This page tracks remote it support openings that are location-eligible for Florida.
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Role Description Gritter Francona is seeking an IT Asset Management Subject Matter Expert to support a federal Information Technology Asset Management (ITAM) program. This role will serve as the lead ITAM knowledge resource for an enterprise effort focused on strengthening: - Hardware asset management - Software asset management - Lifecycle governance - Policy alignment - Operational processes - Data quality - Compliance - Strategic planning The IT Asset Management Subject Matter Expert will provide both strategic advisory support and hands-on expertise in: - Process design - Requirements analysis - Policy documentation - Governance development - Roadmap planning - Future-state operating model development The ideal candidate has deep experience across both hardware asset management and software asset management and can help stakeholders translate complex ITAM challenges into practical, scalable, and compliant solutions. Qualifications - Bachelor’s degree - Minimum of 8 years of relevant experience - Experience serving as a subject matter expert, advisor, lead analyst, consultant, or senior practitioner in IT Asset Management, Hardware Asset Management, Software Asset Management, IT governance, IT service management, or enterprise IT operations - Experience supporting both hardware asset management and software asset management activities - Experience developing or improving ITAM processes, workflows, policies, procedures, governance materials, roadmaps, or operating models - Experience conducting requirements analysis, current-state assessments, gap analyses, process reviews, or operational improvement studies - Strong understanding of asset lifecycle management, inventory accountability, software license management, compliance, data quality, reporting, and governance considerations - Ability to translate complex ITAM challenges into clear findings, recommendations, documentation, and implementation approaches - Strong written and verbal communication skills, including the ability to prepare client-ready reports, briefings, policy materials, and advisory recommendations - Ability to work effectively with government stakeholders, program managers, analysts, technical teams, and senior leaders - U.S. citizenship required Requirements - Experience supporting Department of Veterans Affairs or other federal civilian agency programs - Experience with ITAM tools, platforms, or data environments such as ServiceNow HAM/SAM, CMDBs, Flexera, Snow, SCCM/MECM, Intune, Tanium, or similar enterprise asset management and discovery tools - Familiarity with ITIL, ISO/IEC 19770, federal IT governance, compliance frameworks, audit readiness, and policy development - Experience supporting enterprise-scale ITAM transformation, IT modernization, asset visibility, software compliance, hardware lifecycle optimization, or data quality improvement initiatives - Experience developing ITAM governance frameworks, program governance plans, governance charters, RACI matrices, strategic roadmaps, operating models, SOPs, workflows, or policy repositories Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development
The work you want to do. The people you want to work with. Join our team and gain access to innovative solutions.
• Responsible for overseeing daily help desk operations and ensuring the delivery of high-quality IT support services across both cloud-based and on-premises environments. • Manage support teams, maintain service performance standards, and collaborate across technical and business teams. • Refine processes, technology, infrastructure, and personnel to transition EDA into a scalable, distributed intelligence ecosystem. • Enhance cyber security, structured governance, metadata lineage, and data transformation capabilities of the command.
Roers Cos. is a leader in multifamily real estate investment, development, construction, and property management.
• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications. • Troubleshoot day-to-day system issues and respond to user questions in a timely manner. • Support system configuration updates as needed. • Assist with data imports and exports between Yardi Voyager and integrated systems. • Support report requests and troubleshoot reporting issues. • Escalate complex issues when needed and follow through to resolution. • Track support requests and communicate updates with internal teams. • Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution. • Submit, monitor, and follow up on vendor support requests. • Maintain strong vendor relationships to support timely responses and issue resolution. • Assist with system upgrades, updates, and release testing. • Help ensure integrations between systems are functioning as expected. • Report recurring issues and assist with identifying long-term solutions. • Assist in developing and maintain standard operating procedures (SOPs) related to operational systems. • Create and update user guides and support materials. • Assist with onboarding and training new system users. • Review and update documentation to ensure ongoing accuracy. • Build knowledge of how operational teams use systems in day-to-day workflows. • Identify opportunities to improve user experience and system processes. • Share feedback from users and recurring support trends with internal teams. • Stay informed on system updates and enhancements for supported platforms. • Assist with testing and user acceptance activities for system changes and updates. • Support operational teams in adopting system changes and updates. • Support business initiatives by continuously looking for AI products and implementing throughout the company.
By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Role Description As a Technical Support Specialist, you’ll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You’ll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we’d love to have you on board! - Provide phone and email support to Ting customers, ensuring timely and professional assistance. - Create, maintain and follow clear, concise, and accurate documentation for internal and external use. - Troubleshoot and resolve issues down to the root cause. - Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. - Identify, report, and document technical issues. - Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. - Support the Engineering team by testing software and hardware, contributing to product improvements. - Perform other duties as required to support business objectives. Qualifications - Associate’s degree or valid, up-to-date certification in a related field. - 2+ years of experience in technical support or customer support roles. - Experience using ticket systems to track and resolve customer inquiries. - Proven ability to deliver exceptional customer care via phone and email. - Strong organizational skills with the ability to multi-task in a fast-paced environment. - Self-motivated and disciplined to excel in a remote work setting. - Availability to work a rotating schedule, including nights, weekends, and holidays. Benefits - Opportunity to be a part of groundbreaking technology that is creating a new category. - Helping to protect families, homes, and communities from the devastating impacts of electrical fires. - Exceptional opportunities for professional development. - Competitive compensation and comprehensive benefits. - Ownership, strategy shaping, and driving meaningful change. Company Description Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.
Role Description The Sr. IT Lead - Manhattan Active WM will lead and support the migration from legacy warehouse systems to Manhattan Active Warehouse Management across multiple locations. This role will serve as a Manhattan Active WM SME, helping define the solution, implementation standards, support model, and phased rollout approach. The SME will work closely with operations, IT, infrastructure, automation vendors, Manhattan resources, and external system owners to ensure successful integration, go-live, and stabilization. Qualifications - High School Diploma and relevant work experience. - 10+ years of hands-on experience implementing Manhattan Active Warehouse Management; experience limited to Manhattan WMi, legacy Manhattan WMOS, or SCALE is not sufficient by itself. - Experience serving as a lead SME, solution owner, architect, or senior functional consultant on at least one Manhattan Active WM implementation. - Strong understanding of warehouse operations, including receiving, inventory control, replenishment, picking, packing, shipping, returns, and exception handling. - Experience migrating from legacy WMS environments and replacing or integrating related TMS, WES/WCS, automation, and warehouse execution functions. - Experience integrating WMS with external order management systems, preferably Manhattan Omni or another upstream order source outside the direct control of the WMS team. - Experience with multi-site implementation planning, phased rollouts, pilot deployments, site-specific configuration, testing, cutover, and post-go-live stabilization. - Working knowledge of warehouse hardware and automation, including RF devices, barcode scanners, label printers, conveyors, pick-to-light, WCS/WES interfaces, and network dependencies. - Ability to create documentation, standards, process flows, configuration guides, test plans, cutover plans, and support handoff materials. - Ability to mentor internal IT, operations, business analyst, and support teams so the organization can build Manhattan Active WM capability internally. - Strong communication, analytical, problem-solving, and stakeholder management skills across operations, IT, vendors, and leadership. Requirements - Up to 25% travel to any of our US sites. Benefits - Competitive salary of $104,000–$146,000 plus yearly bonus. - Comprehensive benefits, including medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, sick time, and company holidays. - Compensation is based on experience, skills, and education.
Sangoma Technologies is a trusted world leader in value-based Unified Communications & UCaaS solutions.
Role Description Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. - Manage, mentor, and develop a team of IT support technicians. - Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service. - Develop and implement IT support policies, procedures, and best practices. - Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement. - Analyze and report on support metrics to identify areas for improvement. - Serve as a point of escalation for advanced technical support issues. - Maintain a comprehensive knowledge base of support procedures and technical solutions. - Ensure team adherence to service level agreements (SLAs) and quality standards. - Develop training programs for staff to enhance technical skills and customer service capabilities. - Stay current with industry trends and emerging technologies to continuously enhance support services. - Participate in IT projects and initiatives to improve overall business operations. Qualifications - 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role. - Bachelor’s degree in Information Technology, Computer Science, or related years of experience in IT. - Strong understanding of IT service management (ITSM) frameworks. - Strong Microsoft experience and working knowledge of all products. - Must have experience in triaging IT ticket requests. - Proven leadership and team management skills. - Excellent problem-solving and analytical abilities. - Exceptional verbal and written communication skills. - Ability to work in a fast-paced environment and manage competing priorities. - Strong customer service orientation and a commitment to excellence. - Familiarity with ticketing systems, remote support tools, and network troubleshooting. Requirements - ITIL certification or other relevant IT service management certifications (preferred). - Experience working in the telecommunications or software industry (preferred). - Knowledge of VoIP technologies and Unified Communication systems (preferred). - Proficient in using performance metrics and KPIs to drive team effectiveness (preferred). Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period. - Flexible PTO plan & Company Holidays. - Employee Stock Option Purchase Plan. - 401K with matching. - Entrepreneurial work environment partnered with high-growth career opportunities. - Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
DTCC, which stands for Depository Trust and Clearing Corporation, is a leading financial services company providing secure, efficient, and transparent post-trad
Title: IT Business Management Associate Location: 1333 Crestside Drive, Coppell, TX, 75019, US 18301 Bermuda Green Dr, Tampa, FL, 33647, US Salary RangeAssociate-60,000-115,000-USD Featured OpportunitiesNo FLSA StatusExempt Job Description: Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Pay and Benefits: - Competitive compensation, including base pay and annual incentive - Comprehensive health and life insurance and well-being benefits, based on location - Pension / Retirement benefits - Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. - DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: The IT Business Management Associate will be part of the IT Business Management & Operations team that specializes in facilitating cross-IT process development and improvement, managing cross-IT initiatives and programs. The candidate in this role will be a self-starter who will apply a broad knowledge of program management and analytical skills in order to support Operational programs and processes within the BMO function. Primary Responsibilities: - Coordinate, manage, and monitor agendas and actions associated with IT leadership forums, under the guidance of and in partnership with the IT BMO Director. - Support IT Employee Engagement efforts including in person networking events. - Facilitate meetings to get to resolution or solutions. - Demonstrate problem solving, analytical and collaboration skills to drive cross - IT initiatives and programs. - Demonstrate strong written communication skills by drafting and/or reviewing updates to IT strategic priorities. - Exhibit strong analytical skills, reviewing data sets to create presentations with themes, key insights, and recommendations. - Multi-task by supporting various efforts at one time. - Aid in preparation of content for participation in BMO Monthly meetings, IT Town Halls, and other forums, as needed. - Provide follow-through on tasks and initiatives to reach desired outcomes more efficiently. - Provide additional operational support as needed. Qualifications: - Minimum of 4 years of related experience - Bachelor's degree preferred or equivalent experience Talents Needed for Success: - Excellent written and verbal communication skills. - Passion for problem solving and enhancing the employee experience. - Strong analytical skills with the ability to synthesize complex sets of data into easily digestible content. - Comfortable with ambiguity and ability to develop recommendations and solutions. - Excellent attention to detail and follow through. - Committed to personal excellence and actively seeks out feedback from peers. - Self-motivator and able to complete assignments on-time. - Innovative and curious about new ways to enhance existing processes. - Collaborates well within and across teams. - Works with the team to review deliverables and ensure quality and accuracy. - Adheres to established rules and procedures when performing work. The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Key Responsibilities - Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. - Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management. - Utilize and contribute to the internal knowledge base for common issues and solutions. - Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions. - Provide excellent customer service with a positive and professional attitude. - Troubleshoot and resolve customer complaints or concerns effectively. - Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs. - Perform other duties as assigned. Qualifications - Proficiency with Windows 10 and Windows 7. - Strong troubleshooting and problem-solving skills. - Experience in a call center or help desk environment. - Ability to multitask and maintain attention to detail. Requirements - Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps. - Ability to work from home with a hard-wired Ethernet connection (cable not provided). - PC, two monitors, headset, mouse, and keyboard will be provided. Preferred Qualifications - Associate degree or higher in Computer Science or a related IT field. - Two or more certifications such as A+, Security+, Network+, or CCNA. Location - Preference for candidates local to Cedar Rapids, IA; Huntsville, AL; or Raleigh, NC. - Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 19, 2026.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.
Role Description DMI is seeking an IT Engineer to provide engineering-level endpoint and infrastructure support for a federal agency client. This is not a Tier 1 help desk role — you will design, implement, and maintain technical controls across Windows and macOS environments, covering imaging, patch management, device lifecycle, identity engineering, and telemetry to support threat detection and incident response. - Design and maintain secure, standardized workstation images for macOS and Windows platforms, including VDI and remote access configurations - Engineer and maintain endpoint configuration baselines using Ivanti, KACE, Microsoft Intune, and Windows Autopilot; remediate configuration drift and enforce compliance policies - Implement and manage OS and application patch management processes; coordinate orchestration, post-deployment validation, and rollback - Support device enrollment, provisioning, and lifecycle management using Intune, Autopilot, Apple Business Manager, and JAMF; maintain accurate asset inventory - Configure and maintain endpoint logging and telemetry; ensure log forwarding to enterprise SIEM and EDR platforms - Follow a formal assessment-to-remediation workflow, producing Findings Reports, Remediation Plans, and Validation Reports for all engineering changes - Produce and maintain operational runbooks, knowledge transfer materials, and escalation documentation Qualifications - Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred - Education requirements may be waived based on professional experience, at the government’s discretion - 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity - 6+ years performing engineering (not help desk) functions in enterprise environments - Experience building and maintaining Windows and macOS workstation images, including automation, validation, and rollback - Hands-on experience with Ivanti and/or KACE for OS and application patch management - Experience with Microsoft Intune and Windows Autopilot for device provisioning and compliance enforcement - Experience implementing passwordless authentication and hardware-backed credentials - Experience configuring endpoint logging and forwarding telemetry to SIEM and EDR platforms - Experience supporting forensic collection and audit readiness - Experience working under formal change control, audit, and security governance processes Requirements - Experience with JAMF Pro for macOS endpoint management - Microsoft certification in endpoint management or cloud administration - Prior federal government IT engineering experience Clearance Requirements - Must possess or be eligible to obtain and complete a government security screening and/or a Secret security clearance - Active Top Secret (TS) clearance required Citizenship Status Required - Must be a U.S. Citizen Physical Requirements - None required for this position Benefits - Convenience/Concierge: Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier - Development: Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive - Financial: Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future - Recognition: Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements - Wellness: Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health
Huna Totem Corporation is a growing Alaska Native corporation. We have a deep commitment to creating long-term value for its shareholders, supporting its communities, and advancing business excellence across its operations. Our success is measured not only by growth, but by how well we uplift our shareholders and preserve culture for future generations. We are building a professional, collaborative, and forward-thinking organization that leads by example, pursues excellence in all we do, and creates meaningful opportunities for our employees, shareholders, and communities.
Role Description Huna Totem Corporation is seeking an IT Specialist with a developer emphasis to join our growing IT team. This role will serve as a hands-on technical resource with a primary focus on front-end development, internal applications, systems integration, and technology solutions that support business operations. - Design, develop, and maintain internal web applications and software solutions that support business objectives. - Work with full-stack technologies to improve systems, automate processes, and enhance operational efficiency. - Manage, maintain, and optimize databases to support data integrity, reporting, and application integration. - Provide technical support across IT areas, including workstations, servers, networks, software, and business systems. - Research, evaluate, and learn new technologies to solve business and technical challenges. - Develop automation and systems integration solutions to streamline IT operations. - Support IT security, compliance, and best practices throughout the software development lifecycle and IT environment. - Adapt to changing priorities and business needs in a fast-moving, growth-oriented organization. - Support IT projects across multiple locations, including travel as needed. - Perform other duties as assigned to support the effectiveness and continued growth of the IT department. Qualifications - At least two years of experience in IT, software development, IT project management, or a related technical field. - Strong problem-solving, critical-thinking, and troubleshooting skills. - Ability to manage multiple projects and adjust to shifting priorities. - Strong organizational skills and attention to detail. - Excellent communication and customer service skills. - Ability to work independently and collaboratively as part of a team. - Willingness to travel as needed to support IT projects across company locations. Requirements - Experience in one or more of the following areas is highly desirable: - Front-end technologies such as Angular, React, JavaScript, or TypeScript. - Back-end technologies such as Node.js, Python, or ASP.NET Core. - Database management, including SQL or NoSQL databases. - Programming, automation, and systems integration. - Systems administration, including operating systems and Microsoft 365. - Networking, hardware, cybersecurity, or IT infrastructure support. - Artificial intelligence tools, data analysis, or emerging technologies. - Project management or cross-functional technology implementation. Benefits - Employer-paid health insurance for the employee - Employer-paid dental insurance for the employee - Employer-paid vision insurance for the employee - Employer-paid life insurance for the employee - Employer-paid long-term disability insurance for the employee - Generous paid time off - 6% employer match, subject to plan terms - Opportunities for professional growth and development - A collaborative team environment within a growing organization Company Description Huna Totem Corporation is a growing Alaska Native corporation. We have a deep commitment to creating long-term value for its shareholders, supporting its communities, and advancing business excellence across its operations. Our success is measured not only by growth, but by how well we uplift our shareholders and preserve culture for future generations. We are building a professional, collaborative, and forward-thinking organization that leads by example, pursues excellence in all we do, and creates meaningful opportunities for our employees, shareholders, and communities.
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Cloud, Cyber Security, ITSM, ServiceNow, ERP
