DealerOn

Role Description The Territory Sales Director (TSD) is an individual contributor role. The TSD is a strong hunter and will manage sales and business development activities within their assigned territory. This position requires high energy and highly motivated individuals who have demonstrated success in solution sales and consultative selling of software and marketing services, in a B2B environment. This is a fully remote position reporting to the Regional Sales Director. - Represent DealerOn’s industry leading product/service suite to automotive and powersports dealers across the U.S. - Proactively hunt (cold call), introduce our solutions, identify & align with prospects needs, demonstrate our features, present, and close deals. - Facilitate the dealer purchase decision to achieve sales objectives and create new customer relationships. - Follow daily prospecting and activity requirements, maintain a 3:1 deal pipeline of active, late-stage deals. - Input activity information into DealerOn CRM (Salesforce) daily. - Deliver quality sales that are easily implemented and supported to meet revenue goals. Qualifications - Bachelor’s degree or equivalent experience. - 3+ years of B2B sales experience in a hunter/cold calling based role for digital marketing platforms, services, and/or SaaS. - Ability to engage dealer customers and understand their needs and drivers for purchase. - Ability to deliver powerful presentations tailored to the dealers’ value drivers. - Excellent attention to detail, especially with communication (verbal and written), follow-through, and meeting deadlines. - Proficient in Salesforce, Zoom meetings & phone, Excel, Microsoft Word, PowerPoint, DocuSign, and Outlook. - Understanding of website, Dig Ad/SEM, SEO, and digital marketing tools and tactics. - A proven track record of consultative, persuasive selling, negotiating, & closing new business. Requirements - Understanding of dealership operations and tools (CRM, desking, DMS, Inventory Management, service & parts management, etc.). - Understanding of dealer marketing tools and providers (chat, DR, lead gen, etc.). - 5+ years of automotive B2B sales experience. - 3+ years of digital marketing advertising and software sales experience. - Track record of success in selling and servicing customers. - Ability to prioritize tasks that change frequently and manage unexpected demands. Benefits - Medical, dental and vision insurance. - Company matched 401K plan. - Flexible PTO + Sick Leave. - 6 weeks paid Parental Leave. - 8 Paid National Holidays. - Company-paid basic Life Insurance. - Voluntary supplemental Life Insurance. - Voluntary long-term/short-term disability insurance. - Voluntary Pet Insurance. - Optional Healthcare/Dependent Care FSA Account.

Role Description The Senior Manager of SEO will serve as a strategic right hand to the Director of SEO. This role will own department-level initiatives, lead cross-functional projects, and acts as a key decision-maker in evolving our SEO approach across our portfolio of clients. The Senior Manager of SEO has deep SEO knowledge, proven leadership experience, and the strategic acumen to drive meaningful performance gains across the organization. The Senior Manager of SEO will be responsible for assisting in overseeing all account work, personnel, and client communication related to the SEO team. - Partner with the Director of SEO on department-level planning, OKRs, and roadmap execution. - Lead high-impact initiatives such as automation, AI integration, workstream development, efficiency improvements, and new service rollouts. - Identify and lead process adjustments and needs for the SEO Department. - Analyze organic traffic and SEO trends and develop forward-thinking SEO strategies across content, technical, and deliverables in SEO. - Serve as a mentor and escalation point for SEO department Managers, Consultants, and Specialists. - Address and resolve client challenges, including de-escalating issues. - Lead playbook and upskill development for the SEO department. - Help evaluate team and department performance to make recommendations on improvements and opportunities for growth. - Represent the company as a subject matter expert at industry conferences and OEM meetings, contributing thought leadership and strategic insights. - Act as a liaison between cross-functional teams, including Development, Product, Design, Digital Advertising, and more. - Oversee a team of SEO Consultants and accounts. - Manage Interviews and New Hire Onboarding. Qualifications - Bachelor’s Degree or equivalent industry-specific experience. - Minimum of 6 years SEO experience. - 10 years management experience. - Excellent attention to detail, especially with communication (written and verbal). - Experience with SEO/Site auditing tools (Screaming Frog). - Excellent content writing and editing ability. - Proficient in Microsoft Tool Suite (Excel and Word). - Proficient in Google Analytics and data analysis. - Advanced experience in Local SEO. Preferred Skills/Experience - Advanced HTML and CSS knowledge. - Experience in the automotive field. - PR and outreach experience. - Experience managing processes for a large team of SEO Consultants. Benefits - Medical, dental and vision insurance. - Company matched 401K plan. - Flexible PTO + Sick Leave. - 6 weeks paid Parental Leave. - 8 Paid National Holidays. - Company-paid basic Life Insurance. - Voluntary supplemental Life Insurance. - Voluntary long-term/short-term disability insurance. - Voluntary Pet Insurance. - Optional Healthcare/Dependent Care FSA Account.

Title: Digital Advertising Consultant Location: Remote (United States) Department: DigAd Job Description: Job Description: The Digital Advertising Consultant will manage and optimize multi-channel advertising campaigns for our automotive dealer clients. This role is responsible for the execution, analysis, and performance of campaigns across Search, Display, Social, and Video platforms. The consultant will serve as a trusted advisor, conducting consultative reviews, providing actionable insights, and recommending strategies that align with client goals. This position requires strong communication and analytical skills to balance day-to-day account management with long-term strategic planning. The role offers the opportunity to collaborate with cross-functional teams and directly impact client success. This full-time position reports to the Digital Advertising Manager and can be remote. Essential Functions: - Manage accounts through the life-cycle starting with on-boarding to regular day to day account management - Respond to customer requests and communications in a timely manner, based on SLAs set by the company - Maintain a customer retention rate that is deemed acceptable by the company - Act as a true consultant by understanding the client’s core goals - Plan advertising strategy on a monthly and quarterly basis with clients - Execute and present results of key initiatives - Identify opportunities to enhance a client's advertising portfolio - Ensure that accounts meet client defined budget and metric goals - Optimize accounts on a regular basis based on best practices outlined by the company - Deploy A/B testing and CRO tactics to improve account performance Required Skills/Experience: - Bachelor’s Degree or equivalent experience - Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines - Knowledge of Google Analytics or other bid optimization tools - Proficiency in Excel, Microsoft Word and Outlook - 2+ years’ experience managing digital campaigns - 1+ years account management or customer service experience Preferred Skills/Experience: - Google Analytics Certification - Google AdWords and Bing Ads Certifications - Experience as a PPC analyst - Experience with ads management software such as Fluency, Kenshoo, Marin, Doubleclick, Searchforce or Acquisio - Project management experience - Automotive marketing / automotive internet sales experience - Prior experience with digital marketing agencies This position is open to US residents only. The targeted salary range for this position is $41,200 - $57,950. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team.

Role Description The Director of SEO will be responsible for leading the SEO department, including overseeing the daily operations of the team, and setting the direction for future SEO growth and product efforts. The Director of SEO will lead the SEO management team and be responsible for offering SEO expertise to the team, establishing and maintaining high levels of customer satisfaction. This individual sets the departmental strategy, guides ongoing tactics and performs technical SEO audits on potential client websites. The Director attends major conferences as the subject matter expert and performs SEO demos. - Establish, monitor and maintain KPIs, metrics and quality controls for all initial and recurring tasks completed by SEO Managers - Hire, terminate, and oversee employees within the department - Adhere to Departmental budgeting requirements - Address challenging situations with clients and deescalate client related fires - Responsible for ongoing strategy for growth and retention of all clients - Lead monthly audits on all work being performed on the SEO team - Run client demos partnering with the Sales team - Perform SEO audits on potential client sites - Manage communications across DealerOn departments - Keep key stakeholders abreast of progress and KPIs - Oversee, develop, and perform ongoing training for the SEO team Qualifications - Bachelor’s Degree or equivalent industry-specific experience - 8 years local SEO experience - 4 years of experience managing SEO and Digital marketing teams - Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines - Working HTML and CSS knowledge - Proficient in Adobe and Microsoft Suites (Word/Excel/Photoshop) - Experience with SEO/Site auditing tools (Screaming Frog) - Excellent content writing and content editing ability - Proficient in Google Analytics and data analysis Preferred Skills/Experience - 15 years’ experience in field or career - Advanced experience in Local SEO - Ability to confidently communicate with automotive dealers - Experience managing processes for a large team of SEO and digital marketing Consultants Benefits - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account

Role Description The Senior Digital Advertising Consultant manages advertising campaigns for automotive dealer clients and serves as a trusted advisor on digital strategy. This role is responsible for the strategic execution of campaigns across Search Engine Marketing, Display, Social, and Video Advertising channels. The Senior Consultant provides consultative reviews of client performance, delivers actionable insights, and collaborates with internal teams to ensure accounts achieve retention, budget, and performance goals. In addition to campaign management, the Senior Consultant plays a key role in mentoring and developing Specialists and Consultants within the team. This includes providing guidance on best practices, supporting skill development, and fostering a collaborative environment that promotes continuous learning and growth. This is a full-time remote position. - Manage accounts through the life-cycle starting with on-boarding to regular day to day account management - Respond promptly to client and internal requests within service-level agreements - Maintain a client retention rate that meets or exceeds company expectations - Act as a consultant by understanding each client’s core goals and aligning advertising strategies accordingly - Plan advertising strategy on a monthly and quarterly basis with clients - Execute, track, and present the results of key digital initiatives - Identify opportunities to expand and enhance client advertising portfolios - Ensure all accounts stay within defined budgets and meet client performance goals - Regularly optimize campaigns based on company best practices and industry standards - Deploy A/B testing and conversion rate optimization tactics to drive account improvement - Partner with supervisors and managers to meet overall department performance targets - Collaborate directly with specialists and fellow account team members on client strategies, deliverables and account performance - Recognize and proactively take opportunities to share knowledge and serve as a digital advertising SME for our team and other teams at DealerOn. Qualifications - Bachelor’s Degree or equivalent experience - Strong attention to detail with excellent communication skills, both written and verbal - Proficiency with Google Ads, Microsoft Ads, Facebook Ads, and Google Analytics - Skilled in Excel, Microsoft Word, and Outlook - 4+ Years Experience managing digital campaigns - 2+ Years Customer Service Experience - Proven ability to manage and optimize accounts with large budgets - Prior experience with digital marketing agencies - Prior experience with ads management software such as Kenshoo, Marin, Doubleclick, Fluency - Experience managing complex client relationships with confidence Preferred Skills/Experience - Google Analytics Certification - Google Ads and Microsoft Ads Certifications - Experience as a PPC analyst - Project management experience - Automotive marketing / automotive internet sales experience Benefits - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account

Role Description DealerOn is seeking an experienced Director of Product Management to lead our content management ecosystem, including page building, content editing workflows, OEM integrations, internal performance tooling, Listings Manager, and Design Studio. This role combines strategic product leadership with hands-on product execution, driving the roadmap and evolution of core platform capabilities that power dealer websites and digital merchandising experiences at scale. You will partner closely with engineering leadership, design, operations, customer-facing teams, and executive stakeholders to shape the future of DealerOn’s CMS platform and dealer tooling. This role requires strong technical fluency, operational rigor, customer empathy, and the ability to balance long-term platform modernization with near-term customer needs. This role is well suited for an individual with experience leading complex product initiatives, influencing cross-functional stakeholders, and managing product team members in a fast-paced environment. Qualifications - Bachelor’s degree or equivalent professional experience in Business, Technology, Marketing, Engineering, Computer Science, or a related field. - 10+ years of product management experience, including significant experience leading platform or SaaS products. - 5+ years of experience in senior product leadership roles with ownership of major product areas or platforms. - Strong experience with CMS platforms, workflow systems, website publishing tools, or enterprise SaaS products. - Proven track record of defining product strategy while maintaining strong execution involvement. - Excellent technical fluency and ability to contribute meaningfully in architecture and platform discussions. - Experience partnering closely with engineering teams on APIs, integrations, platform scalability, and system design. - Strong written and verbal communication skills across customers, executives, and technical stakeholders. - Demonstrated ability to influence cross-functional teams and drive organizational alignment. - Customer-centric mindset with strong product judgment and bias toward execution. - Proficiency with modern product management and collaboration tools such as Jira, Confluence, Productboard, Aha!, Miro, Figma, or similar platforms. - Ability to manage ambiguity, balance competing priorities, and lead initiatives independently in fast-paced environments. Requirements - Lead product strategy and roadmap development for DealerOn’s content management system (CMS). - Drive the evolution of page building and content editing workflows for dealership and internal users. - Oversee enhancements supporting Listings Manager and Design Studio products. - Partner with OEM Business Development team to ensure scalable, compliant, and timely execution of requests. - Improve dealer usability, operational efficiency, platform reliability, and timely execution of requests. - Own end-to-end product strategy from discovery through launch, adoption, and optimization. - Define long-term platform vision aligned with company objectives and customer needs. - Identify and prioritize new product opportunities through customer feedback, market insights, and operational analysis. - Balance platform modernization initiatives with tactical delivery priorities and customer commitments. - Drive cross-functional alignment across engineering, design, operations, sales, customer success, and executive stakeholders. - Define and monitor product success metrics including adoption, engagement, retention, conversion, operational impact, and revenue contribution. - Serve as a hands-on product leader for critical platform initiatives and tactical execution teams. - Write detailed product requirements, user stories, and acceptance criteria. - Conduct customer interviews, workflow analysis, and usability testing to identify improvement opportunities. - Translate complex technical systems and platform capabilities into intuitive dealer-facing experiences. - Partner closely with engineering on architectural tradeoffs, technical feasibility, and implementation planning. - Leverage AI-assisted tools and emerging technologies to accelerate product discovery, documentation, prototyping, workflow analysis, and delivery efficiency. - Utilize AI-enabled prototyping and workflow tools to rapidly validate concepts, user experiences, and operational improvements. - Evaluate opportunities to incorporate AI and automation capabilities into DealerOn products and internal workflows where appropriate. - Build and mentor high-performing product management talent as organizational needs evolve. - Coach product managers on product discovery, execution discipline, stakeholder management, and customer-centric thinking. - Foster a culture of innovation, accountability, collaboration, and operational excellence. - Influence organizational product processes and best practices. - Lead cross-functional collaboration across Product, Engineering, UX, Marketing, Sales, Customer Success, Support, and Operations teams. - Collaborate with business stakeholders to align platform investments with strategic business goals. - Coordinate with external partners and OEM stakeholders on product initiatives. - Support product launches through validation, stakeholder communication, enablement activities, and post-release analysis. Benefits - Competitive base salary and bonus compensation - Comprehensive benefits package including health, dental, and vision insurance - Flexible work arrangements and professional development opportunities - Opportunity to shape strategic platform investments at a rapidly growing company - Collaborative culture with access to cutting-edge technology and resources - Direct impact on product strategy, platform innovation, and customer experience Company Description DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify.

Role Description We are seeking a strategic, customer-focused, and data-driven Product Manager to join our Product team. This role is responsible for contributing to product strategy, driving cross-functional execution, and delivering high-impact SaaS solutions that create value for dealerships, consumers, and internal stakeholders. The ideal candidate has experience working in Agile software environments, strong product discovery and analytical skills, and the ability to balance customer needs, technical feasibility, and business priorities. This role is well suited for a Product Manager with 3–5 years of experience who is passionate about building modern digital experiences and collaborating across Engineering, UX, Marketing, Support, and Operations teams. What You’ll Do: - Product Strategy & Roadmap Ownership: - Contribute to and manage product strategy, priorities, and roadmap initiatives aligned with customer needs and company objectives. - Evaluate market opportunities, customer pain points, competitive trends, and business goals to inform product decisions. - Partner with leadership and stakeholders to balance strategic priorities, technical feasibility, and customer value. - Define success metrics and key performance indicators (KPIs) for products and features. - Customer Discovery & Product Research: - Lead customer discovery efforts including interviews, workflow analysis, usability testing, and feedback synthesis. - Develop a deep understanding of dealership operations, digital retail workflows, and consumer shopping experiences. - Translate qualitative and quantitative insights into actionable product recommendations and roadmap opportunities. - Identify opportunities to improve user experience, conversion, retention, operational efficiency, and customer satisfaction. - Requirements & Product Delivery: - Create clear and detailed user stories, acceptance criteria, process flows, and functional requirements. - Collaborate closely with Engineering and UX teams throughout the development lifecycle to ensure successful delivery. - Facilitate backlog refinement, sprint planning, prioritization discussions, and release readiness activities. - Triage and prioritize product feedback, enhancement requests, and defects based on customer and business impact. - Partner with Support and Operations teams to identify recurring product issues and opportunities for improvement. - Support feature launches through validation, communication, and post-release analysis. - Analytics & Experimentation: - Monitor feature adoption, engagement, retention, and product performance metrics to identify optimization opportunities. - Partner with Product and Analytics teams to evaluate product performance using dashboards, reporting tools, and customer data. - Use dashboards, customer insights, and market data to inform roadmap and prioritization decisions. - Cross-Functional Leadership: - Collaborate with Product, Engineering, UX, Marketing, Sales, Customer Success, Support, and Operations teams to align priorities and deliver successful outcomes. - Communicate roadmap direction, release plans, and product updates clearly to internal and external stakeholders. - Support go-to-market readiness activities including product enablement, release documentation, and internal training. - Influence decision-making and drive alignment across stakeholders with competing priorities. - AI-Assisted Product Development: - Leverage AI-assisted tools and emerging technologies to improve product research, documentation, prototyping, workflow analysis, and delivery efficiency. - Build prototypes, workflows, and concept validations using modern AI-enabled product and design tools. Success in This Role Looks Like - Driving measurable product outcomes aligned with customer and business goals. - Demonstrating ability to take initiative while collaborating effectively across teams. - Building strong cross-functional partnerships and stakeholder trust. - Demonstrating strong customer empathy and product intuition. - Making informed, data-driven product decisions. - Contributing to scalable, user-centered digital experiences. - Effectively balancing strategic thinking with execution excellence. Qualifications - Bachelor’s degree or equivalent professional experience in Business, Technology, Marketing, Engineering, Computer Science, or a related field. - 3–5 years of experience in SaaS Product Management or related software product roles. - Experience working with Agile/Scrum software development teams. - Strong understanding of product discovery, roadmap management, prioritization, and software delivery processes. - Experience writing user stories, acceptance criteria, workflows, and product requirements. - Strong analytical, communication, and stakeholder management skills. - Ability to make informed decisions using customer feedback, product analytics, and business priorities. - Experience collaborating cross-functionally in fast-paced environments. - Proficiency with modern product management and collaboration tools such as Jira, Confluence, Productboard, Aha!, Miro, or similar platforms. - Strong organizational skills and attention to detail. Preferred Qualifications - Experience in automotive retail technology, dealership software, digital retailing, CRM platforms, or automotive marketing solutions. - Familiarity with SEO, SEM, website analytics, lead generation, conversion optimization, or digital marketing ecosystems. - Experience using analytics platforms such as GA4 and Pendo. - Experience leveraging AI-assisted tools such as ChatGPT, Claude, Lovable, v0, Figma AI, or similar technologies. - Experience building prototypes, wireframes, or workflows using Figma, Balsamiq, Miro, or AI-enabled prototyping tools. - Formal product management training or certifications such as Pragmatic, Product School, CSPO, or similar programs. - Experience working in high-growth or fast-paced SaaS environments. Core Competencies - Customer Empathy - Product Strategy & Prioritization - Analytical Thinking - Product Discovery - Cross-Functional Leadership - Communication & Influence - UX & Journey Thinking - Problem Solving - Adaptability - Technical Curiosity - Data-Informed Decision Making - Execution & Accountability Benefits - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account

Title: Territory Sales Director (Lead Science) Location: Myrtle Point United States Sales Remote (United States) Job Description: About Lead Science / DealerOn We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it's all due to the talented and diverse team we've been lucky enough to assemble. Job Description: Lead Science is a division of DealerOn, an industry leading digital business enabler to the automotive, powersports, home services, and legal industries. Our platform and products provide our clients with the ability to effectively market, engage, and transact with consumers. Our proven track record and successful growth are a result of our hyper-focus on driving in-market traffic and converting prospects to customers for our clients. The Territory Sales Director (TSD) is an individual contributor role. The TSD will manage sales and business development activities within an assigned territory and is responsible for growing product penetration, client retention and revenue in the legal vertical, and potential future industries such as home services. This role will develop their territory through 6+ hours per day of prospecting and market research, client needs analysis, product demonstration, solution selling, and negotiating agreements. This position requires high energy and highly motivated individuals who have demonstrated success selling SaaS (websites) and digital marketing solutions. This position is for those interested in a sales role that requires the daily grind of cultivating new business and includes a very generous and competitive compensation package. Essential Functions: - Proactively prospect, develop and grow assigned markets and territory - Lead business development and execute go-to-market strategy with prospective clients to increase Lead Science sales revenue and market penetration - Facilitate the client purchase decision to achieve sales objectives and create new customer relationships - Ensure customer satisfaction by responding quickly and accurately to client concerns and needs and supporting prompt resolution - Collaborate internally with various operational teammates to maximize ensure successful program launch, client retention and growth - Provide market perspective and feedback to the product and operational teams on new product ideas and/or suggested modifications to existing products - Create daily prospecting and development activity, and maintain a deal pipeline of active, late-stage deals in the Lead Science CRM (Salesforce) Required Skills and Experience: - 3+ years of experience selling digital marketing or SaaS (website) solutions - Experience selling marketing and advertising services - Business consulting, analysis, and reporting experience - Basic understanding of SEO, SEM, digital media principles, tactics, and practices - Ability to work independently from a remote/home office - Ability to deliver powerful presentations tailored to a prospective client's needs - Excellent attention to detail, especially with communication (written and verbal), follow-through, and meeting deadlines The base salary for this position is $68,500. On target earnings of ~$115,000+. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: - Medical, dental and vision insurance - Company matched 401K plan - Flexible PTO + Sick Leave - 6 weeks paid Parental Leave - 8 Paid National Holidays - Company-paid basic Life Insurance - Voluntary supplemental Life Insurance - Voluntary long-term/short-term disability insurance - Voluntary Pet Insurance - Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work). A successful candidate must pass a background check as a condition of joining the team. #LI-Remote

Role Description The Data Support Specialist I (DS I) is a mid-level technical support role responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with the Development and Customer Support teams by assisting with complex inventory configurations for clients. This position facilitates technical data and product expertise for issues beyond the scope of the Customer Support (CS) and Enterprise (ENT) teams. As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce, handle inbound client calls, and support our internal teams on all aspects of inventory data via escalation channels. In addition to daily responsibilities, you will be tasked with more complex projects to complete and will be held to a high level of accuracy and attention to detail. This is a remote mid-level position, based out of the Headquarters office (Rockville, MD). Essential Functions - Employ a diverse array of tools and methodologies to deliver superior technical support to our clients and Tier 1 teams, while upholding adherence to industry-leading protocols, compliance requirements, and program mandates. - Execute and manage assigned casework with meticulous attention to detail, ensuring data integrity, alignment with quality benchmarks, and consistency for established procedures. - Demonstrate proficient familiarity with data analysis, our core systems, processes, applications, and the intricacies of DQL (DealerOn Query Language). - Configure and troubleshoot inventory data syndication via FTP and API protocols (e.g., Homenet, vAuto) proficiently. - Implement intricate Lot Source configurations and data-flow logic to accommodate complex requirements. - Investigate and rectify data anomalies such as pricing discrepancies and missing vehicle/photo records via data analysis and DQL debugging. - Generate and manage data exports and imports between our platform and various third-party and OEM program sources. - Provide technical troubleshooting guidance and effectively communicate complex subject matter support to internal and external stakeholders. - Monitor departmental Slack channels to offer timely assistance to colleagues and external teams including escalated support requests. - Deliver comprehensive phone support to clients, interdepartmental teams, and third-party entities. - Swiftly troubleshoot and resolve customer data inquiries with precision and efficiency. - Act as a mentor to newly onboarded personnel, offering guidance and support in acclimating to their roles. - Contribute to the maintenance and optimization of internal systems through structured overhaul initiatives. - Actively author technical Knowledgebase articles and other technical documentation for consumption by the support team and customer community. Qualifications - Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification. - Ability to consistently demonstrate strong customer service phone proficiencies that encapsulate sound technical knowledge, professionalism, empathy, and communication skills. - Experience in a technical contact center environment that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner. - 2+ years of technical support delivery experience. - Ability to think critically and contribute to the ongoing improvement of DealerOn’s products and processes. - Ability to quickly respond to changing department priorities and manage unexpected demands in a timely manner. - Ability to work effectively as part of a team as well as the determination to take on independent initiatives. - Previous knowledge and experience working with a database (SQL). - Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud. - Experience with at least one content management system (CMS) such as WordPress, Drupal, Joomla. - Working knowledge with the Agile methodology and ticket management systems such as JIRA. - Ability to prioritize tasks that change frequently and manage unexpected demands. - Exhibit robust data management proficiencies. - Swiftly and precisely address customer requests, resolving them accurately. - Demonstrate adept business-to-business communication abilities. - Uphold adherence to company standards to ensure the quality of work. - Maintain a professional and amicable demeanor in all interactions. Preferred Skills/Experience - Minimum of 2 or more years of relevant experience. - Proficient in thriving within fast-paced environments. - Working knowledge of HTML/CSS. - Exceptional Interpersonal skills. - Advanced abstract problem-solving capabilities, demonstrating a willingness to explore diverse perspectives and solutions. - Strong working knowledge of the Internet operations, computer systems and Microsoft Office products (Word, Excel and Outlook). Competencies - Advanced Communication Skills: Proficient in articulating complex concepts effectively across various mediums and audiences. - Meticulous Attention to Detail: Demonstrates an unparalleled ability to spot nuances and errors while maintaining focus on the bigger picture. - Exemplary Customer Service: Delivers superior service, consistently exceeding expectations and fostering strong client relationships. - Proactive Initiative: Driven by a proactive approach to problem-solving, consistently seeking opportunities for improvement and innovation. - Unwavering Dependability: Reliably delivers high-quality results under any circumstances, consistently meeting or surpassing deadlines and expectations. - Technological Proficiency: Demonstrates mastery in leveraging cutting-edge technologies to streamline processes and enhance productivity. DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A successful candidate must pass a background check as a condition of joining the team.

Role Description The Senior Web Designer will be responsible for supporting Implementation and Client Support teams through completing complex design-related client requests, new template designs for DealerOn and OEM projects, assisting with product design, and supporting the Front End Development team as needed. This is a remote, senior-level position. - Complete complex design requests. - Utilize HTML5, CSS3, and JavaScript/jQuery within our bespoke content management system to code responsive webpage layouts and new templates for clients and OEM programs that are both functional and aesthetically pleasing. - Assist Project Leads in training/mentoring junior and mid-level employees. - Determine the design and structure of web pages, employing best practices for web design to create fast, engaging, and high-converting sites. - Facilitate the unique business goals of individual clients, as well as the larger goals of their associated marketing groups. - Advise clients on how to optimize pages for performance, user experience, and accessibility. - Become a subject-matter expert on the topics of performance, user experience, and accessibility. - Translate mockups, references, and copy into web content. - Develop expertise working within branding guidelines of major automotive manufacturers and marketing agencies across North America. - Showcase strong written and verbal communication skills while working alongside other web designers and internal teams. - Stay informed and ahead of industry trends, incorporating modern techniques in projects and designs. - Balance work and due dates to ensure on-time completion of tasks. - Ensure that quality of work meets the company’s high standards. - Adapt to process changes while maintaining a positive attitude. - Demonstrate a solid understanding of UX design principles. - Assist with new product designs for the DealerOn Content Management System. - Support Front End Development team as needed. Qualifications - Bachelor’s Degree or equivalent in Digital Media, Graphic Design, Communications, Computer Science, or related field. - 6+ years of work experience in web design, including responsive web design. - Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines. - Advanced proficiency with coding HTML and CSS by hand, employing responsive design principles. - Intermediate to advanced proficiency with JavaScript and/or jQuery. - Expert level understanding of design concepts and principles, including color theory, typography, layout, balance, hierarchy. - Knowledge of the latest trends in design and front-end website development (Bootstrap, HTML5, CSS3, responsive design, SASS etc.). - Experience working with Content Management Systems. - Ability to solve problems creatively and effectively. - Experience using Adobe Photoshop, Illustrator, and Dreamweaver. - Portfolio of work showcasing strong design fundamentals. Preferred Skills/Experience - Familiarity with Bootstrap framework (Bootstrap 3+). - Understanding of Front-End Development process. - Advanced level expertise using Adobe Photoshop and Illustrator. - Knowledge of web accessibility guidelines. - Experience in the automotive industry. Benefits - Medical, dental and vision insurance. - Company matched 401K plan. - Flexible PTO + Sick Leave. - 6 weeks paid Parental Leave. - 8 Paid National Holidays. - Company-paid basic Life Insurance. - Voluntary supplemental Life Insurance. - Voluntary long-term/short-term disability insurance. - Voluntary Pet Insurance. - Optional Healthcare/Dependent Care FSA Account.