• Own the full lifecycle of the Operations Training Program — from needs assessment and curriculum design through delivery, evaluation, and continuous improvement. • Design and maintain role-based training curricula and competency frameworks for all operations roles including Critical Facilities Technician (CFT), Data Center Operations Engineer (DCOE), Shift Lead, and Facilities Management. • Convert vendor manuals, OEM documentation, SOPs, MOPs, EOPs, and engineering specifications into structured, engaging training content — including instructor-led courses, hands-on lab exercises, scenario-based simulations, job aids, and e-learning modules. • Partner closely with the Technical Writer to ensure alignment between procedure documentation and training materials, so what is written reflects what is taught — and vice versa. • Develop and manage a comprehensive new hire onboarding program covering site orientation, systems familiarization, safety fundamentals, and progressive task qualification leading to independent work authorization. • Implement and administer a Training Management System (TMS) or Learning Management System (LMS) to track training completion, qualification status, certification expiration, and compliance across the operations workforce. • Establish and enforce a formal qualification and sign-off program ensuring technicians are assessed and authorized before performing unsupervised work on any critical system. • Manage all recurring and mandatory training requirements including NFPA 70E/Arc Flash, LOTO, emergency response, first aid/CPR, and equipment-specific annual recertifications. • Design and facilitate emergency response drills and tabletop exercises simulating critical events such as loss of utility power, UPS bypass, generator transfer failure, and cooling system alarms. • Continuously assess workforce competency through structured observations, skills assessments, audit findings, and incident reviews; develop and deploy targeted remediation training as needed. • Build and maintain relationships with equipment vendors and industry training providers (e.g., Vertiv, Schneider Electric, Eaton, Cummins, Trane, Uptime Institute) to leverage external training resources, factory training opportunities, and industry certifications. • Track and report training KPIs to leadership including training completion rates, qualification coverage, time-to-competency for new hires, certification compliance, and training-related incident reduction trends. • Manage the site's Planned Maintenance (PM) program governance — ensuring all tasks are scheduled, executed, and closed in the CMMS on time and in compliance with OEM recommendations and site standards. • Oversee the MOP, EOP, and AOP program — ensuring critical maintenance events are properly planned, peer-reviewed, approved, and executed; serving as a quality gate for procedural accuracy and completeness. • Lead the change management process for infrastructure modifications, including risk assessments, cross-functional review, execution oversight, and post-work documentation and training updates. • Track and report operational program metrics including PM completion rates, corrective work order backlog, MTTR, and audit findings; escalate risks to leadership as appropriate. • Lead or support root cause analysis (RCA) and after-action reviews (AARs) following incidents or near-misses; identify training gaps surfaced by events and translate findings into updated training content. • Ensure operational documentation, competency records, and training evidence are current and audit-ready for internal and external audits (Uptime Institute, ISO, customer audits).

Role Description We are looking for a Program Manager to be responsible for organizing programs and activities for our company. The Program Manager will be tasked with developing programs to support the organization's strategic direction, as well as creating and managing long-term goals. We are looking for a leader with a strong technical background, capable of operating in a high-growth environment with changing priorities and long-term leadership potential. - Fulfilling Miratech commitments given to the clients in a profitable way - Identifying clients’ needs and demands and leading the up-sale process within existing engagement/frameworks - Setting delivery focus according to business targets and priorities - Identifying delivery risks and managing them to the proper level - Developing a subordinated team to the level required - Manage hiring by working with sourcing to pre-select, interview, hire, and onboarding - Review finances for all projects under the program - Meeting with stakeholders to discuss program status and goals - Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Qualifications - 5+ years of program management, department director, or equivalent experience - Experience in managing 5+ projects in parallel with the help of Project Managers with a total headcount of 50+ people - 3+ years of experience in managing specifically enterprise-wide technology transformation and innovation, experience in FinTech is a big plus - Successful experience with outsourcing development from the client-side or subcontractor side - Experience in creating program-level status reports - Knowledge of risk/issue management - Methodical in approach to resolving issues - Written and verbal communication presentation skills, and excellent problem-solving skills - Customer-facing experience - Focus on Customer Success in Professional Service engagements - Experience with remote/international project team management - Solid engineering background with hands-on experience in technology delivery - Ability to understand commercial business needs and manage different stakeholders - Ability to navigate ambiguity and changing priorities Requirements - Nice to Have: Experience in FinTech, CX / Contact Center domains Benefits - Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - ForeverRemote work culture: make the most of the flexibility that comes with remote work. - Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Role Description As an APP Spine Program Navigator, you will serve as the primary point of contact for patients being referred into the Back Pain/Spine Program. You will be responsible for coordinating the care and services of the identified patient population across the continuum of care. - Promote effective resource utilization and assume a leadership role with the multidisciplinary team. - Identify and eliminate barriers to care to achieve optimal clinical outcomes for patients and their caregivers. - Employ self-direction and accountability in adhering to evidence-based care protocols. - Engage in meticulous patient management, empathetic communication, and proactive problem-solving. - Strategically navigate and coordinate care for patients within the Back Pain/Spine Program. Qualifications - Master’s Degree in Nursing as NP from a nationally accredited postgraduate program. - Minimum of two (2) years caring for the surgical spine patient. - Minimum of two (2) years of clinic experience. - Registered Nurse. - Board Certified as APRN in applicable sub-specialty. - DEA Registration Number. Requirements - This position is primarily remote/virtual but covers: CommonSpirit St. Anthony Hospital, St. Anthony North Hospital, Longmont United Hospital, St. Elizabeth Hospital - Fort Morgan. - Must have the ability to travel to any of these sites as needed. - Live or willing to relocate within 2 hours of Denver metro. Scope of Role - Develops and leads performance improvement initiatives related to quality and patient, physician, and staff satisfaction. - Demonstrates leadership and commitment to excellence in patient care and service. - In collaboration with the interdisciplinary team, develops, maintains, and monitors spine practice guidelines, order sets, and clinical pathways based on evidence-based medicine. - Develops and nurtures collaborative working relationships with hospital department leaders, orthopedic spine surgeons, neurosurgeons, and other staff involved in the care continuum for spine patients. - Monitors patient care outcomes for spine services. - Maintains expert knowledge of the spine specialty field. - Promotes and supports physicians and other staff participation in collaborative practice. - Represents the spine service line in the community. - Identifies and facilitates the provision of spine education for nursing, allied health personnel, and patients/families. - Serves as a role model, teacher, coach, and mentor for the healthcare team and community. - Assists with patient and family education and patient satisfaction. - Assists with patient flow throughout the care continuum. Call Requirements - No call.

Role Description We are looking for a highly skilled Process Optimization and Automation Manager with strong expertise in AI‑driven solution design and process transformation. In this role, you will lead the strategic modernization of Business Continuity Management (BCM) processes and broader Corporate Security workflows. Your mission is to transform manual or fragmented processes into automated, intelligent, future‑ready operational ecosystems—enhancing efficiency, decision‑making quality, and overall organizational resilience. - Lead end‑to‑end process modernization initiatives with a focus on AI and automation - Design and implement AI agents, intelligent assistants, and workflow automation solutions - Develop automated capabilities such as dynamic documentation, reporting, and workflow updates - Identify inefficiencies and redesign workflows to reduce manual effort and shorten decision cycles - Integrate AI‑powered analytics and decision‑support tools into core processes - Drive organization‑wide adoption of automation frameworks and AI‑enabled services Qualifications - University degree in Security Management, Informatics, Engineering, Economics, Cybersecurity, Project Management, or related fields - Basic understanding of Business Continuity Management - Experience in Information Security (advantageous but not a requirement) - Experience working in international project environments - Proven track record in designing or implementing AI‑based, automated, or LLM‑enabled enterprise solutions - Excellent English proficiency - Strong teamwork, confidence, and clear communication skills Requirements - German language skills are a strong plus - Ability to translate process requirements into scalable AI‑supported solutions - Strong analytical and conceptual thinking - Ability to explain complex processes and AI concepts in an accessible way - Proactive mindset with strong ownership and enthusiasm for innovation - Experience leading cross‑departmental transformation initiatives Benefits - Supportive colleagues locally and internationally - Various insights into the different areas of cyber security and supporting fields - Knowledge expansion through trainings, professional certifications