OCHIN, Inc.

• Lead the technical Epic Install Analyst organization responsible for system build, configuration, testing, and delivery across a portfolio of implementations • Partner tightly with the Director of Install Project Management to ensure alignment of scope, timelines, resources, and execution • Drive the organization’s install strategy, translating enterprise priorities into scalable, process-driven technical execution • Ensure installs are aligned to member-specific goals and long-term success • Ensure go-live readiness through structured validation, testing, and quality assurance • Enforce strong change control governance for build completion • Define and own member success metrics and KPIs • Monitor and improve post-install performance outcomes • Ensure full member readiness prior to go-live • Lead high-quality go-lives and rapid stabilization • Partner cross-functionally with various teams to ensure seamless delivery and continuity • Provide enterprise leadership and guidance on Epic systems

• Provide accurate and timely revenue cycle and account management services to OBS member clients. • Contribute to OCHIN’s key performance indicators by identifying and resolving claims issues. • Maintain compliance with payer requirements. • Engage in continuous process improvement. • Manage self-pay accounts and customer inquiries. • Handle daily claims production including printing, mailing, and preparing documentation for clean claim submission.

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference. • Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction. • Collaborate across departments to support project implementations and address member maintenance issues. • Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams. • Skill development and competency growth in technical design, analysis, and system enhancements. • Other duties as assigned.

• The Business Intelligence Analyst designs, develops, tests, documents, maintains, and troubleshoots reports across a broad platform of Business Intelligence tools • Supports the full lifecycle of projects, particularly the requirements definitions, quality assurance testing, and user acceptance testing phases of projects • Responsible for the execution of full reporting lifecycle; from design, development, testing, documentation, maintenance, and troubleshooting • Complete work towards closing tickets, including triage, research, and communication with internal and external members • Develop and update technical documentation for reporting systems • Lead and drive requirement gathering meetings with experts in a variety of fields; defining systems scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and relevant translation into system requirement specifications

• Lead and coordinate assigned projects from initiation to completion, ensuring timelines, deliverables, and quality standards are met. • Proactively identify risks and implement mitigation strategies to maintain momentum. • Gather, document, and translate business and technical requirements into clear, actionable plans for implementation teams. • Assess impacts of proposed changes and provide recommendations that support operational efficiency and member success. • Collaborate with interdisciplinary teams, external vendors, and member organizations to align on project goals, expectations, and outcomes. • Facilitate effective meetings, maintain transparent communication, and produce clear project documentation. • Evaluate workflows and operational processes to identify opportunities for improvement. • Lead or contribute to initiatives that streamline operations, enhance system functionality, and improve service delivery. • Provide subject matter expertise on supported products and systems. • Share knowledge with colleagues, mentor less experienced team members, and contribute to a culture of continuous learning and professional growth.

• Owns the reliability, performance, availability, and lifecycle management of the Epic technical environment, ensuring continuity for critical clinical and business operations. • Leads, develops, and motivates the Epic technical team (Server Systems and Client Systems), building a high-performing, scalable organization aligned to OCHIN and member needs. • Provides leadership oversight for Epic Server Systems operations, including the Epic operational database (ODB), backups, monitoring, performance, capacity planning, and high availability. • Provides leadership oversight for Epic Client Systems services, including Hyperspace, Hyperspace Web, and supporting Web and Service Servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse). • Ensures effective 24x7 operational coverage, including incident response, escalation management, and after-hours support for Epic technical services. • Sets, enforces, and continuously improves operational standards (monitoring, patching, access controls, configuration baselines, and runbooks) to meet uptime, capacity, and security requirements. • Owns incident, problem, and change management practices for in-scope Epic technical platforms, including root cause analysis, corrective actions, and risk mitigation to minimize disruption to members. • Partners with Epic application owners and cross-functional IT leaders to deliver technical capabilities, align priorities, and coordinate timelines, dependencies, and maintenance activities. • Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget. • Monitors and reports on service performance metrics (e.g., availability, incident response, throughput/latency, capacity utilization), driving accountability and continuous improvement. • Communicates Epic technical performance, incidents, risks, and planned changes clearly and proactively to leadership, internal stakeholders, and OCHIN members. • Oversees onboarding, training, and ongoing staff development, ensuring team members have the tools, resources, and support to succeed. • Maintains vendor relationships, contract management, and budget accountability for Epic technical infrastructure services. • Fosters a culture of accountability, collaboration, and continuous improvement. • Performs other duties as assigned.

• provide strategic leadership, direction, and oversight of the Systems Engineering function • lead, develop, and support a high-performing engineering team • ensure effective execution across projects and operational activities • own reliability, performance, availability, and lifecycle management of a 24x7 production environment • communicate infrastructure performance, incidents, risks, and planned changes clearly

• Lead development, optimization, and enhancements of solutions and systems • Drive innovation by proposing, designing, and implementing solutions • Provide tactical architectural guidance and oversee technical build

• supports the COO by analyzing operational performance across all customer-facing and internal service functions • provides actionable insights, identifies operational risks, improves service efficiency • supports strategic planning and helps leadership make data-driven decisions regarding staffing, customer support quality, implementation effectiveness, and operational scalability • translates operational data into executive decisions • identifies emerging risks, improve resource utilization, support scalability and customer satisfaction • identifies operational bottlenecks to strengthen workforce productivity

• Provide strategic leadership and operational accountability for enterprise data platforms, business intelligence services, and internal application development • Ensure the delivery of secure, reliable, and high-quality technology and data services that enable clinical operations, business functions, and member-facing programs • Lead and develop teams across Data Platform Services, Business Intelligence, and Internal Tools Development • Establish clear expectations, performance metrics, and accountability for service delivery and team outcomes • Own the reliability, performance, and availability of data platforms and application services in a 24x7 production environment • Lead incident response, escalation management, and root cause analysis; drive preventative improvements to reduce future risk • Oversee SQL database environments and DBA functions, including performance tuning, backup/recovery, security, and lifecycle management • Ensure stability and performance of Clarity and enterprise reporting platforms (Power BI, BusinessObjects, Tableau) • Partner with stakeholders to prioritize work, align delivery with organizational needs, and improve data usability and trust • Lead development and support of internal and member-facing applications that enable OCHIN programs and services • Guide adoption of modern technologies including Claude, AWS, and related platforms to improve delivery velocity and capability