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Founded in 1980, Amgen (short for Applied Molecular Genetics) is a biotechnology firm focused on developing human therapeutics. As an employer, Amgen has been d
• Serve as a strategic leader within the Innovation and Transformation team reporting directly to the Executive Director in Global Development Operations • Drive the implementation and structure of Clinical Trial transformation initiatives that enhance clinical trial design operations and cross functional collaboration across a complex matrixed organization. • Work across Global Development Operations, IT and local teams to ensure seamless integration of new Clinical Trial solutions, technologies, processes and tools in an efficient structured manner. • Collaborate with senior stakeholders and cross functional partners to align priorities manage interdependence, develop project structures and tools that deliver optimized trial solutions. • Accountable for monitoring workstream dependencies, risk management and progress utilizing key performance indicators and mitigating risks to ensure the success of transformation efforts. • Create and provide input into the development of business cases for continued and ongoing solution development.
Transforming behavioral health through technology with a human touch
• Lead Customer-Facing Operations: Take ownership of operational responsibilities for Lyra's US customers, including our portfolio of customer specific programs (e.g. Onsite Program). You'll serve as a primary point of contact for customer-facing operational needs, including managing inquiries, ensuring seamless program delivery, and fostering strong client relationships. • Own and Partner on Provider Recruitment Processes: Drive program growth by partnering with the internal talent acquisition/recruitment teams to scale provider networks for specialized customer accounts. You will lead and coordinate the customer-facing portion of the provider pipeline, including executing customer onboarding requirements, interviewing/meeting with providers once initial recruitment screening is complete, and managing the scheduling and meetings between vetted providers and customers. • Enable Scalable Customer Management: Develop, implement, and refine scalable operational processes and best practices to efficiently handle increasing volume and complexity across our customer accounts. Focus on proactive problem-solving and effectively addressing escalations as the program expands. • Drive Operational Excellence Initiatives: Lead medium-to-large-scale operational initiatives to improve overall program efficiency and profitability. This includes enhancing provider utilization within these customer specific programs, increasing customer satisfaction, and implementing Onsite best practices across your managed accounts. • Operate with Autonomy and Strategic Insight: Actively take independent initiative to address key operational or team challenges. Proactively identify operational risks and advocate for the most effective solutions, driving their implementation. Manage multiple operational projects or a complex operational project with some support, balancing strong attention to detail with broader strategic and business goals, including leveraging emerging technologies like AI for process optimization and predictive insights, to identify clear pathways forward and support aggressive deadlines. • Mitigate Complex Challenges: Proactively identify and address potential operational roadblocks and complex challenges within your customer accounts, working cross-functionally to devise and implement effective solutions. • Facilitate Cross-Functional Partnership: Collaborate extensively with internal teams such as Customer Success, Clinical Operations, Engineering, Product, and GTM to effectively resolve customer-related issues and optimize program performance. Partner closely with cross-functional teams to address and resolve program risks and challenges, setting up the structure and cadence for medium to large cross-functional teams, creating materials, and facilitating meetings with minimal support from Sr. Global Onsite Manager and other senior team members. • Contribute to Program Growth and Culture: Actively participate in discussions and initiatives that contribute to the overall growth, standardization, and success of Lyra's customer specific programs globally. Invest in team culture and "ways of working," proactively identifying opportunities to improve team culture and provide thoughtful feedback to fellow team members, actively contributing to shaping team culture and working dynamics.
Role Description The Supervisor of Creditor Operations is a hands-on frontline leadership role responsible for the day-to-day management of the organization's Creditor Operations team. This individual leads specialists responsible for processing Debt Management Program (DMP) proposals, managing creditor communications, maximizing Fairshare revenue, and ensuring proposals move efficiently from creation through client activation. Reporting directly to the Manager of Creditor Operations, the Supervisor ensures operational excellence, regulatory compliance, and continuous process improvement while supporting exceptional client experience. Qualifications - 3–5 years of supervisor or team lead experience specifically in administrative operation or a high-volume back-office environment. - Knowledge of creditor processing, debt management programs, Fairshare concepts, and proposal workflows. - Exceptional attention to detail in high-volume, regulated environments. - Experience in conflict resolution and employee relations issues. - Proven ability to create, implement and manage employee performance metrics and reporting. - Proven track record of achieving results through team collaboration. - Proven ability to lead, mentor, and motivate a team to achieve performance goals. - Exceptional in conducting one-on-one coaching sessions and providing constructive feedback. - Decision-making and problem-solving skills. - Ability to handle complex issues and guide team members effectively. - Proven analytical skills for data interpretation and process improvement. - Strong time management and prioritization skills. - Ability to adapt to changing priorities, client needs, or organizational goals. - Proficiency in operating systems, internet browsers, Microsoft Office Suite, and multitasking across multiple programs. - Must have dedicated at home office space with high-speed internet service. - Ability to be flexible with schedule, available nights, weekends and holidays. Requirements - 5+ years of supervisor or team lead experience specifically in administrative operations or a high-volume back-office environment. - Expertise in the relevant field of customer service, credit counseling or call center operations. - Oral and written fluency in Spanish a plus. Education - High school diploma or GED. - Equivalent combination of education, training, and directly related work experience. - Associate degree relevant professional certifications related to operations, accounting, leadership, or process improvement (preferred).
Role Description The Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink’s learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. The role balances hands-on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs. In this role, you will: - Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMS - Provide LMS technical knowledge and support for our learners, training team, and other business lines - Serve as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMS - Coordinate training operations including learning calendars, vendor course management, training records, and learner communications - Analyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomes - Function as a liaison between training, business units, LMS vendors, and external content providers - Lead training-related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation review Qualifications - A Bachelor’s Degree in Business, Human Resources, Education, Technology or similar and/or equivalent experience - 3 years of experience as an LMS administrator with 1 year of experience utilizing Saba or Cornerstone platform - Experience evaluating, recommending, and implementing a new LMS platform - Experience supporting training operations, reporting, audits, and project delivery - Advanced Microsoft Office skills, including OneNote, Word, PowerPoint, Excel, and Planner - Strong analytical skills utilized in a QC, audit, or data analytics capacity - Excellent interpersonal and relationship-building skills - Excellent verbal/written communication skills - Excellent research, writing, and documentation skills, including the ability to understand and clearly communicate business processes, workflows, and terminology to audiences not familiar with them - Advanced organizational and project management skills, including the ability to support multiple projects simultaneously - Extremely meticulous with a demonstrated commitment to quality and accuracy Requirements - Advanced knowledge and hands-on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforce - Expertise in evaluating, recommending, and implementing learning technology solutions - Strong project management skills, with experience leading cross-functional initiatives - Excellent analytical skills, including the ability to interpret data, identify trends, and communicate insights clearly - Experience supporting audits, compliance initiatives, and quality assurance efforts - Strong written and verbal communication skills with the ability to collaborate across teams - Exceptional organizational skills and the ability to manage multiple priorities simultaneously Benefits - Willingness and ability to travel quarterly to PA or MI for in-person training team meetings
One-Stop Shop for GovCons- Proposals| Cleared Staffing| GSA MAS| Certifications| GovCon Consulting| CMMC & ISO Compliant
Role Description iQuasar LLC has an exciting opportunity for a Production Operations Lead to join our growing team. In this role, the Production Operations Lead will coordinate day-to-day production O&M execution for an IRS opportunity. This role supports 24x7 operational continuity, incident response, monitoring, RCA, patch/vulnerability remediation support, backup/restore validation, DR support, operational reporting, and production-readiness coordination. The role is operationally senior but is not a Government PM, cybersecurity authority, DBA, or infrastructure administrator. Qualifications - 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or related experience. - 4+ years supporting production systems with formal incident, change, problem, and release-management processes. - Experience supporting 24x7 or mission-critical production environments with defined SLAs. - Hands-on experience with ServiceNow or comparable ITSM tools. - Experience with incident triage, RCA, corrective-action tracking, operational reporting, monitoring dashboards, and escalation management. - Familiarity with API gateways, middleware, integration platforms, web services, or application-layer platform support. - Experience supporting vulnerability remediation, patch coordination, backup/restore validation, DR exercises, and operational readiness. - Strong written communication skills for RCA, status reporting, runbooks, and operational documentation. Requirements - Lead operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity. - Ensure incidents and service requests are logged, tracked, updated, and closed in ServiceNow or equivalent IRS-approved ITSM tooling. - Support P1/P2 response processes, escalation, communications, restoration tracking, post-incident review, and RCA development. - Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue resolution. - Track and support patching, vulnerability remediation, certificate updates, configuration changes, backup/restore validation, DR exercises, and production-readiness checks. - Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs. - Support operational continuity across IBM webMethods, the modernized gateway product, and any approved dual-run period. Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance
We're a leading genetic testing and precision medicine company dedicated to advancing health and well-being for all.
Role Description Principal, Strategy Planning & Operations is responsible for defining, leading, and operationalizing Myriad’s long‑range strategic planning processes, including multi‑year road mapping, cross‑functional strategic alignment, and enterprise‑level decision governance. This role oversees the execution of the “Futures Of” strategic planning framework and “5 Yr Project Roadmap”, working across Myriad’s business units to ensure inputs, milestones, deliverables, and communication mechanisms are in place to support long‑term company strategy. Responsibilities - Strategic Planning Frameworks & Long‑Range Road mapping: - Manage Myriad’s 5‑year project roadmap planning process, including templates, contributors, and check‑in timepoints. - Manage opportunity and portfolio evaluation as part of annual 5-yr roadmap planning, including financial modeling. - Synthesize data across Market Intelligence and Product Strategy, Operations, Project Management, Tech, R&D, Finance and Data analytics teams. - Develop concise, executive-ready presentations and materials for senior leadership and board discussions. - Translate financial information into clear recommendations. - Own ongoing governance and follow‑up of long‑range plans, including decision documentation and tracking. - Future Visioning Program Leadership: - Lead and manage company‑wide strategic assessment cycles for future visioning, ensuring execution rhythm, content readiness, and milestone achievement. - Facilitate enterprise-wide future visioning efforts including leading and supporting strategic assessments and market opportunities focused on the future of genomic testing, precision medicine, healthcare delivery, AI-enabled diagnostics, and patient-driven healthcare models. - Cross‑Functional Leadership & Alignment: - Establish and drive process to align functional team priorities to enterprise strategy, initiatives, and goals. - Facilitate decision‑making processes requiring negotiation and influence across stakeholder groups including R&D, Operations, Commercial, Business Development, Digital, and Project Management. - Partner with R&D, Product Strategy, and Commercial leaders to analyze investments across Myriad’s innovation portfolio, balancing scientific opportunity, clinical utility, market demand, reimbursement potential and financial return. - Incorporate & influence strategic inputs into enterprise long-range strategy & planning. - Support long-range functional strategies (i.e. R&D, product development) through portfolio evaluation, prioritization frameworks. - Identify mechanisms to gather and report commercial, operational, customer, and market data to measure progress against enterprise objectives. - Operational Excellence & Strategic Governance: - Establish and maintain planning and evaluation templates, workflows, dashboards, and communication processes. - Prepare executive‑level strategic materials including board updates. - Supporting executive operations and executive leadership team alignment. Qualifications - Bachelor’s degree in business, Life Sciences, Engineering, Data Science, or related field; MBA or advanced scientific degree is preferred. - 15 years of professional experience including 12+ years of increasing responsibility in corporate strategy, planning, project management, program management, or consulting roles. - Preferred background & experience: - 5–8 years in management consulting. - 5–10 years in biotech, molecular diagnostics, oncology, and/or precision medicine. - Experience in drug discovery and development, pharmaceutical strategy, or digital health could also be helpful. - Experience developing high-level long-range financial models. - Experience building and managing enterprise strategic planning process. - Demonstrated ability to lead complex cross‑functional initiatives at enterprise scale. - Exceptional communication (written, verbal, and visual) and executive‑level synthesis skills. - Experience presenting directly to CEOs and Boards. - Led portfolio prioritization and investment governance. - Experience influencing senior leaders across multiple functions. - Familiar with the regulatory, reimbursement, and clinical workflows relevant to laboratory testing. Core Competencies - Strategic thinking and structured problem solving. - Ability to translate technical concepts into business implications. - Cross-functional leadership and collaboration. - Executive presence and influence. - Bias for action and comfort with ambiguity. Physical Requirements - Use of equipment and tools necessary to perform essential job functions. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. At Myriad, our teams are united by a shared mission: to advance health and wellbeing for all. If you’re ready to make a meaningful difference in patients’ lives through cutting-edge molecular diagnostics and genetic insights, we want to hear from you.
• Own the IT operating model for the MSO, defining which services are delivered centrally to managed practices and how they are standardized, supported, and measured. • Lead IT integration of newly acquired and affiliated practices, including discovery, network and connectivity, identity, endpoints, application access, and cutover to Vytalize standards. • Own the end-user experience across corporate, clinical, and practice-based users, including service desk, endpoint management, onboarding/offboarding, and escalation. • Build and mature ITSM processes for incident, request, problem, and change management within Jira Service Management. • Define and report on operational metrics, including resolution times, uptime, CSAT, and first-contact resolution, across both corporate and practice environments. • Oversee core infrastructure, cloud operations, identity and access management, and endpoint security across multiple entities. • Establish and enforce IT standards for practice sites, including hardware, connectivity, access, and support expectations. • Own business continuity and disaster recovery planning and testing for systems clinical teams and practices depend on. • Partner with Enterprise Applications and Data teams on the systems practices rely on day to day, including EHR access and clinical workflow tooling. • Partner with Information Security and Compliance on audit readiness, evidence collection, and remediation. • Ensure IT operations meet HIPAA, HITRUST, and SOC 2 requirements across all entities, building compliance into process rather than bolting it on. • Manage the IT budget, vendor relationships, and third-party support arrangements that underpin service delivery. • Lead and grow the internal IT team, and build the support model that scales as practices are added. • Serve as the senior IT voice to executive leadership and partner cross-functionally with Clinical, Practice Operations, People Operations, and Corporate Development. • Translate business priorities into an IT operating roadmap that scales with headcount, practices, and markets.
• Serve as a real-time operational resource for the PAM team — monitoring call coverage, tracking task allocation, and recommending adjustments to keep the team operating efficiently • Pull ad hoc data to answer operational questions quickly and accurately, enabling the team to make fast, informed decisions • Monitor key operational metrics and flag emerging trends, bottlenecks, or anomalies before they become problems • Scope and document data and reporting requirements in partnership with the RevOps and data teams, ensuring the right information is accessible to Provider Operations • Identify patterns and opportunities in operational data through root cause analysis and trend identification • Contribute to a Voice of the Field and continuous improvement program that surfaces operational insights across the organization • Translate data findings into clear, actionable recommendations — communicating what the data means, not just what it shows • Partner cross-functionally to build a shared analytical understanding of where the biggest improvement opportunities exist • Support strategic projects with data scoping, analysis, and measurement input as needed • Assist with SOP development and maintenance, ensuring documentation is grounded in how operations actually run • Collaborate with the broader Operations team to embed data-informed thinking into day-to-day decisions and workflows.
Role Description Encoded is seeking a Director, Total Rewards & Operations. This is a build role at a pivotal stage of company growth. As Encoded scales, the People function must mature its compensation and equity programs, modernize its HR systems and operations, and establish the robust data integrity and compliance frameworks required of an expanding, multi-site organization. The Director, Total Rewards & Operations will own that build. This is not a maintain-the-status-quo seat. The right person is a total rewards practitioner with real compensation design depth who also has the operational instinct to architect systems, lead vendor relationships and transitions, and stand up scalable controls and compliance rigor. They will be a key partner to Finance, Legal, and the People & Culture leadership team, and a credible counterpart to our external compensation consultants, brokers, and auditors. The defining feature of this role is build and scale - evolving Encoded's compensation, equity, and HR-operations infrastructure, including its HR technology and service-delivery model, to support the company's growth and increasing organizational maturity. Qualifications - Bachelor’s degree in Finance, Business, Economics, or HR with 12+ years of progressive total rewards experience, including hands-on compensation design OR a Master’s degree/MBA with 8–10 years of experience featuring strategic program ownership, executive compensation design, and direct board governance exposure. - Demonstrated depth in compensation benchmarking and structure design; fluency with Radford or comparable survey methodology. - Experience owning or leading an HRIS / HR technology implementation or major systems transition. - Strong operational rigor - comfort owning compliance cycles, audits, and the controls and documentation a maturing, audit-ready organization requires. - Proven vendor and project management ability; able to lead a complex, cross-functional transition end to end. - A builder's orientation: comfortable with ambiguity and energized by standing up infrastructure where little exists. Requirements - For candidates based in the SFBA area, the salary range for this position is: $220,000 to $240,000. - For candidates based outside the SFBA area, the salary range is $200,000 to $220,000. - Encoded considers a variety of factors when determining base compensation, including experience, qualifications, internal equity and geographic location. - This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives, paid time off, and a benefits package. Benefits - Comprehensive benefits package, including competitive employer premium contributions - Meaningful stock option grants - PTO, sick time and holiday pay - Generous Parental Leave program - Pre-tax medical and dependent care programs - STD, LTD, Life and AD&D - Professional development opportunities - Team-building events - Fully stocked micro-kitchen - Fitness center at South San Francisco location
Honeywell Aerospace products and services are used on virtually every commercial, defense, and space aircraft. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components. Our hardware and software solutions help create more fuel-efficient aircraft, more direct and on-time flights and safer skies. Safer, More Fuel-Efficient Flying and Innovations for the Future of Aviation.
Role Description At Honeywell Aerospace, we solve the toughest challenges in aviation and deliver innovations that shape the future of flight. From advanced propulsion and avionics to integrated systems and services, our technologies help keep aircraft flying safely, efficiently, and sustainably. Come join our team of world-changing thinkers, doers, dreamers, and makers. The Honeywell Aerospace Operating System (AOS) is our enterprise-wide Lean operating model, grounded in respect for people and a relentless commitment to continuous improvement. AOS provides the standardized processes, tools, and behaviors that empower teams to solve problems, eliminate waste, and deliver with consistency and excellence across engineering, manufacturing, supply chain, and program execution. As an Operational Excellence Consultant, you will play a vital role in this evolution. Your responsibilities will include: - Helping teams make an impact and real connections. - Driving meaningful improvements and coaching AOS behaviors. - Enabling Honeywell Aerospace to climb higher, together. You will be a critical leader in the development and enterprise-wide deployment for the Aerospace Operating System (AOS), driving the transformation of operational performance across the business. Your role will involve: - Partnering closely with site level AOS leaders and business stakeholders. - Establishing the AOS roadmap and aligning strategic priorities. - Enabling scalable implementation across functions including Integrated Supply Chain (ISC), R&D, and Commercial. - Coaching leaders and driving method development and continuous improvement initiatives. - Optimizing end-to-end business and supply chain processes spanning procurement, production, distribution, and logistics. This position may be performed remotely; however, travel is required up to 75%. Qualifications - Experience in operational excellence and continuous improvement methodologies. - Strong leadership and coaching skills. - Ability to collaborate with cross-functional teams. - Excellent communication and interpersonal skills. Requirements - Proven experience in a similar role within aerospace or related industries. - Ability to travel up to 75%. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Opportunities for professional development and growth.
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Google Cloud Platform, AWS, Azure, Cloud, ITSM, Jamf
