Rove Travel

Role Description The Pricing & Account Manager owns two of the most critical functions in Rove's property success model: the owner relationship and the revenue strategy behind it. You'll serve as the trusted point of contact for a portfolio of Rove homeowners — managing performance communication, expectations, and retention — while simultaneously driving the pricing decisions that determine how competitive and profitable each property is. This role requires the consultative instincts of a strong account manager and the analytical rigor of a revenue manager. At Rove, you will: - Account Management & Owner Relations - Serve as the primary relationship owner for a portfolio of Rove properties, acting as the main point of contact for homeowners across all performance-related matters. - Proactively communicate pricing changes, occupancy trends, and market conditions to owners in a clear, consultative manner. - Conduct regular performance reviews, translating revenue data into actionable insights and managing owner expectations with transparency. - Collect and channel owner feedback to internal teams; close the loop with owners on resolutions and follow-throughs. - Navigate difficult conversations — underperformance, pricing disagreements, policy updates — with professionalism and empathy. - Partner with Sales, Launch, and Operations to ensure smooth onboarding for new owners and strong continuity throughout the property lifecycle. - Work closely with the senior leadership team to share market feedback and contribute to broader owner retention strategy. - Pricing & Revenue Management - Own dynamic pricing across your assigned portfolio — monitor market comps, adjust rates proactively, and manage availability to drive occupancy and revenue. - Use tools like Wheelhouse, AirDNA, and PMS data to underwrite new properties and build pricing recommendations for owner proposals. - Work closely with the Launch team to price new properties competitively from day one and fill homes immediately upon first availability. - Identify pricing opportunities and risks across markets and act quickly to capitalize or course-correct. - Conduct ongoing market research to ensure Rove properties remain competitive and well-positioned across all channels. - Act quickly on data and feedback to improve occupancy, market performance, and team workflows. - Listings & Presentation - Create and maintain accurate, high-converting property listings across all Rove markets and booking channels. - Write compelling listing descriptions that effectively merchandise each property and reflect Rove's brand voice. - Optimize photo selection and ordering to improve conversion across platforms. - Conduct quality audits for grammar, style, and accuracy; perform periodic content refreshes to improve listing performance and set accurate guest expectations. - Collaborate with the Sales team to onboard new booking channels and develop supporting SOPs. Qualifications - Proven experience in account management, customer success, or owner relations — ideally in hospitality, STR, or real estate. - Hands-on experience with pricing strategy and revenue management; familiarity with dynamic pricing tools (Wheelhouse, PriceLabs, AirDNA, etc.) strongly preferred. - Excellent communication and relationship management skills — able to deliver difficult news diplomatically and build long-term owner trust. - Analytically minded with the ability to interpret performance data and translate it into clear, owner-facing narratives. - Strong writing and editing skills with attention to detail and brand consistency. - Self-motivated and organized; capable of managing a broad owner portfolio with minimal oversight. - Proficiency in Google Sheets, Excel, and PMS platforms (Guesty, etc.). - Bachelor's degree in Hospitality, Business, Real Estate, or a related field preferred. Bonus Points - Direct experience managing STR or hotel owner/investor relationships. - Knowledge of Airbnb, VRBO, and other OTA platforms. - Prior people management experience. - Start-up or high-growth company background. Compensation This is a contractor role; hourly rate is commensurate with experience and location.