Role Description
The Senior Client Account Specialist ensures that the firm receives timely payments from debtors. Responsibilities include:
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Regularly review the firm’s accounts receivable to identify overdue accounts.
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Keep track of outstanding debts and prioritize collection efforts.
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Ensure firm commitments are adhered to as related to the billing, providing direct contact and follow-up with each partner and client as assigned to ensure timely billing and collections.
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Contact clients with overdue accounts via phone, email, or written correspondence.
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Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues.
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Address client inquiries and complaints related to billing and outstanding balances.
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Work collaboratively with clients to find mutually beneficial solutions.
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Attempt to collect overdue amounts directly from clients.
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Negotiate payment plans or settlements to facilitate debt recovery.
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Generate monthly client reminder statements, making any necessary revisions.
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Prepare bankruptcy claims, research, and submit claims for unclaimed property, propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting the research information/credit reports.
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Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel’s office.
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Recommends proposed transfers of any accounts to Firm’s collections attorney, including preparing the placement letter for management signature, gathering of all collection activities, client details and any other pertinent documentation.
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Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation/email.
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Document payment arrangements, promises to pay, and any other relevant details.
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Provide consistent updates and correct client collections contact information to the business intake and client data teams.
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Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices.
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Prepare regular reports on the status of unpaid accounts and progress in debt recovery.
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Keep the firm informed about collection activities and trends.
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Updates management of any potential collection issues requiring escalation and providing recommendations for resolution.
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Provides timely submissions of any recommended proposed write offs accompanied by the required supporting information and appropriate coding.
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Prepares, reviews, and distributes, as appropriate, monthly reports for delinquent AR and WIP to partners.
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Provides reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed upon metrics and key performance indicators.
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Confers with billing partners to determine reason(s) for aged AR & WIP and presents strategies to obtain payment and ensure timely billing of WIP.
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Ensures the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter.
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Provides any accrual information to partners or clients as assigned or requested.
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Acts as the resource to partners and clients to resolve any issues hindering payment to the Firm or the billing of WIP.
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Collaborates with our internal departments as required and related to the team’s projects, issues, and concerns.
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Ability to support and train Client Account Specialist on processes and procedures.
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Other duties as assigned.
Qualifications
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4-year degree preferred, or combination of education and commensurate work experience required.
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5 years of relevant accounting experience required, preferably in a professional services environment.
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Technical proficiency with Microsoft Office Suite, ARCS Collections Software and Elite.
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High level of detail-orientation required.
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Excellent organizational skills required.
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Must possess strong financial, business, analytical and accounting acumen.
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Ability to work under pressure, meet deadlines with shifting priorities.
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Must be a self-starter with a high level of initiative.
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Strong customer service skills, able to anticipate needs and exercise independent judgment.
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Strong attention to detail, organizational skills and the ability to handle multiple projects.
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Maintains confidentiality and exercises discretion.
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Exercises solid strategic thinking and problem-solving skills.
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Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors.
Requirements
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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
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The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.
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If you need assistance to accommodate a disability, please contact HR.
Benefits
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Employees are entitled to compensation commensurate with skill and experience.
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The exact compensation will vary based on skills, experience, location, and other factors permitted by law.
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Full-time employees receive benefits including:
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Medical and dental coverage
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Life insurance
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Short-term and long-term disability insurance
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Pre-tax flexible spending account for certain medical and dependent care expenses
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Employee assistance program
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Paid Time Off
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Paid holidays
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Participation in a retirement plan program after meeting eligibility requirements
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And more.
Company Description
Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.
