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BluZinc is a management consulting firm that specializes in digital transformation. By supplying clients with seasoned professionals in digital, marketing, ecom
Title: VP Director Creative Performance Media Production Advertising Location: Remote USA, New York, 10001, United States Department: EdTech - Job Opening IDBZ_749_JOB - Salary & Package$200K-$240K + Bonus + Benefits - Job TypePermanent - Skills RequiredCreative Marketing VSLs Advertising - Education/QualificationsDegree or MBA - CategoryMarketing - Right to Work in CountryUSA Citizen - CityRemote USA - State/ProvinceNew York - CountryUnited States - Zip/Postal Code10001 Job Description: About Us Advisory, Executive Search, Senior Appointments, Interim Management Consultants Job Description Creative Director / VP, Vice President Advertising – D2C direct response and customer acquisition, performance marketing job opening remote based USA. BluZinc is exclusively hiring a VP Creative / Creative Director to lead the Performance Marketing Creative Team for a $100MM+ digital eLearning and coaching company, with a strong focus in the golf niche. This is a dream opportunity for a golf-obsessed creative leader who lives and breathes video sales letters (VSLs), Meta & Google Ads, email creatives, and direct response sales funnels that convert cold traffic into customers at scale. Key Responsibilities - In addition to our corporate brand, affairs and global creative advertising, marketing and PR in D2C, B2C and other models, you must have a strong background in D2C customer acquisition and retention from onilne sales funnels and digital marketplaces - Lead creative direction for high-converting direct response campaigns across video, paid media, email, and landing pages. - Collaborate closely with the Performance Marketing, Copywriting, and Media Buying teams to drive customer acquisition funnel success . - Develop and optimize creative assets for VSLs, Meta/Google ads, email automations, YouTube ads, and long-form landing pages . - Test and iterate fast – guide creative split tests and performance reviews to increase CTR, CVR, AOV, and LTV. - Stay ahead of creative trends, customer psychology, and competitor campaigns in the online golf and training space. Ideal Profile – A True BluZinc A-Player - 5–10+ years’ experience in direct response creative leadership (preferably in digital coaching, online courses, or eComm). - A deep understanding of customer acquisition funnels , CRO, and behavioural triggers that move buyers to act. - Proven track record of high-performing VSLs, ads, emails, and landing pages that drove multimillion-dollar revenue. - Familiarity with creative performance analytics , funnel metrics, and A/B testing. - Experience managing in-house creatives and freelance designers/editors. - Corporate branding, PR and affairs for a growth stage from $100MM-$1B - Passion for golf – you know the lingo, the mindset, and what resonates with this audience. What’s on Offer - Remote-first USA-based role, reporting to the CMO & support form the COO and CEO - Massive impact across a high-growth $150MM+ brand in digital coaching, online training courses and consumer sporting goods or supplements firm - Competitive salary + performance bonus + benefits. - Fast-paced, agile, entrepreneurial team environment.
BluZinc is a management consulting firm that specializes in digital transformation. By supplying clients with seasoned professionals in digital, marketing, ecom
Title: Chief of Staff Strategy Operations Director VP Location: Florida, 33301, United States Department: EdTech About Us Advisory, Executive Search, Senior Appointments, Interim Management Consultants Job Description Chief of Staff alongside and supporting the CEO Founder, COO, CFO, CMO, COO, CTO, (USA, Remote based). I’m leading an executive search for a $100MM+ high-growth DTC digital marketplace, on a clear path to $500MM+ revenue in the next few years. This role is designed to amplify the CEO and SLT - optimizing time, focus, decision-making, and execution across the Senior Leadership Team. You operate seamlessly between strategy and action: trusted partner, gatekeeper, sounding board, and execution lead for the CEO’s most sensitive priorities. Those with a career history in digital and eCommerce, advertising and marketing operations will have stand out knowledge as they have a better than agency internal team for those functions. You’re an AI-native and tech-savvy, using tools like Claude Code or similar daily at an intermediate–advanced level and certainly come from that type of company environment eg AI native or early adopters as this business aims to become AI first (where appropriate). This client has an AI technical team for programming your workflow requirements of the SLT and their teams, where human first SOPs are being replaced. Your Profile - Strong D2C customer acquisition and retention, eCommerce, performance advertising and digital marketplace understand and experience of those GTM and TOMs including subscription and membership growth (web or mobile apps) - Passion for eLearning, online training, sporting goods, health, wellness, fitness, or biohacking could be a good culture fit - 7–12+ years supporting CEOs/Founders in fast-scaling SMBs - Experience scaling a 100–300 person company (ideally 2+ examples each with 3+ years tenure) - Board-level confidence: meetings, materials, investors, confidentiality - USA/CAN-based, fully remote - Interested in golf Core Responsibilities Translate CEO & Board vision into priorities, OKRs, and execution plans - Drive cross-functional initiatives and operating cadence - Prepare CEO for board, investor, and key stakeholder engagements - Provide research, analysis, and decision support - Act as communication bridge across the executive team - Lead high-impact special projects (scale, M&A, market entry) Day-to-Day Run executive and SLT meetings with clear follow-through - Track priorities, metrics, and accountability - Draft CEO communications (internal & external) - Coordinate board and investor materials - Resolve cross-functional blockers - Own “CEO-only” initiatives end-to-end - Surface risks early and proactively close gaps Jonathan Pearson at BluZinc will soon be in touch with the best qualified applications.
Role Description Bookit is seeking an SVP of Technology to lead the continued scaling of our Travel and Loyalty platform and our Technology organization. As Bookit's senior technology executive, you will be responsible for the company's engineering organization, information security, IT services, technology strategy, and technical engagement with enterprise customers and partners. This is an Executive leadership role focused on leading our Engineering organization and Strategy through our post fundraising scaling efforts as we seek to bring Bookit’s white-label platform, rewards technology, and experiential commerce offerings to organizations looking to enhance fan/customer engagement, loyalty, memberships, VIP experiences, rewards programs, and commerce initiatives. The ideal candidate understands how to anticipate the needs of a growing technology organization with a keen sense of how to balance engineering optimization and commercial needs. You should be a leader of people who can clearly articulate the company's vision while remaining technically fluent enough to guide architectural decisions and contribute during critical engineering initiatives when needed. You possess exceptional technical and business judgment, with the ability to evaluate when to build, buy, partner, outsource, hire, or leverage AI to achieve the best long-term outcome, and can clearly articulate the trade-offs behind those decisions to fellow executive leaders. What You’ll Do - Lead Bookit's technology organization, including: - Web Applications (Node.js, Typescript, react.js, python) - Client exposed two-way APIs - Mobile SDK platform - Information Security - Security and Technology compliance - IT administration and Service Environment - Information Security Risk Management - Technology Budget - Enterprise Technical Sales & Solution Architecture - Vendor Management - Payments Fraud Prevention - A strong preference will be given to candidates with previous eCommerce or Payments experience, particularly in a consumer context. A candidate with additional Web3/Crypto or fintech expertise are preferred. - Set the vision, direction, and execution of Bookit’s Engineering and Technology teams by doing things like: - View technology as a strategic business capability (not simply a product function), continuously identifying opportunities to improve efficiency, scalability, automation, and decision-making across the entire organization. - Represent Bookit at various conferences. - Architect and Lead Technical Strategy and Decision-Making. - Partner with Operations on technology strategy, resource planning, and budgeting (including the use of AI Agents). - Partner with enterprise customers and prospective clients to articulate Bookit's technology strategy and solution capabilities. - Champion the thoughtful use of AI across the organization to improve engineering productivity, internal operations, customer support, enterprise implementations, and business processes. - Develop repeatable implementation methodologies that reduce deployment time for enterprise white-label customers. - Build, mentor, and scale a high-performing engineering culture. - Balance and Prioritize things like Innovation, Cost-effectiveness, User Needs. - Build and lead a security-first engineering culture capable of meeting enterprise customer procurement, compliance, and information security requirements, including SOC 2 and ISO 27001 initiatives. - Balance operational efficiency, employee experience, functionality, and information security. - Partner with Sales, Operations, and Customer Success to help win enterprise customers and ensure successful technical implementations. Qualifications - 12+ years of experience designing and delivering large-scale web or mobile platforms, with demonstrated expertise in scalable systems architecture, distributed systems, and pragmatic technical decision-making. - Maintains the technical depth and credibility to guide architecture, review critical technical decisions, and contribute during high-impact engineering initiatives when needed. - 5+ years of Engineering leadership and management of a team of at least 20+ engineers. - 3+ years of InfoSec leadership along with a keen sense of understanding of compliance frameworks like SOC 2 and ISO 27001. - 3+ years of being responsible for IT Services, whether directly or via a direct report. - 5+ years work in Loyalty, E-Commerce or Payment technology platforms. - Strong Understanding of Payments Fraud Risk and Tools, such as Stripe Radar. - Comfortable operating in an early-stage, fast-moving environment. - Excellent executive presence and communication, with the ability to clearly articulate the trade-offs in any technical decision-making. - A passion for solving problems over building features. - A penchant for Creative Ideation. Benefits - Competitive base salary. - Equity participation potential. - Significant growth opportunity within a rapidly scaling platform business. - Medical, Dental, and Vision coverage offered. Why Join Bookit - Help define the future of fan loyalty, rewards, and experiential commerce. - Work at the intersection of sports, technology, travel, rewards, and crypto-enabled commerce. - Build a differentiated platform with enterprise white-label capabilities and global inventory access. - Join a high-growth company building next-generation loyalty infrastructure for major brands and consumer ecosystems. - Lead a team of talented engineers.
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Role Description This is a builder role, not a maintainer role. You’ll own everything outside of marketing—including sourcing, manufacturing, inventory, preorder operations, logistics, fulfillment, customer experience, operational systems, and the operations team. You’ll inherit a lean operation and be expected to design the systems, processes, vendor relationships, and team capable of supporting several multiples of future growth. This is a high-accountability environment. Success requires urgency, ownership, resilience, and a willingness to solve difficult operational problems. If you’re looking for the opportunity to build something meaningful alongside a founder, you’ll thrive here. Key Responsibilities - Personally negotiate and secure Net 60 (or better) payment terms with manufacturers and strategic supply chain partners to improve working capital. - Lead end-to-end operations across sourcing, manufacturing, inventory, preorder management, logistics, fulfillment, and customer support. - Build scalable operational systems, processes, and infrastructure to support rapid business growth. - Oversee inventory planning, demand forecasting, production scheduling, and preorder execution. - Optimize manufacturing, freight, warehousing, fulfillment, and overall supply chain costs through continuous negotiation and vendor management. - Develop and manage strategic relationships with manufacturers, logistics providers, freight forwarders, and fulfillment partners while ensuring product quality and operational excellence. - Build, lead, and develop high-performing Operations and Customer Experience teams. - Evaluate and implement operational technologies, including ERP and inventory management systems, while establishing reporting dashboards and KPIs. - Support international supply chain operations and cross-border fulfillment initiatives as the business expands. Qualifications - Proven experience leading Operations for a fast-growing DTC apparel, footwear, accessories, or lifestyle brand. - Personally negotiated and secured Net 60 (or better) payment terms with manufacturers. Candidates should be prepared to discuss the negotiation strategy and results in detail. - Demonstrated success scaling operations during periods of rapid business growth. - Hands-on experience managing overseas manufacturing and supplier relationships. - Strong commercial negotiation experience with manufacturers, freight forwarders, logistics providers, 3PLs, and other supply chain partners. - Experience leading inventory planning, demand forecasting, preorder or made-to-order operations, and operational scaling. - Experience optimizing supply chain costs while improving operational efficiency. - Experience implementing or improving ERP, inventory management, or operational systems. - Strong leadership experience building and managing Operations and Customer Experience teams. - International supply chain and cross-border logistics experience is highly preferred. - Existing relationships with overseas manufacturers are a strong advantage. - Willingness to travel internationally as needed. - Availability to work primarily during U.S. business hours. Benefits - Fully remote, work from anywhere. - Competitive annual base salary based on experience. - Performance-based bonus. - Clear pathway to Chief Operating Officer. - Equity opportunity for exceptional candidates.
Role Description ADVI is seeking an experienced builder-leader to head up the firm's technology and innovation strategy as the VP of Technology. This role will be responsible for identifying, prioritizing, and advancing opportunities that leverage technology, data, and artificial intelligence to strengthen ADVI's competitive position, improve operational effectiveness, create differentiated client offerings, and support long-term growth. The Technology & Innovation Leader will partner closely with executive leadership and enjoys building, experimenting, and working hands-on to bring ideas from concept to commercialization. The role is envisioned as an individual contributor initially, with the opportunity to build capabilities and team structures over time as business needs evolve. The ideal candidate is equally comfortable setting strategy and driving execution. Success in this role requires a unique blend of product orientation, technology fluency, business acumen, and change leadership. - Develop and lead ADVI's technology and innovation strategy in alignment with the firm's business objectives. - Identify opportunities to create new revenue streams, enhance existing services, and improve profitability through technology-enabled solutions. - Evaluate emerging technologies, AI capabilities, and data-driven innovations that can strengthen ADVI's market position. - Build business cases and investment recommendations for innovation initiatives. - Establish and monitor innovation performance metrics tied to business outcomes. - Lead the development of a multi-year technology and innovation roadmap. - Partner with consulting, operations, and commercial leaders to identify opportunities to improve efficiency, scalability, and quality through technology. - Drive organizational adoption of new tools, processes, and capabilities. - Establish governance frameworks that support innovation while balancing risk, compliance, and business priorities. - Foster a culture of experimentation, continuous improvement, and responsible innovation. - Identify opportunities to develop differentiated technology-enabled offerings that create value for clients and support firm growth. - Guide the evaluation, prioritization, and commercialization of new products, services, and capabilities. - Partner with internal and external resources to bring innovation concepts from idea to implementation. - Lead innovation initiatives from idea through implementation, taking a hands-on approach to building, testing, and scaling new capabilities. - Ensure innovation investments are aligned with client needs and market demand. - Serve as a credible representative of ADVI's technology and innovation capabilities with clients, prospects, partners, and investors. - Support business development efforts by articulating ADVI's innovation strategy and technology-enabled value proposition. - Participate in executive-level discussions regarding growth strategy, technology investments, and organizational priorities. - Strengthen ADVI's reputation as a forward-thinking and innovative consulting partner. - Partner with executive leadership to align technology initiatives with overall business strategy. - Influence and build consensus across stakeholders with varying priorities and perspectives. - Build trust across the organization and drive adoption of new technologies and ways of working. - Partner effectively with subject matter experts to create alignment, balance competing priorities, and foster a culture of innovation and continuous improvement. - Lead cross-functional initiatives that require organizational change and transformation. - Operate effectively within a growth-oriented, private equity-backed environment. Qualifications - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field preferred. Advanced degree (MBA or similar) is a plus. - 12+ years of leadership experience in innovation, digital transformation, product strategy, technology-enabled services, or related disciplines. - Demonstrated success leading business transformation initiatives that resulted in measurable growth, efficiency improvements, or competitive differentiation. - Experience developing and executing innovation strategies within professional services, healthcare, life sciences, consulting, or related industries. - Strong understanding of AI, analytics, automation, and emerging technologies and their application to business challenges. - Proven ability to influence executive stakeholders and drive organizational change. - Excellent communication, presentation, and executive leadership skills. Requirements - Background in building and applying technology solutions in real-world settings (engineering, product, or related fields) with increasing leadership responsibility. - Experience in product leadership or developing client-facing solutions. - Exposure to private equity-backed or high-growth environments. - Familiarity with consulting, healthcare, or life sciences sectors. - Experience working with or implementing enterprise systems and tools. Benefits - Medical, dental, and vision - 8 paid holidays, including one ADVI Anniversary Day per calendar year - 401(k) retirement contribution match, up to 3 percent of salary, with immediate vesting - Health Reimbursement Account - Life and short-term and long-term disability insurance - Paid vacation and sick leave
Role Description We are seeking a Vice President, Global Sales Planning & Operations to lead and scale our end-to-end sales planning, forecasting, and operations engine. This role serves as a strategic advisor to the CRO and sales leadership team, driving rigor, visibility, and execution across the global revenue organization. The ideal candidate blends strategic planning with operational excellence and brings deep expertise in forecasting, sales analytics, compensation design, and systems transformation. Responsibilities - Own the global forecasting cadence, including weekly and quarterly forecast processes, ensuring accuracy, consistency, and executive visibility. - Lead Annual Operating Plan (AOP) development, partnering cross-functionally to build bottom-up revenue plans and executive presentations. - Establish standardized planning frameworks, inputs, and reporting across regions and verticals. - Develop and deliver executive-level reporting, including Monthly Financial Reviews, QBRs, and Board of Directors (BOD) materials. - Lead global sales operations processes including pipeline management, bookings analysis, and performance tracking. - Drive cross-functional alignment across Sales, Finance, Product, and Operations to ensure execution against revenue targets. - Define and execute global go-to-market (GTM) strategy in partnership with Sales, Marketing, and Product leadership. - Design, run, and scale global AI Sales Programs aligned to strategic growth initiatives and priority use cases. - Design and evolve scalable sales incentive programs aligned to growth priorities. - Act as executive sponsor for key sales systems initiatives, including CRM (SFDC) consolidation and OMS enhancements. - Define roadmap for sales tools and infrastructure to improve productivity, data quality, and decision-making. - Build and lead a high-performing global Sales Operations team and establish best-in-class planning and governance frameworks. Qualifications - 15+ years of experience in sales operations, revenue operations, or business planning in a global technology environment (AI/HPC experience a plus). - Proven experience supporting executive leadership (CRO, CFO, or equivalent). - Demonstrated global experience across the Americas, APJ, and EMEA, with a strong understanding of regional go-to-market dynamics. - Deep expertise in forecasting, AOP planning, sales analytics, and compensation design. - Strong executive communication and storytelling skills; ability to influence at board level. - Experience leading global, cross-functional teams and large-scale initiatives. - Proficiency with CRM and analytics tools (e.g., Salesforce, BI platforms). Location This is a remote position in the United States. Travel 10% - 15%; mostly domestic with the potential for some international travel. Compensation & Benefits - The base pay range that the Company reasonably expects to pay for this position in the United States is $225,000 - $265,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. - The position is bonus-eligible, and there are medical, dental, and vision benefits available. - There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan. Inclusion & Belonging Statement We are committed to creating an inclusive environment that embraces differences and fosters belonging for all. Equal Opportunity Statement We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.
Academic excellence in an authentic Catholic community
• Serve existing and prospective clients across financial planning disciplines including retirement, tax strategy, equity compensation, real estate, and estate coordination • Support senior advisor client relationships and take on increasing ownership over time • Handle new client inquiries and leads — turning warm introductions into long-term relationships • Prospect for new clients through referrals, community engagement, and professional networks • Leverage Farther's technology and planning tools to deliver a high-quality, personalized client experience • Contribute to team operations and support internal succession planning as the practice grows
ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat
Role Description ServiceNow is one of the fastest-growing enterprise software companies and hurtling towards $20 billion in revenue. Our Autonomous IT solutions leverage AI and Service Operations products including ITSM, ITOM and CMDB to deliver exceptional outcomes to customers on one AI platform for business transformation. We seek a VP of Solutions and Forward Deployed Engineering (FDE) to be a part of the management team for the largest business at ServiceNow. The role will drive strategic customer engagements, reference architectures and adoption motions working cross-functionally across ServiceNow with inbound and outbound PMs and with Go To Market functions. The role will oversee a team of accomplished subject matter experts across IT service management, operations, data foundations and AI. This position reports to the SVP and GM for Service Operations. The ideal candidate is someone who has a blend of practitioner and builder experience in IT domain delivering high impact solutions in real customer environments and scaling them through reference architectures and in-product adoption capabilities. We are looking for proven leaders who can work across the organization to deliver desired outcomes. What you get to do in this role: - Create winning solution strategies and reference architectures leveraging AI in partnership with cross-functional leadership. - Work collaboratively with product teams across technology domains to launch new solutions and features. - Partner with Go To Market teams to deliver business impact through strategic customer engagements and adoption motions. Qualifications - 15+ years of experience delivering transformative IT products and solutions in a combination of large scale and high growth environments. - Deep domain experience in IT Service Management, Operations Management and Data Foundations including CMDB. - Proven experience in AI driven solution transformations. - Extensive experience building reference architectures to accelerate and scale customer outcomes. - Extensive experience working closely with product in product feedback loops to design in-product nuances that accelerate customer adoptions. - Practitioner-Product mindset with deep intimacy navigating complex customer environments AND building products. - Customer-facing experience demonstrated impact at scale; executive-level customer relationship building is essential. - High tolerance of ambiguity by operating in gray zones without absolutes. - Extensive experience leading and extending highly experienced product managers and creating a collaborative, belonging and career fulfilling, team-based environment operating at high velocity motions. - Excellent communication skills and ability to engage with technology leadership, CTOs and Enterprise Architects. Requirements - We are passionate about our product and live for our customers. - We are hungry and humble, but we have high expectations. - Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, enterprise challenges in AI era. Benefits - For positions in this location, we offer a base pay of $291,500 - $495,600, plus equity (when applicable), variable/incentive compensation and benefits. - Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. - We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Role Description The National VP, Life and Annuity Brokerage will recruit and develop new business accounts. You will have no limitations on geography or niche. The new Advisors you bring on can expect extraordinary service and support including: - Deep underwriting resources - Case design and case management - Product training - Sales and marketing support - Extraordinary Carrier relationships Our ideal candidate will have excellent prospecting and relationship building skills, as well as strong business development skills. We are looking for a driven and ambitious individual with strong communication, writing, and organizational skills, as well as knowledge of advanced sales concepts. Candidates must have brokerage sales experience to be considered for this position, as well as a strong knowledge of life, disability, and long-term care markets. Principal Responsibilities: - Recruit and develop advisors, presenting our value proposition. - Provide sales consultation for account development, including discussion of industry trends, new business development, competitive analysis, and case design consultation. - Utilize and direct team resources to provide support for advisors with sales and case work. - Work collaboratively with sales teammates on sales idea development and marketing activities to increase sales. Qualifications - Required: Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience. - Preferred: Professional designation may be preferred, including CEBS, CPCU, CIC or ARM. Requirements - Act independently with minimal direction. - Strong communication and interpersonal skills. Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to: - Previous experience - Education - Pay market/geography - Complexity or scope - Specialized skill set - Lines of business/practice area - Supply/demand - Scheduled hours On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... The benefits summary above applies to full-time positions. If you are not applying for a full-time position, details about benefits will be provided during the selection process.
Working to protect what matters most throughout the world.
Role Description Gallagher Bassett is seeking a strategic and execution-focused leader to join as Vice President, Client Experience and Operations. This role is responsible for owning the client experience and leading core client support functions that enable client delivery, while working closely across business units to ensure a consistent, efficient, and high-quality service experience. The position sits at the intersection of strategy and execution, and entails leading initiatives that improve performance, strengthen client outcomes, and ensure the organization operates efficiently at scale. This is a remote position, with travel. How you'll make an impact: - Lead client support functions, including new business implementation and onboarding, client set-up, and ongoing support teams; set priorities, capacity plans, and service levels and quality standards. - Own and drive the overall client experience journey; review current processes and internal workflows; identify the main sources of delay, rework, and service variation; implement fixes. - Work with Sales, Client Services, and segment leaders to align on priorities and service expectations, and drive service excellence. - Own the client delivery operating model (roles, handoffs, SLAs, governance) and drive improvements and efficiencies as the business evolves. - Define and track operational and client KPIs; use data to manage performance and support decisions on staffing, process changes, and investments. - Prepare monthly business segment performance reports and facilitate business reviews that result in clear decisions and actions; support business segments with achieving sales, client retention, and profitability goals. - Build working relationships across Sales, Client Services, Operations, IT, and Finance to ensure alignment, accountability, and coordinated delivery. - Provide leadership through ongoing coaching, mentorship, and talent development, strengthening team capability and supporting long-term organizational needs. - Foster a high-performing environment that values collaboration, accountability, and inclusion, while promoting diverse perspectives and continuous improvement across teams. Qualifications - Bachelor’s degree and 10+ years of experience in consulting, operations, or transformation roles, with end-to-end ownership of workstreams from diagnosis through implementation. - Experience leading teams and delivering results in a cross-functional, matrixed environment. - Comfortable using metrics to manage performance (e.g., service levels, cycle time, quality) and to prioritize improvements. Requirements - Experience in a Chief of Staff, operations support, process improvement, or client/customer experience role. - Insurance or claims experience is helpful but not required. Skills - Strategic Thinking: Ability to think strategically and connect operational priorities to broader business and client experience goals. Proficiency with setting the agenda and goals and driving execution. - Analytical Problem Solving: Strong analytical skills with the ability to evaluate complex situations, identify root causes, and drive solutions. - Process Design and Improvement: Experience improving and streamlining processes to drive efficiency, consistency, and service excellence. - Cross-Functional Collaboration: Proven ability to work effectively across teams and stakeholders, building alignment and driving execution. - Communication: Ability to develop and deliver executive level updates and build consensus across the organization. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...
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