Role Description
The Program Leader Network Coordinator supports the recruitment, onboarding, engagement, and operational administration of CIEE's Program Leader network, which plays a vital role in the success of Global Navigator High School Summer Abroad programs. This position coordinates the day-to-day activities that support the full Program Leader lifecycle, including:
-
Recruitment, hiring, onboarding, training, travel logistics, communications, and network engagement.
Working closely with the Program Leader Network Manager, Human Resources, Sales, International Staff, and other cross-functional teams, the Coordinator helps ensure Program Leaders are prepared for successful program delivery while fostering strong relationships that support student recruitment and program growth. The ideal candidate is highly organized, relationship-oriented, and thrives in a fast-paced environment where attention to detail, communication, and collaboration are essential.
Qualifications
-
Bachelor's degree.
-
One or more years of professional experience in recruitment, customer service, human resources, program coordination, education, sales, or a related field.
-
Excellent organizational and project coordination skills with strong attention to detail.
-
Strong written and verbal communication skills and the ability to build positive relationships with diverse audiences.
-
Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
-
Experience using CRM or database systems; Salesforce experience preferred.
-
Experience using learning management systems such as Canvas is preferred.
-
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
-
International travel or study abroad experience is preferred.
Requirements
-
Coordinate recruitment in partnership with the Program Leader Network Manager and International Staff; manage applicant communications, schedule interviews, support candidate screening and selection processes, and collaborate with Human Resources to facilitate onboarding and hiring.
-
Coordinate onboarding communications and resources for newly hired Program Leaders; maintain and update Canvas training courses, coordinate virtual training sessions, and confirm completion to ensure Program Leaders are prepared for program delivery.
-
Coordinate Program Leader and chaperone travel logistics, flight arrangements, and travel communications.
-
Maintain regular communications with current and former Program Leaders through engagement initiatives; support referral programs, alumni outreach, recognition efforts, and community-building activities that strengthen the Program Leader network.
-
Partner with Sales and other internal stakeholders to support student recruitment initiatives, Program Leader referrals, educator outreach, and successful program delivery through effective communication and coordination.
-
Support Program Leader evaluation processes by administering surveys, compiling feedback, maintaining performance records, and assisting with data collection and analysis to identify opportunities for improvement.
-
Maintain accurate Program Leader, applicant, and alumni records within Salesforce and other systems; prepare reports, track recruitment, training, staffing, and engagement metrics, support documentation and workflow improvements, and ensure data integrity across Program Leader operations.
-
Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned.
Benefits
-
Paid time off and Parental leave
-
Gym Reimbursement Program
-
Employee Assistance Program
-
Short-term & Long-term Disability
-
6 floating Fridays (based on our eligibility rules)
-
CIEE Study Abroad Program discounts
-
403(b) Retirement Plan with employer contribution
-
Insurance Coverage (life, travel, medical, dental and vision)
-
Flexible Spending Accounts/Health Savings Account (medical and dependent)
-
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
