ServiceLink

Role Description Are you an experienced professional motivated to directly manage the day to day operations of an operations team while maintaining client satisfaction? Are you able to manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processer, Asset Registration and Conveyance Coordination? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with such talents and skills. If you possess executive presence and confidence in your ability then now is the time to join our team and become a part of something big. A DAY IN THE LIFE - Respond to audit and non-compliance issues in a timely and consistent manner - Support daily interaction with our clients and maintain close relationships to ensure complete client satisfaction - Ensure work activities achieve the volume expected and meet quality requirements daily - Monitor performance of staff members according to established standards and enforce disciplinary actions when necessary WHO YOU ARE - Previous leadership experience - A desire to train and motivate your team - you will lead by example - The understanding the needs of your team members, adapt and adjust to meet those needs - The ability to build rapport with your team, stay involved with your team and help them meet their goals - The ability to create processes to help your team meet their goals, in turn you then meet your goals - Experience with governmental regulations, such as Fannie Mae, Freddie Mac, and HUD - The ability to oversee all processes Responsibilities - Manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processing, Asset Registration and Conveyance Coordination - Respond to audit and non-compliance issues as discovered - Develop and maintain client relationships - Maintain strong focus on trending, QC/QA and reporting - Maintain both quality and productivity goals on a daily basis - Handle interviewing, hiring, and disciplinary needs of staff - Handle incoming phone calls as needed - Perform all other duties as assigned Qualifications - High School Diploma or equivalent preferred – Bachelor’s Degree preferred - Previous leadership experience - Strong verbal and written communication skills required - Ability to excel in a high-impact position within a fast-paced, deadline driven environment - Must be proficient in Microsoft software products - Previous experience with property management, construction, and property insurance a plus - Experience in working with P&L preferred - Basic understanding of local laws and ordinances regarding property condition is ideal - Previous mortgage servicing and/or property preservation experience preferred - Experience with government regulations, such as Fannie Mae, Freddie Mac, and HUD - Special training will include client guidelines and business rules, user review guide, classroom training, system training and side by side training

Title: Staff Appraiser -Valuations : Atlanta, GA Location: US-GA-Atlanta ID 2026-3497 Role Required to be In-Office No Travel Required 25%-50% Telecommute Yes Shift/Availability Multiple Shifts Available Min USD $85,000.00/Yr. Max USD $175,000.00/Yr. Job Description: Overview ServiceLink is seeking an experienced, Certified appraiser in Atlanta, GA to join our Staff Appraiser team. The ideal candidates are Certified real estate appraisers who demonstrate initiative, take action, and maintain ownership of high-level results. As a ServiceLink Staff Appraiser, you'll perform desktop and field appraisal assignments and quality control reviews consistent with established client-driven turn times and high-quality standards. This opportunity offers excellent pay, full benefits, company-paid continuing education, and more. WHY SERVICELINK? What we offer… - Highly Competitive Pay Structure: Staff Appraisers receive guaranteed base pay, plus generous order level compensation for every order completed, providing the perfect mix of reliable pay and uncapped earning potential - Full Benefits: ServiceLink offers a comprehensive benefits package including Health, Dental, Vision, 401K w/ company match, Stock Purchase Plan w/ company match, and more - Paid Time Off: ServiceLink employees receive up to 24 paid days off in their first full year of employment, including 10 vacation days, 5 sick days, 3 personal days, and 6 paid holidays - We Invest in You: While employed with ServiceLink, we'll cover or reimburse your eligible expenses for items like Continuing Education, software and MLS fees - Unrivaled Support: As a Staff Appraiser for ServiceLink, you'll have access to the support you need to complete appraisal assignments without many of the challenges common to the profession - Scheduling and pipeline management support - Dedicated client liaisons - Quality Control specialists - Peer support from other Staff Appraisers, Leaders, and our Chief Appraiser - Peace of Mind: ServiceLink's position as the industry leader in Valuations market share, along with our broad, longstanding relationships with the top national, regional, and local lenders ensures consistent, reliable volume regardless of location or market conditions - This position is Work from Home, but requires appraisal coverage and expertise in the Atlanta, GA market. As such, candidates must be located within reasonable commuting distance of this market and have appraisal expertise in this market * This position requires the candidate to be a CERTIFIED real estate appraiser in Georgia. Only Certified Residential or Certified General appraisers will be considered. No trainee or licensed appraisers permitted Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities - Complete quality Desktop and Field appraisal assignments consistent with established client driven turn times. - Perform quality control reviews on complex valuation reports including, but not limited to, jumbo loans, private wealth/high net worth, unique or complex properties, etc. - Contact field appraisers as needed to discuss and resolve complex or time-sensitive revision requests. - Independently resolve quality control escalations by coaching field appraisers, discussing concerns and options with a client, and keeping all parties informed while working toward a swift resolution. - Understand, implement and keep current with ServiceLink policies and procedures. - Maintain thorough understanding of USPAP, FNMA and all state regulations as they pertain to the performance of appraisal services. - Maintain license(s) in good standing, including but not limited to attending CEU courses as mandated by state licensing entity. - Maintain a thorough understanding of ServiceLink's quality standards for completion and delivery expectations of appraisal reports to clients. - Provide timely web updates on all assignments to ensure excellent customer service. - Exhibit a high degree of professionalism in attire, appearance, and demeanor when completing site visits. - Perform all other duties as assigned. Qualifications - Appraisal Certification (Residential or General) - High School Diploma/GED required - College Degree Preferred - Experience to appraise a broad range of property types - Attention to detail and excellent customer service skills - Proficient in the Microsoft software products - Prior Valuation experience with a major lender or AMC preferred - Advanced designations a plus

Role Description Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history preferably in the mortgage or real estate industry, to join our team as a Typist. The ideal candidate will enjoy working in a team environment, is detail oriented, able to enter data quickly and accurately, highly capable of proofreading documents for spelling errors, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE - Review all documents in the write up sheet for accuracy - Enter data provided on the write up sheet into our systems - Perform quality control checks on all completed files - Respond to inquiries from offshore vendors - Maintain updated customer typing procedures Qualifications - High School diploma or equivalent required. - Typing/data entry skills with minimum 45 wpm with 95% accuracy. - Proficiency with personal computers. - Knowledge of real estate terminology. Requirements - Must be able to type 45 wpm with 95% accuracy. - A penchant for excellence with strong attention to detail. - The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for clients. - Good verbal and written communication skills. - Great proofreading skills. - Basic knowledge of Microsoft Office to include but not limited to Word, Excel and Outlook. Responsibilities - Review all documentation for accuracy. - Perform all duties and responsibilities in a timely manner. - Maintain open communication with other team members and supervisor. - Monitor offshore production for the Title Typing Department. - Perform quality control check on completed files. - Proficient with ServiceLink operating systems and internal search engines. - Adhere to company policies and procedures. - Meet minimum production goals and quality requirements as set by management. - Perform all other duties as assigned.

• Recruit Abstract & Notary vendors • Be responsible for the creation & maintenance of Abstract & Notary Vendor Profiles • Interact with ServiceLink’s vendor panel to manage fees and billing requirements • Reconcile Vendor payments in accordance with ServiceLink requirements • Work with vendors, as well as staff and other associated outside agencies

Examiner, Default Title Examination, Default Services-Pre-Foreclosure Title Location: Irvine, CA, United States Remote Salary: Min - USD $26.00/Hr. Max - USD $31.00/Hr. Job Description: Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in examining and title searching, to join our team as an Examiner, Default Title Examination. The ideal candidate will be very detail oriented, love researching real estate title reports, thrive in a fast paced environment and driven to meet tight deadlines. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. This role requires prior experience as a Title Examiner/Title Searcher, with specific knowledge of examining real estate Title in Washington and/or Oregon. - This is a primarily remote/Work from Home role, however, candidates will be required to work in-office at ServiceLink's Irvine, CA office during initial training. As such, candidates must be located within reasonable commuting distance of Irvine, CA and be willing and able to work in-office during training. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… - Research and resolve discrepancies - Review all documentation for accuracy - Maintain accurate individual records and logs - Meet Company Production Metrics and maintain 97% accuracy rate WHO YOU ARE You possess … - A penchant for excellence. You will use your strong attention to detail to maintain our quality standards - Prior Title Examination/Search Experience - The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once - Excellent verbal and written communication skills - The ability to quickly learn new skills, processes and procedures - Knowledge of Title Issues/Legal Description issues Responsibilities - Review real estate title reports pursuant to company guidelines for approval or rejection - Research and resolve discrepancies - Maintain accurate individual records and logs - Review all documentation for accuracy - Knowledge of State and Client Requirements. - Perform all duties and responsibilities in a timely manner - Address inquiries from clients and internal staff in a professional and timely manner - Review work-in-progress reports to ensure completion - Maintain open communication with other team members and team leader - Monoitor and process all order types and folders for the Default Underwriting department - Follow up on rejected files - Proficient with ServiceLink operating systems and internal search engines - Adhere to company policies and procedures - Meet minimum production goals and quality requirements as set by management - Perform all other duties as assigned Qualifications - High School diploma or equivalent required - Typing/Data Entry skills, minimum 55 wpm with 95% accuracy - Prior Title Examination/Search Experience - Proficiency with personal computers - Knowledge of real estate terminology - Possess good communication customer skills Responsibilities - Review real estate title reports pursuant to company guidelines for approval or rejection - Research and resolve discrepancies - Maintain accurate individual records and logs - Review all documentation for accuracy - Knowledge of State and Client Requirements. - Perform all duties and responsibilities in a timely manner - Address inquiries from clients and internal staff in a professional and timely manner - Review work-in-progress reports to ensure completion - Maintain open communication with other team members and team leader - Monoitor and process all order types and folders for the Default Underwriting department - Follow up on rejected files - Proficient with ServiceLink operating systems and internal search engines - Adhere to company policies and procedures - Meet minimum production goals and quality requirements as set by management - Perform all other duties as assigned

• Maintain and monitor the full vendor order pipeline to ensure timely progress and completion. • Monitor the team phone queue and accept inbound calls to assist vendors with questions, updates, or issue resolution. • Conduct outbound calls to vendors and manage incoming vendor inquiries to support active orders. • Ensure accurate fee management and proper documentation for each order. • Confirm vendor compliance with operational requirements. • Send proactive reminders to vendors regarding quality standards, turnaround times, platform or website usage, and other performance expectations. • Collaborate with team members to troubleshoot daily operational challenges affecting vendor performance or order resolution. • Provide suggestions for workflow enhancements, process improvements, and best practices to strengthen overall operational efficiency. • Assist in maintaining consistent communication patterns and service-level expectations across the vendor panel

Role Description Are you an ambitious and motivated person interested in a rewarding career? Do you have work experience in the real estate or vendor management industry? Do you have experience using Microsoft Word as well as possess exceptional customer service skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you to join our team. Now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE: In this role, you will… - Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoff, taxes and HOA. - Resolve rejected curative issues. - Review daily reports to ensure completion of assigned duties. - Follow payment process per client expectations including having correct billing codes. Qualifications - High School diploma or equivalent required. - Practical work experience within real estate industry and/or a vendor management service company. - Working knowledge of real estate titles, deed preparation and curative process. - Proven customer skills. - Must be able to use and have advanced computer skills and be proficient in the Microsoft software products. Requirements - Proven work experience within real estate industry, and/or vendor management service company. - Exceptional customer service skills. - Working knowledge of real estate titles, deed preparations and closing. - Exceptional organization skills. - High energy and a positive attitude. - Microsoft Excel skills including VLOOKUPs and creating and working with reports. Company Description

Role Description Are you highly motivated and looking to build deep technical expertise through hands-on, real-world data engineering and analytics work? Our Business Intelligence team is seeking a highly technical intern to support a critical modernization initiative focused on migrating legacy SSRS reports to a cloud-based data lake and modern semantic models. This internship is designed for students who want to strengthen skills in data modeling, SQL development, report migration, and analytics architecture, rather than end-user reporting or business-facing analysis. The intern will work closely with experienced BI engineers on well-defined migration and design tasks that are critical to the scalability and future-state analytics platform. If you are excited about learning modern BI architecture and contributing to foundational technical initiatives, we encourage you to apply. A Day in the Life - Support the migration of legacy SSRS reports to a data lake-centric analytics architecture - Analyze existing SSRS report logic, stored procedures, datasets, and dependencies - Re-create report logic using SQL, data lake structures, and modern semantic models - Design and implement semantic layers (Power BI datasets, tabular models, or equivalent) optimized for reuse and performance - Assist with data model normalization, star schema design, and metric standardization - Validate migrated reports and datasets for data accuracy, performance, and completeness - Document source-to-target mappings, transformation logic, and modeling standards - Collaborate primarily with BI engineers and architects; limited to no direct business user interaction - Gain hands-on experience with enterprise BI modernization initiatives - Apply academic knowledge to large-scale, real-world data systems Qualifications - Undergraduate Junior, Senior, or Graduate status in Computer Science, Information Systems, Data Analytics, or related field - Strong interest in data engineering, analytics platforms, and BI architecture - Solid understanding of SQL, including joins, aggregations, and query optimization - Familiarity with relational data models and dimensional modeling concepts - Exposure to or interest in data lakes, analytics platforms, or cloud data services - Experience with Power BI, SSRS, or other reporting tools (academic or internship experience acceptable) - Strong analytical and problem-solving skills - A desire to work on focused, independent technical projects - Attention to detail and commitment to data quality and design best practices Responsibilities - Inventory and analyze existing SSRS reports, data sources, and queries - Translate report logic and calculations into data lake–based SQL models - Design and build semantic datasets to support modern reporting and analytics - Refactor complex SQL and reporting logic for performance and scalability - Support testing and validation of migrated datasets and reports - Create clear technical documentation for data models and migration decisions - Participate in a structured intern capstone project focused on BI modernization - Attend regular team check-ins to track progress and remove technical blockers Requirements - Undergraduate Junior, Senior, or Graduate Student; IT, Computer Science, Data, or Engineering majors preferred - Strong SQL and analytical skills - Basic understanding of data modeling and reporting concepts - Comfortable working independently with clearly defined technical tasks - Working knowledge of Microsoft Office Suite - Ability to document technical work clearly - Ability to manage time effectively and meet deadlines - Ability to work in a fast-paced technical environment

Role Description The Appraisal Operations, Client/Vendor Representative is responsible for facilitating appraisal valuation orders under the direction of the Manager. This role involves managing vendors with quality and efficiency consistent with established Company guidelines for quality and service, as well as compliance with all relevant regulations. - Review daily all assigned Work in Progress (WIP) to ensure completion of tasks consistent with established Company standards for quality and service. - Meet client SLA and quality standards as set by the Company. - Maintain high levels of customer service to ensure client/vendor retention. - Maintain open communication with team members, vendors, other departments, and management. - Follow through with established daily goals including assignment of new orders and updating orders in progress. - Maintain understanding and compliance with Appraiser Independence and regulatory standards. - Provide suggestions to management to assist the team with resolving daily operational issues. - Attend regular department meetings and communicate with management on department challenges and successes. - Review, analyze, and communicate with clients on all requests, issues, or concerns raised through phone or email. - Identify issues and make suggestions to improve processes and deliver orders to clients. - Ability to listen to a problem and provide a resolution. - Follow appropriate escalation paths. - All other duties as assigned. Qualifications - High school diploma or equivalent. - Basic reading, writing, and arithmetic skills. - Ability to type 45 wpm. - Minimum of 1 year experience in appraisal operations or vendor management with an AMC, real estate, or mortgage banking organization. - Good organizational skills, ability to handle multiple tasks simultaneously. - Problem solving, analytical, and negotiation skills. - Ability to maintain a professional relationship with clients and internal staff. - Demonstrated ability to work within a team to ensure client satisfaction. - Effective communication skills, both oral and written. - Knowledge of office processes, procedures, and technology including personal computers and Microsoft Outlook, Word, and Excel. - Highly motivated. - Ability to work with minimal supervision. - Willingness to work a flexible schedule.

Overview Are you passionate about grasping an exciting new career opportunity? A top leader in the mortgage industry, ServiceLink is looking for a motivated individual with strong communication and customer service skills to fill the position of Closing Coordinator. This position carries the responsibility of coordinating all aspects of the loan closing process, and your skills will be highly valued by the team as you communicate with clients, borrowers, staff and outside agencies. If you are eager for a dynamic new position in a growing company dedicated to supporting career advancement, consider growing with us in the position of Closing Coordinator. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Review Work In Progress report to ensure completion · Responsible for closing documents in accordance with state requirements and client instructions · Review of Title Commitment for clearance · Secure lender approval of loan closing documents · Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner · Maintain open communication with team members and team leader · Confirm closing dates, location, documentation, and funds due at closing with borrowers WHO YOU ARE You possess … · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients · Practical work experience within the real estate industry or a vendor management service company · Proven customer service skills · A penchant for excellence · You will use your strong attention to detail to maintain our quality standards Responsibilities · Review Work In Progress report to ensure completion · Responsible for closing documents in accordance with state requirements and client instructions · Review of Title Commitment for clearance · Secure lender approval of loan closing documents · Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner · Maintain open communication with team members and team leader · Confirm closing dates, location, documentation, and funds due at closing with borrowers · Ability to meet deadlines and specific time frames · Possess customer service skills · Ability to multitask and work under pressure · All other duties as assigned Qualifications · High School diploma or equivalent required · Practical work experience within real estate industry or vendor management service company · Working knowledge of real estate titles, deed preparation and closing · Proven customer service skill. · Proficiency with personal computers