CIEE Inc

Role Description The Student Enrollment Coordinator for High School Study Abroad will grow student enrollment in CIEE’s transformative study abroad programs through effective sales outreach and a goal-driven mindset. You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. - Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians. - Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach. - Work through a high daily call volume, 20-60 calls per day, depending on the time of year. - Motivate and coach participants and families through the scholarship and application process. - Provide professional and timely customer service to students and parents throughout the entire application process. - Host virtual student and parent-facing webinars, presenting to large groups at a time. - Present to students and parents in person at high schools and fairs in your territory. - Review applications, accept applicants, and convert them to paid participants. - Ensure that financial accounts for participants are accurate and paid in full. - Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals. - Maintain accurate records of communication with customers in Salesforce (CRM system). - Provide on-program participant support for all programs throughout the year. - Participate in sales training throughout the year and consistently work to develop your skills as a sales professional. - Flexibility to work some evening hours to reach students and guardians when they’re available. - Responsible for providing emergency support during 1-2 travel weekends per year. - Opportunity to earn international travel up to once per year to chaperone student group flights. - Other duties as assigned. Qualifications - Bachelor's degree or international equivalent. - A minimum of two years of customer service or sales experience. - The ability to navigate challenging conversations. - International travel or study abroad experience is a plus. - Experience working with diverse high school students is a plus. - Additional language skills beyond English are a plus. - Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences. - Strong organisational skills and attention to detail. Requirements - Location: Washington State (Seattle Metro Area Preferred). - Compensation: $45,000 - $60,000 Annually (on target earnings, inclusive of eligible incentive pay). Benefits - Paid time off and Parental leave. - Gym Reimbursement Program. - Employee Assistance Program. - Short-term & Long-term Disability. - 6 floating Fridays (based on our eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance Coverage (life, travel, medical, dental, and vision). - Flexible Spending Accounts/Health Savings Account (medical and dependent). - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).

Role Description The Manager, Hiring Events Team, facilitates virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam. In this role, the Manager will oversee many aspects of virtual hiring, including: - Reviewing host employer needs for seasonal staff - Advertising to prospective participants through CIEE’s network of International Representatives overseas - Scheduling and overseeing event execution - Ensuring the completion of interview documents prior to virtual events - Managing post-event follow-up as necessary - Maintaining accurate hiring records in CIEE’s database Qualifications - Bachelor's degree - Two years of experience working in a customer-facing/client management role - Experience in event planning and scheduling preferred; knowledge of virtual event management a plus - High level of computer skills including MS Office Suite; Salesforce and advanced Excel experience (e.g., development of macros) preferred - Excellent interpersonal and communication skills, both written and verbal - Very high-level customer service, critical thinking, and problem-solving skills - Self-starter with ability to take initiative and drive projects independently - Experience delivering results in a fast-paced team environment - Strong organizational skills with high level of attention to detail - Demonstrated ability to work with people, both in gathering information and communicating project direction and status - Strong ability to multi-task while overseeing daily projects and events - Some early morning and evening work required to accommodate host schedules - Some travel may be requested to attend overseas hiring events as well as domestic travel - Readiness to grow and develop yourself, our stakeholders, and our program - Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) Requirements - Seek continuous improvement to virtual and in-person hiring event processes and update training and event materials annually - Train colleagues on web-based hiring services and new processes as needed - Conduct interviews of applicants for placement into seasonal positions and assist teammates as needed with adjacent hiring services - Manage teams that coordinate the hiring events – meet with team members weekly to ensure hiring goals are met and standards are maintained - Work with international representatives to ensure enrollments and placements are occurring - Analyze data to determine agent hiring service allocation - Regularly work with team to review job inventory to ensure appropriate strategic decisions are made - Work with Employer Sales Managers keeping them up to date on job inventory, country goals and event timing - Keep teams up to date on results of hiring events goals vs. actuals - Track hiring service popularity to ensure appropriate staffing - Report on performance of hiring services and hires by service - Other duties as assigned Benefits - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad and TEFL Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental and vision) - Flexible Spending Accounts/Health Savings Account (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

Role Description The Project Coordinator works on administrative, technical, and operational projects essential for the success of the department and customer experience. Key responsibilities include: - Build, maintain, and improve program applications in the application management system. - Create, maintain, and improve tracking systems and operational workflows for various projects. - Analyze existing processes, identify opportunities for improvement, and create scalable solutions. - Create, distribute, and train the team on specific projects and processes. - Manage the process and maintain systems for enrolling students in travel insurance. - Provide support to the Sales team with application, billing, and technical support inquiries. - Create content for and maintain the enrollment process for student Pre-Departure online courses in Canvas. - Assist with awarding the Global Navigator Scholarship. - Learn, maintain, and troubleshoot department technology platforms. - Participate in an in-person training each year. - Flexibility to work some evening and weekend hours to meet deadlines. - International travel up to once per year to chaperone student group flights. - Responsible for providing emergency support during 1-2 travel weekends per year. - Other duties as assigned. Qualifications - Bachelor’s degree or international equivalent. - A minimum of two years of administrative, operational, project coordination, systems support, or related experience. - Advanced Microsoft Excel skills, including experience with formulas, large data sets, and reporting tools. - Strong technical aptitude with the ability to quickly learn and troubleshoot multiple software platforms. - Experience working with CRM, database, application management, learning management, or project management systems. - Ability to analyze processes, identify inefficiencies, and recommend improvements. - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to take broad direction and deliver results independently. - Strong problem-solving and critical thinking skills. - Ability to communicate information across cultures with international staff. Requirements - Comfortable navigating ambiguity and identifying gaps. - Proactive in planning and prioritizing workload. - Enjoy working with data and finding ways to make processes more efficient. - Strong technical communicator who can translate complex processes into clear documentation. Benefits - Paid time off and Parental leave. - Gym Reimbursement Program. - Employee Assistance Program. - Short-term & Long-term Disability. - 6 floating Fridays (based on eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance Coverage (life, travel, medical, dental, and vision). - Flexible Spending Accounts/Health Savings Accounts (medical and dependent). - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).

Role Description The Senior Editor plays a critical role in developing, editing, and maintaining communicative, task-based curriculum for CIEE’s High School Summer Abroad (HSSA) Language & Culture programs. This individual works with instructors, freelance editors, and CIEE staff around the world to support the development and implementation of academic plans for four-week HSSA Language & Culture programs serving U.S. high school students. - Develop, enhance, revise, edit, and proofread language curricula and instructional materials. - Ensure that assigned curriculum products are coherent, accurate, engaging, standards-aligned, age-appropriate, and level-appropriate. - Localize curriculum materials to reflect the language, history, and culture of each CIEE program location. - Source, onboard, support, and manage freelance editors and contributors across languages. - Manage assigned curriculum development workflows and project schedules. - Identify project bottlenecks and recommend improvements to editorial processes. - Maintain up-to-date scope and sequence documents across assigned curricula. - Manage copyright permissions for authentic resources across languages. - Assist with the annual training of HSSA instructors. - Evaluate the effectiveness of the language curriculum using qualitative and quantitative measures. - Stay informed about trends and innovations in the K–12, world language, and international education fields. Qualifications - Bachelor’s degree in applied linguistics, second language acquisition, curriculum and instruction, world language education, or a related field. - Minimum of 5 years of editorial experience as a senior editor in educational publishing and curriculum development. - Demonstrated experience owning or leading the editorial development of substantial curriculum products. - Professional fluency in Spanish; proficiency in additional languages, such as French, Italian, or German, is a plus. - Exceptional written communication skills in English, strong attention to detail, and excellent editorial judgment. - Ability to manage multiple complex projects and meet deadlines while maintaining quality. - Experience managing freelancers, external contributors, or cross-functional collaborators. - Expertise in world language standards (ACTFL), and experience developing scope and sequence documents and standards-aligned lessons. - Proficiency with Microsoft Office applications and willingness to learn new systems quickly. - Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem-Solving) and culture. Requirements - Master’s degree (strongly preferred). - High school world language teaching experience (strongly preferred). - Experience creating and managing resources in Google Drive (strongly preferred). - Experience working within a learning management system (e.g., Canvas) (strongly preferred). Benefits - Paid time off and Parental leave. - Gym Reimbursement Program. - Employee Assistance Program. - Short-term & Long-term Disability. - 6 floating Fridays (based on eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance Coverage (life, travel, medical, dental, and vision). - Flexible Spending Accounts/Health Savings Account (medical and dependent). - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).

Role Description CIEE is seeking a highly motivated, adaptable professional to join our Participant Services team. In this role, you will provide direct support to individuals and partners involved in CIEE’s BridgeUSA programs, including Work & Travel USA, Internship and Professional Career Training USA, and USA High School. This position is ideal for someone who excels in a fast-paced environment and is committed to delivering high-quality service with empathy and cultural sensitivity. - Answer all phone calls and e-mail inquiries in a professional and timely manner. - Respond to participant, host, and representative inquiries via phone and email with professionalism and efficiency. - Counsel participants on challenges such as culture shock and emotional, mental, or physical health concerns. - Manage a caseload of escalated support cases across all programs, ensuring timely and effective resolution. - Provide on-call support during assigned rotations for after-hours program emergencies. - Develop subject-matter expertise in CIEE BridgeUSA and International Study programs, including their policies and regulatory requirements. - Provide insurance-related support to CIEE BridgeUSA participants, including handling inbound claims calls, managing individual insurance cases, reviewing and updating claim records, and coordinating with CIEE’s insurance partners to ensure accurate and timely resolution. - Review participant applications for accuracy and completeness; perform accurate data entry. - Maintain participant records in SEVIS in accordance with J-1 visa regulations and program guidelines. - Prepare and issue DS-2019 forms and supporting documentation for international representatives and participants. - Support host vetting processes by conducting interviews and collecting and reviewing required documentation and ensuring regulatory compliance. - Coordinate with internal teams to resolve participant and stakeholder questions. - Participate in team initiatives and contribute to the continuous improvement of support processes. - Perform other duties as assigned to support team goals and organizational mission. Qualifications - Bachelor's degree (or international equivalent). - Excellent written and verbal communication skills. - Excellent interpersonal skills, ability to have difficult conversations with a diversity of people from different backgrounds. - Ability to manage a high-volume workload within tight deadlines. - Self-motivated and goal-orientated, with an attitude to overcome any challenge. - Strong organization and time management skills; ability to manage competing priorities. - Experience in a global and fast-paced work environment. - Previous customer service experience is required, call center experience is strongly preferred. - Second language skills are a plus. - Must be flexible, possess a positive attitude, and be able to work independently and take initiative. - Must have a valid US Passport and US driver’s license. Benefits - Paid time off and Parental leave. - Gym Reimbursement Program. - Employee Assistance Program. - Short-term & Long-term Disability. - 6 floating Fridays (based on our eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance Coverage (life, travel, medical, dental and vision). - Flexible Spending Accounts/Health Savings Account (medical and dependent). - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness). Company Description CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 80-year-old mission to make the world a more peaceful place.

Role Description The Admissions Advisor will support the Institutional Relations team by serving as the first point of contact for students applying to CIEE’s university study and intern abroad programs. Successful candidates will be responsible for serving as an expert for a portfolio of institutions by advising students regarding program options and the application process. You will work closely with Managers of Institutional Relations and other Admissions Advisors. Paramount to student outreach is a focus on providing outstanding service and creative problem-solving to prospective students. - Serve as an admissions expert for students, advising them on appropriate programs based on their studies and interests. - Manage a large volume of emails, texts, and outbound calls, address questions, solve problems, and/or direct people to the appropriate CIEE team member. Respond to inbound inquiries within a 24-hour response time. - Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process. - Work with Institutional Relations managers to provide support directly to partner institutions and develop strategies to better serve their students. Meet personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership. - Support on-campus student engagement opportunities as directed by your Manager. - Attend training sessions to stay updated on product and/or company updates. - Upsell/cross-sell of products and services when opportunity arises (e.g., internships). - Document call information and input data into the company CRM to keep customer records updated. Qualifications - Bachelor's degree with 1-2 years' experience in sales and/or a customer service-oriented field required. - Study abroad experiences strongly preferred. - Must have a high “emotional quotient” (EQ); be approachable, friendly, and able to exude empathy, control in all communications. - High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organizational skills, excellent time management skills, and ability to multitask. - Ability to work independently and as part of a team. Demonstrate initiative while also being open to feedback and taking direction when needed. - Ability to travel (5-10 trips per year) to partner institutions to provide direct support to students (e.g., study abroad fairs, on-campus events and/or initiatives, student representative support, and meetings with study abroad office staff). Benefits - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad and TEFL Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental, and vision) - Flexible Spending Accounts/Health Savings Account (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

Role Description The International Recruitment Specialist, Seasonal Exchange Programs will be responsible for selling CIEE seasonal placement services to businesses in the U.S. in a way that aligns with CIEE's mission and value. The successful candidate will be an experienced professional with excellent relationship-building and sales experience, customer service skills, confidence, and flexibility. - Sell CIEE's Seasonal Exchange programs to prospective U.S. businesses. - Prospect and cold call to collect relevant information about the host employer's needs. - Foster ongoing relationships with host employers (recruiters, H.R. representatives, business owners, U.S. summer camps). - Provide consultation on hiring needs and creating a successful Bridge USA program. - Obtain commitments from host employers and U.S. summer camps to hire Bridge USA participants through CIEE hiring services by presenting a tailored hiring solution to meet each host employer's unique needs. - Promote CIEE at regional and national tradeshows as needed. - Work with other teams on Seasonal Exchanges to ensure a successful program experience for Bridge USA participants, from application to program completion. - Hire program participants for host employers - hire may be in-person, overseas, or virtually. - Maintain an accurate and complete sales database. - Travel internationally as needed to support CIEE's program placement goals and objectives. - Perform other duties as assigned. Qualifications - Bachelor's degree (or international equivalent). - A minimum of 2 years of previous sales success required, B2B and human capital solutions preferred. - Experience in international exchange programs preferred. - International travel and/or work experience preferred. - Recruitment/Human Resource experience preferred. - Computer skills including MS Teams, Word, Excel, Outlook, and Salesforce. - Ability to work collaboratively. - Excellent organizational and time management skills. - Ability to multi-task and work in a dynamic environment and within tight deadlines. - Excellent verbal and written communication skills. - Ability to take initiative and be flexible. - Energetic, personable, goal and team-oriented. Requirements - CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. - Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment. Benefits - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad and TEFL Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental and vision) - Flexible Spending Accounts/Health Savings Account (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

Role Description This is a temporary position that will begin in June 2026 and run through October 2026, with the possibility of renewal during the 2027 high season. The Temporary Events Assistant will work closely with the Events Manager and Events Coordinator to support the project management and coordination of key logistics across multiple concurrent events, including: - High School Inbound meetings and incentive trips serving 20–200 guests - The New York Student Tour, welcoming 100+ international high school students weekly over a two to four-week period - The Annual International Exchange Conference, hosting ~200 attendees including staff, government officials, host employers, international representatives and partners, and local coordinators Additional responsibilities may include supporting the planning for other events such as the annual All Staff Meeting, department and leadership meetings, and hosted dinners throughout the calendar year. The assistant will: - Communicate effectively with internal teams and external stakeholders - Share responsibilities with CIEE staff before, during, and after events - Serve as an on-site point of contact when needed, including occasional event travel - Coordinate meal plans and research and book group dining - Prepare post-event reports to evaluate success and identify improvements - Manage expenses through timely vendor payments, detailed budget tracking, and Concur reconciliation - Collaborate with the Marketing team to produce and distribute event materials - Assist with making adjustments to travel plans as needed Qualifications - Bachelor’s degree - Experience in events planning or a similar role - Willingness to provide personalized, elevated service to clients and attendees - Excellent organizational and time management skills - Ability to pivot and problem-solve in the moment - Meticulous attention to detail in a fast-paced environment - Strong, professional, written, and verbal communication skills - Intercultural communication experience is a plus - Fast learner of new technology, systems, procedures, and policies - Proficiency in Microsoft Word, Excel, and Outlook - Proficiency in event management software, preferably Cvent, for registration and attendee management - Ability to respond helpfully to a variety of personalities and needs - Ability to remain on your feet and be active for long periods of time while working on-site at events Requirements - Due to federal regulations, a background and reference check will be conducted as a condition of employment Benefits - Be part of a fast-paced, international, diverse, and collaborative team of professionals - Opportunity to change lives and contribute to a mission of making the world a more peaceful place

Role Description The High School Outbound (HSOB) Events Manager owns the project management and supports the development, planning, and execution of domestic and international events, including conferences, educator site visits, and team training sessions. Reporting to the HSOB Marketing Manager, you will serve as the liaison between HSOB and the centralized CIEE Events team to ensure all event plans stay on track and on budget. You will collaborate across CIEE teams to maximize the impact of each event. What you’ll do: - Events: - Collaborate on triannual HSOB team trainings (domestic). - Organize the Annual Global Education Summit (domestic). - Plan annual summer site visits (international). - Manage other events as assigned. - Project Management: - Drive the planning and execution timeline of all HSOB events. - Develop the brief for each event to align the HSOB and Events teams. - Chair all event planning meetings and summarize/distribute notes. - Help define the theme, scope, and needs of each event. - Develop the detailed project timeline for each event. - Track the status of all event plans and provide leadership with updates. - Lead the administrative wrap-up of the event. - Assist with on-site logistics at in-person events. - Logistics: - Execute events on schedule and within budget. - Coordinate all pre-event logistics for internal trainings. - Work with third-party contractors to solicit contract proposals. - Conduct regular audits of all event expense reports. - Collaborate with the finance team to resolve coding discrepancies. - Communication: - Develop communication plans for event promotion. - Serve as the primary point of contact for event inquiries. - Promotion: - Collaborate with HSOB Marketing Manager and Coordinator to develop digital campaign materials. - Oversee social media strategy for events. - Work with the HSOB Marketing team to distribute content post-event. - Other duties as assigned. Qualifications - Bachelor's degree. - 3+ years of experience in event planning, project management, or a related field. - Experience with high school populations or in education is a plus. Requirements - The ability to handle multiple tasks and priorities simultaneously. - Strong project management skills with attention to detail. - Ability to work independently and delegate tasks effectively. - Advanced skills in MS Office (especially Excel and Teams). - Experience with web-based collaboration tools; proficiency in Canva, Salesforce, and Asana is a plus. - Strong communication skills, both written and verbal. - Strong customer service and interpersonal skills. - Flexibility to respond quickly to changing circumstances. - Personal experience living or studying abroad is preferred. - Some evening and weekend work may be required. - Occasional domestic and international travel may be required. Benefits - Paid time off and parental leave. - Gym reimbursement program. - Employee Assistance Program. - Short-term & long-term disability. - 6 floating Fridays (based on eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance coverage (life, travel, medical, dental, and vision). - Flexible Spending Accounts/Health Savings Accounts (medical and dependent). - Voluntary benefits (identity theft protection, pet insurance, accident, and critical illness).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CIEE’s Business Analysts are a critical link between our engineering teams and business units. They support all functions involved in the design, development, documentation, training, testing, and maintenance of our software applications. These applications are used to market to, acquire, and support on-program CIEE participants. With a commitment to innovation, CIEE’s Business Analysts are continually finding ways to improve our business processes and systems. The Business Analyst is expected to have excellent communication skills, a knack for troubleshooting and tracking down elusive issues, and a desire to work in collaboration with Product Managers. - Be an active member of an agile team(s) and follow the Scrum framework. - Work side by side with engineering as well as multiple business units. - Assist in translating roadmap features to epics and stories. - Assist in developing and documenting business requirements. - Create reports, dashboards, and metrics to showcase outcomes. - Work closely with Product Managers on planning, refinement, and prioritization. - Test and document systems, software, and services. - Identify opportunities to improve efficiencies and performance with our systems, software, services, and ways of working. Qualifications - Bachelor’s Degree or an Equivalent degree. - A minimum of 3 years of relevant experience. - Excellent written and oral communication skills – including the ability to summarize and present complex information to all levels of the business. - A driving curiosity to understand why and how things work (or don’t). - An analytical mind set and strong problem-solving skills. - Extreme attention to detail. - Experience and competence in the analysis and comprehension of data. - 2 years of experience working with Salesforce. - International Education/Exchange experience preferred. - Readiness to grow and develop yourself, our client group, and our Company. - Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture. Benefits - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad and TEFL Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental, and vision) - Flexible Spending Accounts/Health Savings Accounts (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)