This page tracks remote it support openings that are location-eligible for Texas.
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Role Description The Director, Enterprise IT Support is a people-first leadership role responsible for building, leading, and continuously improving a high-performing IT support organization. This role delivers value through team development, operational discipline, and a structured service delivery model — not as a hands-on technical expert. The Director owns the design and execution of the tiered support model (Tier 0–Tier 2) and ensures consistent, high-quality service delivery across a broad enterprise IT environment, operating in close partnership with the IT PMO, GRC, and Security teams. PRIMARY DUTIES: - People Leadership & Team Development: - Lead, coach, and develop IT support leaders and senior engineers. - Establish performance expectations, accountability structures, and career pathways. - Build a culture focused on ownership, service quality, and continuous improvement. - Service Delivery & Operations: - Own and mature the enterprise IT service delivery model including SLAs, escalation, and performance reporting. - Ensure consistent execution of incident, request, problem, and change management processes. - Tiered Support Model Ownership: - Design and continuously improve the Tier 0 (self-service), Tier 1 (service desk), and Tier 2 (technical escalation) model. - Increase automation and self-service adoption to reduce ticket volume. - Technology Operations Oversight: - Provide governance-level leadership across infrastructure, endpoint, identity, ITSM platforms, M365, and business application support. - This is a leadership role, not a hands-on technical position. - Cross-Functional Alignment: - Partner with IT PMO for operational readiness. - Align with GRC for compliance and audit adherence. - Coordinate with Security for incident response integration. - Ensure operations align with enterprise IT strategy. - Vendor & Financial Management: - Manage key vendor relationships and performance outcomes. - Own and manage an IT operations budget of approximately $5M. - Drive cost optimization and efficient resource utilization. Qualifications - Strong people leadership and team-building capabilities with a demonstrated track record. - Ability to operate effectively in a matrixed, cross-functional IT organization. - Broad working knowledge of enterprise IT domains; deep subject matter expertise not required. - Ability to translate strategy into operational execution. - Strong communication skills with both technical and business stakeholders. Requirements - Bachelor’s degree in Information Technology, Business, or a related field required. - 5+ years leading IT operations, infrastructure, or support teams. - Proven experience managing leaders or senior technical staff in a matrixed environment. - Experience operating or improving a tiered IT support model (Tier 0–Tier 2). - Exposure to multi-domain IT environments: infrastructure, security, endpoint, and applications. - Experience with ITSM platforms and vendor performance management. - Experience managing operational budgets and performance metrics. - Fluent in English required; additional languages beneficial for global coordination. Benefits - Competitive benefits package. - Continuous training and development opportunities. Physical Demands - Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. - Ability to communicate effectively verbally and in writing. - Ability to see and read computer screens and printed documents, including prolonged periods at a screen. - Ability to travel to meet with clients or attend industry events. Work Environment - Remote. If based near a New Era Technology office (FL, IN, NY, MA, or PA) then Hybrid may be an option. - Travel to New Era Technology offices and client sites as needed. - Regular interaction with cross-functional teams and vendor partners across multiple time zones. Expected Hours of Work - Monday – Friday, 8am – 5pm Eastern Time. - Required hours may vary based on business needs, incident response, and global coordination obligations. Travel - Up to 10% travel may be required. Salary - $125,000 - $150,000 depending upon experience.
Quavo is a leading provider of automated dispute management SaaS solutions for issuing financial institutions.
Role Description Quavo is looking for authentic and courageous professionals to join our team. If you're a driven, accountable, and innovative problem solver who thrives in a collaborative environment — working alongside like-minded teammates who are passionate about improving the client experience — then you're going to love working at Quavo! As an IT Intern at Quavo, you'll be an integral part of the team that keeps our internal technology running smoothly. Working closely with senior IT staff, you'll help maintain the health and integrity of our information systems — managing user access, supporting internal tools, and responding to employee requests. This role is a great fit for someone eager to build hands-on IT experience in a fast-paced, team-driven environment where your contributions genuinely matter. - Process and manage user access requests - Monitor dashboards to track, prioritize, and follow up on open issues and requests - Collaborate with Quavo employees to troubleshoot and resolve identified issues - Support project management tools including Azure DevOps, Confluence, and Jira - Provide laptop setup and support for internal staff Qualifications - Familiarity with Windows environments - Ability to juggle multiple tasks and prioritize effectively - Comfortable working independently with minimal supervision - Strong verbal and written communication skills, with the ability to work effectively across teams and with business stakeholders - A collaborative mindset and eagerness to contribute to a team-oriented culture
A pluralistic, Jewish teen movement based in Washington, DC, BBYO was established nearly a century ago to offer identity-enrichment experiences and leadership programs to shape the
Role Description We’re looking for an innovative, self-starting intern to assist the Systems and IT team build out and manage the registration process for BBYO International Convention. The ideal candidate can work independently, is hardworking and eager to learn. We will work with your college schedule! What You’ll Do as Our Intern - Prepare for and coordinate review cycles by assembling documents, building reviewer lists, sending instructions and deadlines, and keeping things on track with scheduled follow-ups. - Keep operational data clean and current by organizing reports and maintaining registration-related lists, including priority registration and waitlist materials. - Gain real hands-on experience in data management by running reports, updating large data sets, and working directly in CRM tools like CVENT and AirTable. - Support testing logistics from start to finish by building feedback spreadsheets, distributing instructions to reviewers, and seeing feedback through to implementation. - Support registration readiness by working with different teams throughout IC planning, jumping in wherever extra hands are needed. - Collaborate directly with teams across the organization to complete tasks that support IC’s success. - Support in other data cleanup projects as needed. Qualifications - You’re a college student eager to gain hands-on experience in system operations and logistics. - You enjoy organizing details, solving problems, collaborating with teammates, and pulling back the curtain on what it takes to produce a large-scale global event. - You thrive in fast-paced environments and are motivated by work that has real impact on Jewish teen life. Requirements - A responsible self-starter who is comfortable balancing independent work with team collaboration. - Detail-oriented, with strong written and verbal communication skills. - Analytically minded, organized, and comfortable with data entry and problem-solving. - Proficient in Microsoft Office (Excel, Word) and eager to pick up new tools like CVENT and AirTable. - Prior BBYO experience or similar youth/Jewish organization experience is a plus, but not required. - Availability to work 10-19 hours/week from May 2026 through February 2027. Benefits - Pay: $15.00/Hour or State Min. - This internship puts you at the center of one of the most impactful events in Jewish teen life — giving you real-world experience in project management, systems management, and nonprofit operations along the way.
Briljent is a professional training and coaching company that specializes in helping clients improve operational efficiencies by designing and building solutions specific to their
Role Description Briljent is seeking Help Desk Specialists to provide technical support for a federal project. A qualified candidate will possess exceptional customer service skills and patience. This position will provide technical support, troubleshoot issues and answer inbound calls from users having issues with the web-based scheduling tool. - Respond to queries on the phone, via email and through remote access - Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software - Train computer users - Train other staff on troubleshooting and diagnosing problems - Gain feedback from customers to improve training methods - Write and edit training manuals - Run reports and analyze common complaints and problems Qualifications - Strong problem-solving skills - Excellent communication and interpersonal skills - Strong understanding of operating systems, software, and devices - Exceptional customer service skills exhibiting patience and desire to help Requirements - An Associate's degree in computer science or related field - Public Trust Security Clearance (will be set up upon hire) - 2 years of experience in a help desk role - Must have high-speed Internet. Equipment will be provided Benefits - Briljent is committed to a diversified workforce, creating an inclusive workplace for all employees. - Must be eligible to work in the United States. No sponsorships are available currently. Physical Requirements & Environmental Conditions An employee must meet these physical demands to successfully perform the essential functions of this job: - Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. - Specific vision abilities include close vision and the ability to adjust focus. - This position requires the ability to occasionally lift up to 20 lbs. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Company Description Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.
LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation. LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on: Race Color Religion Creed National origin Sex Age Disability Marital status Gender identity Domestic partner status Sexual orientation Genetic information Citizenship Status or protected veteran status In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. If you have any questions, please contact us by clicking here.
Role Description Codeworks, an LRS company, is seeking a Help Desk Consultant for a Contract opportunity. This role is looking for a customer-focused and technically skilled IS Technical Services Professional to join our Help Desk team. Under the general supervision of the Help Desk Supervisor and senior technical staff, this role provides first-level troubleshooting and support for agency-supported hardware, software, networking, and access-related services. This position plays a key role in delivering responsive and professional technical support to a diverse customer base while contributing to a collaborative, team-oriented environment. This position is a 100% remote, but the candidate must be a Wisconsin resident. Key Responsibilities - Respond promptly and professionally to incoming customer support requests - Document customer interactions, troubleshooting steps, and resolutions in the Incident Management System - Troubleshoot hardware, software, networking, and access-related issues - Provide support through phone calls, voicemail, self-service ticket submissions, email, and instant messaging - Prioritize and manage incidents according to established procedures - Escalate unresolved issues to appropriate technical teams following escalation guidelines - Assist with software installation requests and fulfillment - Collaborate with senior technical staff and supervisors for guidance and issue resolution - Participate in projects and system changes that impact customers, including testing and documentation efforts - Review and suggest updates to help desk knowledge base articles and support documentation - Contribute to process improvement and service quality initiatives - Attend required meetings and complete mandatory training - Identify professional development needs and participate in ongoing learning opportunities - Perform other related duties as assigned Benefits - The base range for this contract position is $24.00 - $35.00 per hour, depending on experience. - The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. - Individual pay is determined by work location and additional job-related factors. Company Description Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status. In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.
Role Description The Data Integrity Specialist is responsible to coordinate and provide complete and accurate patient demographics to the Patient Billing Department. Ensure direct contact is made with medical crew on revenue transports within required time frame. - Review transport documents for accuracy & confirm all documents are properly indexed - Review Patient Care Report for accuracy and request corrections - Monitor transport activity and take inbound calls from crews - Make outbound calls to follow up with medical crew members and agencies to obtain missing paperwork/information - Other duties as assigned Qualifications - High school diploma or general education degree (GED); and one to three years’ related experience and/or training; or equivalent combination of education and experience - 1-2 years’ customer service and/or insurance verification and/or data entry experience; required - Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines - Advanced customer service and phone skills - Dependable and self-motivated - Ability to be a team player with a professional attitude, while working in a fast-paced environment - Proficient with Microsoft Office, including Word, Excel, and Outlook Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 5% - Subject to applicable laws and Air Methods’ policies, regular attendance is an essential function of the position. - All employees must follow Air Methods’ employment practices and policies. Benefits - For more information on our industry-leading benefits, please visit our benefits page here.
Role Description Gritter Francona is seeking an IT Asset Management Subject Matter Expert to support a federal Information Technology Asset Management (ITAM) program. This role will serve as the lead ITAM knowledge resource for an enterprise effort focused on strengthening: - Hardware asset management - Software asset management - Lifecycle governance - Policy alignment - Operational processes - Data quality - Compliance - Strategic planning The IT Asset Management Subject Matter Expert will provide both strategic advisory support and hands-on expertise in: - Process design - Requirements analysis - Policy documentation - Governance development - Roadmap planning - Future-state operating model development The ideal candidate has deep experience across both hardware asset management and software asset management and can help stakeholders translate complex ITAM challenges into practical, scalable, and compliant solutions. Qualifications - Bachelor’s degree - Minimum of 8 years of relevant experience - Experience serving as a subject matter expert, advisor, lead analyst, consultant, or senior practitioner in IT Asset Management, Hardware Asset Management, Software Asset Management, IT governance, IT service management, or enterprise IT operations - Experience supporting both hardware asset management and software asset management activities - Experience developing or improving ITAM processes, workflows, policies, procedures, governance materials, roadmaps, or operating models - Experience conducting requirements analysis, current-state assessments, gap analyses, process reviews, or operational improvement studies - Strong understanding of asset lifecycle management, inventory accountability, software license management, compliance, data quality, reporting, and governance considerations - Ability to translate complex ITAM challenges into clear findings, recommendations, documentation, and implementation approaches - Strong written and verbal communication skills, including the ability to prepare client-ready reports, briefings, policy materials, and advisory recommendations - Ability to work effectively with government stakeholders, program managers, analysts, technical teams, and senior leaders - U.S. citizenship required Requirements - Experience supporting Department of Veterans Affairs or other federal civilian agency programs - Experience with ITAM tools, platforms, or data environments such as ServiceNow HAM/SAM, CMDBs, Flexera, Snow, SCCM/MECM, Intune, Tanium, or similar enterprise asset management and discovery tools - Familiarity with ITIL, ISO/IEC 19770, federal IT governance, compliance frameworks, audit readiness, and policy development - Experience supporting enterprise-scale ITAM transformation, IT modernization, asset visibility, software compliance, hardware lifecycle optimization, or data quality improvement initiatives - Experience developing ITAM governance frameworks, program governance plans, governance charters, RACI matrices, strategic roadmaps, operating models, SOPs, workflows, or policy repositories Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development
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• Responsible for overseeing daily help desk operations and ensuring the delivery of high-quality IT support services across both cloud-based and on-premises environments. • Manage support teams, maintain service performance standards, and collaborate across technical and business teams. • Refine processes, technology, infrastructure, and personnel to transition EDA into a scalable, distributed intelligence ecosystem. • Enhance cyber security, structured governance, metadata lineage, and data transformation capabilities of the command.
Roers Cos. is a leader in multifamily real estate investment, development, construction, and property management.
• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications. • Troubleshoot day-to-day system issues and respond to user questions in a timely manner. • Support system configuration updates as needed. • Assist with data imports and exports between Yardi Voyager and integrated systems. • Support report requests and troubleshoot reporting issues. • Escalate complex issues when needed and follow through to resolution. • Track support requests and communicate updates with internal teams. • Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution. • Submit, monitor, and follow up on vendor support requests. • Maintain strong vendor relationships to support timely responses and issue resolution. • Assist with system upgrades, updates, and release testing. • Help ensure integrations between systems are functioning as expected. • Report recurring issues and assist with identifying long-term solutions. • Assist in developing and maintain standard operating procedures (SOPs) related to operational systems. • Create and update user guides and support materials. • Assist with onboarding and training new system users. • Review and update documentation to ensure ongoing accuracy. • Build knowledge of how operational teams use systems in day-to-day workflows. • Identify opportunities to improve user experience and system processes. • Share feedback from users and recurring support trends with internal teams. • Stay informed on system updates and enhancements for supported platforms. • Assist with testing and user acceptance activities for system changes and updates. • Support operational teams in adopting system changes and updates. • Support business initiatives by continuously looking for AI products and implementing throughout the company.
ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.
Role Description The Sr. IT Lead - Manhattan Active WM will lead and support the migration from legacy warehouse systems to Manhattan Active Warehouse Management across multiple locations. This role will serve as a Manhattan Active WM SME, helping define the solution, implementation standards, support model, and phased rollout approach. The SME will work closely with operations, IT, infrastructure, automation vendors, Manhattan resources, and external system owners to ensure successful integration, go-live, and stabilization. Qualifications - High School Diploma and relevant work experience. - 10+ years of hands-on experience implementing Manhattan Active Warehouse Management; experience limited to Manhattan WMi, legacy Manhattan WMOS, or SCALE is not sufficient by itself. - Experience serving as a lead SME, solution owner, architect, or senior functional consultant on at least one Manhattan Active WM implementation. - Strong understanding of warehouse operations, including receiving, inventory control, replenishment, picking, packing, shipping, returns, and exception handling. - Experience migrating from legacy WMS environments and replacing or integrating related TMS, WES/WCS, automation, and warehouse execution functions. - Experience integrating WMS with external order management systems, preferably Manhattan Omni or another upstream order source outside the direct control of the WMS team. - Experience with multi-site implementation planning, phased rollouts, pilot deployments, site-specific configuration, testing, cutover, and post-go-live stabilization. - Working knowledge of warehouse hardware and automation, including RF devices, barcode scanners, label printers, conveyors, pick-to-light, WCS/WES interfaces, and network dependencies. - Ability to create documentation, standards, process flows, configuration guides, test plans, cutover plans, and support handoff materials. - Ability to mentor internal IT, operations, business analyst, and support teams so the organization can build Manhattan Active WM capability internally. - Strong communication, analytical, problem-solving, and stakeholder management skills across operations, IT, vendors, and leadership. Requirements - Up to 25% travel to any of our US sites. Benefits - Competitive salary of $104,000–$146,000 plus yearly bonus. - Comprehensive benefits, including medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, sick time, and company holidays. - Compensation is based on experience, skills, and education.
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Cloud, Cyber Security, ITSM, ServiceNow, ERP
