Gallagher

Role Description Gallagher Bassett is seeking a Product Owner – Claim Intake Modernization to lead the transformation of its claim intake ecosystem into a digital, AI-powered, omnichannel product. This role replaces a highly technical SME function and expands it into a true product ownership role—owning both the deep system/data understanding and the end-to-end product vision, roadmap, and outcomes. You will lead the design and delivery of: - Conversational, AI-driven intake experiences - Intelligent triage and assignment engines - Unified, scalable intake platform across channels This is not a traditional BA or support-heavy SME role. We are looking for someone who can: - Own the product end-to-end, not just document requirements - Translate complexity into scalable product capabilities - Drive modernization initiatives, not just maintain systems Qualifications - Bachelor's degree in Business, Management or Engineering (or commensurate experience) - 7 years related product development experience - Ability to work independently with minimal direction Requirements - Claims, insurance, or intake experience - Experience with AI/ML, NLP, or conversational interfaces - Workflow automation / decisioning systems - Omnichannel digital products - True product mindset (not just requirements gathering) - Strong systems thinker (data + workflow + UX) - Ability to operate in both strategic (vision, roadmap) and tactical (stories, debugging, delivery) environments - Comfortable in ambiguity and building from scratch Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description We are seeking a dedicated Quality Performance Lead to lead auditing, training, and continuous improvement initiatives for our General Liability and Auto Claims Captives Experience team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high-severity and complex exposures claims. The ideal candidate will have a deep claims expertise, a passion for training and development, and a strong commitment to excellence. This role is 100% remote. How you'll make an impact: - Dedicated to offering exclusive customer care services to meet needs of client base, specializing in general liability, and carrier claims. - Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations. - Accountabilities include oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits. - Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes. Qualifications - Required: Bachelor's degree; 7 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software. - Preferred: Previous auditing experience in addition to extensive claims background and strong process management skills. Requirements - Strong leadership skills and project management skills. - Ability to professionally interact with all levels of claims management. - Solid analytical abilities. - Must have professional communication and presentation skills. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Ideal candidates will have Lead or Supervisory experience in Workers' Compensation, jurisdictional knowledge and expertise in any location. Open to all other jurisdictions. Remote 100%. Qualifications - Claims Background: 7-10 years experience working with Worker's Compensation claims-seeking medical AND indemnity experience - Previous auditing experience - Strong process management and direct leadership skills - Ability to professionally interact with all levels of claims management Requirements - High School Diploma - Minimum of 7 years related Worker's Compensation claims experience. Captive experience is preferred. - Knowledge of accepted industry standards and practices. - Computer experience with related claims and business software. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description The ASM Manager is responsible for overseeing all application maintenance work critical to the success of the Application Support and Maintenance (ASM) initiative. This is the sole onshore ASM role, managing and coordinating offshore resources. Candidates should have 15+ years of experience in managing AMS (Application Maintenance Services) and addressing the issues. Qualifications - Typically requires a minimum of 7 years of experience. - May require vocational or technical education, or equivalent experience. Requirements - System architecture and integration - Communication and stakeholder management skills - Root cause analysis - Product development management - App development/programming - Product technical, configuration, and administration knowledge - Agile development - Project management Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description Specializing in providing consulting services to assigned client accounts and is responsible for the day-to-day account management for accounts of moderate to high complexity. Builds, expands, and solidifies relationships with existing clients at all levels within the company. - Has retention goals for assigned group of accounts. - Assesses and prioritizes client needs in a timely manner. - Identifies and helps clients to focus on their most critical needs. - Sets and communicates clear and realistic expectations. - Reviews/approves all key client deliverables. - Works closely with Sales to prepare and negotiate fee-based pricing of services and on the transition of the new clients post the completed sales process. - Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements. - Contributes to the development of functional strategy. - Leads project teams to achieve milestones and objectives. - May supervise day-to-day work of junior level employees, but does not typically have formal management role. Qualifications - Required: Bachelor's degree or equivalent from four-year College or technical school; or five years related experience and/or training; or equivalent combination of education and experience. - 5 years related experience in professional services businesses. - Excellent oral, written communication, organizational skills, negotiation and time management skills. - Experience in defined contribution plan design, governance, compliance, and administration. - Working knowledge of Microsoft Office Suite. - Travel required (25%). - Preferred: Master's degree or professional certification preferred. Requirements - Use of sound judgment of all client interactions. - Exhibits strong ability to anticipate needs and proactively seek to identify new opportunities. - Ability to work under the pressure of deadlines. - High degree of business technology awareness and its applications to workplace efficiencies. - Ability to manage multiple priorities and deadlines. - Effectively handle large, long-term projects as well as manage the details associated with everyday tasks. Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description The EVP, Domicile Strategy & Management will serve as a senior member of the Artex North America leadership team and be responsible for recognizing opportunities to grow the P&L of the captive domicile business, recognizing and implementing operational enhancements and building a high-performing, scalable team to elevate service levels and deliver best in class customer service for our growing client base. This role will directly report to the Chief Underwriting Officer & Head of Captives and have oversight of the delivery model to single parent captives and cell facilities across all domiciles in the US, Bermuda and Cayman. How you'll make an impact - Strategic Leadership: - Oversee the Domicile Management P&L, driving financial performance and margin improvement. - Develop and execute the Domicile captive strategy to drive growth and operational excellence. - Contribute to the achievement of Artex North America Dominant Priorities and overall strategic direction. - Lead strategic and operational improvement initiatives, while promoting best practices across the strategy. - Identify and pursue merger and acquisition opportunities to expand the portfolio. - Client Engagement: - Serve as the executive representation on key client accounts as needed, ensuring exceptional client service and retention. - Oversee relationship management, service delivery and strategic account development for key clients. - Provide strategic direction to client service teams to address client needs and consistently exceed expectations. - Strengthen client relationships through stewardship efforts and value-added solutions. - Operational Excellence: - Develop and manage relationships with carriers, consultants and vendor partners to ensure high satisfaction and delivery to customers. - Engage in captive renewal strategies, including negotiation and retention efforts. - Team Leadership: - Build, mentor, and retain top talent within the Domicile Management team. - Foster a culture of collaboration, innovation, and accountability. - Provide coaching and guidance to support team members’ professional growth. Qualifications - Bachelor’s degree with 10+ years of relevant experience, including P&L accountability and identifying growth opportunities in underwriting or insurance portfolios. - Strong experience improving operational efficiency in a growth-focused environment, ideally within captive management. - Proven leadership in managing change, communicating effectively, and driving organizational and operating model improvements. - Excellent client service mindset with strong verbal, written, and organizational skills; able to work under deadlines and adapt to shifting priorities. - Knowledge of captive insurance markets and regulations in Bermuda, Cayman, and the U.S., including captive accounting standards; experience working with offshore teams is a plus. - Advanced computer skills in Excel, Word, and PowerPoint, with the ability to collaborate, influence stakeholders at all levels, and engage with senior leadership/C-suite. - Availability to travel 25-30% to meet business needs. - Appropriate licensing as required. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description The Broker Placement Specialist Senior independently manages the Cyber marketing and placement of new account opportunities and the renewal remarketing of moderate to highly complex coverage portfolios. This senior strategic resource focuses on maximizing best-in-class opportunities for placement and customer retention. This role drives revenue by proactively identifying opportunities and adopting a holistic approach to revenue growth through upselling. The role applies experience-driven insights to create Cyber Advantage placement solutions that support the current and future business priorities of the Branch President and sales team members. How you'll make an impact - Application and Current Policy Review: - Create coverage reviews to analyze new business opportunities, including recommendations for consideration. - Consult with Sales Producers / Leaders, Branch Presidents and other critical internal stakeholders to confirm the viability of opportunities, understand the strategic placement of the book overall, review coverage terms, and ensure service and pricing needs meet requirements. - Submissions: - Facilitate and finalize submissions of coverage specifications to panel carriers. - Prepare underwriting submissions for broking risks to underwriters. - Gather loss reports, historical exposures, and other necessary information for submission documentation to prepare applications and/or spreadsheets. - Analyze various Cyber Advantage policy options and coverage limits, tailoring submissions to sell the opportunity to carrier partners for interest. - Fully utilize Gallagher resources, programs, and initiatives to ensure competitive and comprehensive quotes. - Quote Review and Negotiations: - Analyze quotes for accuracy and completeness and follow up with panel underwriters/carriers for any questions, clarifications, or requested changes to quote coverage terms, program outlines, and pricing. - Use advanced persuasion techniques, balance flexibility with strategic objectives, and close negotiations effectively. - Leverage high-level carrier relationships as needed to secure competitive pricing and favorable terms. - Select preferred quotes/programs, prepare coverage comparisons, offer suggestions on improvements and/or alternate solutions, and advise on optimal production selections to the sales team. - Drive revenue by proactively identifying opportunities and adopting a holistic approach to revenue growth through upselling. - Prepare Recommendations and Marketing Deliverables: - Finalize marketing efforts to create customized reports for clients, summarizing coverage details, and pricing analysis. - Offer side-by-side comparisons of expiring coverages versus renewal and alternative coverage options, review coverage gaps, and provide other solution recommendations. - Advise on changing insurance and risk management market conditions and inform of major developments affecting various types of products/coverage. - Client Meetings: - Attend and lead/co-lead client presentations and proposals, articulating the value proposition of the Cyber Advantage insurance solutions effectively. - Accompany sales producers on new business efforts, and renewal strategy meetings to offer suggestions and strategies for coverages. - Carrier and Underwriting Relationships: - Maintain strong connections with Cyber Advantage insurance carrier leaders and key underwriters in the Cyber market. - Utilize networks of influential carrier relationships to drive competitive programs. - Have line of site into the Branch’s business objectives to best align with our carriers. - Aligning those objectives with our Key Carrier partners in an effort to maximize the best possible outcome. - Highly visible role: May act as a key contact & resource by carriers to navigate a variety of issues/questions/etc. - Trusted Advisor Role: - Serve as a source of knowledge on appetite, market trends, pricing practices, contacts, underwriting policies, carrier relations, and appetite activities of the markets for the Branch. - Provide support to other branches and/or regions as needed. - Industry and Market Trends: - Proactively stay abreast of relevant industry and market trends that impact underwriting guidelines, pricing, and premiums. - Team Development: - Collaboration/Coaching/mentorship of team members (Placement, CSO, Production, etc.). Qualifications - Bachelor's degree and 6 years related experience required. - Insurance licensing required. Requirements - Professional designation preferred, such as CPCU, CIC or ARM. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description We’re looking for a Garage Broker/Account Manager to help grow new business and support current clients. You’ll work with a client service team, managing day-to-day account work and helping with accounts of low to medium complexity. You’ll also support a senior Broker Account Executive/Manager on larger books of business. This role is a mix of client service, account management, and new business growth. If you have Garage and insurance production experience, and you like building client relationships, this could be a great fit. - You’ll help bring in new business from new and current clients. - You’ll support the service and growth of assigned accounts. - You’ll manage a set of less complex clients. - You’ll help keep internal tasks and client work on track. - You’ll lead parts of the client service team’s daily work. - You’ll support senior team members on larger and more complex accounts. - You’ll help make sure clients get clear, timely service. - You’ll use your Garage and insurance production experience to help support growth and client needs. Qualifications - Bachelor's degree and 3 years related experience or High School Diploma/GED and 8 years related experience required. - License required. - You have experience in Garage insurance, account management, client service, or insurance production. - You enjoy building trust with clients. - You communicate clearly and keep people informed. - You stay organized and can handle several tasks at once. - You work well with others and are happy to support a team. - You pay attention to detail and follow through. - You’re comfortable learning and taking on new work. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description We’re looking for a Client Onboarding Project Manager to support client accounts with clear communication, strong planning, and day-to-day project delivery. - Manage onboarding projects from start to finish. - Work with clients and internal teams to keep work moving, solve issues early, and ensure every project meets the agreed brief. - Support technical implementation and help turn plans into action. How you'll make an impact - Lead client onboarding projects and keep them on track. - Manage timelines, budgets, tasks, and project updates. - Work closely with clients and internal teams to share progress and remove blockers. - Give practical advice and help solve problems quickly. - Review briefs, drafts, edits, and final work to ensure accuracy and completeness. - Handle proofreading, print checks, and production coordination when needed. - Build strong working relationships with clients, partners, and colleagues. - Support the quality and consistency of all project work. - Use your technical implementation skills to help projects run smoothly. - Use your client service skills to create a positive experience for every account. Qualifications - Bachelor’s degree and at least 3 years of related experience. - Proven project management experience. - Highly organized and able to handle several tasks at once. - Works well under pressure and meets tight deadlines. - Confident using Microsoft Office and other common business tools. - Strong writing, copyediting, and proofreading skills. - Comfortable working with both technical details and client needs. - Clear communicator who builds trust with others. - Enjoys finding workable solutions. - CPD is a plus, and it’s great if you keep building your skills. Benefits - Competitive and comprehensive compensation package. - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more... Company Description Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. - Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. - We see inclusion as a conscious commitment and diversity as a vital strength. - By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Role Description Responsible for the combined functions of the development and successful acquisition of new business revenue from new and existing clients and providing a high level of client service to assigned accounts. - Leads a client service team and is responsible for the day-to-day account management. - Assists in managing accounts with low to medium complexity and supports senior Broker Account Executive/Manager in medium to large books of business. - Manages a subset of less complex clients and key processes and internal activities to deliver client-facing services. Qualifications - Required: Bachelor's degree and 3 years related experience or High School Diploma/GED and 8 years related experience required. - License required. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...