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VP, IT Operations
Location
United States
Posted
2 days ago
Salary
0
Seniority
Lead
Job Description
VP, IT Operations
Vytalize Health
• Own the IT operating model for the MSO, defining which services are delivered centrally to managed practices and how they are standardized, supported, and measured. • Lead IT integration of newly acquired and affiliated practices, including discovery, network and connectivity, identity, endpoints, application access, and cutover to Vytalize standards. • Own the end-user experience across corporate, clinical, and practice-based users, including service desk, endpoint management, onboarding/offboarding, and escalation. • Build and mature ITSM processes for incident, request, problem, and change management within Jira Service Management. • Define and report on operational metrics, including resolution times, uptime, CSAT, and first-contact resolution, across both corporate and practice environments. • Oversee core infrastructure, cloud operations, identity and access management, and endpoint security across multiple entities. • Establish and enforce IT standards for practice sites, including hardware, connectivity, access, and support expectations. • Own business continuity and disaster recovery planning and testing for systems clinical teams and practices depend on. • Partner with Enterprise Applications and Data teams on the systems practices rely on day to day, including EHR access and clinical workflow tooling. • Partner with Information Security and Compliance on audit readiness, evidence collection, and remediation. • Ensure IT operations meet HIPAA, HITRUST, and SOC 2 requirements across all entities, building compliance into process rather than bolting it on. • Manage the IT budget, vendor relationships, and third-party support arrangements that underpin service delivery. • Lead and grow the internal IT team, and build the support model that scales as practices are added. • Serve as the senior IT voice to executive leadership and partner cross-functionally with Clinical, Practice Operations, People Operations, and Corporate Development. • Translate business priorities into an IT operating roadmap that scales with headcount, practices, and markets.
Job Requirements
- 10+ years of experience in IT operations, with 5+ years leading teams
- Experience delivering IT as a shared service across multiple entities, sites, or business units
- Demonstrated experience integrating acquired or affiliated organizations onto standard IT systems
- Experience running IT through significant company growth
- Deep experience with Microsoft 365 administration at scale, including Exchange, Teams, SharePoint, and OneDrive
- Strong experience with Microsoft Azure, including identity (Entra ID), access management, and cloud operations
- Experience with AWS cloud operations
- Experience with endpoint management platforms, including Intune (Windows) and Jamf (macOS)
- Strong ITSM background with demonstrated ownership of ITIL-aligned incident, request, problem, and change management; ITIL certification preferred
- Fluency with ITSM tooling; Jira Service Management experience strongly preferred
- Experience operating in a regulated environment with formal audit and control requirements
- Budget ownership and vendor management experience
- Healthcare experience strongly preferred, including MSO, physician practice, value-based care, or ACO environments
- Familiarity with the healthcare application landscape, including EHR platforms and integrations, clinical systems, and payer data feeds, preferred
- Experience supporting distributed clinical sites and a fully remote corporate workforce preferred
- Acknowledge patient's rights on confidentiality issues and follow HIPAA guidelines and regulations
Benefits
- Competitive base compensation
- Annual bonus potential
- Health benefits are effective on start date
- Health & Wellness Program: up to $300 per quarter for your overall well-being, available on start date
- 401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary
- Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days
- Company paid STD/LTD
- Technology setup
- Ability to help build a market leader in value-based healthcare at a rapidly growing organization
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