• Attain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo • Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications • Participate in and document Client meeting discussions and conference calls • Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes • Assist with resolving Client questions and needs in a timely manner • Work to problem-solve production issues and errors; escalate issues, as needed • Understand Clients goals and effectively organize deliverables to ensure productive campaign results • Problem solve production issues and resolve in a timely manner • Update and maintain Clients Consumer Portal(s) • Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln) • Support Account Management team with additional tasks, as needed • Work ahead on client deliverables; what you know in advance, do in advance • Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities • Be a positive, proactive, and productive brand team member • Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market • Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies • Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients • Continually seek ways to add value to the Client / Agency relationship.

• Attain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo • Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications • Participate in and document Client meeting discussions and conference calls • Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes • Assist with resolving Client questions and needs in a timely manner • Work to problem-solve production issues and errors; escalate issues, as needed • Understand Clients' goals and effectively organize deliverables to ensure productive campaign results • Problem solve production issues and resolve in a timely manner • Update and maintain Clients' Consumer Portal(s) • Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln) • Support Account Management team with additional tasks, as needed • Work ahead on client deliverables; what you know in advance, do in advance • Share responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities • Be a positive, proactive, and productive brand team member

• Attain working knowledge of Team Velocitys processes, account management, integrated strategies and our proprietary technology platform, Apollo • Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications • Participate in and document Client meeting discussions and conference calls • Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes • Assist with resolving Client questions and needs in a timely manner • Work to problem-solve production issues and errors; escalate issues, as needed • Understand Clients goals and effectively organize deliverables to ensure productive campaign results • Update and maintain Clients Consumer Portal(s) • Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers • Support Account Management team with additional tasks, as needed • Work ahead on client deliverables; what you know in advance, do in advance • Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market • Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies • Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients • Continually seek ways to add value to the Client / Agency relationship

• Attain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo • Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications • Participate in and document Client meeting discussions and conference calls • Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes • Assist with resolving Client questions and needs in a timely manner • Work to problem-solve production issues and errors; escalate issues, as needed • Understand Clients goals and effectively organize deliverables to ensure productive campaign results • Update and maintain Clients Consumer Portal(s) • Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers • Support Account Management team with additional tasks, as needed • Work ahead on client deliverables; what you know in advance, do in advance • Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market • Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies • Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients • Continually seek ways to add value to the Client / Agency relationship