Remote Customer Success Manager Jobs

Browse customer success manager opportunities across SaaS, B2B, and lifecycle account teams.

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Mitarbeiter Kundenservice, Customer Success Specialist

Wyn

Businesses overspend 30% on software every year. Wyn solves this problem. No savings, no fee.

Customer Success Manager37 minutes ago

Full Time Remote SeniorTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Du bist über den gesamten Kundenzyklus hinweg Ansprechperson, vom Onboarding über laufende Anliegen bis hin zur Vertragsbeendigung • Eigenständige Bearbeitung und Dokumentation von Tickets • Du koordinierst intern die notwendigen Schritte und sorgst dafür, dass Kundenanliegen effizient gelöst werden • Du erkennst Muster im Support-Alltag und hilfst uns, daraus skalierbare Lösungen zu entwickeln

View details: Mitarbeiter Kundenservice, Customer Success Specialist

Germany

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Global CRM Lead

Decision Foundry

A Global, Salesforce Marketing Cloud Implementation Partner.

Customer Success Manager4 hours ago

Full Time Remote SeniorTeam 201-500H1B No Sponsor

Company Site LinkedIn

• Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. • Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. • Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. • Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. • Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. • Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. • Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance.

Cloud

View details: Global CRM Lead

Texas

$140K - $190K / year

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Agent Success Associate

Orchard

Customer Success Manager10 hours ago

Full Time Remote Senior

Company Site

Support agents through effective onboarding and ongoing assistance, manage workflow requests, facilitate training assessments, and provide 1:1 support for technological issues and inquiries to ensure agent success.

View details: Agent Success Associate

Remote

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Enterprise Customer Success Manager

Sigma Computing (hiring!)

Collaborative analytics built for the cloud

Customer Success Manager14 hours ago

Full Time Remote LeadTeam 201-500H1B No Sponsor

Company Site LinkedIn

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Amazon Redshift BigQuery Cloud ETL SQL

View details: Enterprise Customer Success Manager

Texas

$132K - $165K / year

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Customer Success Associate

QA Wolf

Zero effort automated QA from end-to-end

Customer Success Manager17 hours ago

Full Time Remote Mid LevelTeam 51-200Since 2019H1B No Sponsor

Company Site LinkedIn

Role Description We are looking for a strategic, revenue-owning Customer Success Associate (CSA) to join our team. - Work with a team of Customer Success Managers (CSMs) on areas like: - Understanding customer goals and workflows to drive outcomes and long-term value - Serving as a trusted advisor on QA and automated testing best practices - Creating and executing success plans that clearly link product usage to business impact - Building and maintaining alignment with technical and executive stakeholders - Identifying risks early, handling objections, and managing escalations with clarity and urgency - Collaborating with sales, product, and engineering to share feedback and improve the customer experience - Delivering against targets for Net and Gross Dollar Retention (NDR/GDR) - We hope this candidate can eventually grow into a CSM capable of managing a portfolio of 20–25 customers, and are here to support them on that journey. Qualifications - Hungry to dive in and learn about customer success - Thrives in ambiguous environments (like startups) where adaptability, ownership, and initiative are key - Great people skills and enjoys interfacing frequently with others to solve problems - Open-minded to a variety of backgrounds and previous experiences - Ability to learn quickly, good judgment, people skills, and initiative are far more important than specific customer success experience Requirements - Location: Remote in US or Canada* - Compensation: USD $90,000 - 100% Medical, dental, and vision coverage - 28 days of personal time off (PTO) - A remote-first culture allows you to work virtually anywhere Benefits - Great compensation - 100% Medical, dental, and vision coverage - 28 days of personal time off (PTO) - A remote-first culture allows you to work virtually anywhere Company Description QA Wolf is on a mission to eliminate every software bug in the world. We are the first QA solution that guarantees automated test coverage, helping world-class teams ship faster and more confidently. We are backed by top-tier venture capital and industry leaders, and our founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more.

View details: Customer Success Associate

United States + 1 more

$90K / year

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Partner Success Associate

FeedbackFruits

Making better teaching easy to organize. Don't miss our upcoming events: https://feedbackfruits.com/events

Customer Success Manager17 hours ago

Full Time Remote Mid LevelTeam 51-200Since 2012H1B No Sponsor

Company Site LinkedIn

• Run platform onboarding sessions and training workshops with faculty, instructional designers, and LMS administrators at partner universities, tailoring every session to the audience in the room • Support LMS configuration and the technical set-up of FeedbackFruits tools across your account portfolio, navigating different platforms and troubleshooting independently • Prepare adoption data summaries and usage reports that turn raw numbers into clear insights and actions • Work alongside Sales, Marketing, Product, and Support on partner conversations, renewal discussions, and product feedback loops, making sure the APAC perspective is always in the room • Drive pilot implementations from initial setup through to conversion, keeping complex, multi-stakeholder projects moving against firm timelines • Escalate partner issues to Support and Product and act as the APAC perspective internally, making sure what you're hearing in the field shapes how the team works • Travel to partner campuses, regional conferences, and company gatherings in Amsterdam, representing FeedbackFruits in every room you walk into

View details: Partner Success Associate

Australia

$70K / year

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Travel Customer Success Representative

Hopesglobalgetaways

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Customer Success Manager20 hours ago

Full Time Remote Mid Level

Role Description We are currently expanding our remote customer experience division and are looking for motivated individuals who enjoy helping clients and delivering exceptional service. As a Travel Customer Success Representative, you will assist with travel coordination, reservation support, and client communication while helping ensure a seamless planning experience. This role is a strong fit for individuals who are detail-oriented, adaptable, and comfortable working independently in a remote environment. No prior experience in the travel industry is necessary, as training and support are provided. - Guide clients through various stages of the travel planning and booking process - Research travel options including hotels, cruises, resorts, flights, and vacation packages using approved booking platforms - Review reservation details carefully to help maintain accurate itineraries and travel records - Provide clients with useful information and recommendations based on their travel goals and budget preferences - Communicate professionally through email, phone calls, and digital messaging platforms - Assist with itinerary revisions, booking updates, and customer service requests - Keep client profiles, booking confirmations, and documentation organized and up to date - Attend virtual training sessions, team meetings, and educational workshops Qualifications - Strong communication and interpersonal skills - Ability to multitask and remain organized in a remote setting - Comfortable working with computers and online communication tools - Reliable internet access required - Self-motivated with strong attention to detail - Must be at least 18 years old - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - Remote work flexibility - Self-paced scheduling opportunities - Training and onboarding assistance - Access to supplier incentives, travel discounts, and industry perks - Collaborative and supportive team environment - Growth opportunities and continued skill development

View details: Travel Customer Success Representative

United States + 4 more

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German Speaking Customer Advisor

Eco Plus Solutions AB

This is a unique chance to gain high-level experience in the fintech sector while enjoying the autonomy of a remote lifestyle. Join a global organization that values your professional growth and provides everything you need to succeed from home.

Customer Success Manager23 hours ago

Full Time Remote Mid LevelTeam 2-10

Role Description This role is strictly 100% Remote within Greece. In the world of European insurance, trust is everything. We are looking for German-speaking professionals to join a specialized remote team representing one of Germany's most famous insurance companies. This is a high-level role that goes beyond basic customer service. Working from your own home office anywhere in Greece, you will manage insurance portfolios and handle sensitive claims for over 13 million customers. This position offers a perfect balance: you get to work for a top-tier German company while enjoying the great quality of life in Greece. The Role: Insurance Advice & Management - Policy Expert: Give professional advice on various insurance products—including car, liability, and property insurance—to make sure customers have the best coverage. - Claims Help: Guide customers through the claims process with technical accuracy and a helpful attitude during stressful situations. - Building Loyalty: Keep customers happy by performing personalized coverage reviews and providing excellent administrative support. - Technical Accuracy: Use professional insurance software to manage data under strict German privacy rules (GDPR). - Continuous Improvement: Help the remote team stay excellent by suggesting ways to improve work processes. Qualifications - Native or near-native mastery of German (C1/C2 level). - Professional English (B2 level) for team reports. - Experience in finance, insurance, or law is a big plus. Requirements - Analytical Skills: The ability to break down complex information and give high-value advice to customers. - Calm Under Pressure: The emotional strength to stay professional and helpful when dealing with expensive claims or sensitive questions. - Self-Discipline: A proven ability to stay productive and keep information private while working 100% from home. Benefits - Relocation Support (For People Moving to Greece): - Travel Costs: We pay for your flight to Greece. - Initial Housing: Four weeks of premium hotel stay when you arrive to make your move easy. - Paperwork Help: Personal help getting your local Greek tax (AFM) and social security (AMKA) numbers. - Pay & Career Growth: - Great Salary: A competitive salary paid 14 times per year, plus extra bonuses based on your experience and performance. - Full Insurance: Private health and life insurance starting on your first day. - Office Equipment: We deliver high-quality computer gear and home-office tools directly to your door. - Career Growth: Clear paths to move up into specialist or management roles.

View details: German Speaking Customer Advisor

Greece

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French Speaking Customer Advisor

Eco Plus Solutions AB

Customer Success Manager1 day ago

Full Time Remote Mid LevelTeam 2-10

Role Description Whether you are already watching a Mediterranean sunset or dreaming of moving to the birthplace of civilization, this is your chance to join a world leader in technology. We are looking for French-speaking Customer Advisors to represent a world-famous premium tech brand—one known for its beautiful design and innovative "think different" style. This is a 100% work-from-home career, giving you the freedom to work from any location within Greece. The Opportunity: Helping Users Succeed - Provide high-quality support to French-speaking users, helping them solve technical problems and get the most out of their premium devices and services. - Communication Skills: Provide expert help through phone, email, and live chat in French. - Technical Help: Act as an expert, helping users navigate complex software systems and hardware features. - Professional Attitude: Use empathy and professionalism to ensure every customer feels they are getting a premium experience. - Product Knowledge: Stay updated on the latest product launches and software updates to provide accurate, real-time info. - Accurate Records: Carefully document all customer details in the company system to keep things running smoothly. Qualifications - Native or C2-level French is required. - B2 level English for internal meetings and training. - Must live in Greece or be ready to move anywhere in the country before starting. - Comfortable with modern software and a real interest in new consumer technology. - A great listener and a proactive problem-solver. Requirements - Excellent communication and speaking abilities. - Willingness to learn and adapt through a full professional academy provided by the company. Benefits - Relocation Support (For People Moving to Greece): - Free Flight: We pay for your plane ticket to Greece. - Initial Housing: Two weeks in a premium hotel to help you search for your permanent home without any stress. - Paperwork Help: Personal assistance with local Greek taxes and social security (AFM, AMKA) for an easy move. - Modern Tools & Freedom: - Tech Gear: We ship the latest high-quality hardware directly to your home in Greece. - Work Anywhere: Work from a home office in Athens, Crete, or even a small village by the sea. - Pay & Career Growth: - Stable Salary: A competitive salary paid 14 times per year (this includes mandatory bonuses for Christmas, Easter, and Summer). - Total Insurance: Comprehensive private health and life insurance starting from your first day. - Moving Up: Clear paths to be promoted into leadership, quality checking, or training roles.

View details: French Speaking Customer Advisor

Greece

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CRM Automation, Growth Operations Manager

ARGUMENTORIK ACADEMY

Improve your sfortskills with our ONLINE COURSES!

Customer Success Manager1 day ago

Full Time Remote SeniorTeam 1-10H1B No Sponsor

Company Site LinkedIn

• Strategic development of our CRM and sales operations structure • Development and ownership of a scalable CRM roadmap • Analysis, optimization and automation of existing sales processes • Building high-performance CRM workflows and integrations • Defining and tracking core KPIs such as conversion rate, pipeline performance and customer value • Establishing a clean reporting and data structure • Close collaboration with the founder, marketing, sales and funnel teams • Identifying new efficiency and growth opportunities • Medium- to long-term: building and coordinating a small operations team • Direct reporting to executive management

View details: CRM Automation, Growth Operations Manager

Germany

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