iQuasar LLC

Role Description iQuasar LLC has an exciting opportunity for a Production Operations Lead to join our growing team. In this role, the Production Operations Lead will coordinate day-to-day production O&M execution for an IRS opportunity. This role supports 24x7 operational continuity, incident response, monitoring, RCA, patch/vulnerability remediation support, backup/restore validation, DR support, operational reporting, and production-readiness coordination. The role is operationally senior but is not a Government PM, cybersecurity authority, DBA, or infrastructure administrator. Qualifications - 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or related experience. - 4+ years supporting production systems with formal incident, change, problem, and release-management processes. - Experience supporting 24x7 or mission-critical production environments with defined SLAs. - Hands-on experience with ServiceNow or comparable ITSM tools. - Experience with incident triage, RCA, corrective-action tracking, operational reporting, monitoring dashboards, and escalation management. - Familiarity with API gateways, middleware, integration platforms, web services, or application-layer platform support. - Experience supporting vulnerability remediation, patch coordination, backup/restore validation, DR exercises, and operational readiness. - Strong written communication skills for RCA, status reporting, runbooks, and operational documentation. Requirements - Lead operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity. - Ensure incidents and service requests are logged, tracked, updated, and closed in ServiceNow or equivalent IRS-approved ITSM tooling. - Support P1/P2 response processes, escalation, communications, restoration tracking, post-incident review, and RCA development. - Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue resolution. - Track and support patching, vulnerability remediation, certificate updates, configuration changes, backup/restore validation, DR exercises, and production-readiness checks. - Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs. - Support operational continuity across IBM webMethods, the modernized gateway product, and any approved dual-run period. Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance

Role Description iQuasar, LLC is looking to fill the Senior iOS Developer position. One of our clients is seeking a remote Senior iOS Developer. - Lead the design and development of the AGIS application, ensuring adherence to best practices, coding standards, and security protocols. - Provide technical guidance fostering a culture of continuous learning and improvement. - Assume full responsibility for the AGIS project, guiding it through its current phase and beyond with strategic vision and technical acumen. - Architect scalable and maintainable solutions for complex features and modules within the AGIS application. - Collaborate with cross-functional teams to define technical requirements and translate them into high-quality software designs. - Develop and refine Jenkins plugins and features to optimize the CI/CD workflows specific to the AGIS project needs. - Lead the implementation of new features and enhancements, from concept to delivery, ensuring alignment with project timelines and objectives. - Work closely with product managers and stakeholders to understand requirements and provide technical insights and recommendations. - Design, implement, and manage continuous integration and deployment pipelines using Jenkins, ensuring seamless and efficient development cycles. - Identify opportunities for process improvement, tooling enhancements, and technology adoption to drive efficiency and innovation. - Craft custom scripts to automate tasks within the CI/CD process, enhancing productivity and reducing the potential for human error. Qualifications - Bachelor’s degree in computer science, Engineering, or related field. - 5+ years of experience in iOS app development using Swift and Objective-C. - Proven track record of delivering high-quality iOS applications, ideally in a team leadership or senior developer role. - Strong understanding of iOS frameworks, design patterns, and best practices. - Extensive experience with Jenkins, including plugin development, pipeline configuration, server orchestration, and automation scripting. - Experience with backend technologies and API integration. Requirements - Public Trust or Higher clearance required. Benefits - Competitive compensation and benefits including Health, Vision, and Dental Insurance. - A matching 401k plan. - Excellent training and a vibrant working environment. Company Description iQuasar LLC is a proud partner of the Military Spouse Employment Partnership (MSEP) and the Virginia Values Veterans (V3) Program, reflecting our strong commitment to supporting military spouses, veterans, and inclusive hiring practices. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental/veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, non-merit factors, or any other characteristics protected by applicable law. This is a remote position.

• Develop and maintain EAG/API-gateway automation components that integrate with Government-approved CI/CD pipelines. • Create and validate configuration-as-code, pipeline-compatible deployment artifacts, gateway promotion workflows, API validation gates, and migration automation components. • Support automated checks for API specification quality, governance compliance, Zero Trust controls, telemetry, configuration drift, and production-readiness evidence. • Build automation and validation evidence that supports PWS automation outcomes, including 75 percent manual onboarding reduction, 90 percent automated onboarding success rate, and 100 percent Zero Trust/governance compliance prior to production deployment. • Troubleshoot gateway-side CI/CD integration issues, including deployment failures, configuration errors, credential/certificate dependencies, environment promotion issues, and validation gate failures. • Support Git-based version control, branching, pull/merge request workflows, artifact repositories, and release evidence. • Coordinate with Government CI/CD, DevSecOps, cybersecurity, identity, network, and release teams for platform-owned dependencies. • Produce pipeline documentation, automation runbooks, validation logs, deployment evidence, rollback steps, and knowledge-transfer materials.

• Support technical writing, report preparation, document formatting, and information transmission. • Assist with MSR materials, dashboards, meeting materials, and deliverable tracking. • Support financial, accounting, or business analysis tasks. • Help prepare or maintain templates, spreadsheets, tracking tools, and structured documentation. • Support upload, organization, and tracking of correspondence and documentation in case management or SharePoint-style systems. • Assist senior staff with status reporting, metrics, formatting, and quality checks.

Role Description iQuasar LLC has an exciting opportunity for a PKI Engineer / Certificate Management Specialist to join our growing team. The PKI Engineer will support USCIS PKI management and modernization, including: - Device certificate lifecycle management - NPE certificate authority support - Person-centric PKI - PIV-based certificate authentication - Automation of certificate request and approval processes We are seeking a PKI Engineer / Certificate Management Specialist for a contract position. Position Type: Full-time-Remote Qualifications - Experience with PKI and certificate lifecycle management - Understanding of Federal PKI and/or DHS PKI policy - Experience supporting certificate issuance, rekey, modification, revocation, and reissuance - Experience with certificate authorities and certificate management systems - Ability to support PIV-based certificate authentication and authorization - Ability to obtain favorable EOD/suitability and maintain required USCIS access - U.S. citizenship likely required for DHS IT access unless waiver is granted Requirements - Support Federal PKI and DHS PKI policy-aligned implementation - Manage certificate lifecycle processes, including issuance, rekey, modification, revocation, and reissuance - Support device certificate request processing through digital workflows - Support DHS CA4 and external CA processes according to agency guidelines - Support Non-Person Entity certificate authority for workstations and mobile/Apple devices - Support person-centric PKI certificate authority and certificate lifecycle management systems - Automate certificate management processes to reduce manual error and approval delays - Support modernization of PIV-based PKI certificate AuthN/AuthZ in USCIS applications - Research, design, and implement PKI/cloud/certificate solutions using COTS, open-source, and cloud-native tools - Create SOPs, how-to videos, KB articles, process documentation, presentations, and release documentation - Provide recommendations for optimizing cloud resource performance and security Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Company Description iQuasar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity, and emerging technologies to deliver mission success. iQuasar LLC is a proud partner of the Military Spouse Employment Partnership (MSEP) and the Virginia Values Veterans (V3) Program, reflecting our strong commitment to supporting military spouses, veterans, and inclusive hiring practices. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental/veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, non-merit factors, or any other characteristics protected by applicable law. This is a remote position.

• iQuasar LLC is seeking a highly motivated Appian Developer with Appian development experience to support enterprise case management, data integration, and workflow automation initiatives within complex federal environments, including the Department of Labor (DOL) FLAG ecosystem. • This role supports both O&M and DME activities within an Agile, DevSecOps-driven environment. • Design, develop, and maintain Appian applications, including workflows, interfaces, process models, and business rules supporting case management functions. • Implement Appian objects (records, process models, SAIL interfaces, integrations) aligned to enterprise architecture standards. • Develop and maintain integrations between Appian and external systems, including REST and SOAP APIs, Kafka/DataHub event-driven pipelines, Relational databases (Oracle, PostgreSQL, etc.). • Analyze and resolve production issues, defects, and enhancement requests in a mission-critical O&M environment. • Participate in Agile ceremonies (sprint planning, backlog refinement, daily standups, retrospectives).

Role Description Makpar has an exciting opportunity for a Service Desk Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour’s commute of Washington, D.C. Key Responsibilities - Handling incoming phone requests from customers - Handling incoming electronic requests (Chat, Email, and Fax) from customers - Creating, tracking, and resolving Human Resources (HR) application incidents and service requests - Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs) - Researching customer requests to ensure accurate information and resolutions are provided - Escalating customer requests that cannot be handled at the Service Center to the appropriate support team - Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation - Creating, updating, and retiring service center knowledge documentation - Attend and participate in team meetings to surface and discuss process improvements and service offering changes Qualifications - High school diploma or equivalent required; Bachelor's degree preferred - Must reside within an hour’s commute of Washington, D.C or Denver, CO - Minimum of 2 years in customer service; experience in a service desk or call center environment preferred - HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire - Strong critical thinking abilities - Excellent active listening and communication skills - Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems) - Familiarity with BMC Remedy Service Management preferred - Experience providing technical support for any Human Resource based IT applications preferred - This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance

• Join our team as a GSA MAS Consultant. • Innovate solutions with strong integrity. • Provide consulting in federal procurement. • Develop GSA MAS proposals and ensure compliance. • Manage client relationships and advise on growth strategies.

Role Description We are seeking a senior‑level Solution Architect & Product Manager (8+ years) with deep expertise in Real Time Location Systems (RTLS) to drive both deal solutioning and product ownership for VA‑centric location‑based services. This role sits at the intersection of product strategy, solution architecture, capture and proposal support, and delivery execution. Key Responsibilities - Solution Architecture & Opportunity Support - Serve as the lead RTLS solution architect for deals, opportunities, and capture activities across VA environments. - Partner with Business Development and Capture teams to shape opportunities, define solution approaches, and influence win strategies. - Lead solutioning for RTLS opportunities, including: - Technical architecture and integration approaches - Deployment and operational concepts - Phased rollout and sustainment models - Participate in customer discovery sessions to clarify needs and translate them into actionable solution designs. - Support proposal development by contributing to and/or authoring: - Technical volumes and product narratives - Implementation and transition approaches - Sustainment, operations, and risk mitigation strategies - Ensure proposed solutions align with VA standards, ATO/RMF constraints, enterprise architecture, and delivery realities. - Support product demonstrations, technical briefings, and executive‑level discussions with customers and partners. - Product Ownership & Roadmap Leadership - Own the RTLS product roadmap (active RTLS and passive RFID), ensuring alignment with: - Business objectives and growth priorities - VA enterprise initiatives and operational needs - Technology evolution and partner capabilities - Translate strategy into a clear, executable product operating plan, including priorities, milestones, success metrics, and reporting. - Act as Product Owner within Agile delivery, including: - Backlog ownership and prioritization - Feature definition and acceptance criteria - Trade‑off decisions balancing speed, risk, and value - Lead requirements definition and prioritization with traceability from stakeholder needs through delivery and sustainment. - Incorporate delivery feedback, lessons learned, and operational outcomes into continuous product improvement. - Measure and communicate product health, performance, risks, and roadmap progress to leadership and stakeholders. - Governance, Change Management & Compliance - Support structured governance processes including: - Change Control Boards (CCBs) - Release coordination - Technical bulletins and communications - Ensure RTLS product changes are: - Documented and traceable - Aligned with enterprise architecture and security standards - Introduced in a controlled, operationally safe manner - Apply awareness of ATO, RMF, and continuous monitoring when making product and architecture decisions. - Ensure product evolution accounts for: - Security impact analysis - Documentation updates - Operational and sustainment risk - Delivery Support & Technical Leadership - Act as a technical SME and advisor to active delivery efforts, supporting RTLS capabilities including: - Active RTLS and passive RFID - Asset tracking and location workflows - Tagging and commissioning processes - Battery lifecycle management - Inventory and cycle count operations - Provide hands‑on guidance as needed to projects to resolve architectural, integration, or operational challenges. - Partner with delivery leaders to define and standardize repeatable implementation models, artifacts, and best practices across VA sites. - Serve as a trusted escalation point for complex technical or product‑related delivery issues. Qualifications - 8+ years of experience in Product Management, Solution Architecture, or related senior product/technical leadership roles. - Demonstrated, hands‑on experience designing and implementing RTLS solutions (active RTLS and/or passive RFID). - Experience working with RTLS OEMs, integrators, or healthcare delivery teams. - Strong understanding of asset tracking, tagging, inventory management, and sustainment workflows. - Proven experience supporting capture, proposal, or pre‑sales solutioning efforts. - Experience operating within Agile or hybrid Agile delivery environments, including backlog and roadmap ownership. - Working knowledge of change management and governance in regulated or enterprise environments. - Strong written and verbal communication skills, including experience producing: - Product documentation - Technical proposals - Executive briefings - Proven ability to engage effectively with technical, operational, and executive stakeholders. - Direct experience supporting VA / VHA / VISN / VAMC environments. - Familiarity with enterprise healthcare IT, HTM, and clinical operations. - Experience supporting or delivering ATO/RMF‑driven systems. Company Description AgileRank is a dynamic IT services firm specializing in support to federal customers. As industry leaders in Real Time Location Systems (RTLS), we deliver innovative solutions that improve operational efficiency, asset visibility, and decision-making across complex healthcare environments.

Role Description iQuasar LLC is seeking a highly analytical and skilled Senior Proposal Writer to support the development of compelling proposals for technology and management consulting services in the public sector. This role focuses on crafting persuasive proposal responses that clearly articulate iQuasar's solutions, past performance, and value to government clients. The ideal candidate will have strong experience responding to federal, state, and local government RFPs and the ability to translate complex consulting solutions into clear, compliant, and compelling written narratives and graphics. We are seeking a Senior Proposal Writer for a full-time position. - Position: Senior Proposal Writer - Position Type: Full-Time Remote - Location: Washington, DC Duties and Responsibilities - Proposal Development and Writing: - Analyze RFPs, RFQs, and other solicitation documents to identify key requirements, evaluation criteria, and customer priorities. - Develop clear, persuasive, and compliant proposal content that communicates iQuasar's capabilities, approach, and value proposition. - Write and refine proposal sections including: - Executive summaries - Technical and management approaches - Digital transformation solutions - Program management strategies - Past performance and case studies - Tailor proposal responses to align directly with the specific needs and mission objectives of each client rather than relying on boilerplate content. - Solution Development Support: - Collaborate with leadership, subject matter experts, and capture staff to develop compelling solution narratives and win themes. - Translate complex consulting offerings into clear, client-focused proposal responses that demonstrate impact and value. - Help articulate iQuasar's capabilities across areas such as: - Digital Transformation - Cloud development platforms (AWS, Azure) - SAP and SAP Concur - Pega solutions - AI / ML and data solutions - Program management, Agile Transformation, Organizational Change Management and Advisory Services - Identify opportunities to highlight innovative approaches, differentiators, and proven results. - Past Performance and Case Study Development: - Work with internal teams to gather and refine past performance examples and project case studies. - Ensure proposals clearly communicate relevant experience and successful outcomes for government clients. - Maintain a repository of reusable content including corporate qualifications, case studies, and consulting methodologies. - Proposal Graphics and Messaging: - Develop and refine proposal graphics, diagrams, and visual explanations that enhance the clarity and persuasiveness of technical solutions. - Collaborate with team members to create graphics that illustrate: - Delivery models - Solution architectures - Transformation roadmaps - Program management frameworks - AI-Assisted Content Development: - Utilize AI tools (such as Awarded AI) to accelerate drafting of proposal content and research. - Apply strong analytical and editorial judgment to: - Validate AI-generated content - Ensure compliance with solicitation requirements - Refine messaging to effectively communicate iQuasar's approach and value. - Collaboration and Knowledge Development: - Partner closely with the Business Development, Sales, and Proposal teams to support proposal strategy and messaging. - Engage subject matter experts to gather insights needed to craft strong technical responses. - Continuously improve proposal quality by identifying opportunities to strengthen messaging, structure, and supporting evidence. - Continuously update central content repositories for use in future responses. Qualifications - 3–5 years of experience writing proposals for public sector consulting services. - Proven experience responding to federal, state, or local government RFPs. - Strong ability to analyze solicitation requirements and craft tailored proposal responses. - Experience writing proposals related to technology consulting, digital transformation, or management consulting services. - Excellent writing, editing, and storytelling skills. - Strong analytical skills with the ability to quickly understand complex consulting solutions. - Experience developing proposal graphics or visual solution explanations. - Ability to collaborate with technical SMEs and translate technical content into clear business language. - Experience using AI tools to support proposal development while maintaining accuracy and compliance. - Strong attention to detail and ability to ensure proposal compliance with solicitation requirements. - Experience working in fast-paced proposal environments with multiple deadlines. - Strong understanding of federal acquisition processes, including FAR/DFARS (Federal Acquisition Regulation / Defense Federal Acquisition Regulation Supplement) and government contracting procedures. - Experience using AI tools to generate content for proposal responses. - Experience in graphics design with an emphasis on proposal graphics and usage of Microsoft Power Point, Adobe Visio and/or Illustrator. - Ability to cite examples of successful proposal writing experiences for Healthcare, Homeland Security, Agile, DevOps, and/or ERP Procurement. Preferred Qualifications - Experience supporting proposals for agencies such as DHS, DoD, HHS, or other federal organizations. - Familiarity with consulting offerings such as: - ERP platforms (SAP, SAP Concur) - Business process automation (Pega) - Cloud solutions (AWS, Azure) - Data analytics and AI/ML - Digital transformation initiatives - Management Consulting including Program Management, Organizational Change Management, Training, Business Analysis, Strategy and Planning, Acquisition Support. - Experience developing proposal graphics and visual storytelling. - Familiarity with proposal methodologies such as Shipley or APMP best practices. - Experience with proposal development tools and collaboration platforms including: - Microsoft Office - SharePoint - Adobe Acrobat - Proposal automation tools (e.g., Awarded AI) Minimum Education - Bachelor’s Degree in Business Administration, Communications, Public Policy, Technology, English, or a related field. Required Certification - APMP Certification preferred. - Shipley Training / Certification preferred.