Miratech

Role Description We are looking for an experienced Junior Technical Support Engineer to lead the response and coordination of major production incidents across enterprise environments. The ideal candidate will have strong experience in incident management, service restoration, stakeholder communication, and operational coordination within large-scale IT or contact center platforms. This role will serve as the central point of coordination during critical incidents, ensuring rapid service restoration, effective communication, and cross-functional collaboration while minimizing business impact. - Lead and coordinate major incident war rooms from initiation through service restoration. - Assess incident severity, business impact, affected services, and prioritize recovery efforts. - Drive a restoration-first approach by coordinating failover, rollback, rerouting, workaround, and recovery activities. - Coordinate cross-functional technical teams, vendors, and operational stakeholders during critical incidents. - Provide timely communication and executive-level updates on incident status, business impact, recovery progress, and estimated resolution timelines. - Monitor incident progress, track action items, dependencies, and ensure accountability across participating teams. - Maintain accurate incident documentation including timelines, decisions, recovery actions, MTTR, MTTD, and problem records. - Utilize AI tools to assist with incident documentation, RCA drafting, transcript summarization, and operational efficiency. - Participate in a 24x7 on-call and rotational support model for major incident management. Qualifications - 3+ years of experience in IT Operations, Production Support, Service Operations, Network Operations, Contact Center Operations, Incident Management, or related operational roles. - Experience serving as an Incident Manager, Incident Commander, Command Center, Site Reliability Operations, or similar position. - Strong experience managing enterprise production incidents and driving service restoration. - Experience using ServiceNow or similar enterprise incident management and ticketing platforms. - Familiarity with enterprise contact center platforms such as Amazon Connect, Genesys, NICE CXone, or similar technologies. - Excellent verbal, written, stakeholder management, and executive communication skills. - Strong analytical, troubleshooting, and decision-making abilities. - Willingness to work rotational shifts in a 24x7x365 command center environment. - Demonstrated experience using AI/GenAI tools such as Microsoft Copilot, Claude, or similar platforms for operational productivity. Requirements - Experience working within enterprise contact center or cloud operations environments. - Understanding of ITIL Incident Management and Problem Management processes. - Experience with Service Reliability Engineering (SRE) or enterprise operational command centers. - Knowledge of cloud platforms and enterprise production support best practices. Benefits - Culture of Relentless Performance: Join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: Enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: Make the most of the flexibility that comes with remote work. - Growth Mindset: Reap the benefits of professional development opportunities, certification programs, mentorship, internal mobility, and internship opportunities. - Global Impact: Collaborate on impactful projects for leading global clients. - Welcoming Multicultural Environment: Thrive in an inclusive workplace with open communication and regular team-building activities. - Social Sustainability Values: Join an organization committed to IT education, community empowerment, environmental sustainability, fair operating practices, and gender equality.

Role Description The Senior Project Manager plays a critical customer-facing leadership role, responsible for creating delivery clarity, stabilizing execution, and leading the planning, execution, and delivery of technical projects related to speech-enabled IVR and voice solutions. The role is accountable for end-to-end project delivery, ensuring commitments are met on time, within scope, and aligned with client expectations and organizational goals. This position combines strong program and project management discipline with hands-on leadership, excellent communication skills, and the ability to operate independently. The Senior Project Manager establishes structure, manages cross-functional dependencies, and serves as a trusted interface between the client and technical delivery teams. Responsibilities - Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication. - Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams. - Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms. - Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve. - Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes. - Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing. - Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup. - Drive continuous improvement initiatives based on client feedback and lessons learned. Qualifications - 7+ years of experience as a Technical Project Manager, or in a similar technical delivery leadership role. - 2+ years of hands-on experience in engineering or technical delivery roles. - Proven experience managing medium- to large-scale technical projects involving software development, systems integration, cloud platforms, or enterprise applications. - Strong understanding of technical architecture, APIs, systems integration, and software development lifecycle concepts. - Proven ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing delivery environments. - Comfortable working in fast-paced, startup-like environments with evolving responsibilities. - Excellent communication, stakeholder management, risk management, and conflict-resolution skills, with the ability to communicate effectively with both business and technical audiences. Nice to have - Experience in contact center, CX, IVR, or related technical domains. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

• Manage the full delivery cycle of technical projects • Handle fixed-scope and Time & Materials (T&M) projects • Create and maintain project plans • Identify project risks and coordinate with partners • Follow standard project management processes • Monitor project budgets with Finance teams • Prepare project updates and reports for stakeholders

• Manage the full delivery cycle of technical projects, mainly in CX and telecom environments. • Handle both fixed-scope and Time & Materials (T&M) projects, ensuring delivery on time and within budget. • Create and maintain project plans, including tasks, timelines, owners, and milestones. • Identify project risks and coordinate with vendors, carriers, and third parties to resolve issues. • Follow standard project management processes such as scheduling, reporting, change management, and risk tracking. • Work closely with Engineering, Operations, IT, Product, Finance teams, and external partners. • Monitor project budgets, forecasts, and costs together with Finance teams. • Prepare project updates, reports, and dashboards for management and stakeholders.

Role Description We are looking for a highly skilled Full Stack Engineer with experience in building scalable web applications using Java, Spring Boot, and Angular, along with familiarity in integrating AI‑assisted development practices and tools into engineering workflows. The ideal candidate will have strong backend and frontend engineering skills, hands‑on experience with AWS, experience with Playwright is a plus and a solid understanding of modern application architecture. You will work across the full development lifecycle contribute to high‑quality code, and help drive continuous improvement in performance, reliability, security, and automation while integrating AI‑assisted development practices to drive improvements in performance, reliability, security, and developer efficiency. Responsibilities - Design, develop, and maintain end‑to‑end web applications using Java, Spring Boot, and Angular, including building scalable RESTful APIs and microservices. - Participate in the full Software Development Lifecycle (SDLC) - design, development, testing, deployment, monitoring—and collaborate with engineers, product teams, and stakeholders to ensure clarity and alignment. - Diagnose and resolve technical issues through effective debugging and continuously identify opportunities to improve application performance, scalability, and reliability. - Ensure high‑quality, maintainable code through unit testing, adherence to coding standards, and CI/CD best practices. - Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI. - Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement. - Evaluate emerging trends to inform solution design and strategic innovation. - Conduct AI-driven code reviews to identify defects faster and improve code quality and development efficiency. - Comply with all company policies, procedures, and directives, including potential role, team, or shift adjustments based on business requirements. Qualifications - 2+ years of hands‑on experience as a Full Stack Developer with Java, Spring Boot, and Angular. - Strong experience building frontend applications using Angular (v8+), TypeScript, and common frontend build tools. - Practical experience deploying and operating applications on AWS. - Strong understanding of MongoDB and document‑oriented database design. - Solid knowledge of data structures, design patterns, and microservices architecture. - Proficiency with Git, branching strategies, and modern CI/CD pipelines like Github Actions. - Demonstrated experience in identifying and remediating security vulnerabilities, ensuring secure software development practices. - Hands‑on experience using AI tools to support development activities such as code generation, automated documentation, refactoring, debugging, or workflow automation. Requirements - Practical experience with Playwright or similar modern automation testing frameworks. - Experience working in Agile/Scrum development environments. - Demonstrated ability to drive improvements in code quality, automation, and testing coverage. - Experience with Terraform, Docker, or other container‑based deployment technologies. - Exposure to security best practices for cloud‑native applications. - Familiarity with emerging AI/ML tools for developer productivity (e.g., AI agents, intelligent test generation, AI-driven static analysis). - Experience integrating AI-powered features or services into application components or internal engineering frameworks. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Define and execute application modernization strategies for legacy platforms and user experiences. • Design and promote API-first, microservices-first, and event-driven architectures. • Provide architectural direction and mentorship to Team Leads and engineering squads. • Evaluate existing systems to build migration strategies, risk assessments, and target architectures. • Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders. • Establish and promote enterprise-wide architecture standards, best practices, and governance processes. • Support integration initiatives involving legacy ESBs and modern integration platforms.

• Define and execute application modernization strategies for legacy platforms and user experiences. • Design and promote API-first, microservices-first, and event-driven architectures. • Provide architectural direction and mentorship to Team Leads and engineering squads. • Evaluate existing systems to build migration strategies, risk assessments, and target architectures. • Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders. • Establish and promote enterprise-wide architecture standards, best practices, and governance processes. • Support integration initiatives involving legacy ESBs and modern integration platforms.

• Provide architecture leadership to digital transformation initiatives across our clients. • Collaborate with cross-functional teams to develop and enhance technology solutions. • Lead modernization efforts from legacy systems to cloud-native architectures. • Design and implement API-first and microservices-based solutions. • Mentor junior architects and provide thought leadership in technology best practices.

• Define and execute application modernization strategies for legacy platforms and user experiences. • Design and promote API-first, microservices-first, and event-driven architectures. • Provide architectural direction and mentorship to Team Leads and engineering squads. • Evaluate existing systems to build migration strategies, risk assessments, and target architectures. • Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders. • Establish and promote enterprise-wide architecture standards, best practices, and governance processes. • Support integration initiatives involving legacy ESBs and modern integration platforms.

• Define and execute application modernization strategies for legacy platforms and user experiences. • Design and promote API-first, microservices-first, and event-driven architectures. • Provide architectural direction and mentorship to Team Leads and engineering squads. • Evaluate existing systems to build migration strategies, risk assessments, and target architectures. • Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders. • Establish and promote enterprise-wide architecture standards, best practices, and governance processes. • Support integration initiatives involving legacy ESBs and modern integration platforms.