Lyra Health

• To provide the first point of contact for custodians who require critical incident support, advising on best practice clinical interventions (CIS) and crisis response programmes. • To engage with various global subsidiaries and partners in the review, approval, and support of the provision of CI support. • To accurately capture all information on the database pertinent to the clinical management of the case. • To request and manage CI costing from global subsidiaries and partners and ensure that quotes are provided to customers for approval. • To selectively provide onsite and/or virtual clinical CI support/counselling to customers and members where appropriate. • To engage with all customers and stakeholders as and when required to ensure that CI and disruptive event services are effectively implemented. • To engage with Client Services and Customers in formal or ad hoc meetings to ensure that there is a comprehensive understanding of the services we deliver. • To create client protocols and relevant documentation working closely with the Client Services and Marketing team in the delivery of such materials. • This job description is not exhaustive and may be amended or added to as the role develops and as business demands change.

• Join a team of innovative engineers building and scaling the core data infrastructure, pipelines, and services that power our products • Design and implement a robust data warehouse to support a wide range of analytics and operational use cases • Develop and maintain efficient data pipelines and curated data sets by working closely with stakeholders to gather requirements and translate them into technical solutions • And of course—write code every day!

• Own the local relationship with global corporate customers in Australia • Ensure seamless program implementation • Manage relationships for important global clients • Collaborate closely with Global and Local Account Consultants • Proactively identify and manage local account risks

• Functioning at the intersection of clinical research, clinical expertise, and technological advancement in generative AI • Drawing upon rigorous clinical and scientific standards to inform and execute clinical AI development and evaluation methods • Leveraging clinical expertise and the latest science on evidence-based approaches to AI in mental health to inform clinical product development • Supporting AI-powered feature development across the product life cycle, including design and conceptualization, specifying requirements, evaluating feature performance, and monitoring post-deployment • Communicating clinical considerations and requirements to cross-functional teams and validating their integration • Collaborating extensively with cross-functional technical and clinical teams to achieve shared objectives • Staying informed of the latest developments in clinical AI research evidence and communicating insights to cross-functional partners

• Recruits mental health providers for specified roles and in specified geographic areas, which may include screening resumes, scheduling interviews, servicing as the provider’s primary point of contact

• Own the 3-year strategic vision, operational roadmap, and day-to-day execution of the Care Navigator Team to support Lyra's enterprise growth. • Leverage business intelligence, predictive analytics, and performance insights to elevate service quality, customer experience, and operational consistency at scale. • Establish and scale service excellence frameworks and KPIs grounded in lean methodologies and continuous improvement. • Drive services margin improvement through rigorous cost optimization, resource forecasting, and the strategic deployment of process automation/AI enablement. • Partner closely with Commercial leadership to align service delivery with key requirements, and with Clinical/Product/Tech to ensure seamless service readiness for new product launches. • Foster a transparent, high-accountability culture that inspires frontline teams, celebrates data-driven decision-making, and maintains high employee engagement through organizational change.

• Provide short-term, evidence-based treatment via live video, maintaining a caseload of diverse and varied clinical needs. • Assign digital lessons, videos, and assessments to clients to enhance learning and monitor outcomes between sessions. • Participate in one-on-one and peer group clinical consultation meetings, conduct peer-based quality assurance reviews, and attend robust training to enhance clinical skills. • Access expert consultation and support for complex clients, ensuring culturally responsive care.

• Provide short-term, evidence-based treatment via live video, maintaining a caseload of diverse and varied clinical needs. • Assign digital lessons, videos, and assessments to clients to enhance learnings and monitor outcomes between sessions. • Deliver culturally responsive care, accounting for the impact of cultural backgrounds on care experience. • Connect with peers, share a passion for providing evidence-based care, and participate in clinical consultation meetings. • Conduct peer-based quality assurance reviews and attend robust training to enhance clinical skills. • Access expert consultation and support for complex clients, ensuring you're not alone while working remotely.

• Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical hurdles. • Own the end-to-end logistics for training sessions, ensuring all prerequisites are completed accurately. • Serve as a primary point of contact for providers, ensuring high-standard customer service. • Identify trends in provider technical pain points and design mitigation steps to improve training experience. • Identify gaps in training workflows and assist in designing scalable solutions. • Build strong relationships with Clinical, HR, and IT to synchronize training delivery with team needs. • Update and maintain relevant training materials across internal tools. • Act as a stabilizing force in a fast-paced environment, making data-driven decisions with incomplete information.

• Provide short-term, evidence-based treatment via live video, maintaining a caseload of diverse and varied clinical needs. • Assign digital lessons, videos, and assessments to clients to enhance learnings and monitor outcomes between sessions. • Deliver culturally responsive care, accounting for the impact of cultural backgrounds. • Attend one-on-one and peer group clinical consultation meetings and conduct peer-based quality assurance reviews. • Participate in robust training to enhance clinical skills and access expert consultation and support for complex clients.