PHW Group

Role Description We are looking for a skilled IT Desktop Support Specialist to join our IT team. You will be the first point of contact for end user support, resolving hardware and software issues and keeping our Google Workspace, Windows, and macOS environments running smoothly. Day to day you will handle system setup, hardware troubleshooting, software installs, basic account setup, and ongoing support for the tools our people rely on. This role suits someone who learns quickly, stays organized across competing requests, and is comfortable seeing a problem through from start to finish. - Proactively monitor system performance and user requests to catch issues before they affect productivity. - Provide front line technical support and troubleshooting for Windows and macOS desktops and laptops. - Set up and configure Google Workspace (Gmail, Calendar, Drive, Meet), Windows, and macOS for new hires, delivering a smooth onboarding experience. - Set up and deactivate user accounts as people join and leave, mostly routine account creation and cleanup. - Install, configure, and update software across Windows and macOS systems. - Troubleshoot and resolve hardware issues with printers, monitors, mobile devices, and other peripherals. - Serve as first line support for network and connectivity problems, with the rest of the IT team available to step in on anything that runs deeper. - Apply security patches and routine updates to keep systems current and protected. - Monitor backup jobs daily, troubleshoot and resolve any failures, and assist with data recovery when needed. - Track, prioritize, and document incoming support requests, and maintain the IT knowledge base with configurations, procedures, and best practices. Qualifications - Experience: Entry-level to 2 years of experience in a dedicated IT support or helpdesk role. - Core Tech Stack: Strong proficiency with Windows 10 and 11. - Operating Systems: Familiarity with macOS (OSX) and Linux is highly desirable. - Mobile Support: Experience supporting iOS and Android devices is a plus. - Cloud Productivity: Familiarity with Google Workspace administration and Microsoft 365 is a strong plus. - Networking: Basic understanding of networking concepts and troubleshooting is a plus. - Certifications: CompTIA A+ or equivalent certification is a plus but not required. - Soft Skills: A strong sense of accountability, a desire to take ownership of your responsibilities, and a coachable mindset that welcomes feedback and professional growth. Benefits - This is the perfect role for someone with high integrity and a friendly, patient, energetic personality. - It is a great fit for people who love computers and thrive on solving technical problems.