Airbnb

Role Description The Community You Will Join: - We connect Airbnb’s community with the right information, in the right place, at the right time. - We tailor Messaging & Notifications so hosts on Airbnb can streamline their operations. - Travelers get just the information they need to enjoy their stay worry-free. - We are building new connections within our community to help enrich the experience of hosting & traveling on Airbnb. - The data team utilizes industry-leading tools, builds scalable data systems, and applies cutting-edge ML models to provide insights and empower all products in the Communication and Connectivity (CnC) organization. The Difference You Will Make: - This role will lead key initiatives to design and build large-scale, distributed data systems - both batch and real-time processing. - The data will power machine learning models and unlock new product features. - You’ll be at the center of cross-functional collaboration, bridging backend, frontend/client, and machine learning engineering teams. - CnC is applying GenAI and large language models (LLMs) to power products that enhance the Airbnb experience. - We're building a robust ML platform to power our product ambitions. A Typical Day: - Shape the team’s long-term vision and roadmap in close collaboration with cross-functional partners across Airbnb. - Build strong relationships with partner engineering teams, including backend, client, data science, analytics, and ML. - Design, develop, and maintain reliable, scalable data pipelines - both batch and real-time. - Implement robust offline and online feature building processes to enable faster production of ML products. - Architect and build ML infra and optimize for performance, scalability, and cost-effectiveness. - Mentor and develop engineers on the team, while also contributing to and influencing the broader data engineering community at Airbnb. Qualifications - 9+ years of relevant industry experience with a Bachelor’s and/or Master’s degree in CS/EE, or equivalent experience, or 6+ years of experience with a PhD. - Strong CS fundamentals, and knowledge of architecture and common design patterns. - You’re passionate about being in a product-focused environment where everyone cares deeply about customer impact. - You have experience of running data processing pipelines in production using distributed data processing frameworks like Apache Spark or Flink. - Experience collaborating with client, backend, ml, analytics teams, product and business partners. - Effectively work across team boundaries to establish overarching data architecture, data flow, and provide guidance to individual teams. - Experience working on/with end-to-end Machine Learning products. - Excellent communication skills, both written and verbal. Requirements - This position is US - Remote Eligible. - The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. - You must live in a state where Airbnb, Inc. has a registered entity. Benefits - Base pay range: $204,000 — $255,000 USD. - This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Our Commitment To Inclusion & Belonging - Airbnb is committed to working with the broadest talent pool possible. - We believe diverse ideas foster innovation and engagement. - All qualified individuals are encouraged to apply. - We strive to provide a disability inclusive application and interview process. - If you are a candidate with a disability and require reasonable accommodation, please contact us.

• Partner directly with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities. • Act as the technical DRI for Legal AI tools — from intake through deployment — owning the full lifecycle development within your assigned legal function. • Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise. Building MCPs would be add on • Run discovery workshops and translate business requirements into engineering-ready specifications for internal engineering teams. • Navigate internal governance processes (PLADIS, Security, Privacy) on behalf of Legal stakeholders — managing intake, review, and approvals. • Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership. • Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross-functional partners in BizTech, Security, and Engineering. • Design and deliver Claude Enterprise training sessions for Legal teams — covering prompting, workflow integration, and responsible AI use. • Create adoption playbooks, user guides, and enablement materials tailored to Legal personas (lawyers, paralegals, legal ops). • Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.

• Anticipate and interpret global regulatory developments, providing strategic guidance to senior leadership on potential impacts and opportunities. • Partner with cross-functional teams such as Engineering and Product to implement regulatory products that address the changing landscape, and anticipate future trends. • Design and oversee comprehensive regulatory product programs, ensuring adherence to applicable regulations, and industry standards. • Conduct thorough risk assessments to identify potential regulatory and operational risks. • Track emerging technologies and regulatory trends to identify opportunities for innovation in regulatory products. • Lead and coach a growing high-performing, diverse team.

• Competitive Monitoring: Develop and manage regular reporting to review key metrics across marketplace and product; track developing news and industry trends; lead monthly leadership insights forum • Strategic Deep Dives: Partner with key stakeholders across Supply, Global Markets, Product, and Marketing to conduct deep dives that will inform key decisions • Data Strategy: Lead the competitive intelligence data strategy — evaluate data required to achieve key growth initiatives and potential data sources; own relationships with external data providers and research vendors • Cross-Functional Enablement: Ensure competitive insights and datasets are accessible and actionable for XFN teams; partner with Engineering and Data teams to deliver reliable reporting infrastructure

• Conduct in-depth evaluations of Premium Support interactions in English and/or German to ensure strict adherence to premium-tier service standards. • Refine and enhance quality scorecard frameworks based on emerging trends and insights. • Identify service gaps and areas for improvement, ensuring a seamless, proactive and anticipatory support experience for premium guests and hosts. • Ensure that all Premium Support interactions align with Premium Support Principles, exceed expectations of high-net-worth clients, and reflect luxury concierge service standards. • Provide data-driven insights and quality analytics to Premium Support Leadership to help optimize performance.

• Meet and exceed KPIs by owning the performance and success of assigned region • Prospect new potential hotels through external research, networking, and use of Airbnb tools. • Securing new hotels involves targeted sales strategies and negotiating and closing the deals • Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person • Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals • Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally • Support hotel onboarding as needed from won sales opportunities • Implement scalable strategies that drive maximum business impact across a wide range of hotel partners • Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value

• Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision. • Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions. • Collaborate with and influence cross-functional partners to design and deliver high-quality products. • Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems. • Lead conversations that align technical efforts with business outcomes and product priorities. • Nurture a culture of technical quality and engineering excellence from design, through code review, to production. • Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. • Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.

Role Description We're seeking a Senior Social Measurement Lead to build an effective social media measurement strategy for Airbnb's global marketing and comms teams. The job will cover: - All content published on our owned channels - The social elements of our marketing and comms campaign work - Our influencer and creator programs The right candidate will know how to identify, structure, and activate the right data — turning raw performance information into something usable, and ultimately into decisions that move the business forward. You will partner closely with: - Social strategy - Social creative - Comms - Data Science - Regional marketers Your work will shape how Airbnb understands the impact of social on business outcomes, how teams make day-to-day creative and strategic decisions, and how leadership evaluates the effectiveness of our global social investment. Qualifications - 15+ years of experience in social analytics, marketing measurement, or digital strategy, ideally at a global consumer brand or platform - Deep expertise in organic social and/or influencer measurement, including platform-native analytics and third-party tools - Strong analytical and technical skills, with experience in data querying, analysis, and dashboarding (e.g., SQL, Excel, BI tools) - Proven ability to translate complex data into clear, compelling narratives for cross-functional teams and executive leadership - Experience leading test-and-learn agendas and applying experimentation frameworks to drive measurable business outcomes - Track record of influencing cross-functional stakeholders and driving alignment in complex, matrixed organizations - Comfortable operating at both strategic and executional levels — from shaping global direction to building datasets - Demonstrated hands-on proficiency with AI tools for analytical work, including using AI to build dashboards, validate hypotheses, process large datasets, and connect social signals to proprietary business data - Deep familiarity with the social measurement tool landscape, including proven ability to model or extrapolate data not directly available through public sources Requirements - Define and own Airbnb's social measurement strategy — standardizing frameworks, KPIs, and success criteria across platforms and regions, while accounting for local market nuances - Elevate reporting into strategic storytelling — synthesizing data across channels, programs, and regions into cohesive, E-team-ready narratives that connect social performance to broader marketing goals and company priorities - Lead a global test-and-learn agenda — designing experiments with clear hypotheses and success criteria, running rapid tests to exploit algorithmic dynamics, identify breakout content formats, and unlock outsized reach - Drive insights and optimization — analyzing cross-platform performance to surface growth levers, breakout trends, and content opportunities; translating findings into clear, actionable recommendations for creative and strategy teams - Apply AI to accelerate analytical depth and speed — leveraging AI tools to build custom reporting views, automate workflows, validate hypotheses, and synthesize internal Airbnb data with external social signals - Own the social measurement tool landscape — maintaining expert-level knowledge of platform-native analytics (TikTok, Instagram, YouTube) and third-party tools (e.g., Sprinklr, CreatorIQ, Brandwatch, Tubular); evaluating and onboarding new vendors as the landscape evolves - Partner with Consumer Insights — collaborating with Airbnb's insights team to enrich qualitative and quantitative research with social-native observations; identifying patterns in social conversation that reveal audience shifts, unmet needs, and cultural moments - Be hands-on with data — independently pulling, querying, and analyzing data across platforms, internal tools, and third-party systems; ensuring data quality, consistency, and alignment on taxonomy and reporting standards across teams Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

• Develop causal estimates for long-term impact of short-term metric movements. • Build frameworks for estimating how the impact of product changes evolves over time. • Create frameworks and tooling to evaluate the heterogeneous impact of product changes • Develop and apply causal inference methods, including experimental, econometric regressions, and quasi-experimental methods to measure a wide-range of platform/product impacts.

• Collaborate with business partners on the annual and quarterly planning process • Support strategic projects to improve financial outcomes, optimize operational efficiency, and ensure long-term growth • Provide actionable financial insights through detailed reporting and analytics • Regularly present financial reports, performance updates, and strategic recommendations to senior leadership and other key stakeholders • Analyze business trends and drivers of variance, synthesizing complex data into actionable insights for senior leadership • Own tracking and approval of requests of the team’s budget, ensuring accuracy, compliance, and alignment with organizational priorities