Remote IT Support Jobs in the US

Find remote it support opportunities with fresh hourly updates. Open to US candidates.

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1795 Jobs

1243 Companies

IT Deployment Manager – Infrastructure, New Site Implementation

Lumexa Imaging

Shaping the Future of Imaging

IT Support4 hours ago

Full Time Remote LeadTeam 1,001-5,000Since 2018

Company Site LinkedIn

• Lead end-to-end IT delivery for new imaging center openings, relocations, mergers/acquisitions, and expansion projects. • Ensure alignment with construction timelines and proactively identify risks that could impact opening dates. • Maintain consistent implementation standards, processes, and quality expectations across all sites. • Serve as the escalation point for complex technical or operational issues impacting timelines, budgets, or readiness. • Lead, mentor, and develop a team of Implementation Engineers to ensure high performance and delivery consistency. • Allocate resources effectively across multiple projects based on priority, complexity, and timelines. • Establish accountability for project milestones, SLA adherence, go-live readiness, and implementation outcomes. • Identify skill gaps and provide coaching to strengthen technical and project delivery capabilities. • Operate as a player-coach by directly supporting implementations during peak demand periods or critical project phases. • Perform or oversee on-site and remote technical activities, including network and infrastructure setup, ISP and low-voltage vendor coordination, hardware deployment, and telecom setup. • Provide on-site leadership during go-live events to ensure seamless activation and rapid issue resolution. • Develop and standardize scalable implementation processes to support continued organizational growth. • Track and report key performance metrics including on-time center openings, budget adherence, go-live defect rates, and post-implementation incident trends.

Firewalls Switching

View details: IT Deployment Manager – Infrastructure, New Site Implementation

United States

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IT Technician I

Vālenz® Health

Smarter, better, faster healthcare

IT Support7 hours ago

Full Time Remote Mid LevelTeam 501-1,000Since 2004H1B No Sponsor

Company Site LinkedIn

• Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions. • Monitor and resolve IT support requests through the internal ticketing system. • Escalate tickets to higher-level technicians and other teams as needed. • Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access. • Support administration of Microsoft Intune, Microsoft 365, and Teams Voice. • Contribute to account management in systems such as EntraID, Active Directory, and other cloud services. • Install, configure, and repair computer hardware and software. • Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources. • Help migrate and update IT documentation into new platforms. • Collaborate with business units to ensure IT solutions meet needs and align with business objectives. • Participate in a rotating on-call schedule to support critical after-hours IT issues. • During your assigned week, you'll respond to urgent requests outside of normal business hours. Additional compensation is provided for on-call coverage. • Perform other duties as assigned.

Android Azure Cloud iOS

View details: IT Technician I

United States

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Senior Manager, IT

Lattice

Lattice is a people success platform that empowers leaders to build engaged, high-performing teams & winning cultures.

IT Support12 hours ago

Full Time Remote SeniorTeam 501-1,000Since 2015H1B Sponsor

Company Site LinkedIn

• Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance • Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations • Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation • Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation • Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation • Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations • Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows • Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems • Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications • Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes • As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff • Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence • Provide ongoing performance feedback, goal setting, coaching, and development plans for staff • Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures • Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures • Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners • Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders

Jamf

View details: Senior Manager, IT

United States

$159.5K - $199.5K / year

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IT Operations Specialist

Freshpaint

Freshpaint automatically captures customer actions on your site then sends the data to any tool in your tech stack.

IT Support14 hours ago

Full Time Remote JuniorTeam 11-50H1B No Sponsor

Company Site LinkedIn

• Execute employee onboarding and offboarding accurately, securely, and on time • Provision, maintain, and troubleshoot company laptops and employee endpoints • Support employees with hardware, software, access, and account issues while delivering a fast, dependable support experience • Handle employee access requests and changes with appropriate approvals and attention to least privilege, while supporting RBAC rollouts, access reviews, and cleanup work • Support security questionnaires, audit evidence collection, and compliance-related operational processes • Turn repeat issues into better documentation, runbooks, and lightweight process improvements.

View details: IT Operations Specialist

United States

$80K - $120K / year

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Help Desk Supervisor

Chronos Operations, LLC

IT Support15 hours ago

Full Time Remote Mid Level

Role Description Chronos Operations, LLC is seeking a Help Desk Supervisor to provide real-time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier I, II, and ACE operations. This role is responsible for ensuring service levels, quality assurance, and resolution objectives are met across all Tier channels, providing on-shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts. - Provide real-time supervisory oversight of Helpdesk Tier I, II, and ACE agents during assigned shift. - Monitor team performance to ensure all Service Level Agreements (SLAs), Key Performance Areas (KPAs), and performance metrics are consistently achieved or exceeded. - Analyze performance dashboards and operational metrics to identify trends, mitigate risks, and implement continuous process improvements. - Conduct regular quality assurance reviews, ticket audits, and coaching sessions to improve customer service, technical accuracy, and adherence to standard operating procedures. - Ensure compliance with all contractual deliverables, reporting requirements, and government-directed processes. - Participate in operational meetings, readiness reviews, and continuous improvement initiatives to support mission success. - Monitor agent availability, productive status, and contact volume to ensure service delivery objectives are met. - Ensure >=80% of calls/chats are answered within 60 seconds (Service Level AQL). - Ensure >=90% email and self-service ticket processing within a 12-hour period. - Monitor ASD ticket processing to ensure >=90% resolved or escalated within 4 hours. - Monitor and drive First Contact Resolution (FCR) towards >=80% target. - Identify and escalate operational events (volume spikes, wait time increases) per Operations Management SOP. - Coordinate with Help Desk Specialists on escalation flow and warm transfers. - Serve as on-shift liaison between Helpdesk agents and TSD leadership. - Participate in major incident management, ensuring timely escalation to the Enterprise Operations Center (EOC). - Monitor and manage Sensitive VIP customer escalations. - Support development and deployment of alert messages for outages and known issues. - Provide real-time coaching and guidance to agents on call handling, troubleshooting, and documentation. - Support onboarding and offboarding activities, including ensuring personnel complete all required training, security requirements, and equipment accountability processes. - Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success. - Responsible for onsite coordination of Government-Furnished Equipment (GFE), including issuing equipment to new hires and recovering equipment from separating employees. - Ensure at least one supervisor is on duty for all shifts 24x7x365 and at each location. - Other duties as assigned. Qualifications - High School diploma or GED equivalent. - 3+ years of IT Help Desk or Service Desk experience. - 1+ year of Supervisory or Team Lead experience in a Contact Center environment. - Must have experience with ServiceNow. - Must be able to report onsite, as required, to support the issuance of Government-Furnished Equipment (GFE) to new employees and the retrieval of GFE from terminated or departing personnel. - Successfully pass background and drug screening. - U.S. Citizenship required; must be able to pass CBP Background Investigation (BI). Requirements - Preferred Qualifications: - Bachelor’s degree in business administration, Information Technology, or related field preferred. - HDI Support Center Team Lead or similar certification. - ITIL Foundation certification. - Experience with AI tools. - Prior CBP or federal government help desk experience. Benefits - At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. - Our positive and supportive culture encourages our team members to do their best work every day. - We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. - We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

View details: Help Desk Supervisor

United States

$35 - $37 / hour

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Service Desk Specialist

Flexscale

IT Support15 hours ago

Full Time Remote Mid Level

Role Description Provide Level 1/2 support to end users, troubleshooting hardware, software, and network connectivity issues across Windows 11, macOS, iOS, and Android. - Log, track, and resolve tickets in the IT case management system (ServiceNow or similar), adhering to ITIL v4 standards and established SLAs. - Manage user accounts, permissions, and security policies via Active Directory, Azure AD/Entra ID, and Office 365 Admin Center, including additions, changes, and deletions with proper approvals. - Execute device imaging, deployment, and patch management for laptops and desktops using SCCM and Microsoft Intune. - Provide lifecycle support for workstations, printers/MFPs, and conference room systems (Microsoft Teams Rooms), including hardware diagnosis and repair. - Coordinate and schedule vendor service for ATMs, printers, and other equipment, monitoring repairs start to finish. - Troubleshoot networking issues (TCP/IP, DNS, DHCP) and support secure remote access via Cisco AnyConnect and Palo Alto GlobalProtect. - Perform hardware asset audits and maintain accurate hardware/software inventory records (Passport or similar). Qualifications - 2+ years in service desk, desktop support, or IT support, ideally in banking or financial services. - Hands-on with Active Directory and Azure AD/Entra ID user administration. - Experience with endpoint management tools such as SCCM or Microsoft Intune. - Familiarity with ITSM/ticketing platforms (ServiceNow preferred) and ITIL v4 practices. - Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and remote access solutions (Cisco AnyConnect, Palo Alto GlobalProtect, or similar). - Strong hardware troubleshooting and repair skills (desktops, laptops, printers, ATMs a plus). - Ability to manage a high-volume ticket queue while maintaining SLA compliance. - Excellent communication skills and a customer-service mindset. Requirements - Nice to have: - Experience supporting a bank or credit union environment, including branch/ATM technology. - Experience supporting large user bases (500+ employees). - Experience supporting environments through a merger or systems consolidation. Benefits - Work From Home: Fully remote setup with local support. - Generous Paid Time Off: Start with 18 paid leaves annually. - U.S. Holiday Observance: Enjoy U.S. holidays off. - Professional Environment: Join a supportive, growth-oriented global team.

View details: Service Desk Specialist

United States

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B2B IT Administrator

Terac

Democratizing the future of market research with AI

IT Support16 hours ago

Contract Remote SeniorTeam 1-10Since 2025H1B No Sponsor

Company Site LinkedIn

• Complete a few simple tasks as guided by the instructions. • Answer a structured set of questions about your choices. • Share your thoughts and experiences openly during the session.

View details: B2B IT Administrator

United States

$10 / hour

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Inpatient Audit Specialist – PRN

Datavant

Datavant is a software development company working to eliminate the silos of healthcare information that hold back improved patient care and innovative medical

IT Support18 hours ago

Part Time Remote Senior

Company Site

• Performs Inpatient Facility coding audits according to scope of work, for the purpose of Onboarding, Focused, Service Level Agreements or Other Types of reviews, using appropriate assignment of codes and other coding-related elements using MS DRG or APR DRGs. • Provides rich and concise rationale explaining the reasoning behind any identified changes, including specific references, location of documentation, etc. • Keeps abreast of regulatory changes. • Organizes and prioritizes multiple cases concurrently to ensure optimal workflow and turnaround time • Provides coder education via the auditing process • Function in a professional, efficient, and positive manner • Adhere to the American Health Information Management Association’s code of ethics. • Must be customer-service focused and exhibit professionalism, flexibility, dependability, desire to learn, commitment to excellence and commitment to profession. • High complexity of work function and decision making • Strong organizational, teamwork, and leadership skills

View details: Inpatient Audit Specialist – PRN

United States

$35 - $45 / hour

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Senior Enterprise Architect

SAIC

Advancing the power of technology and innovation to serve and protect our world.

IT Support18 hours ago

Full Time Remote SeniorTeam 10,001+Since 1969

Company Site LinkedIn

• Serves as a trusted technical advisor to the Program Manager and the supported team. • Provide technical guidance and advice regarding IT systems in general. • Implement governance and control as well as standards across the portfolio. • Tracking, monitoring, and updating status on technology (e.g., cloud, AI/ML) services and architecture. • Supporting, updating, and reviewing IT technology roadmaps. • Participate with senior managers to establish strategic plans and objectives. • Acts as advisor to management and customers on advanced technical research studies and applications. • Provide Technical guidance and Expert advice in areas of Mainframe Modernization, including Migration to Cloud, etc. • Provide Advisory support on IT applications architecture with the latest technologies (e.g., Cloud, AI/ML, GenAI, LLM, etc.), validity, applicability, and relevance. • Engage in defining, developing, and keeping current Agile/SDLC engineering and architecture artifacts and standards. • Provide oversight of Agile/SDLC reviews, including change management to ensure compliance with standards and required guidance. • Maintain a library of PMO documents and build a repository of project templates for both technical and management to support the project managers. • Supporting portfolio, program, project-level business process analysis, mapping, improvements, reporting, market research, and internal outreach and communications. • Translate business processes into workflows and dashboards, where needed. • Design and implement effective database structures and models to store, retrieve, and analyze data. • Develop, construct, test, and maintain scalable data pipelines to collect, process, and integrate data from various sources. • Implement ETL (Extract, Transform, Load) processes to ensure data consistency and quality. • Integrate data from different sources, ensuring consistency, reliability, and accuracy. • Develop data APIs and automation scripts to streamline data integration and workflows.

Cloud ETL SDLC

View details: Senior Enterprise Architect

District Of Columbia + 1 more

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Soporte Operativo, Mesa de Ayuda Técnica

Inetum

IT Support18 hours ago

Full Time Remote Mid LevelTeam 10,001+H1B No Sponsor

Company Site LinkedIn

• Uso básico de Linux mediante consola (navegación de directorios, permisos, procesos y revisión de logs). • Ejecución de comandos predefinidos para validaciones operativas. • Conocimiento básico de SQL (consultas simples SELECT, filtros y ordenamientos). • Ejecución de pruebas funcionales básicas siguiendo casos de prueba documentados. • Atención de incidencias mediante herramienta de tickets. • Seguimiento oportuno de tickets hasta su cierre o escalamiento. • Identificación y documentación de evidencias de errores. • Monitoreo básico de servicios y aplicaciones. • Validación de flujos operativos después de cambios o despliegues. • Escalamiento adecuado de incidencias a niveles superiores. • Elaboración de reportes simples de incidencias y seguimiento. • Comunicación clara con usuarios finales y áreas técnicas. • Apego a procedimientos y manuales operativos. • Disponibilidad para trabajar bajo métricas de atención y cumplimiento de SLA.

Linux SQL

View details: Soporte Operativo, Mesa de Ayuda Técnica

United States

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