• Definire e guidare la visione architetturale complessiva (enterprise-wide) • Costruire e governare roadmap di trasformazione (applicativa, integrazione, dati, cloud) • Operare come trusted advisor verso il cliente su scelte strategiche • Guidare Architecture Board / Modernization Office • Prendere decisioni architetturali su contesti complessi e ambigui • Supervisionare e indirizzare solution/domain architect • Garantire coerenza E2E tra iniziative, domini e soluzioni • Facilitare il dialogo tra Business e IT a livello executive

• Supportare la definizione di architetture e roadmap • Contribuire alla progettazione di soluzioni end-to-end • Applicare linee guida e standard architetturali definiti • Partecipare a workshop e momenti di allineamento con il cliente • Collaborare con team delivery (solution architect, dev, integration) • Analizzare impatti architetturali di nuove soluzioni/tecnologie • Contribuire alla documentazione architetturale

• Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step • Improve the process by tracking status, prioritizing work, and keeping nothing from falling through the cracks • Configure and troubleshoot integrations with dental practice management systems • Set up and support remote access tools and network configurations at the practice level • Communicate directly with IT Managed Service Providers (MSPs) • Manage virtual machines hosted by AWS • Handle inbound and outbound contact with doctors and office managers • Partner cross-functionally with Customer Success, Product, and Sales teams

Role Description As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country. Responsibilities - Provide excellent customer service via phone and remote technical support - Walk clients through diagnostic procedures to identify and resolve errors - Communicate with vendors to request service, update, and resolve open tickets - Adhere to established methods for responding to and documenting support requests - Perform maintenance tasks on end user devices - Provide ongoing user training and self-fix solutions to clients - Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment - Handle technical requests such as password resets, drive mapping, and user accounts setup - Provide limited Saturday coverage as part of an on-call rotation schedule - Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more Qualifications - Excellent verbal and written communication skills - Proven time management skills - Proven reliability and the ability to work independently - Excellent customer service skills - Problem solving and troubleshooting skills - 1-2 years of tech support experience is preferred - 1-2 years of customer service experience - Bachelor's degree in Information Technology or Computer Science is preferred Requirements - Hours - Monday through Friday, 7:00am to 4:00pm EST; Rotating Saturday shift