TaskUs

• Help clients represent, protect and grow their brands • Work with fast-growing technology companies in various sectors • Manage and support the people-first culture at TaskUs

• Lead a high-performing team of Sr. Leads and Instructional Designers responsible for developing training content • Manage the project intake pipeline by reviewing incoming requests and ensuring projects are assigned to appropriate team members • Oversee the end-to-end lifecycle of projects from initiation to completion • Conduct deep-dive reviews into Service Level Agreements (SLAs), over-effort hours, and L1/L2 KPI results • Serve as the primary point of contact for client communications • Support onboarding of new team members and conduct regular one-on-ones

• Conceptualize, develop, and deliver high-impact learning solutions • Provide thought leadership in learning experience design strategies • Develop skills assessments that enable readiness for new hires • Implement state-of-the-art learning experiences through various modes of delivery • Hire, develop, evaluate, and retain key talent for seamless execution of learning interventions

Role Description As a Senior Data Engineer, you are the engine room of our data strategy. You don't just "move data"; you build resilient, self-healing systems that transform raw data into high-fidelity data products. You will take the Architect’s blueprints and turn them into production-grade code, ensuring there is clean and reliable data. Work Mode: Remote What the Senior Data Engineer will own: - Pipeline Engineering: Build and maintain high-throughput ETL/ELT pipelines that ingest data from various sources into our Lakehouse. - Code Quality & Tooling: Drive the adoption of dbt for transformation and PySpark for heavy lifting. Responsible for writing modular, reusable code that follows strict CI/CD practices. - Observability & Reliability: Implement "Data SLAs." Build monitoring and alerting systems that notify the team of data drift or pipeline failures before the business notices. - Data Productization: Work closely with the BI team and Data Scientists to prepare "feature-ready" datasets. - Performance Tuning: Deep-dive into SQL and Spark query plans to optimize slow-running jobs, reducing cost and latency. - Local Development Advocacy: Implement a workflow where engineers can develop and test complex SQL transformations locally using DuckDB, drastically reducing "waiting-for-cluster" time and lowering development costs. - Cost-Efficient Micro-Pipelines: Build specialized pipelines for specific client reporting or data-quality checks that run on single-node containers (e.g., Lambda or small ECS tasks) using DuckDB, avoiding the minimum billing cycles of larger warehouses. - Embedded Analytics: Explore ways to use DuckDB as an embedded engine for internal tools or "edge" processing within the BPO’s local site offices where bandwidth to the cloud might be a constraint. Qualifications - 5+ Years in Data Engineering: You’ve lived through the "on-call" life and know how to build systems that don't break at 3 AM. - The Power Trio: Expert-level proficiency in Python, SQL, and PySpark. - Modern Lakehouse Stack: Hands-on experience with Databricks (Delta Lake) or Snowflake. You understand the nuances of the Medallion Architecture (Bronze/Silver/Gold). - Transformation & Modeling: Advanced experience with dbt (Data Build Tool). You treat data models like software, including version control, testing, and documentation. - Orchestration: Experience with Apache Airflow or Prefect, specifically building complex, idempotent DAGs. - Streaming Experience: Familiarity with Kafka, Kinesis, or Spark Streaming is a huge plus—our BPO operations move in real-time. - Infrastructure as Code (IaC): Comfort with Terraform or CloudFormation to manage your own data infrastructure. - In-Process Analytics (DuckDB): Proven experience using DuckDB for high-speed local development, unit testing data transformations, or as a query engine for "small-to-medium" datasets (up to 100GB) without the overhead of a distributed cluster. - Hybrid Execution Patterns: Ability to identify when to use heavyweight compute (PySpark/Databricks) versus lightweight compute (DuckDB/Python) to minimize cloud costs and reduce job latency. - Parquet/Iceberg Interaction: Experience using DuckDB to directly query data stored in S3/Azure Blob (via Parquet or Iceberg files) for rapid ad-hoc analysis or local dashboarding. - Orchestration: Kubernetes (K8s) with a deep understanding of Pods, Deployments, Services, ConfigMaps, and Secrets management. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. Benefits - Competitive industry salaries. - Comprehensive benefits packages. - Commitment to a People First culture. - Inclusive environment and positive impact on the community. - Encouragement of internal mobility and professional growth. Company Description TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. Join our team today and experience firsthand our dedication to supporting People First.

Role Description It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: - Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; - Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; - Navigate internal and external documentation and resources to provide world-class service; - Identify and escalate priority or unresolved issues to appropriate internal teams; - Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; - Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; - Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; - Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; - Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; - Participate in all mandated internal and external training and/or seminars; - Get to know, understand, and comply with TaskUs’ policies and procedures. Qualifications - Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications; - Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues; - Fluent in the English language, as well as reading and writing in English; - Must be at least a high school graduate. Requirements - Problem-solving and critical-thinking skills; - Great communication skills, written and oral; - Must be adaptable and flexible, demonstrating abilities to work with process and information changes; - Empathic toward customers and can maintain a customer-centric approach; - Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments; - Open to feedback, eager to learn, and can show improvement; - Resilient, calm, and professional when dealing with challenging situations; - Adaptable to a dynamically changing business; - Trustworthy and reliable with a high level of integrity; - Resourceful, high attention to detail, and the ability to multitask. Benefits - Competitive salary; - Great benefits package; - Professional growth opportunities with the chance to learn from many different functions; - A fun and inclusive workplace.

Role Description As a Customer Care Specialist, you will be the backbone of the company, providing world-class customer experience to our premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries accurately, efficiently, and respectfully in every interaction. - Track and follow complex, escalated cases to ensure they are investigated and closed in an efficient and timely manner. - Maintain high customer satisfaction, representing a major brand through advanced case handling. - Experience in technical-based customer assistance and backend tracking through voice, chat, email, WhatsApp, and other channels. - Handle deep-tier investigations independently, resolving issues like missing orders, payment anomalies, and logistics discrepancies. - Make judgment-based decisions within policy guidelines, handling exceptions and customer appeasements. - Escalate exceptionally complex cases by contacting Level 3 support, Transport, or Accounting when outside L2 scope. - Previous experience dealing with the challenges faced in an escalation-focused, customer-centric role. - Advanced problem-solving and critical thinking skills to analyze system gaps (OMS, DC, Finance). - A passion for problem-solving with the customer's interest and satisfaction being the primary goal. - Support and guide Level 1 teammates with your expertise on complex topics like warranties and advanced logistics. - Ability to become part of the customers in their purchase journey, understanding their needs and answering product and inventory-related questions. - Fashion Savvy. - Manage marketplace cases and post-launch review platforms to protect brand reputation. - Ability to effectively and correctly communicate verbally and in written format. - Other duties as assigned. Qualifications - Fluent in English (C1/C2/Native) speaking and writing. - Minimum 2-3 years experience in Customer Support, technical support, or escalations, especially with fashion functions. - Great communication skills, written and orally, with the ability to convey complex technical or logistical solutions clearly. - Demonstrate strong abilities to work independently and as a remote team player. - Must be adaptable and flexible, demonstrating abilities to work with advanced system tools, process updates, and information changes. - Must be willing to participate in a background screening. - Proven customer communication and escalations experience (Chat, E-mail & Phone). - Strong working knowledge of advanced CRM/OMS systems, backend logistics tracking, and PC-based internet and software applications. - Empathize with customers that are experiencing high-friction issues, and help them resolve their issue. - Navigate deep documentation and internal cross-functional resources to provide world-class service. - Clear Communicator - customers leave interactions with zero confusion. - Problem Solver - Ability to identify, troubleshoot, and perform root-cause analysis on complex issues. - Coachable - Open to feedback and can show improvement. - Willing to work in shifts rotation, including weekends and holidays (if needed). Working hours are subject to change and will be notified in a timely manner to allow work-life balance. Benefits - Competitive industry salaries. - Comprehensive benefits packages. - Commitment to a People First culture. - Inclusive environment and positive impact on the community. - Encouragement of internal mobility and professional growth.

Role Description As AI-driven solutions expand across industries, ensuring the fidelity of training and evaluation datasets is essential for building reliable models. TaskUs needs a diligent, detail-focused Data Quality Analyst who can maintain annotation standards and drive continuous improvements so that essential AI data remains accurate, efficient, and scalable. Data Analysis - Quality Audits - Perform quality audits on annotated datasets to ensure that they meet established guidelines and quality benchmarks. - Statistical Reporting - Leverage statistical based quality metrics such as F1 score and inter-annotator agreement to evaluate data quality. - Root Cause Analysis - Analyze annotation errors, trends, project processes, and project documentation to identify and understand the root cause of errors and propose remediation strategies. - Edge-Case Management - Resolve and analyze edge-case annotations to ensure quality and identify areas for improvement. - Tooling - Become proficient in using annotation and quality control tools to perform reviews and track quality metrics. - Guidelines - Become an expert in the project specific guidelines and provide feedback for potential clarifications or improvements. Continuous Improvement - Automation - Identify opportunities to use automation to help enhance analytics, provide deeper insights, and improve efficiency. - Documentation - Develop and maintain up-to-date documentation on quality standards, annotation guidelines, and quality control procedures. - Feedback - Provide regular feedback that identifies areas for improvement across the annotation pipeline. Collaboration & Communication - Cross-Functional Teamwork - Work closely with key project stakeholders and clients to understand project requirements and improve annotation pipelines. - Training - Assist with training annotators, providing guidance, feedback, and support to ensure data quality. - Reporting - Provide regular updates that highlight data quality metrics, key findings, and actionable insights for continuous process improvements. Qualifications - 1+ years of experience as a data analyst with exposure to data quality and/or data annotation - ideally within an AI/ML context. - Familiarity with the basic concepts of AI/ML pipelines and data. Requirements - Strong analytical and problem-solving skills with an exceptional eye for detail. - Excellent written and verbal communication skills, with the ability to clearly articulate quality issues and collaborate with diverse teams. - Ability to work independently and manage time effectively to meet deadlines. - A strong problem-solver who thinks critically and drives innovation and continuous optimization. - A quick learner with the ability to work independently in a fast-paced environment. - A strong focus on detail, balanced against strategic priorities. - A positive can-do attitude and the ability to easily adapt to new environments. - Not afraid to speak up. Nice to have - Familiarity with data annotation tools (e.g. Labelbox, Dataloop, LabelStudio etc.). - Experience working with multi-modal AI/ML datasets (images, videos, text, audio). - Prior experience in an agile or fast-paced tech environment with exposure to AI/ML pipelines. - Knowledge of programming languages (e.g. Python). - Knowledge of the concepts and principles of data quality for AI/ML models and the impacts it can have on model performance. - Working understanding of common quality metrics and statistical methods used in AI/ML data quality. - Knowledge of AI/ML concepts and experience with data for AI/ML models. - Experience in prompt engineering and leveraging LLMs in your day-to-day work. Why you’ll love this role - Work remote: Work from anywhere you’re most productive! - Every dataset is unique: Audit, analyze, and improve complex AI/ML datasets, no two projects are ever the same. - Visible impact: Your quality checks, root cause analyses, and automation ideas will directly shape how AI models perform in real-world applications. - Room to grow: Build deep expertise in AI data quality and scale your influence as our projects and capabilities expand. - Mission-driven team: Work alongside analysts, engineers, and stakeholders who share a passion for creating accurate, reliable, and trustworthy AI. The impact you’ll make - Guard data integrity through audits: Conduct quality audits on annotated datasets against established guidelines and statistical benchmarks (e.g., F1 score, inter‑annotator agreement) to uphold data reliability. - Pinpoint and resolve annotation issues: Analyze error patterns, edge-case annotations, and root causes to surface insights and elevate annotation quality. - Optimize annotation processes: Become proficient in annotation and QA tools, propose automation, and maintain clear documentation of quality standards, guidelines, and procedures. - Collaborate and coach: Work closely with stakeholders and annotators to clarify requirements, provide constructive feedback, and support skill development within the annotation pipeline. - Track and communicate quality performance: Regularly report on data quality metrics, key findings, and actionable insights to drive continuous improvements across projects. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Role Description TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. - Leverages a cloud-based infrastructure to serve clients in various sectors, including: - Social media - E-commerce - Gaming - Streaming media - Food delivery - Ride-sharing - HiTech - FinTech - HealthTech - Maintains a People First culture, expanding its workforce to approximately 45,000 employees globally. - Operates in twenty-three locations across twelve countries, including the Philippines, India, and the United States. - Focuses on growth through constant motion, exploring new technologies, and mastering consistency in an ever-changing world. Qualifications - Experience in a relevant field. - Strong communication skills. - Ability to work in a fast-paced environment. Requirements - Must be able to handle challenges at a moment’s notice. - Willingness to learn and adapt to new technologies. Benefits - Competitive industry salaries. - Comprehensive benefits packages. - Commitment to employee well-being. - Support for internal mobility and professional growth. - Inclusive environment and positive community impact. Company Description TaskUs is committed to providing equal access to opportunities and welcomes applicants from diverse backgrounds. We believe that innovation and higher performance come from people from all walks of life. - Offers reasonable accommodations in the hiring process. - Encourages applicants to explore career opportunities through the provided URL: TaskUs Careers .

Role Description The Learning Experience Designer will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization. Specific Responsibilities - Provide instructional design services to the following key functions: - Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches - Operations Management, Quality and PST to address performance gaps in production - Organizational Development (OD) for continuing education and skills enhancement - Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates) - Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. - Key tasks include: - Analyzing learning needs - Conduct audience, context, content, and available performance analysis when determining a design for a particular project - Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data - Determining required skills and competency levels for learners/participants - Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning - Identifying training objectives and performance targets - Defining instructional design strategy - Scoping/outlining training content - Building training curriculum/lesson plan - Writing storyboards/scripts - Designing facilitator and participant guides - Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions - Creating knowledge and skills assessments - Evaluating learning effectiveness - Discover and implement techniques to drive online learning adoption and content usage - Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation - Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines - Develop learning content - Manage the overall development - Work with other workstreams - Participate in project meetings Success Metrics - Implementing training programs that reflect a learner-centered teaching philosophy - Addressing identified learning/performance gaps - Improving training absorption and retention - Hitting defined KPI targets/goals - Adhering to agreed timelines - Presentation and application of innovative learning media within a specified period - Contribution and impact of developed media to learning, measured by Kirkpatrick’s Levels of Evaluation (Levels 1 to 3) Qualifications - Bachelor’s degree or equivalent in Instructional Design or closely related course - Master's degree in Instructional Design, Distance Education or Educational Technology is a plus Requirements - 3-5 years designing learner-centered training programs and developing related training materials - 3-5 years conducting learning needs analyses to identify situations addressable by training solutions - Working knowledge of adult learning, instructional design, and evaluation principles and practices - Drafting measurable training goals and learning objectives (in all three learning domains) - Developing appropriate learning assessment strategies and instruments Technical Skills - Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications) - Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) - Experience with E-Learning design principles, practices, and platforms (LMS) Other Skills - Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions - Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing - Demonstrated ability to interact with peers, management and other departments in a professional manner - Strong organizational and interpersonal management skills - Ability to manage time effectively and efficiently - Self-motivated and directed with keen attention to detail Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL: TaskUs Careers .

• Support, develop, and inspire your team handling daily healthcare customer inquiries • Provide daily motivation, coaching, and performance development sessions • Monitor and drive daily operational metrics including First Call Resolution (FCR) • Manage schedule adherence across standard shift windows • Foster an inclusive, supportive virtual community for team members