GoGuardian

Role Description As a New Business Executive, you will be responsible for the full sales life-cycle of Midmarket/Enterprise accounts within Texas and Oklahoma. You will proactively build client relationships while consistently achieving and exceeding revenue objectives. What You'll Do - Drive acquisition of new clients in Texas and Oklahoma through the full sales life-cycle for accounts including discovery, demo, and negotiation sales cycle. - Perform product demonstrations, discovery calls, and onsite meetings weekly in territory. - Build, measure, and optimize your sales process to achieve targeted sales objectives. - Be an expert on your pipeline and forecast with accuracy. - Work with marketing and product teams to refine positioning and messaging for campaigns based on prospect feedback. - Work with the Sales team to define and execute on quarterly sales goals. - Keep CRM up to date with all sales activity and notes. - Work cross-functionally with different organizations such as Support, Marketing, and Customer Success. - Monitor and measure your individual KPIs to track and improve performance. - Utilize internal technology to maximize results. - Own and drive your market including attending key events. - Build a strong network. Qualifications - Deep knowledge of sales processes with 3+ years of technology sales experience in a B2B SaaS environment in K-12 in Texas and Oklahoma. - Experience in identifying, developing, negotiating, and closing technology deals in K-12 in the Texas and Oklahoma markets. - Personal history of repeatedly exceeding past individual contributor quota. - Technically minded, with an in-depth understanding of B2B Sales and experience selling into government entities. - Strong communication, analytic, and listening skills, and a desire for constant improvement. - Ability to effectively operate with high-energy and flexibility in a fast-paced, constantly evolving team environment. - Ability to build scalable processes, and you have the analytical skills to optimize them over time. - Highly effective communicator with strong EQ and influencing skills. - Hands-on experience with multiple sales techniques (including cold calls). - Ability to understand customer requirements and identify solutions to meet those needs. - Proven track record of success and over-achievement of quotas. - Exceptional presentation skills with the ability to engage prospects with effective written and verbal communication. - You have strong interpersonal skills and you are an excellent team player. - Strong work ethic and collaborator. Benefits - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal well-being, including work from home funds, fertility & adoption reimbursement, and more. - A varied and challenging role in a global and highly innovative high-growth company. - Supportive, driven colleagues who have your back and share your passion. - The typical annual base salary range for this position, combined with variable pay, results in a total targeted earnings of between $160,000 and $165,000.

Title: Staff Software Engineer - Admin Location: United States Job Description: What We Do At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What It’s Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role We’re looking for a Staff Software Engineer to build new and maintain existing products in GoGuardian’s Safety product suite . In this role, you’ll contribute to the full software development lifecycle, from conception, research, definition, scoping, planning, implementation, and testing, to documentation, delivery and maintenance. This position sits on the Admin Team, GoGuardian Admin delivers a single, unified interface for setting filtering policies and reporting across ChromeOS, Windows, and macOS devices. Powerful DNS-protection helps schools comply with CIPA across BYOD, guest networks, and unmanaged devices, all managed from the same dashboard. The ideal candidate is curious, able to manage risk, and driven to deliver quality software. What You'll Do - Collaborate with a cross-functional team toward feature delivery; Working both independently and in pairs/groups with others of varying skill levels - Leverage strong problem solving skills to apply existing knowledge and experience to new problems and creative solutions - Write production-grade code for well-scoped features with the help of code reviewers - Understand, implement and contribute to GoGuardian’s best practices, including style guides, standards, code reviews, documentation management, and operational workflows - Being generally available to work during standard working hours and to participate in an on-call rotation for production application support - Work closely with Product Management to create new features and products. - Lead the application architecture decision making process. - Champion AI adoption across engineering by defining best practices and driving effective use of AI in development workflows to improve velocity, quality, and customer impact. - Continuously experiment with and operationalize AI tools to accelerate innovation, improve productivity, mentor teams on AI usage, and help shape the company’s AI engineering culture and strategy. - Take part in short and long term planning. - Build & operate AWS infrastructure - Monitor and track performance and reliability of our services and software to meet promised SLA - Mentor other developers to increase the overall performance of the team. Who You Are - 8+ years experience as a software engineer of SaaS applications and or working on customer facing products - Competency in one or more languages. Experience with Go, Javascript, React, and MySQL preferred - Competency with Kafka or other Event Sourcing Systems - Direct involvement in shipping at least one production application / product - Experience with monitoring, performance optimization, technical documentation, and unit / integration testing - Up-to-date knowledge of full stack web development languages, libraries, and technology - Writes production-grade code for well-scoped features; integrating feedback from code reviewers - Learns quickly, applies existing knowledge to new challenges and is building proficiency in relevant technical skills - Confident in making technical decisions and explaining the reasoning behind them - Have deployed software utilizing AWS, Terriform, Kubernetes, Docker, and/or other similar technology. - Can drive automation adoption and enhancement in areas such as Test Automation, Github Runners, CI/CD platforms, and other automation platforms - Can drive change beyond the scope of the team. Nice to Have - An interest in Machine Learning and AI technology What We Offer - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, fertility & adoption reimbursement, and more… Plus the intangible - A varied and challenging role in an innovative, global company. - Supportive, driven colleagues who have your back and share your passion. The typical base salary range for this position is $190,000 - $205,000 per year. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page. Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. GoGuardian's Job Applicant Privacy Policy is located here. #BI-Remote

Role Description We are looking for a Senior Manager, Product Marketing to shape and scale product marketing strategy across our K-12 product portfolio. This leader will play a pivotal role in driving new business growth, product and customer success, and renewals through a deep understanding of the market and innovative product positioning that builds demand and wins deals. This position sits on the Marketing leadership team, reporting to the Senior Director of Marketing. The ideal candidate is a hands-on product marketer with demonstrated experience scaling the PMM craft in a complex, multi-product B2B business. What You’ll Do - Lead the development and execution of comprehensive go-to-market strategies that drive the success of GoGuardian products across multiple market segments. - Conduct market analysis and competitive monitoring to identify emerging trends, anticipate customer needs, and inform new product innovation. - Develop compelling narratives and product messaging that position GoGuardian to win with multiple personas across the buying committee and user base. - Develop and oversee go-to-market plans for new product and feature launches, including positioning, campaign strategy, and sales enablement. - Drive the creation of high-impact marketing assets, such as sales collateral, product playbooks, messaging frameworks, digital marketing assets, and long-form videos to support all channels. - Analyze performance and market data to measure the effectiveness of marketing strategies, providing actionable recommendations for continuous improvement. - Identify and implement AI solutions to drive operational efficiencies and scale output. - Hire, manage, and mentor a small team. - Maintain a forward-looking perspective by staying at the forefront of industry trends, emerging technologies, and marketing best practices in education technology. - Collaborate closely with cross-functional teams, including product management, sales, sales enablement, and other marketing teams to ensure alignment and efficient execution. Qualifications - 8+ years of hands-on product marketing experience and team management. - Experience managing a multi-product portfolio with unique personas and aligning each product with the overall company strategy. - Experience leading multiple strategic initiatives at once and executing to hit objectives in a fast-paced environment. - Customer-centric approach and desire to be a voice of our customers. - Ability to anticipate future trends in education technology and influence product roadmaps accordingly. - Strong work ethic, combining bias for action with innovative thinking. - Experience leading research initiatives and analyzing market data, customer feedback, and product performance metrics to inform decision-making. - Ability to identify and address product challenges through data-driven analysis. - Self-starter and proactive problem solver who can identify and set short and long-term priorities. - Drive to constantly optimize and improve, combined with a relentless focus on customer experience. - Deep understanding of the K-12 education market is preferred. - Eager to take initiative in a fast-paced, ever-changing, dynamic environment. - Fueled by the opportunity to truly impact the education landscape. Benefits - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, fertility & adoption reimbursement, and more. - A varied and challenging role in an innovative, global company. - Supportive, driven colleagues who have your back and share your passion. - The typical base salary range for this position is $160,000 - $175,000 per year.

Role Description This is a high-volume, transactional renewal role supporting our Foundation Customer Success team. You will own sub-$2,500 renewal ARR accounts in your assigned region, executing renewals end-to-end using an established playbook and freeing Foundation CSMs to focus on growth and retention of larger accounts. This is an ideal role for a former SaaS inside sales rep or CSM who thrives on throughput, clean process execution, and measurable outcomes in a defined timeframe. This is a temporary, program-based role spanning June 1 through October 31, 2026, with potential for extension or conversion to a permanent position based on business needs and performance. What You'll Do - Own and execute sub-$2,500 renewal opportunities in your region (400–700 accounts) - Work the Foundation renewal playbook: outreach, quote delivery, follow-up, and close, with first contact triggered approximately 90 days before each account's close date - Identify and pitch multi-year conversion opportunities to reduce future transactional volume and lock in ARR - Maintain Salesforce hygiene daily (update stages, close dates, and next steps) - Escalate accounts that exceed $2,500 ARR, show churn signals, or require strategic conversation to the regional Foundation CSM within 24 hours of identification - Participate in weekly team syncs, bi-weekly regional CSM check-ins, and monthly program reviews with Katie King - Flag playbook gaps, objection patterns, or systemic issues that would improve the renewal motion for future programs Qualifications - 1–3 years of experience in SaaS inside sales, renewals, or customer success - Proven ability to manage a high-volume, transactional book - Salesforce proficiency required; comfortable with opportunities and activity input - Strong written and phone communicator - clear, concise, and customer-friendly - Self-directed and organized, able to prioritize a large book by close date without daily hand-holding - Comfortable in a fast-paced remote environment with minimal ramp time - K-12 EdTech experience a plus, not required Benefits - Competitive hourly rate of $30–32/hr - Fully remote engagement with a defined, predictable scope - Direct impact on $3.5M in annual recurring revenue - Mentorship from an experienced Foundation sales and CS leadership team - Opportunity to contribute to a mission-driven K-12 ed-tech company trusted by thousands of school leaders nationwide

Role Description The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. Reporting to the Manager, Customer Success, you’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. - Support customers in achieving their goals through GoGuardian’s platform. - Act as their trusted advisor and main point of contact throughout the customer journey. - Manage multiple accounts, identifying growth opportunities. - Willing to travel up to 30% of the time. - Measured against ARR targets and responsible for ensuring timely renewals, cross-selling additional products, and expanding accounts. - Strive to provide a delightful experience in every customer interaction. What You’ll Do - Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration. - Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling GoGuardian’s products. - Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation and onboarding, ensuring a smooth transition to GoGuardian’s platform. - Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth. - Act as a Strategic Customer Advocate: Build trusted advisor relationships by understanding customer goals and acting as their advocate within GoGuardian. - Maintain a High-Accuracy Sales Pipeline: Manage your pipeline within Salesforce, maintaining high accuracy in opportunity forecasting and reporting. - Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being responsive, knowledgeable, and proactive. - Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to develop and execute Strategic Growth Plans. Qualifications - 3+ years of experience in Customer Success, Account Management, or a client-facing sales role. - Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs. - Proficient in Salesforce, including managing forecasts and building reports. - Skilled in navigating customer objections and negotiating toward value-based outcomes. - Owns renewal and expansion motions, consistently delivering against ARR targets. - Able to work cross-functionally with channel and sales. - Practice detailed sales data hygiene in Salesforce and other sales tools. - Eager to take initiative in a fast-paced, ever-changing, dynamic environment. - Fueled by the opportunity to truly impact the education landscape. What We Expect - Customer Success & Relationship Management: Own and nurture customer relationships, ensuring that GoGuardian products and services consistently meet and exceed expectations. - Account Strategy and Renewal Management: Collaborate with New Business Managers to develop and execute Strategic Growth Plans for assigned regions. - Expansion, Cross-Sell, and Quota Ownership: Identify and pursue opportunities to upsell and cross-sell additional GoGuardian products. - Internal Collaboration and Customer Advocacy: Coordinate with internal teams to ensure a seamless customer experience. Benefits - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal well-being. - A varied and challenging role in a global and highly innovative high-growth company. - Supportive, driven colleagues who have your back and share your passion.

Role Description We’re looking for a proactive, tech-savvy, and people-friendly Help Desk Specialist III to support our fast-paced, Mac-centric environment. The ideal candidate will bring strong experience supporting Apple hardware, managing macOS devices with Jamf, and assisting technical teams including software engineers and QA staff. This person must have excellent troubleshooting skills, a service-first attitude, and the ability to collaborate effectively with U.S.-based teams. This role requires working aligned to early Pacific Time business hours (6:00 AM – 3:00 PM PT). What You'll Do - Provide Tier 1 & 2 support for macOS laptops, Windows OS laptops and applications, including hardware and software troubleshooting. - Build Okta workflows and SSO integrations. - Meet with stakeholders to help them scope Atlassian (Jira/Confluence) projects and workflow; expertise in configuring these workflows is a must. - Use Jamf Pro to manage macOS laptops and Workspace One for Windows OS laptops, configure, update, and secure Apple laptops. - Assist with Google Workspace tools—Gmail, Calendar, Drive—troubleshooting access, configuration, and integration issues. - Wipe, reimage, and restore Mac laptops; experience with Druva cloud backup or similar tools is preferred. - Configure and investigate Crowdstrike/JAMF EDR. - Investigate potential phishing, smishing, vishing attacks. - Assist in onboarding and offboarding tasks, including user provisioning, laptop setup, and account configuration. - Utilize Jira Service Management to complete assigned tasks, and provide clear, detailed documentation on work done; update current documentation and Confluence documents as needed. - Collaborate with U.S.-based IT and Security teams; must be available for a few meetings every week early morning Pacific Time hours. - Provide friendly, effective, and professional support to technical staff, including developers, QA engineers, and product teams. - Identify recurring issues and recommend process improvements or automation opportunities. Qualifications - 3–5 years of IT support experience, ideally in a software or SaaS company. - Strong experience supporting macOS, Windows OS and using Jamf Pro, Workforce One for device management. - Familiarity with Google Workspace admin tools and troubleshooting. - Experience with Druva or other cloud-based backup and restore solutions is a strong plus. - Strong experience in Okta, including orchestration and SSO migration. - Strong experience in Atlassian (Jira/Confluence). - Excellent communication skills and a great personality—friendly, approachable, and solution-oriented. - Comfortable working independently and cross-functionally in a remote setting. - Must be able to attend a few meetings per week during the Pacific Time Zone. - Must be able to communicate in English. - Laptop and peripheral shipping is a heavy part of the position, so reliable transportation and home storage space is a must; must also live near a FedEx shipping location. Benefits - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, fertility & adoption reimbursement, and more. - A varied and challenging role in an innovative, global company. - Supportive, driven colleagues who have your back and share your passion.

What We Do At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What It’s Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role We’re looking for an Executive Assistant to join and support our executive leadership team. In this role, you’ll play a critical part in driving operational excellence, strategic coordination, and team engagement across the organization. This position sits on our Executive Assistant team, reporting to the Manager of Executive Operations. The ideal candidate is a nimble self-starter who possesses deep administrative expertise, owns end-to-end logistics, demonstrates sound judgment, and takes a proactive approach to stay ahead. What You'll Do - Manage Complex Calendars & Priorities: Seamlessly coordinate multiple complex executive calendars and competing priorities, utilizing critical thinking to "think ahead" and anticipate the needs of your executive without explicit direction. - Coordinate Travel & Events: Arrange simple and complex travel arrangements (domestic and international) and execute high-quality event planning for offsites and large meetings, inclusive of managing budgets and logistics end-to-end. - Drive Business Operations & Processes: Streamline workflows by processing expense reports and facilitating critical business contracts/POs in alignment with procurement policies. Proactively identify opportunities to increase efficiency and improve processes. - Lead Communication & Meeting Prep: Manage leadership team rhythms (OpMechs, Staff meetings, etc.), serve as the key liaison by delivering meeting agendas and presentation materials, and lead follow-through/documentation on action items. Draft complex and sensitive correspondence on behalf of executives. You will handle sensitive material with the highest level of confidentiality. - Support Projects & Team Enablement: Champion organizational strategy by managing cross-group programs/events (such as employee recognition, All Hands, etc.), assisting with new hire onboarding, and resolving issues in imaginative, practical ways. - Business Context & Priority Alignment: Ensure a tight alignment across key business initiatives, priorities, and deliverables, to positively impact the executive you support through attending staff and other relevant meetings. - Relationship Building & Brand Extension: Operate professionally as a thoughtful extension of the executive brand, working collaboratively across all seniority levels. Utilize both formal and informal channels to navigate the organization and achieve timely results. Communicate effectively and professionally with customers and external contacts as a proxy for the executive(s) you support. Who You Are - 3+ years of experience supporting C-suite level executives - Able to effectively multitask under pressure, prioritize work, and quickly adapt to changing demands. Comfortable with utilizing AI and automating processes for maximum efficiency. - A self-starter with a strategic and creative approach to problem-solving. Track record of successfully driving initiatives with minimal oversight and independently finding solutions to challenges (if you don't know the answer, you can find it). - Exceptional communication skills, both written and verbal, with a professional and approachable presence. Demonstrated skills in professional business communication, including drafting emails, preparing reports, and facilitating meetings. - Demonstrates a high level of organization with relentless attention to detail and accuracy. - Exhibits a positive, energetic, and customer-service-oriented approach. Skilled at building and maintaining collaborative relationships across all organizational levels. - Thrives in an unpredictable, fast-paced setting, with a strong appetite for creating and implementing necessary processes. - College degree preferred - Eager to take initiative in a fast-paced, ever-changing, dynamic environment. - Fueled by the opportunity to truly impact the education landscape. - Something else? Tell us! We want to learn more about you… What We Offer - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, fertility & adoption reimbursement, and more… Plus the intangible: - A varied and challenging role in an innovative, global company. - Supportive, driven colleagues who have your back and share your passion. The typical base salary range for this position is $95,000 - $115,000 per year. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page. Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. GoGuardian's Job Applicant Privacy Policy is located here. #BI-Remote

What We Do At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What It’s Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. Reporting to the Manager, Customer Success, you’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks. Your primary objective will be to support customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey to retain and grow GoGuardian products and services. This role requires a proactive, customer-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a bridge between the customer and internal teams. You will be measured against ARR targets and responsible for ensuring timely renewals, cross-selling additional products, and expanding accounts to align with evolving customer needs. In every customer interaction, you’ll strive to provide a delightful experience, supported by strategic guidance and best practices to drive strong customer engagement and long-term success. What You’ll Do - Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration. - Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling GoGuardian’s products to meet evolving customer needs, contributing to both customer success and revenue targets. - Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation and onboarding, ensuring a smooth transition to GoGuardian’s platform and supporting product adoption through monitoring, guidance, and ongoing best practices. - Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth. Take proactive steps to maintain and improve customer health, providing personalized support as needed. - Act as a Strategic Customer Advocate: Build trusted advisor relationships by understanding customer goals and acting as their advocate within GoGuardian. Partner with cross-functional teams to deliver on customer needs, providing feedback to Product and other departments to continuously improve the customer experience. - Maintain a High-Accuracy Sales Pipeline: Manage your pipeline within Salesforce, maintaining high accuracy in opportunity forecasting and reporting. You will be responsible for meeting or exceeding a renewal, expansion, and cross-sell quota on a quarterly, and annual basis. - Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being responsive, knowledgeable, and proactive, continuously working to enhance customer satisfaction and loyalty. - Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to develop and execute Strategic Growth Plans for your designated region. Facilitate seamless transitions from Sales to Customer Success, ensuring alignment on customer needs and objectives. Who You Are - 2–4 years of experience in Customer Success, Account Management, Business Development or a client-facing sales role - - High Activity, Strong follow-up, Results driven - Strong desire to climb the latter in a growth role. - Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs - Proficient in Salesforce, including managing forecasts and building reports to inform account strategy - Skilled in navigating customer objections and negotiating toward value-based outcomes - Owns renewal and expansion motions, consistently delivering against ARR targets - Able to work cross functionally with channel and sales - Practice detailed sales data hygiene in salesforce and other sales tools What We Expect - Customer Success & Relationship Management - Own and nurture customer relationships, ensuring that GoGuardian products and services consistently meet and exceed expectations. - Act as the main point of contact for assigned accounts, fostering a trusted advisor relationship that positions GoGuardian as an essential partner in achieving customer goals. - Provide regular communication, strategic guidance, and best practices to help customers maximize their use of our platform. - Account Strategy and Renewal Management - Collaborate with New Business Managers to develop and execute Strategic Growth Plans for assigned regions. - Proactively manage contract renewals, ensuring agreements are secured before expiration, and identify areas for account expansion to support customer needs. - Track and monitor customer usage, engagement, and health, addressing any risks of churn with timely, targeted interventions. - Expansion, Cross-Sell, and Quota Ownership - Identify and pursue opportunities to upsell and cross-sell additional GoGuardian products, driving growth within your existing accounts. - Actively manage and maintain your sales pipeline within Salesforce, with impeccable hygiene and a high level of accuracy in opportunity forecasting and management. - Meet or exceed your ARR targets on a quarterly and annual basis through proactive account management, focusing on retention, expansion, and cross-sell opportunities. - Internal Collaboration and Customer Advocacy - Coordinate with internal teams to ensure a seamless customer experience, from onboarding through the entire customer lifecycle. - Act as an advocate for your customers within GoGuardian, sharing product feedback and insights with the Product team to inform future developments. - Partner with internal stakeholders to quarterback customer risks and escalations, creating and executing action plans to resolve issues and enhance customer satisfaction. What We Offer - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility &adoption reimbursement, and more… Plus the intangible: - A varied and challenging role in a global and highly innovative high-growth company. - Supportive, driven colleagues who have your back and share your passion. The typical annual base salary range for this position, combined with variable pay, results in a total targeted earnings range of $90,000 to $100,000. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page. Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. GoGuardian's Job Applicant Privacy Policy is located here. #BI-Remote

What We Do At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What It’s Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role We’re looking for a Software Engineer II, Fullstack to design and implement solid architectural solutions with the rest of the engineering team, supporting our Pear Assessment product - a platform that provides real-time, interactive formative assessments, enabling teachers to capture diverse student responses, gain instant insights, and adapt instruction across live and self-paced learning environments. With a passion for solving problems quickly and delivering high-quality code, you will build features that enable real-time formative assessments and actionable learning insights for educators. You’ll work across the full stack—from crafting intuitive React-based classroom experiences and interactive assessment workflows to designing scalable backend services and optimizing data pipelines that power instant feedback and analytics. You will also contribute to OpenSearch-powered semantic search capabilities, enabling fast and relevant discovery across more than 500 million educational documents. Our Engineering team thrives on a purpose-driven culture of collaboration, openness, trust, and transparency, with individuals who continuously push boundaries to improve teaching and learning outcomes. What You'll Do - Design, build, and continually improve our Pear Assessment product and related services - Build and ship features that power real-time formative assessments and classroom engagement experiences for educators and students. - Develop & maintain high-performance backend services in Typescript that power the assessment platform - Develop intuitive, high-performance React interfaces for interactive assessments, dashboards, and data visualization - Develop and enhance OpenSearch-based semantic search systems to enable fast, relevant discovery across hundreds of millions of educational documents - Optimize data pipelines and queries to deliver low-latency insights and feedback to teachers during live and asynchronous sessions - Collaborate cross-functionally with product, design, and data teams to translate educational needs into impactful technical solutions. - Ensure system reliability, scalability, and performance under high usage across classrooms and districts. - Continuously improve code quality, testing practices, and engineering standards within a collaborative team environment. - Participate in architecture discussions, code reviews, and continuous improvement initiatives - Architect and operate cloud-native systems on AWS, leveraging services like SQS for asynchronous processing and event-driven workflows. - Work with MongoDB and other data stores to model, store, and efficiently query large-scale assessment and engagement data. - Integrate AWS IoT services where applicable to support real-time classroom device interactions and data ingestion. - Integrate LLM/AI services to power intelligent features such as automated insights, content generation, and enhanced search relevance. Who You Are - 4+ years of professional industry experience building and delivering scalable software features in a production environment - Strong experience with Javascript/Typescript/Nodejs/Python and familiarity with concurrency patterns, APIs, and service-oriented architecture - Experience building modern React applications with TypeScript, including working with APIs, state management, and responsive UI components - Familiarity with designing and consuming APIs (REST/WSS) and contributing to backend services handling moderate to high traffic - Working knowledge of databases (SQL or NoSQL such as MongoDB/PostgreSQL), including basic query optimization and data modeling - Understanding of caching concepts (e.g., Redis) and performance optimization techniques - Experience working with cloud platforms (AWS preferred) and services like S3, SQS, or similar - Experience with modern frontend tooling and libraries (e.g., React Query, component libraries) - Ability to build reliable, maintainable, and scalable features with guidance from senior engineers - Strong ownership mindset with a focus on code quality, testing, and continuous improvement - Good communication skills and ability to collaborate effectively across teams - Comfortable working in a fast-paced, evolving environment with a willingness to learn and grow - Motivated by the opportunity to build impactful products in the education space Nice to Have - Experience with big data analytics tools (AWS Athena, Spark, or similar query engines) - Experience integrating with LLM/AI APIs (Gemini, OpenAI, or similar) - Experience with message queues and event-driven architectures (SQS, Kafka, RabbitMQ) - Prior experience in EdTech or building products for K-12 education - Familiarity with containerization (Docker) and basic orchestration concepts - Exposure to data processing or aggregation workflows for generating insights from application data - Something else? Tell us! We want to learn more about you… Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. GoGuardian's Job Applicant Privacy Policy is located here. #BI-Remote

What We Do At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What It’s Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role We’re looking for a Principal / Staff Product Manager to lead end-to-end discovery and validation for new product ideas, setting the learning agenda for how we identify, test, and scale future product bets. In this role, you’ll define opportunity spaces, design and run discovery-to-pilot experiments, embed GTM validation, and synthesize evidence into clear recommendations for leadership. This position sits on the New Products team, a team focused on exploring future-facing opportunities and ensuring engineering investment is tightly aligned with real customer, market, and funding signals. The ideal candidate is a senior product leader with deep 0→1 experience, strong strategic instincts, and a bias toward evidence-driven decision-making. What You'll Do - Identify and frame high-potential opportunity spaces aligned with emerging market, policy, and funding trends (e.g., AI-powered instruction, special education, parent-directed learning). - Lead structured 6-week discovery-to-pilot cycles that rapidly test problem-solution fit with real customers. - Define and operationalize success metrics and Innovation Scorecards to evaluate experiments objectively. - Embed GTM validation into discovery, including buyer interviews, value messaging tests, and early pricing proxies. - Partner closely with engineering to ship real, testable pilots quickly and learn from usage data. - Synthesize qualitative and quantitative signals into clear, evidence-backed recommendations to scale, pivot, or dismiss ideas. - Establish and evolve the experimentation system that guides how the team learns, prioritizes, and makes decisions. Who You Are - 8–12+ years of product management experience, with significant ownership of early-stage or 0→1 product initiatives. - Demonstrated success taking ambiguous ideas from concept to validated learning or pilot. - Proven ability to take calculated risks, learn from failure, and apply insights to future bets. - Comfortable working directly with customers and synthesizing qualitative insights with quantitative data. - Strong strategic thinker who connects market dynamics, policy shifts, and funding trends to product strategy. - Experience partnering closely with sales, marketing, or GTM teams to validate value and positioning. - Calm, decisive, and opinionated—while remaining deeply evidence-driven. - College degree preferred. What We Offer - Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan. - Flexible time off, paid holidays, paid parental leave, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, fertility & adoption reimbursement, and more… Plus the intangible: - A varied and challenging role in an innovative, global company. - Supportive, driven colleagues who have your back and share your passion. The typical base salary range for this position is $170,000 - $190,000 per year. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page. Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. GoGuardian's Job Applicant Privacy Policy is located here. #BI-Remote