Role Description The Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink’s learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. The role balances hands-on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs. In this role, you will: - Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMS - Provide LMS technical knowledge and support for our learners, training team, and other business lines - Serve as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMS - Coordinate training operations including learning calendars, vendor course management, training records, and learner communications - Analyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomes - Function as a liaison between training, business units, LMS vendors, and external content providers - Lead training-related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation review Qualifications - A Bachelor’s Degree in Business, Human Resources, Education, Technology or similar and/or equivalent experience - 3 years of experience as an LMS administrator with 1 year of experience utilizing Saba or Cornerstone platform - Experience evaluating, recommending, and implementing a new LMS platform - Experience supporting training operations, reporting, audits, and project delivery - Advanced Microsoft Office skills, including OneNote, Word, PowerPoint, Excel, and Planner - Strong analytical skills utilized in a QC, audit, or data analytics capacity - Excellent interpersonal and relationship-building skills - Excellent verbal/written communication skills - Excellent research, writing, and documentation skills, including the ability to understand and clearly communicate business processes, workflows, and terminology to audiences not familiar with them - Advanced organizational and project management skills, including the ability to support multiple projects simultaneously - Extremely meticulous with a demonstrated commitment to quality and accuracy Requirements - Advanced knowledge and hands-on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforce - Expertise in evaluating, recommending, and implementing learning technology solutions - Strong project management skills, with experience leading cross-functional initiatives - Excellent analytical skills, including the ability to interpret data, identify trends, and communicate insights clearly - Experience supporting audits, compliance initiatives, and quality assurance efforts - Strong written and verbal communication skills with the ability to collaborate across teams - Exceptional organizational skills and the ability to manage multiple priorities simultaneously Benefits - Willingness and ability to travel quarterly to PA or MI for in-person training team meetings

Role Description iQuasar LLC has an exciting opportunity for a Production Operations Lead to join our growing team. In this role, the Production Operations Lead will coordinate day-to-day production O&M execution for an IRS opportunity. This role supports 24x7 operational continuity, incident response, monitoring, RCA, patch/vulnerability remediation support, backup/restore validation, DR support, operational reporting, and production-readiness coordination. The role is operationally senior but is not a Government PM, cybersecurity authority, DBA, or infrastructure administrator. Qualifications - 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or related experience. - 4+ years supporting production systems with formal incident, change, problem, and release-management processes. - Experience supporting 24x7 or mission-critical production environments with defined SLAs. - Hands-on experience with ServiceNow or comparable ITSM tools. - Experience with incident triage, RCA, corrective-action tracking, operational reporting, monitoring dashboards, and escalation management. - Familiarity with API gateways, middleware, integration platforms, web services, or application-layer platform support. - Experience supporting vulnerability remediation, patch coordination, backup/restore validation, DR exercises, and operational readiness. - Strong written communication skills for RCA, status reporting, runbooks, and operational documentation. Requirements - Lead operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity. - Ensure incidents and service requests are logged, tracked, updated, and closed in ServiceNow or equivalent IRS-approved ITSM tooling. - Support P1/P2 response processes, escalation, communications, restoration tracking, post-incident review, and RCA development. - Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue resolution. - Track and support patching, vulnerability remediation, certificate updates, configuration changes, backup/restore validation, DR exercises, and production-readiness checks. - Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs. - Support operational continuity across IBM webMethods, the modernized gateway product, and any approved dual-run period. Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance

• Assist students, companies, and educational institutions with registrations and promotion of opportunities. • Update client records. • Direct users to the appropriate pages on the Portal according to the services requested. • Clarify clients' questions about products and services. • Provide service and register new clients. • Assist in maintaining the database (client records). • Support technical promotion of products. • Handle client inquiries via email, phone, and WhatsApp regarding process information.

• Initiate and reconcile fiat and crypto payments using Pennylane, Cryptio, and internal tools to keep operations accurate and on time. • Track, collect, and organize invoices across vendors and teams to maintain complete, audit-ready records. • Update monthly pre-accounting in Pennylane and Cryptio to ensure books reflect reality and close on schedule. • Coordinate with external accountants on monthly, quarterly, and annual closes to deliver clean financial statements. • Refresh P&L and cash burn reports and simple forecasts to improve visibility for leaders and budget owners. • Monitor and rebalance cash and token positions across wallets and accounts to meet operational needs and risk guardrails. • Identify and implement process improvements in payments, tooling, and reporting to increase speed and reduce errors.