Role Description The Intern provides administrative support to the IT team and assists with special projects. This internship provides an opportunity to learn about the fundamentals of various IT functions. The Intern is responsible for a variety of projects designed to be completed. Gain knowledge of and interact with teams and other business professionals throughout the internship. Qualifications - Strong communication skills - Ability to work collaboratively in a team environment - Interest in IT functions and administrative support Requirements - Currently enrolled in a degree program related to IT or a related field - Basic understanding of IT concepts - Proficiency in Microsoft Office Suite Benefits - Remote position in the US - Competitive hourly wage of $15.00 - $18.00 USD - Opportunity for professional growth and development Company Description Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

• Responsible for reviewing and auditing the work performed by Patient Advocates • Ensure that patient advocacy tasks are completed accurately in alignment with program requirements • Identify revenue recovery opportunities and surface actionable findings to leadership • Support audit responsibilities centered on PAP and Copay program workflows • Review completed enrollments, claims, and medication orders for accuracy • Evaluate rejection reason codes and track patterns in misuse for improvement • Document and track quality findings to support identification of improvement opportunities • Prepare audit finding reports and submit structured feedback

• Handle IT support requests submitted via Slack, covering both routine issues and complex problems that require deeper technical investigation or elevated access • Resolve hardware, software, connectivity, and account-related issues for remote employees across macOS and Windows environments • Triage, prioritize, and manage your own ticket queue with minimal supervision, meeting defined SLA targets • Escalate issues to the next support level when they fall outside L2 scope, providing full context and steps already taken • Document resolutions clearly and contribute to the internal IT knowledge base to reduce repeat tickets • Manage user accounts, groups, and licenses in Microsoft Entra ID (Azure AD) and Microsoft 365 admin center • Handle access requests, permission changes, and offboarding tasks across Exchange Online, SharePoint, OneDrive, and Teams • Troubleshoot MFA issues and assist users with account access problems • Assist with SharePoint site administration and OneDrive configuration as needed • Support onboarding and offboarding workflows, including device enrollment, configuration, and deprovisioning via Rippling MDM • Troubleshoot endpoint issues across macOS and Windows, including application installation, OS updates, and performance problems • Assist with Sophos endpoint agent deployment, alert triage, and policy enforcement in coordination with the Senior Systems Administrator • Provide user-level support for core business platforms, including Slack, Zoom, 1Password, Jira, Confluence, Greenhouse, and Harvest • Assist users with SSO login issues, account access problems, and password-related requests • Support onboarding of new hires by provisioning accounts and licenses across the R&P platform stack • Communicate clearly with employees at all levels in written English — in Slack, Zoom, email, and documentation • Escalate complex issues to the Senior Systems Administrator with full context and steps already taken • Participate in async handoffs and status updates in a remote-first work culture.

• Serve as the first point of contact for incoming support requests, triaging and resolving issues or escalating when needed • Support customer-facing product issues by reproducing reported problems, documenting them clearly, and resolving or handing them off to engineering • Work on straightforward bug fixes under guidance and close the loop with the people who reported them • Provide internal IT support for employee accounts, access and permissions, hardware, software, and connectivity • Track tickets through resolution and keep status updates, notes, and ownership accurate and up to date • Write and maintain simple help documentation and internal knowledge base articles for recurring issues • Partner with support engineers and developers to identify patterns and reduce repeat tickets