Role Description As a FT Operations Concierge, you will have your hands in many different areas of the day-to-day operations of Rove. Your primary focus will be supporting in-market operations teams and being the first impression for our guests whether they are making a booking inquiry, arriving at one of our properties, or calling in hopes that we found a lost item from their stay. You will also have involvement with other general and administrative tasks such as data entry, listings management, and even some involvement with project management related to onboarding our new properties. You will be a foundational team member that will help define and codify guest and market-based operational support standards. You will report to the Director of Property Operations and also have regular opportunities to work closely with the executive leadership team. - Assist in managing the day-to-day operational needs of our in-market service providers, coordinating ad-hoc service recoveries with guest and vendor availability - Review daily cleaning tasks performed by our service providers, ensuring photos submitted meet our brand and quality standards - Field inbound and outbound phone calls to our service providers, guests, and other prospective vendors - Handle omni-channel booking requests and inquiries - Aid our search for new vendors and service partners in new markets that we enter - Work closely with the Director of Property Operations to refine and codify our operational processes to scale our operations and enable a seamless onboarding experience for future Rovers - Be deeply involved with the listing of our new properties within our PMS and throughout other booking channels - maintaining and updating these listings over time - Be a master of navigating multiple tech systems and platforms that we work within, demonstrating a mastery in your efficiency and ability to quickly learn new concepts, systems and workflows Qualifications - 3+ years of experience in hospitality or STR (short-term rental) operations support or management - A knack for organization, time management, and managing multiple workstreams at once - Experience in a remote-based working environment, particularly for a US-based company is a plus - Strong Technology Skills - Including use of various online platforms (Google Suite, Notion, Breezeway, Slack, CRM, etc.) - Experience in customer relations preferred - An eye for the details to ensure no details, however minor, are overlooked - Strong analytical and problem solving skills and the ability to make data driven decisions - Creative thinking that challenges assumptions and wants to drive innovation - Experience providing input or creating SOPs to improve operational efficiencies Requirements - This role requires the use of time-tracking software during scheduled shifts. The software must be installed and actively running on the same device used for work. - Minimum Technical Specifications: - Processor: AMD Ryzen 3 / Intel i5 or equivalent - Memory: Minimum 8 GB RAM (16 GB preferred) - Storage: SSD recommended - Internet: Reliable, high-speed internet suitable for remote work - Equipment: A personal computer capable of handling multiple active tabs and cloud-based systems without performance issues Compensation This role is a FT contractor position that will be paid at $8USD/hr. Benefits - We are an equal opportunity employer and value diversity at Rove. - We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Role Description The primary focus of this role is to set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations, and track order status progression from start to finish. These job requirements were carefully crafted to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company. The operations team is the backbone of our company, and by working on the front lines, you represent everything that we stand for. You will be in direct communication with our customers, commanders, and agent service providers, where extreme attention to detail can ultimately be the difference maker in saving a human life! Responsibilities - Operating the Airspace Platform - Set up new orders by adhering to both standard work practices and client-specific SOP instructions - The ability to rapidly move from one critical task to another - Accurately confirm job milestones are completed correctly and on time - Ability to navigate and interpret Airline booking and tracking websites - Following all process and communication standards within multiple platforms - Ability to stay independently informed by reviewing all communications provided throughout the company platforms - Proactive Customer Updates - Ability to professionally relay delays, issues, and updates with customers through verbal and written communication - With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times - Intuitive Problem Solving - Ability to update, manage, and/or change airway bills using initial or tenured training - Ability to source driver coverage for any segment of an order - Ability to use situational awareness to request or deny additional driver incentives when necessary - Ability to apply training and tenured knowledge to find out-of-the-box solutions to common or uncommon issues - Follow escalation procedures and guidance provided by senior team members to assist in issue resolution - Handling All Inbound and Outbound Communications - Timely acknowledgment and action of all email, phone, and text requests - Expected to consistently meet all minimum metric expectations for phone availability and acceptance - Proper use of the various phone statuses - Adherence to All Hands on Deck and Off-Phones Requests guidelines - Order placement for customers who are unable to place orders via the online portal - Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email - Cross sector phone call resolution - Maintaining Balanced Level of Performance - As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry-level position - Expectations will increase with each advancement, communicated through your direct reporting supervisor Compensation - Hourly Range: $26-$28/hr - High-quality health, vision, and dental care plan options - 401K company contribution program - Professional learning and training reimbursements Core Values - We are One Team. We believe we all accomplish more when we are working together. - We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. - We are Passionate. We care deeply about our mission and are not afraid to raise the bar. - We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. - We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

• Own and run the end-to-end Financial Promotions and Asset Listings approval workflow for the UK, acting as first-line approver under the three lines of defence model and maintaining a clear audit trail across all in-scope channels • Build, improve, and scale UK operational processes and workflows, identifying inefficiencies and driving automation to support new product launches and an evolving regulatory landscape • Lead the UK product governance process, coordinating launch timelines and facilitating local stakeholder reviews to ensure new products meet CBPL's regulatory and operational requirements before go-live • Prepare governance and senior stakeholder reporting materials that provide clear visibility of financial promotions activity, operational performance, and key risks to ExCo, Board, and Operational forums • Partner with the central Customer Experience team to shape and deliver local UK CX initiatives focused on improving onboarding, support outcomes, and customer satisfaction

• Provide support and assistance to correspondents regarding daily requests and inquiries related to mutual funds • Ensure customer inquiries are addressed and completed in accordance with service level agreement guidelines • Review and complete daily supervisory oversight, providing updates to seniors and management • Ensure mutual fund trades are processed within processing deadlines • Execute and process mutual fund transactions, including purchases, redemptions, exchanges, and transfers • Reconcile mutual fund accounts on a daily basis to ensure all transactions are accurately recorded and settled • Ensure all operations comply with regulatory requirements, industry standards, and company policies • Assist in preparing regulatory reports and documentation for audits and examinations