DealerOn

Role Description We are seeking a strategic, customer-focused, and data-driven Product Manager to join our Product team. This role is responsible for contributing to product strategy, driving cross-functional execution, and delivering high-impact SaaS solutions that create value for dealerships, consumers, and internal stakeholders. The ideal candidate has experience working in Agile software environments, strong product discovery and analytical skills, and the ability to balance customer needs, technical feasibility, and business priorities. This role is well suited for a Product Manager with 3–5 years of experience who is passionate about building modern digital experiences and collaborating across Engineering, UX, Marketing, Support, and Operations teams. What You’ll Do: - Product Strategy & Roadmap Ownership: - Contribute to and manage product strategy, priorities, and roadmap initiatives aligned with customer needs and company objectives. - Evaluate market opportunities, customer pain points, competitive trends, and business goals to inform product decisions. - Partner with leadership and stakeholders to balance strategic priorities, technical feasibility, and customer value. - Define success metrics and key performance indicators (KPIs) for products and features. - Customer Discovery & Product Research: - Lead customer discovery efforts including interviews, workflow analysis, usability testing, and feedback synthesis. - Develop a deep understanding of dealership operations, digital retail workflows, and consumer shopping experiences. - Translate qualitative and quantitative insights into actionable product recommendations and roadmap opportunities. - Identify opportunities to improve user experience, conversion, retention, operational efficiency, and customer satisfaction. - Requirements & Product Delivery: - Create clear and detailed user stories, acceptance criteria, process flows, and functional requirements. - Collaborate closely with Engineering and UX teams throughout the development lifecycle to ensure successful delivery. - Facilitate backlog refinement, sprint planning, prioritization discussions, and release readiness activities. - Triage and prioritize product feedback, enhancement requests, and defects based on customer and business impact. - Partner with Support and Operations teams to identify recurring product issues and opportunities for improvement. - Support feature launches through validation, communication, and post-release analysis. - Analytics & Experimentation: - Monitor feature adoption, engagement, retention, and product performance metrics to identify optimization opportunities. - Partner with Product and Analytics teams to evaluate product performance using dashboards, reporting tools, and customer data. - Use dashboards, customer insights, and market data to inform roadmap and prioritization decisions. - Cross-Functional Leadership: - Collaborate with Product, Engineering, UX, Marketing, Sales, Customer Success, Support, and Operations teams to align priorities and deliver successful outcomes. - Communicate roadmap direction, release plans, and product updates clearly to internal and external stakeholders. - Support go-to-market readiness activities including product enablement, release documentation, and internal training. - Influence decision-making and drive alignment across stakeholders with competing priorities. - AI-Assisted Product Development: - Leverage AI-assisted tools and emerging technologies to improve product research, documentation, prototyping, workflow analysis, and delivery efficiency. - Build prototypes, workflows, and concept validations using modern AI-enabled product and design tools. Success in This Role Looks Like - Driving measurable product outcomes aligned with customer and business goals. - Demonstrating ability to take initiative while collaborating effectively across teams. - Building strong cross-functional partnerships and stakeholder trust. - Demonstrating strong customer empathy and product intuition. - Making informed, data-driven product decisions. - Contributing to scalable, user-centered digital experiences. - Effectively balancing strategic thinking with execution excellence. Qualifications - Bachelor’s degree or equivalent professional experience in Business, Technology, Marketing, Engineering, Computer Science, or a related field. - 3–5 years of experience in SaaS Product Management or related software product roles. - Experience working with Agile/Scrum software development teams. - Strong understanding of product discovery, roadmap management, prioritization, and software delivery processes. - Experience writing user stories, acceptance criteria, workflows, and product requirements. - Strong analytical, communication, and stakeholder management skills. - Ability to make informed decisions using customer feedback, product analytics, and business priorities. - Experience collaborating cross-functionally in fast-paced environments. - Proficiency with modern product management and collaboration tools such as Jira, Confluence, Productboard, Aha!, Miro, or similar platforms. - Strong organizational skills and attention to detail. Preferred Qualifications - Experience in automotive retail technology, dealership software, digital retailing, CRM platforms, or automotive marketing solutions. - Familiarity with SEO, SEM, website analytics, lead generation, conversion optimization, or digital marketing ecosystems. - Experience using analytics platforms such as GA4 and Pendo. - Experience leveraging AI-assisted tools such as ChatGPT, Claude, Lovable, v0, Figma AI, or similar technologies. - Experience building prototypes, wireframes, or workflows using Figma, Balsamiq, Miro, or AI-enabled prototyping tools. - Formal product management training or certifications such as Pragmatic, Product School, CSPO, or similar programs. - Experience working in high-growth or fast-paced SaaS environments. Core Competencies - Customer Empathy - Product Strategy & Prioritization - Analytical Thinking - Product Discovery - Cross-Functional Leadership - Communication & Influence - UX & Journey Thinking - Problem Solving - Adaptability - Technical Curiosity - Data-Informed Decision Making - Execution & Accountability Benefits - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account

Title: Territory Sales Director (Lead Science) Location: Myrtle Point United States Sales Remote (United States) Job Description: About Lead Science / DealerOn We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it's all due to the talented and diverse team we've been lucky enough to assemble. Job Description: Lead Science is a division of DealerOn, an industry leading digital business enabler to the automotive, powersports, home services, and legal industries. Our platform and products provide our clients with the ability to effectively market, engage, and transact with consumers. Our proven track record and successful growth are a result of our hyper-focus on driving in-market traffic and converting prospects to customers for our clients. The Territory Sales Director (TSD) is an individual contributor role. The TSD will manage sales and business development activities within an assigned territory and is responsible for growing product penetration, client retention and revenue in the legal vertical, and potential future industries such as home services. This role will develop their territory through 6+ hours per day of prospecting and market research, client needs analysis, product demonstration, solution selling, and negotiating agreements. This position requires high energy and highly motivated individuals who have demonstrated success selling SaaS (websites) and digital marketing solutions. This position is for those interested in a sales role that requires the daily grind of cultivating new business and includes a very generous and competitive compensation package. Essential Functions: - Proactively prospect, develop and grow assigned markets and territory - Lead business development and execute go-to-market strategy with prospective clients to increase Lead Science sales revenue and market penetration - Facilitate the client purchase decision to achieve sales objectives and create new customer relationships - Ensure customer satisfaction by responding quickly and accurately to client concerns and needs and supporting prompt resolution - Collaborate internally with various operational teammates to maximize ensure successful program launch, client retention and growth - Provide market perspective and feedback to the product and operational teams on new product ideas and/or suggested modifications to existing products - Create daily prospecting and development activity, and maintain a deal pipeline of active, late-stage deals in the Lead Science CRM (Salesforce) Required Skills and Experience: - 3+ years of experience selling digital marketing or SaaS (website) solutions - Experience selling marketing and advertising services - Business consulting, analysis, and reporting experience - Basic understanding of SEO, SEM, digital media principles, tactics, and practices - Ability to work independently from a remote/home office - Ability to deliver powerful presentations tailored to a prospective client's needs - Excellent attention to detail, especially with communication (written and verbal), follow-through, and meeting deadlines The base salary for this position is $68,500. On target earnings of ~$115,000+. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team. #LI-Remote

Role Description The Senior Web Designer will be responsible for supporting Implementation and Client Support teams through completing complex design-related client requests, new template designs for DealerOn and OEM projects, assisting with product design, and supporting the Front End Development team as needed. This is a remote, senior-level position. - Complete complex design requests. - Utilize HTML5, CSS3, and JavaScript/jQuery within our bespoke content management system to code responsive webpage layouts and new templates for clients and OEM programs that are both functional and aesthetically pleasing. - Assist Project Leads in training/mentoring junior and mid-level employees. - Determine the design and structure of web pages, employing best practices for web design to create fast, engaging, and high-converting sites. - Facilitate the unique business goals of individual clients, as well as the larger goals of their associated marketing groups. - Advise clients on how to optimize pages for performance, user experience, and accessibility. - Become a subject-matter expert on the topics of performance, user experience, and accessibility. - Translate mockups, references, and copy into web content. - Develop expertise working within branding guidelines of major automotive manufacturers and marketing agencies across North America. - Showcase strong written and verbal communication skills while working alongside other web designers and internal teams. - Stay informed and ahead of industry trends, incorporating modern techniques in projects and designs. - Balance work and due dates to ensure on-time completion of tasks. - Ensure that quality of work meets the company’s high standards. - Adapt to process changes while maintaining a positive attitude. - Demonstrate a solid understanding of UX design principles. - Assist with new product designs for the DealerOn Content Management System. - Support Front End Development team as needed. Qualifications - Bachelor’s Degree or equivalent in Digital Media, Graphic Design, Communications, Computer Science, or related field. - 6+ years of work experience in web design, including responsive web design. - Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines. - Advanced proficiency with coding HTML and CSS by hand, employing responsive design principles. - Intermediate to advanced proficiency with JavaScript and/or jQuery. - Expert level understanding of design concepts and principles, including color theory, typography, layout, balance, hierarchy. - Knowledge of the latest trends in design and front-end website development (Bootstrap, HTML5, CSS3, responsive design, SASS etc.). - Experience working with Content Management Systems. - Ability to solve problems creatively and effectively. - Experience using Adobe Photoshop, Illustrator, and Dreamweaver. - Portfolio of work showcasing strong design fundamentals. Preferred Skills/Experience - Familiarity with Bootstrap framework (Bootstrap 3+). - Understanding of Front-End Development process. - Advanced level expertise using Adobe Photoshop and Illustrator. - Knowledge of web accessibility guidelines. - Experience in the automotive industry. Benefits - Medical, dental and vision insurance. - Company matched 401K plan. - Flexible PTO + Sick Leave. - 6 weeks paid Parental Leave. - 8 Paid National Holidays. - Company-paid basic Life Insurance. - Voluntary supplemental Life Insurance. - Voluntary long-term/short-term disability insurance. - Voluntary Pet Insurance. - Optional Healthcare/Dependent Care FSA Account.

Job Description: The Sr. SEO Consultant will be responsible for leading the strategy and communications on SEO accounts. The Sr. SEO Consultant manages and collaborates on all work performed by SEO Specialists for their book of business. This role has significant, proven experience in both SEO and client relationship management. This position will offer exposure to unique projects and challenges to help the SEO department’s innovation and development of new ideas and processes. Essential Functions: - Take on special projects with SEO leadership around areas such as process improvement, SEO product pilots, strategic research, and more. - Mentor and assist with occasionally training non-Senior SEO Consultants on company process, SEO best practices, and day-to-day questions. This is not an escalatory role. - Push forward innovation in our SEO services by sharing new ideas, keeping up with industry changes, and testing and documenting strategy experiments. - Lead client communications and strategy for their book of business. - Quality control for all initial and recurring tasks completed for campaigns e.g. optimizations, link building, review responses, blog posts, social media posts, reports, and client deliverables. - Work with SEO Specialists to accomplish all the associated account work e.g. all communication, optimizations, link building, review responses, blog posts, social media posts, reports, and client deliverables. - Run strategy and reporting calls for SEO clients, offering impactful suggestions on campaigns Required Skills/Experience: - Minimum of 3 years SEO experience. - Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines - Basic HTML and CSS knowledge - Proficient in Microsoft Office Suite (focus on Excel, Word) - Experience with SEO/Site auditing tools (Screaming Frog) - Excellent content writing and content editing ability - Proficient in Google Analytics and data analysis Preferred Skills/Experience: - Bachelor’s Degree or equivalent industry-specific experience preferred. - Experience in Local SEO - Ability to confidently communicate with car dealers. - PR and outreach experience - Experience leading and working with international teams - Experience with Adobe Cloud (Photoshop) #LI-Remote This position is open to US residents only. The targeted salary range for this position is $50,900 - $72,850. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team.

About the role Job Description: The Data Support Specialist I (DS I) is a mid-level technical support role responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with the Development and Customer Support teams by assisting with complex inventory configurations for clients. This position facilitates technical data and product expertise for issues beyond the scope of the Customer Support (CS) and Enterprise (ENT) teams. As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce, handle inbound client calls, and support our internal teams on all aspects of inventory data via escalation channels. In addition to daily responsibilities, you will be tasked with more complex projects to complete and will be held to a high level of accuracy and attention to detail. This is a remote mid-level level position, based out of the Headquarters office (Rockville, MD). Essential Functions: · Employ a diverse array of tools and methodologies to deliver superior technical support to our clients and Tier 1 teams, while upholding adherence to industry-leading protocols, compliance requirements, and program mandates. · Execute and manage assigned casework with meticulous attention to detail, ensuring data integrity, alignment with quality benchmarks, and consistency for established procedures. · Demonstrate proficient familiarity with data analysis, our core systems, processes, applications, and the intricacies of DQL (DealerOn Query Language). · Configure and troubleshoot inventory data syndication via FTP and API protocols (e.g., Homenet, vAuto) proficiently. · Implement intricate Lot Source configurations and data-flow logic to accommodate complex requirements. · Investigate and rectify data anomalies such as pricing discrepancies and missing vehicle/photo records via data analysis and DQL debugging. · Generate and manage data exports and imports between our platform and various third-party and OEM program sources. · Provide technical troubleshooting guidance and effectively communicate complex subject matter support to internal and external stakeholders. · Monitor departmental Slack channels to offer timely assistance to colleagues and external teams including escalated support requests. · Deliver comprehensive phone support to clients, interdepartmental teams, and third-party entities. · Swiftly troubleshoot and resolve customer data inquiries with precision and efficiency. · Act as a mentor to newly onboarded personnel, offering guidance and support in acclimating to their roles. · Contribute to the maintenance and optimization of internal systems through structured overhaul initiatives. · Actively author technical Knowledgebase articles and other technical documentation for consumption by the support team and customer community. Required Skills/Experience: · Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification. · Ability to consistently demonstrate strong customer service phone proficiencies that encapsulate sound technical knowledge, professionalism, empathy, and communication skills. · Experience in a technical contact center environment that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner. · 2+ years of technical support delivery experience. · Ability to think critically and contribute to the ongoing improvement of DealerOn’s products and processes. · Ability to quickly respond to changing department priorities and manage unexpected demands in a timely manner. · Ability to work effectively as part of a team as well as the determination to take on independent initiatives. · Previous knowledge and experience working with a database (SQL) · Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud. · Experience with at least one content management system (CMS) such as WordPress, Drupal, Joomla. · Working knowledge with the Agile methodology and ticket management systems such as JIRA. · Ability to prioritize tasks that change frequently and manage unexpected demands. · Exhibit robust data management proficiencies. · Swiftly and precisely address customer requests, resolving them accurately. · Demonstrate adept business-to-business communication abilities. · Uphold adherence to company standards to ensure the quality of work. · Maintain a professional and amicable demeanor in all interactions. Preferred Skills/Experience: · Minimum of 2 or more years of relevant experience. · Proficient in thriving within fast-paced environments. · Working knowledge of HTML/CSS · Exceptional Interpersonal skills · Advanced abstract problem-solving capabilities, demonstrating a willingness to explore diverse perspectives and solutions. · Strong working knowledge of the Internet operations, computer systems and Microsoft Office products (Word, Excel and Outlook) Competencies · Advanced Communication Skills: Proficient in articulating complex concepts effectively across various mediums and audiences. · Meticulous Attention to Detail: Demonstrates an unparalleled ability to spot nuances and errors while maintaining focus on the bigger picture. · Exemplary Customer Service: Delivers superior service, consistently exceeding expectations and fostering strong client relationships. · Proactive Initiative: Driven by a proactive approach to problem-solving, consistently seeking opportunities for improvement and innovation. · Unwavering Dependability: Reliably delivers high-quality results under any circumstances, consistently meeting or surpassing deadlines and expectations. Technological Proficiency: Demonstrates mastery in leveraging cutting-edge technologies to streamline processes and enhance productivity. DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A successful candidate must pass a background check as a condition of joining the team.

Job Description: The OEM Program Coordinator supports planning, validating, and trafficking requests from our OEM partners to ensure smooth transition to proper team members for execution and delivery. This role acts as a liaison between internal departments (design, customer support, business development) and OEM customers to ensure projects are completed on time, within scope, and aligned with customer requirements. The coordinator ensures smooth communication, accurate documentation, and adherence to timelines throughout the program lifecycle. This is a Remote position reporting to the Manager of Compliance and OEM. Essential Functions: - Coordinate OEM program requests from initial customer inquiry to production by adding technical requirements and due dates that ensure completion - Serve as the primary point of contact for internal team members regarding program status and updates - Track project timelines, milestones, deliverables, and key performance indicators (KPIs) - Collaborate with design, customer support, business development, program specialist teams to ensure program requirements are met Required Skills/Experience: - Bachelor’s degree - Minimum of 2-5 years of relevant professional experience in program coordination, project management, manufacturing, or OEM environments - Perform effectively in environments with frequent workload changes and competing demands - Strong organizational and project coordination skills - Excellent written and verbal communication skills Preferred Skills and Experience: - Bachelor’s degree in marketing, project management or related field - Experience in automotive or related OEM industry - Basic knowledge of HTML/CSS - Knowledge of Salesforce and managing website content using CMS platform #LI-Remote This position is open to US residents only. The targeted salary range for this position is $37,500 - $51,900. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team.

Job Description The UX Designer will be responsible for prototyping and building visually compelling user interfaces for the various digital services we offer. The UX Designer will also be expected to assist in developing the overall functionality of our products. To ensure a great user experience the UX Designer must iterate design and solutions in accordance with user-testing. This is a mid-level, remote position. Essential Functions: - Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences - Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing for digital products - Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces - Identify design problems and devise solutions - Make strategic design and user-experience decisions related to product functions and features - Use UX Development best practices to design solutions - Take a user-centered design approach to rapidly test and iterate designs - Work with stakeholders in order to understand detailed requirements and design complete user experiences that meet client needs and vision - Collaborate closely with other team members and stakeholders - Communicate design processes, ideas and solutions to teams and clients - Champion new ideas and offer innovative solutions through exceptional product design Required Skills/Experience: - Bachelor’s Degree - Portfolio of work showcasing web application designs from concept to production - A minimum of three years work experience in Web Design or Front End Development - Knowledge of mobile-first and responsive design - Strong written and verbal communications - Understanding of the importance of user-centered design and design thinking Preferred Skills/Experience: - Bachelor’s Degree in Interaction Design, Digital Media, Graphic Design, or equivalent - Expertise in industry standard UX software, Adobe XD experience and Photoshop - Intermediate HTML5, CSS3, and JavaScript skills - Ability to work in a fast-paced environment - Ability to collaborate and communicate closely with teams and stakeholders - Open to receiving constructive criticism and feedback - Passion for all things UX - Exceptional design skills - Strong knowledge of design theory - Great communication and presentation skills #LI-Remote This position is open to US residents only. The targeted salary range for this position is $69,800 - $102,600. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team.

JOB DESCRIPTION: The SEO Consultant will be responsible for leading the strategy and communications on SEO accounts. The SEO Consultant manages and collaborates on all work performed by SEO Specialists for their book of clients. The SEO Consultant is also responsible for ensuring the completion and quality of all SEO Specialist work. Essential Functions: - Lead client communications and strategy for assigned SEO accounts. - Quality control for all initial and recurring tasks completed for campaigns e.g. optimizations, link building, review responses, blog posts, social media posts, reports, and client deliverables. - Work with SEO Specialists to accomplish all the associated account work e.g. all communication, optimizations, link building, review responses, blog posts, social media posts, reports, and client deliverables. - Run strategy and reporting calls for SEO clients, offering impactful suggestions on campaigns Required Skills/Experience: - Minimum of 1 year SEO experience. - Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines - Basic HTML and CSS knowledge - Proficient in Microsoft Office Suite (focus on Excel, Word) - Experience with SEO/Site auditing tools (Screaming Frog) - Excellent content writing and content editing ability - Proficient in Google Analytics and data analysis Preferred Skills/Experience: - Bachelor’s Degree or equivalent industry-specific experience preferred. - Experience in Local SEO - Ability to confidently communicate with car dealers. - PR and outreach experience - Experience leading and working with international teams The targeted salary range for this position is $41,200 - $57,950. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. This position is open to US residents only. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team. #LI-Remote

Job Description: The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM’s overall responsibility is to build, maintain and grow our customer relationships by being their website performance specialist. The CSM II will use their OEM, product, and industry knowledge to address proactive and reactive customer requests and issues. The CSM II is expected to be a hard-working team member with goals to improve overall customer retention, and support experience we provide our customers. This is a remote, mid-level position. Essential Functions: - Manage customer accounts across multiple OEMs - Provide monthly product review (MPR) reporting and optimization recommendations to improve all aspects of the customers’ websites, utilizing the Specific OEM (i.e., FORD/Lincoln) MPR Deck to ensure all Service level agreements (SLA) are met - Work with customers to analyze and review their digital performance in detail - Complete website edits, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met - Ensure strategy and customer’s KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams - Understand the customers’ business goals to anticipate future needs - Prioritize, triage, and communicate resolution on escalated customer issues and requests - Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders - Assist business leads in driving customer retention and identifying business growth opportunities - Work alongside support roles to assist with case management and ensure that response and resolution service agreement levels are met - Complete various tasks assigned by leadership such as OEM project asks - Assist in updating and creating knowledge base articles for the team on a consistent basis Required Skills/Experience: - Bachelor’s degree or equivalent experience - Google Analytics Certified - 2+ years of account management and/or dealership experience - Dependable, follows instructions and takes initiative to solve problems - Strong ability to work with cross-functional teams in a complex, always changing environment - Ability to react quickly and multi-task to meet changing department priorities - Ability to de-escalate customer concerns and provide the best resolution for both the customer and DealerOn - Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud - Ability to think critically and contribute to improving team processes - Capable of working effectively as part of a team, but also taking independent initiative - Ability to work various shifts including evenings and weekends Preferred Skills/Experience: - Demonstrated experience driving increased customer satisfaction and loyalty, measured through customer retention and client satisfaction scores. - Experience coordinating online marketing strategy with other key business partners internally and externally - Knowledge of SEO, SEM, JIRA, CRM (Customer Relationship Management), and Salesforce - 2+ years of automotive experience #LI-Remote The targeted salary for this position is $62,500. The posted salary for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. This position is open to US residents only. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team. #LI-Remote

Job Description: Lead Science is a division of DealerOn, an industry leading digital business enabler to the automotive, powersports, home services, and legal industries. Our platform and products provide our clients with the ability to effectively market, engage, and transact with consumers. Our proven track record and successful growth are a result of our hyper-focus on driving in-market traffic and converting prospects to customers for our clients. The Territory Sales Director (TSD) is an individual contributor role. The TSD will manage sales and business development activities within an assigned territory and is responsible for growing product penetration, client retention and revenue in the legal vertical, and potential future industries such as home services. This role will develop their territory through 6+ hours per day of prospecting and market research, client needs analysis, product demonstration, solution selling, and negotiating agreements. This position requires high energy and highly motivated individuals who have demonstrated success selling SaaS (websites) and digital marketing solutions. This position is for those interested in a sales role that requires the daily grind of cultivating new business and includes a very generous and competitive compensation package. Essential Functions: - Proactively prospect, develop and grow assigned markets and territory - Lead business development and execute go-to-market strategy with prospective clients to increase Lead Science sales revenue and market penetration - Facilitate the client purchase decision to achieve sales objectives and create new customer relationships - Ensure customer satisfaction by responding quickly and accurately to client concerns and needs and supporting prompt resolution - Collaborate internally with various operational teammates to maximize ensure successful program launch, client retention and growth - Provide market perspective and feedback to the product and operational teams on new product ideas and/or suggested modifications to existing products - Create daily prospecting and development activity, and maintain a deal pipeline of active, late-stage deals in the Lead Science CRM (Salesforce) Required Skills and Experience: - 3+ years of experience selling digital marketing or SaaS (website) solutions - Experience selling marketing and advertising services - Business consulting, analysis, and reporting experience - Basic understanding of SEO, SEM, digital media principles, tactics, and practices - Ability to work independently from a remote/home office - Ability to deliver powerful presentations tailored to a prospective client’s needs - Excellent attention to detail, especially with communication (written and verbal), follow-through, and meeting deadlines The base salary for this position is $68,500. On target earnings of ~$115,000+. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. This position is open to US residents only. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team. #LI-Remote