PS Logistics

Role Description Here’s what drives us: - People First – We lead with care, connection, and respect. - Service – Our customers, carrier partners, and team members deserve nothing less than excellence. - Safety – Built into every move we make. - Results – High standards. Real outcomes. - Innovation – We push boundaries and never settle. Key Responsibilities: - Customer Relationship Management: Serve as the primary point of contact for customers during afterhours operations. Build and maintain strong customer relationships by providing exceptional service and resolving issues promptly. - Load Management and Order Fulfillment: Build, book, and manage customer shipments from pickup through delivery. Ensure accurate and timely data entry into Transportation Management Systems (TMS) and provide shipment status updates. - Quoting, Pricing, and Negotiation: Prepare customer quotes, bid on spot boards, and negotiate pricing with carriers and customers. Balance competitiveness with profitability to maximize margins. - Operational Problem Resolution: Proactively identify and resolve shipment delays, carrier issues, and customer concerns. Collaborate with internal departments including claims, carrier services, sales, and operations to ensure successful load execution. - Performance and Revenue Management: Drive revenue growth, margin improvement, and customer retention. Monitor key performance indicators (KPIs) including load count, revenue, margin, customer satisfaction, and operational efficiency. Work Environment: - Fast-paced logistics and transportation environment requiring multitasking and strong attention to detail. - Remote work setting after completion of training, requiring self-motivation and independent decision-making. - Frequent interaction with customers, carriers, and internal teams through phone, email, and collaboration platforms. - Use of transportation management systems, reporting tools, and communication software throughout the workday. Days and Shift Information: - Night shift schedule: 6:00 PM – 3:00 AM with a one-hour break typically occurring around 10:00 PM or 11:00 PM. - Position transitions to a remote work environment after successful completion of in-office training and demonstration of proficiency in afterhours operations. - Standard workday consists of 8 hours. Qualifications - Education: High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred but not required. - Experience: Previous experience in logistics, freight brokerage, transportation, supply chain, or customer service preferred. Familiarity with transportation management systems (TMS) and logistics operations required. Experience using logistics and transportation platforms such as McLeod, MercuryGate, DAT, Truckstop, and E2open preferred. Proficiency with Microsoft Office Suite, Excel, Teams, Dialpad, and reporting tools such as Power BI. Strong understanding of shipment management, pricing, customer service, and operational processes. - Personality Traits: Excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Highly organized with effective time management skills. Strong negotiation and relationship-building capabilities. Customer-focused with a commitment to service excellence. Team-oriented while maintaining the ability to work independently in a remote environment. Self-starter who thrives in a dynamic, fast-paced setting. Detail-oriented with the ability to manage multiple priorities simultaneously. Benefits - Pay: $34/hr - $37.50/hr - Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. - Medical, Dental, Vision, Life Insurance, Disability - Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program - All your information will be kept confidential according to EEO guidelines.

Role Description The Breakdown Coordinator (2nd Shift) will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The Breakdown Coordinator (2nd Shift) must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs. This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you! - Working in a fast paced remote environment that offers after-hours support to help drivers with breakdown situations - Execute vendor management program, negotiate pricing for tires, parts and services when needed - Create repair orders within Dossier - Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans - Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel - Receive and address incoming calls via pre-defined call queues - Interact with digital communications from in cab devices - Review and address email messages and take appropriate actions - Access OEM websites to review action codes from units and take appropriate steps to resolve - Maintain constant and concise communication with appropriate groups, including vendors, drivers and various operational stakeholders, regarding status of repair decisions and related issues - Ensure all DOT/FMCSA Regulations are followed to align with company standards - Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs - Perform other duties as assigned Qualifications - A successful Breakdown Coordinator must consistently demonstrate the company’s Mission and Values - Good oral and written communication skills to effectively interact with customers, drivers, and other team members - Customer service-oriented and team-oriented with good organizational skills - Able to effectively manage multiple tasks simultaneously - Able to work a flexible schedule when needed, including weekends, evenings, and holidays - High school diploma or equivalent required - Bachelor’s degree in related field or equivalent experience (Preferred) - Previous call center, service writer, or mechanical experience (Preferred) - Experience in the transportation industry (Preferred) - Proficient with Microsoft Office suite - Good written and oral communication skills - Good interpersonal skills - Good judgment and problem-solving skills - OEM maintenance certifications Requirements - Remote after hours shifts for the Breakdown Coordinator - Schedule: Monday - Friday 12pm-10pm CST - Full equipment setup (including a laptop, monitor, softphone software & internet reimbursement for fully remote employees) - This job is an hourly position with no guarantees for career progression - PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act - Qualified individuals with a disability may request reasonable accommodation from the company Location Birmingham, AL (Home Office) Job Titles Breakdown Coordinator

Company Description TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986. Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours: People First – Our people come first. We take pride in working together to create sustainable relationships. Service – Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution. Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations. Results – We create value-driven solutions that deliver extraordinary results. Innovation – Continuously adapting, we encourage great ideas to create solutions that matter. Job Description Job Title: VP, Business Development Individual Sales Contributor Role - Logistics TA Services is looking for an experienced sales professional to sell our North American logistics services and continue to assist in company growth. The ideal candidate will have experience and knowledge in all stages of the transportation sales cycle. They should be confident with building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess excellent negotiation skills. Qualifications Job Responsibilities : Identify and generate new sales opportunity through research and analysis, and determining the best path to secure new business Establish relationships, trust, and integrity with potential new clients Represent TA Services in a professional manner when giving presentations and meeting potential new business Communicate customer opportunities and status for new business and client retention to VP of Sales Effectively target untapped industries/businesses that need transportation/warehousing and pursuing through multiple different mediums to successfully grow the business Working with the client and other departments to negotiate pricing and assist in the contracting process Keep up to date on industry trends and have a big picture mentality Able to smoothly transition new accounts to Account Management and Operations to run day-to-day Manage sales pipeline and keep sales data up-to-date Analyze market and establish competitive advantages Track metrics to ensure sales targets are hit Essential Qualifications: College degree, preferred 5+ years of a sales success in third party logistics Knowledgeable in transportation/logistics industry Strong communication skills, both verbal and written Demonstrated ability to build relationships Strong problem identification and problem resolution skills Reporting and analytical skills Self-starter Additional Information TA Services complies with all applicable equal employment laws, including the Americans with Disabilities Act.  Qualified individuals with a disability may request reasonable accommodation from the company.