This page tracks remote operations openings that are location-eligible for Massachusetts.
Open jobs
6,149
Hiring companies this week
10
Salary sample
$8 - $190,000
Jobs added last hour
0
6149 Jobs
3413 Companies
Mass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a heal
Title: Operations Coordinator, Medicaid Clinic Location: 500 Merrimack Street Lawrence Job Description: Full time job requisition id RQ4066578 Site: Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Medical Group is expanding access to care through an innovative Medicaid-focused clinic serving patients throughout the Merrimack Valley. Based at our Riverwalk Internal Medicine practice in Lawrence, MA, this team supports patients with complex medical and social needs through coordinated, patient-centered care. We are seeking an Operations Coordinator to support both our Medicaid Clinic and Call Center operations. This unique hybrid role combines patient scheduling, care coordination, administrative support, and customer service, making it an excellent opportunity for a highly organized professional who enjoys working across teams and helping patients navigate their healthcare journey. Work Location & Schedule This full-time position is scheduled for 40 hours per week, Monday through Friday from 8:30 AM to 5:00 PM and is based at our 500 Merrimack Street location in Lawrence, MA. Employees are expected to work onsite during onboarding and training to build relationships with the team and gain a strong understanding of workflows and processes. Following successful completion of training, this position offers a hybrid work arrangement, with occasional onsite attendance required for team meetings and operational needs. Why Join Us? · Be part of a growing Medicaid-focused program making a meaningful impact in the community · Hybrid work opportunity after successful completion of onboarding and training · Collaborative environment with clinical, operational, and administrative teams · Opportunity to develop expertise in healthcare operations, patient access, and care coordination · Work within the nationally recognized Mass General Brigham system What You'll Do In this role, you'll divide your time between supporting our Call Center operations and assisting with key administrative functions for our Medicaid Clinic. Call Center Responsibilities · Answer a high volume of inbound patient calls with professionalism and compassion · Schedule appointments and assist patients with questions regarding their care · Troubleshoot issues and connect callers with the appropriate resources · Provide exceptional customer service while meeting departmental performance goals · Document interactions accurately and utilize multiple systems to support patient needs Medicaid Clinic Operations Responsibilities · Coordinate scheduling activities for primary care and home visit appointments · Conduct patient outreach to assist with scheduling and appointment follow-up · Support patient onboarding and communication efforts · Monitor and manage shared work queues and administrative requests to ensure timely follow-up · Coordinate schedule updates and appointment adjustments in partnership with clinic leadership · Assist with patient rescheduling when provider schedules change · Support quality initiatives by helping patients schedule preventive care and chronic disease management visits · Collaborate with clinical and administrative teams to ensure a seamless patient experience Qualifications Education High School Diploma or Equivalent required Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Experience Experience in an administrative or operational support role, preferably in a healthcare or hospital setting 2-3 years required Additional Job Details (if applicable) Remote Type Hybrid Work Location 500 Merrimack Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Comprehensive financial planning for executives and partners in consulting, finance, and other demanding careers
• Work closely with Financial Planners and Wealth Advisors. • Manage all operational and administrative aspects of client relationships. • Ensure onboarding process for new clients progresses on schedule. • Maintain and update client records in CRM software. • Communicate with custodians to handle operational needs. • Manage all client forms. • Perform regular maintenance for existing clients. • Help manage portfolio database software. • Search for ways to improve firm’s processes. • Help recruit, hire, train, and mentor on the Operations team.
We are a data-centric, omnichannel, marketing services agency.
• Build, configure, QA, schedule, and deploy email marketing campaigns within ESP platforms, ensuring accuracy and on-time delivery. • Execute audience segmentation, list uploads, suppression management, and targeting based on campaign requirements. • Perform comprehensive quality assurance on all campaigns, including content, links, dynamic content, personalization, tracking, rendering, and functionality across devices and email clients. • Partner with Email Production Specialists to validate template functionality and troubleshoot rendering or coding issues. • Collaborate with Email Campaign Managers to understand campaign objectives, timelines, priorities, and deployment requirements. • Manage campaign scheduling and deployment according to production calendars and service-level expectations. • Troubleshoot and resolve campaign setup, deployment, and platform-related issues, escalating when appropriate. • Maintain accurate campaign documentation, deployment records, and operational processes. • Ensure adherence to email marketing best practices, deliverability standards, compliance requirements, and data integrity. • Support A/B testing, campaign validation, and pre-launch approval processes. • Identify opportunities to improve operational workflows, automation, QA processes, and deployment efficiency. • Assist with platform maintenance, process documentation, and operational best practices as needed.
• Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings • Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations. Proactively follow up on requests, escalate issues when needed, and maintain strong working relationships to ensure timely responses • Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight • Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations. Partner with internal teams and external SSPs to diagnose issues (e.g., bid density, timeout settings, deal configurations) and implement data-driven solutions to improve yield • Extract, consolidate, and analyze performance data across multiple SSP dashboards. Translate raw data into actionable insights, identifying trends, anomalies, and optimization opportunities • Manage and audit ads.txt files across publisher properties to ensure all authorized sellers are accurately represented, remove outdated entries, and ensure compliance with industry standards • Conduct recurring audits of site and partner setups to identify gaps in demand coverage, misconfigurations, or underperforming integrations • Monitor changes in the programmatic ecosystem (e.g., privacy regulations, signal loss, new SSP capabilities). Translate industry developments into actionable recommendations that improve performance, scalability, and compliance • Build and maintain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks
We get to the heart of the matter.....real people......real solutions
• Serve as the operational conscience of AHEAD’s end-to-end operational processes. • Bring cross-functional visibility, structured accountability, and continuous improvement discipline. • Own a holistic view across AHEAD’s operations, including issue identification and root cause analysis. • Ensure client-facing platforms are backed by clean, consistent operational data. • Build and lead the Operations Excellence function from the ground up.
Airbnb is a community based on connection and belonging.
Role Description As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities. - Law Enforcement Response Team: - Owns Airbnb’s response to lawful requests for user data from police, courts, and authorized government agencies. - Responsible for ensuring that the team can process requests accurately, on time, and in line with Airbnb's policies and applicable privacy laws. - Requires deep knowledge of how data privacy laws vary by country and how they affect what can and can't be shared with authorities. - Global Threat Assessment Program: - Responsible for assessing and responding to serious safety concerns during ongoing bookings. - Rapidly research the nature of each incident, assess the threat posed to users and the wider community, and provide advice on rapid mitigation. - Ensure that the team has the best tools, processes, and training for consistent high-quality outcomes. - A Typical Day: - Work with the global director, regional operations managers, and partners in Risk Management, Tooling, and Ops Development. - Enable consistent delivery across a globally distributed team under universal standards, workflows, and performance management. - Mitigate myriad complex threats under a scalable operational model. - Program Facilitation: - Work with Risk Management, Tooling, and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training, and quality performance. - Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning. - Facilitate planning, oversight, and change management to take advantage of opportunities and mitigate emerging threats. - Metrics, Reporting & Operational Performance: - Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores. - Surface performance trends and risk posture to leadership on a regular cadence. - Support the Global Director LEOps in monitoring performance across the team. - Thought Leadership: - Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations. - Develop options to mitigate identified risks. - Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk. Qualifications - 8+ years of experience in complex, data-driven delivery operations, with at least 3 years leading operational development. - A strong safety background: led or supported globally distributed teams delivering complex operations within Trust and Safety. - Proven program-building experience: established case management systems, workflows, processes, SLAs, and QA processes. - Subject matter expertise in global data privacy laws affecting disclosures to law enforcement. - Metrics and operational fluency: defined KPIs, built reporting, and used data to drive decisions. - Enabled performance management across a matrixed, globally dispersed organization. - Executive presence with outstanding written, verbal, and presentation skills. - Ability to build partnerships and work collaboratively in a fast-paced environment. - Demonstrable commitment to Airbnb's core values. Location - This position is US - Remote Eligible. - May include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. - Must live in a state where Airbnb, Inc. has a registered entity. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. How We'll Take Care of You - Base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. - This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. - Pay Range: $125,000 — $145,000 USD.
• Maintain and strengthen customer relationships, serving as a key field representative and ensuring alignment with client expectations. • Analyze project plans, specifications, and materials for potential conflicts, availability, and efficiency improvements. • Identify cost-saving opportunities while maintaining quality and safety. • Participate in project handoff meetings, providing input on scope, schedule, subcontractors, manpower, and materials. • Review all contract documents, drawings, and schedules to prepare for field execution. • Ensure alignment of subcontractors, equipment, and materials before project mobilization. • Monitor and analyze key project documentation, including lookaheads, daily reports, site inspections, schedules, and KPIs. • Attend monthly leadership reviews to address budget adjustments and lessons learned. • Host and actively participate in monthly PX-FOD coordination meetings, ensuring alignment between field operations and project leadership. • Collaborate closely with Project Executives to align field execution with management strategies, goals, and project requirements. • Track progress, identify potential delays, and implement mitigation strategies. • Lead weekly manpower planning with other FODs, coordinate staffing across jobs, and collaborate with recruiting to meet hiring needs. • Conduct FOD audits to verify compliance, performance, safety, and quality across projects. • Oversee timely delivery, storage, calibration, and maintenance of owned and rented equipment; resolve issues that may impact field operations. • Conduct routine site visits to enforce Mullins’ safety policies, site-specific plans, and OSHA requirements. • Lead weekly safety toolbox talks, review Job Safety Analyses (MSAs), and oversee incident reporting. • Perform regular quality audits to ensure installations meet company standards and collaborate with teams to implement corrective actions. • Ensure closeout packages are complete, accurate, and transitioned effectively to warranty teams. • Participate in lessons-learned sessions to improve future project planning and execution. • Lead employee development by supporting, training, and mentorship of superintendents, project managers, and field leaders. • Promote a culture of safety, quality, accountability, and collaboration across all levels of field operations. • Oversee HR-related field processes, including time tracking, attendance, and proper use of cost codes. • Drive performance to meet or exceed company KPIs in safety, quality, schedule, and productivity. • Collaborate with estimating teams during bid processes, providing technical guidance. • Oversee the management of jobsite tools and equipment (owned and rented), including inspection logs, maintenance schedules, and calibration reports. • Additional responsibilities may be assigned as needed.
• Monitor state Medicaid fee schedules, rate updates, public meeting calendars, and program requirements across U.S. Medicaid programs to identify changes that may affect reimbursement and operational execution, including researching and compiling reimbursement requirements needed to support implementation when new coverage becomes effective • Serve as an internal subject matter expert on state-specific Medicaid reimbursement requirements, including EPSDT processes, documentation expectations, and prior authorization and claim submission considerations • Partner closely with Medicaid Policy Directors in Market Access on submission of policy change requests and issue escalation within the Medicaid agencies, helping prepare materials and uncover state-specific processes • Support Regional Market Access Directors by synthesizing data, research, and supporting resources to inform targeted reimbursement and contracting strategies for high-priority out-of-network payors • Maintain centralized tracking of Medicaid reimbursement issues, payment variances, policy questions, and escalation needs, including status updates, owners, and next steps • Translate state Medicaid policy and reimbursement requirements into clear, actionable guidance for the Revenue Cycle Team to support accurate and consistent execution • Analyze claims data, denial trends, payment variances, and prior authorization outcomes to identify root causes, surface reimbursement insights, and recommend data-informed process improvements for Market Access and Revenue Cycle partners • Develop and maintain state- and payor-specific standard operating procedures, reference materials, and workflows to improve consistency and reduce rework • Synthesize reimbursement insights and operational trends into recommendations for Market Access leadership to inform prioritization, escalation, and strategic decision-making
A financial services company headquartered in Salt Lake City, Utah, Zions Bancorporation specializes in Small Business Administration (SBA) lending, agricultura
Role Description Zions Bancorporation has an opportunity for an Operations Specialist to join the Treasury Management Merchant Services team. The Merchant Services Center of Excellence is responsible for enabling sales teams in business development efforts, supporting the onboarding of new Bank-managed client accounts, and serving as the liaison to our vendor partners ensuring all banker and client inquiries are appropriately routed and serviced. The objective of this center is to support the growth of the Bank's merchant portfolio and minimize client attrition. We are seeking a highly motivated individual who possesses natural tenacity combined with a passion to enable others to be successful. As a Merchant Operations Specialist, you will have the opportunity to collaborate with internal and external partners in the service of providing subject matter expertise and support to sales teams and merchant customers. The ideal candidate will have the skills and experience necessary to support Merchant bid activities, customer onboarding, revenue protection activities, and to collaborate on projects designed to support the growth of the merchant portfolio. Key Responsibilities: - Provide daily assistance and operational support for the merchant portfolios of the Bank, including produce bids/analyses, complete new applications, fulfill equipment requests, research client statements, and ongoing revenue protection activities. - Facilitate requested account maintenance and documentation management related to client accounts. - Contribute to strategy execution by delivering on defined high-value activities for the role and meeting service level agreements. - Drive key initiatives and commitments forward, ensuring that they are completed on time and to a high standard. - Consider creative solutions that drive innovation, optimize workflows, and enable the team to be more effective and impactful. - Collaborate closely with product, sales, and vendor partners to galvanize efforts and ensure that portfolio goals are met. - Demonstrate a hunger and commitment to learn, especially the ever-changing merchant product offerings, systems, and functionality. - Be committed to the growth and development of the team and peers with a focus on overall team success through training, collaboration, proactive support, and other efforts to improve collective effectiveness. - Perform other job duties as assigned. Qualifications - High School diploma or equivalent and 1+ years' experience with merchant or credit card processing, servicing, and operations; a combination of education and experience. - Basic working knowledge of treasury and cash management products, procedures, services, accounting, and financial and account analysis. - Strong analysis, audit, and research skills. - Proven customer service skills, including written and oral communication. - Good decision making, problem solving, and analytical skills. - Strong attention to detail, accuracy, and quality. - Working knowledge of various software, including Microsoft applications. - Naturally tenacious with a proven track record of pushing through obstacles to achieve success. - A passion to support others - peers, leadership, partners, and customers - to best position them for success. - Demonstrated competencies in galvanizing, invention, and/or discernment, with a deep understanding of how these skills can be used to support business objectives and drive shared success. - Excellent interpersonal skills and capable of working collaboratively with both interdependent and cross-functional teams. - Strong communication skills with the ability to convey complex ideas and proposals to stakeholders at all levels. - Advocate for and promoter of others. Benefits - Work with a cohesive and supportive team in a culture of development and continuous improvement; will learn every day. - Your colleagues and leadership are committed to the success of both you and the collective team. - Provide exposure to leaders across Enterprise Treasury, Commercial Products, and Payment Operations. - Continuing education, personal training, development, and coaching opportunities. - Engagement and experience events and employee forums. - Support flexibility to help you balance life and work. - Opportunity to develop advanced knowledge of Microsoft Applications (e.g., SharePoint, Teams, Forms, Automate, etc.). - Medical, Dental and Vision Insurance - START DAY ONE! - Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance. - Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts. - Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays. - 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience. - Mental health benefits including coaching and therapy sessions. - Tuition Reimbursement for qualifying employees. - Employee Ambassador preferred banking products. Salary Range $21-$34/hr (Depending on experience and location)
Role Description As a FT Operations Concierge, you will have your hands in many different areas of the day-to-day operations of Rove. Your primary focus will be supporting in-market operations teams and being the first impression for our guests whether they are making a booking inquiry, arriving at one of our properties, or calling in hopes that we found a lost item from their stay. You will also have involvement with other general and administrative tasks such as data entry, listings management, and even some involvement with project management related to onboarding our new properties. You will be a foundational team member that will help define and codify guest and market-based operational support standards. You will report to the Director of Property Operations and also have regular opportunities to work closely with the executive leadership team. - Assist in managing the day-to-day operational needs of our in-market service providers, coordinating ad-hoc service recoveries with guest and vendor availability - Review daily cleaning tasks performed by our service providers, ensuring photos submitted meet our brand and quality standards - Field inbound and outbound phone calls to our service providers, guests, and other prospective vendors - Handle omni-channel booking requests and inquiries - Aid our search for new vendors and service partners in new markets that we enter - Work closely with the Director of Property Operations to refine and codify our operational processes to scale our operations and enable a seamless onboarding experience for future Rovers - Be deeply involved with the listing of our new properties within our PMS and throughout other booking channels - maintaining and updating these listings over time - Be a master of navigating multiple tech systems and platforms that we work within, demonstrating a mastery in your efficiency and ability to quickly learn new concepts, systems and workflows Qualifications - 3+ years of experience in hospitality or STR (short-term rental) operations support or management - A knack for organization, time management, and managing multiple workstreams at once - Experience in a remote-based working environment, particularly for a US-based company is a plus - Strong Technology Skills - Including use of various online platforms (Google Suite, Notion, Breezeway, Slack, CRM, etc.) - Experience in customer relations preferred - An eye for the details to ensure no details, however minor, are overlooked - Strong analytical and problem solving skills and the ability to make data driven decisions - Creative thinking that challenges assumptions and wants to drive innovation - Experience providing input or creating SOPs to improve operational efficiencies Requirements - This role requires the use of time-tracking software during scheduled shifts. The software must be installed and actively running on the same device used for work. - Minimum Technical Specifications: - Processor: AMD Ryzen 3 / Intel i5 or equivalent - Memory: Minimum 8 GB RAM (16 GB preferred) - Storage: SSD recommended - Internet: Reliable, high-speed internet suitable for remote work - Equipment: A personal computer capable of handling multiple active tabs and cloud-based systems without performance issues Compensation This role is a FT contractor position that will be paid at $8USD/hr. Benefits - We are an equal opportunity employer and value diversity at Rove. - We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.
6,139more opportunities are still waiting for you.Log in now and take your next shot before someone else does.
Cloud
