This page tracks remote it support openings that are location-eligible for Tennessee.
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Role Description We are looking for a skilled IT Desktop Support Specialist to join our IT team. You will be the first point of contact for end user support, resolving hardware and software issues and keeping our Google Workspace, Windows, and macOS environments running smoothly. Day to day you will handle system setup, hardware troubleshooting, software installs, basic account setup, and ongoing support for the tools our people rely on. This role suits someone who learns quickly, stays organized across competing requests, and is comfortable seeing a problem through from start to finish. - Proactively monitor system performance and user requests to catch issues before they affect productivity. - Provide front line technical support and troubleshooting for Windows and macOS desktops and laptops. - Set up and configure Google Workspace (Gmail, Calendar, Drive, Meet), Windows, and macOS for new hires, delivering a smooth onboarding experience. - Set up and deactivate user accounts as people join and leave, mostly routine account creation and cleanup. - Install, configure, and update software across Windows and macOS systems. - Troubleshoot and resolve hardware issues with printers, monitors, mobile devices, and other peripherals. - Serve as first line support for network and connectivity problems, with the rest of the IT team available to step in on anything that runs deeper. - Apply security patches and routine updates to keep systems current and protected. - Monitor backup jobs daily, troubleshoot and resolve any failures, and assist with data recovery when needed. - Track, prioritize, and document incoming support requests, and maintain the IT knowledge base with configurations, procedures, and best practices. Qualifications - Experience: Entry-level to 2 years of experience in a dedicated IT support or helpdesk role. - Core Tech Stack: Strong proficiency with Windows 10 and 11. - Operating Systems: Familiarity with macOS (OSX) and Linux is highly desirable. - Mobile Support: Experience supporting iOS and Android devices is a plus. - Cloud Productivity: Familiarity with Google Workspace administration and Microsoft 365 is a strong plus. - Networking: Basic understanding of networking concepts and troubleshooting is a plus. - Certifications: CompTIA A+ or equivalent certification is a plus but not required. - Soft Skills: A strong sense of accountability, a desire to take ownership of your responsibilities, and a coachable mindset that welcomes feedback and professional growth. Benefits - This is the perfect role for someone with high integrity and a friendly, patient, energetic personality. - It is a great fit for people who love computers and thrive on solving technical problems.
Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.
Role Description The Intern provides administrative support to the IT team and assists with special projects. This internship provides an opportunity to learn about the fundamentals of various IT functions. The Intern is responsible for a variety of projects designed to be completed. Gain knowledge of and interact with teams and other business professionals throughout the internship. Qualifications - Strong communication skills - Ability to work collaboratively in a team environment - Interest in IT functions and administrative support Requirements - Currently enrolled in a degree program related to IT or a related field - Basic understanding of IT concepts - Proficiency in Microsoft Office Suite Benefits - Remote position in the US - Competitive hourly wage of $15.00 - $18.00 USD - Opportunity for professional growth and development Company Description Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.
Driving Customer Success Through Finance Transformation: Advanced Processes, Analytics, & AI.
• Define enterprise-wide architecture vision, principles, and standards. • Develop target-state business, application, data, integration, and technology architectures. • Align business objectives with SAP GROW and SAP S/4HANA Public Cloud capabilities. • Establish enterprise transformation roadmaps and modernization strategies. • Ensure architectural alignment across all transformation initiatives. • Lead enterprise-wide business process transformation initiatives. • Drive adoption of SAP Best Practices and Fit-to-Standard methodologies. • Facilitate executive workshops and business architecture discussions. • Identify opportunities for process simplification, automation, and standardization. • Support organizational change and digital transformation initiatives. • Establish architecture governance frameworks and decision-making processes. • Define integration strategies and establish API-first architecture approaches. • Promote clean-core and cloud-first design principles.
Medexus Pharma is a leading specialty pharmaceutical company with a focus on the therapeutic areas of rheumatology, auto-immune disease, specialty oncology, allergy, and pediatric diseases. We provide market-leading prescription and over-the-counter brands to patients and healthcare professionals, which we believe greatly enhances quality of life and promotes a healthy lifestyle. We have a strong North American commercial platform, and we currently operate through two unique segments: Medexus Pharma Canada and Medexus Pharma USA. Innovation is a driving force for our company. As a result, we are continuously licensing and/or acquiring new products and solutions aimed at addressing the essential needs of consumers, patients, and healthcare partners.
Role Description Medexus is seeking a Senior IT Specialist, Pharmaceutical Applications to support business-critical commercial, medical, regulatory, and compliance applications. Reporting to the Manager, IT Applications and Support, this role serves as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business systems. This is a highly operational and hands-on role requiring deep practical experience supporting, administering, and optimizing Veeva solutions within a pharmaceutical or life sciences environment. The position focuses on Veeva CRM, Vault PromoMats, Medical Information/MedInquiry, MedComms, Network, and other related platforms, while partnering closely with business stakeholders to translate requirements into effective system solutions, drive process improvements, and support day-to-day operations. Key Responsibilities - Provide day-to-day application support for pharmaceutical business systems, including Veeva CRM, PromoMats, Medical Information/MedInquiry, MedComms, Network and related platforms. - Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams. - Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions. - Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption. - Provide day-to-day application support for additional cloud software platforms such as HubSpot, Monday.com, and others as required. - Manage incidents, service requests, access requests, and application issues through the IT support process. - Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates. - Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes. - Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable. - Assist with testing, validation, release management, change control, and documentation for regulated systems. - Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities. - Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems. - Coordinate with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability. - Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation. - Deliver end-user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions. - Follow company standards related to security, privacy, data integrity, change management, and compliance. Qualifications - 3-5+ years of hands-on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment. - Hands-on experience with Veeva Vault, Veeva CRM/Vault CRM, PromoMats, MedComms, Medical Information/MedInquiry, Network. - Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support. - Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements. - Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations. - Veeva Vault and Veeva CRM expertise. - Business partnership and stakeholder collaboration. - Requirements gathering and solution development. - Application support, troubleshooting, and problem solving. - Regulatory compliance and data integrity. - Communication and stakeholder management. - User training and enablement. Requirements - Location: Remote position located in US or Canada. - Compensation: $105,000 - $130,000. Benefits - We recognize that experience comes in many forms. Even if your background or compensation expectations don’t exactly align with all the qualifications or compensation range listed, we encourage you to apply. - Your unique skills and experience may be a great fit for this role or other opportunities at Medexus. - Medexus Pharma is an equal employment opportunity employer. - We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, disability or any other characteristic protected by law. - We assure you that your opportunity for employment with Medexus Pharma depends solely on your qualifications.
• Provide technical assistance and support across various environments • Troubleshoot hardware and software issues • Manage user accounts • Ensure smooth operation of IT services • Provide both remote and onsite support to end-users • Involved in cloud service management and implementation of new technologies
PS Logistics is a full-service logistics solution - with over 2000 flatbed assets, vans, step decks/RGN's, brokerage division, transportation management and 3PL, and dedicated fleet operations. Check us out: www.pslogistics.com
Role Description Here’s what drives us: - People First – We lead with care, connection, and respect. - Service – Our customers, carrier partners, and team members deserve nothing less than excellence. - Safety – Built into every move we make. - Results – High standards. Real outcomes. - Innovation – We push boundaries and never settle. Key Responsibilities: - Customer Relationship Management: Serve as the primary point of contact for customers during afterhours operations. Build and maintain strong customer relationships by providing exceptional service and resolving issues promptly. - Load Management and Order Fulfillment: Build, book, and manage customer shipments from pickup through delivery. Ensure accurate and timely data entry into Transportation Management Systems (TMS) and provide shipment status updates. - Quoting, Pricing, and Negotiation: Prepare customer quotes, bid on spot boards, and negotiate pricing with carriers and customers. Balance competitiveness with profitability to maximize margins. - Operational Problem Resolution: Proactively identify and resolve shipment delays, carrier issues, and customer concerns. Collaborate with internal departments including claims, carrier services, sales, and operations to ensure successful load execution. - Performance and Revenue Management: Drive revenue growth, margin improvement, and customer retention. Monitor key performance indicators (KPIs) including load count, revenue, margin, customer satisfaction, and operational efficiency. Work Environment: - Fast-paced logistics and transportation environment requiring multitasking and strong attention to detail. - Remote work setting after completion of training, requiring self-motivation and independent decision-making. - Frequent interaction with customers, carriers, and internal teams through phone, email, and collaboration platforms. - Use of transportation management systems, reporting tools, and communication software throughout the workday. Days and Shift Information: - Night shift schedule: 6:00 PM – 3:00 AM with a one-hour break typically occurring around 10:00 PM or 11:00 PM. - Position transitions to a remote work environment after successful completion of in-office training and demonstration of proficiency in afterhours operations. - Standard workday consists of 8 hours. Qualifications - Education: High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred but not required. - Experience: Previous experience in logistics, freight brokerage, transportation, supply chain, or customer service preferred. Familiarity with transportation management systems (TMS) and logistics operations required. Experience using logistics and transportation platforms such as McLeod, MercuryGate, DAT, Truckstop, and E2open preferred. Proficiency with Microsoft Office Suite, Excel, Teams, Dialpad, and reporting tools such as Power BI. Strong understanding of shipment management, pricing, customer service, and operational processes. - Personality Traits: Excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Highly organized with effective time management skills. Strong negotiation and relationship-building capabilities. Customer-focused with a commitment to service excellence. Team-oriented while maintaining the ability to work independently in a remote environment. Self-starter who thrives in a dynamic, fast-paced setting. Detail-oriented with the ability to manage multiple priorities simultaneously. Benefits - Pay: $34/hr - $37.50/hr - Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. - Medical, Dental, Vision, Life Insurance, Disability - Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program - All your information will be kept confidential according to EEO guidelines.
Since 2014, GoGuardian has been “on a mission to transform education” by creating software that helps schools manage their technology easily and protect students. Teachers also
Role Description We’re looking for a proactive, tech-savvy, and people-friendly Help Desk Specialist II to support our fast-paced, Mac-centric environment. The ideal candidate will bring strong experience supporting Apple hardware, managing macOS devices with Jamf, and assisting technical teams including software engineers and QA staff. This person must have excellent troubleshooting skills, a service-first attitude, and the ability to collaborate effectively with U.S.-based teams, especially during Pacific Time business hours. What You'll Do - Provide Tier 1 & 2 support for macOS laptops, Windows OS laptops and applications, including hardware and software troubleshooting. - Use Jamf Pro to manage MacOS laptops and Workspace One for WindowsOS laptops, configure, update, and secure Apple laptops. - Assist with Google Workspace tools—Gmail, Calendar, Drive—troubleshooting access, configuration, and integration issues. - Wipe, reimage, and restore Mac laptops; experience with Druva cloud backup or similar tools is preferred. - Experience in Atlassian (Jira/Confluence) or an equivalent Service Desk management platform. - Assist in onboarding and offboarding tasks, including user provisioning, laptop setup, and account configuration. - Utilize Jira Service Management to complete assigned tasks, and provide clear, detailed documentation on work done. In addition updating current documentation and Confluence documents as needed. - Collaborate with U.S.-based IT and Security teams; must be available for a few meetings every week early morning Pacific Time hours. - Provide friendly, effective, and professional support to technical staff, including developers, QA engineers, and product teams. - Identify recurring issues and recommend process improvements or automation opportunities. - Laptop and peripheral shipping is a heavy part of the position, so reliable transportation and home storage space is a must. Must also live near a FedEx shipping location. Qualifications - 1–2 years of IT support experience, ideally in a software or SaaS company. - Strong experience supporting macOS, WindowsOS and using Jamf Pro, Workforce One for device management. - Familiarity with Google Workspace admin tools and troubleshooting. - Experience with Druva or other cloud-based backup and restore solutions is a strong plus. - Basic understanding of Okta or other identity management systems is a plus. - Excellent communication skills and a great personality—friendly, approachable, and solution-oriented. - Comfortable working independently and cross-functionally in a remote setting. - Must be able to attend a few meetings per week during the Pacific Time Zone. - Must be able to communicate in English. Benefits - Competitive pay, health insurance, accident insurance, life insurance, and a retirement savings plan. - Paid annual leave, paid holidays, paid parental leave, paid leave for life events, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, wellness checks, and more… - The typical base salary range for this position is $28 - $34 per hour.
Connecting the world’s health data to improve patient outcomes.
• Performs Professional Fee coding audits of medical records and abstracts using ICD-10-CM, CPT, HCPCS, and modifiers and appropriate coding references for accurate coding assignment. • Provides rich and concise rationale explaining the reasoning behind any identified changes, including specific references, location of documentation, etc • Keeps abreast of regulatory changes • Organizes and prioritizes multiple cases concurrently to ensure departmental workflow and case resolution • Provides coder education via the auditing process • Function in a professional, efficient and positive manner • Adhere to the American Health Information Management Association (AHIMA)’s code of ethics • Must be customer-service focused and exhibit professionalism, flexibility, dependability, desire to learn, commitment to excellence and commitment to profession • High complexity of work function and decision making • Strong organizational, teamwork, and leadership skills
Helping dentists achieve more by making the entire lab process digital — and effortless.
• Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step • Improve the process by tracking status, prioritizing work, and keeping nothing from falling through the cracks • Configure and troubleshoot integrations with dental practice management systems • Set up and support remote access tools and network configurations at the practice level • Communicate directly with IT Managed Service Providers (MSPs) • Manage virtual machines hosted by AWS • Handle inbound and outbound contact with doctors and office managers • Partner cross-functionally with Customer Success, Product, and Sales teams
Role Description As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country. Responsibilities - Provide excellent customer service via phone and remote technical support - Walk clients through diagnostic procedures to identify and resolve errors - Communicate with vendors to request service, update, and resolve open tickets - Adhere to established methods for responding to and documenting support requests - Perform maintenance tasks on end user devices - Provide ongoing user training and self-fix solutions to clients - Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment - Handle technical requests such as password resets, drive mapping, and user accounts setup - Provide limited Saturday coverage as part of an on-call rotation schedule - Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more Qualifications - Excellent verbal and written communication skills - Proven time management skills - Proven reliability and the ability to work independently - Excellent customer service skills - Problem solving and troubleshooting skills - 1-2 years of tech support experience is preferred - 1-2 years of customer service experience - Bachelor's degree in Information Technology or Computer Science is preferred Requirements - Hours - Monday through Friday, 7:00am to 4:00pm EST; Rotating Saturday shift
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Cloud, AWS, ERP, Azure, ServiceNow
