• Receber e acompanhar as demandas de novos serviços encaminhadas pelos clientes, assegurando o correto direcionamento e cumprimento dos prazos estabelecidos • Monitorar a evolução das atividades executadas em campo, garantindo qualidade e alinhamento aos objetivos do projeto • Realizar a distribuição das demandas entre a equipe de auditores, considerando localização, prazos e prioridades • Interagir com a área de Central de OS, para validação dos materiais e informações a serem encaminhados aos clientes • Identificar e acompanhar as necessidades de capacitação e reciclagem da equipe • Supervisionar e oferecer suporte às equipes em diferentes regiões, assegurando eficiência e padronização nos processos

• Maintain and strengthen customer relationships, serving as a key field representative and ensuring alignment with client expectations. • Analyze project plans, specifications, and materials for potential conflicts, availability, and efficiency improvements. • Identify cost-saving opportunities while maintaining quality and safety. • Participate in project handoff meetings, providing input on scope, schedule, subcontractors, manpower, and materials. • Review all contract documents, drawings, and schedules to prepare for field execution. • Ensure alignment of subcontractors, equipment, and materials before project mobilization. • Monitor and analyze key project documentation, including lookaheads, daily reports, site inspections, schedules, and KPIs. • Attend monthly leadership reviews to address budget adjustments and lessons learned. • Host and actively participate in monthly PX-FOD coordination meetings, ensuring alignment between field operations and project leadership. • Collaborate closely with Project Executives to align field execution with management strategies, goals, and project requirements. • Track progress, identify potential delays, and implement mitigation strategies. • Lead weekly manpower planning with other FODs, coordinate staffing across jobs, and collaborate with recruiting to meet hiring needs. • Conduct FOD audits to verify compliance, performance, safety, and quality across projects. • Oversee timely delivery, storage, calibration, and maintenance of owned and rented equipment; resolve issues that may impact field operations. • Conduct routine site visits to enforce Mullins’ safety policies, site-specific plans, and OSHA requirements. • Lead weekly safety toolbox talks, review Job Safety Analyses (MSAs), and oversee incident reporting. • Perform regular quality audits to ensure installations meet company standards and collaborate with teams to implement corrective actions. • Ensure closeout packages are complete, accurate, and transitioned effectively to warranty teams. • Participate in lessons-learned sessions to improve future project planning and execution. • Lead employee development by supporting, training, and mentorship of superintendents, project managers, and field leaders. • Promote a culture of safety, quality, accountability, and collaboration across all levels of field operations. • Oversee HR-related field processes, including time tracking, attendance, and proper use of cost codes. • Drive performance to meet or exceed company KPIs in safety, quality, schedule, and productivity. • Collaborate with estimating teams during bid processes, providing technical guidance. • Oversee the management of jobsite tools and equipment (owned and rented), including inspection logs, maintenance schedules, and calibration reports. • Additional responsibilities may be assigned as needed.

• Manage and maintain the branch CRM program to ensure efficient lead generation and tracking. • Review and mine the orphan client book of business to identify potential sales opportunities and qualified leads. • Distribute leads to participating financial professionals and advisors in accordance with established program guidelines. • Serve as the primary point of contact for incoming client inquiries related to the CRM program.

• Monitor state Medicaid fee schedules, rate updates, public meeting calendars, and program requirements across U.S. Medicaid programs to identify changes that may affect reimbursement and operational execution, including researching and compiling reimbursement requirements needed to support implementation when new coverage becomes effective • Serve as an internal subject matter expert on state-specific Medicaid reimbursement requirements, including EPSDT processes, documentation expectations, and prior authorization and claim submission considerations • Partner closely with Medicaid Policy Directors in Market Access on submission of policy change requests and issue escalation within the Medicaid agencies, helping prepare materials and uncover state-specific processes • Support Regional Market Access Directors by synthesizing data, research, and supporting resources to inform targeted reimbursement and contracting strategies for high-priority out-of-network payors • Maintain centralized tracking of Medicaid reimbursement issues, payment variances, policy questions, and escalation needs, including status updates, owners, and next steps • Translate state Medicaid policy and reimbursement requirements into clear, actionable guidance for the Revenue Cycle Team to support accurate and consistent execution • Analyze claims data, denial trends, payment variances, and prior authorization outcomes to identify root causes, surface reimbursement insights, and recommend data-informed process improvements for Market Access and Revenue Cycle partners • Develop and maintain state- and payor-specific standard operating procedures, reference materials, and workflows to improve consistency and reduce rework • Synthesize reimbursement insights and operational trends into recommendations for Market Access leadership to inform prioritization, escalation, and strategic decision-making