Role Description
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Solutions Engineering (SE) team at Logitech for Business (L4B) is a group of passionate technologists dedicated to driving customer success. We work closely with sales teams, customers, and partners to ensure that Logitech’s Video Collaboration and workspace solutions are well understood, effectively implemented, and deliver real-world impact.
The Senior Solutions Engineer is a senior technical leader responsible for driving complex enterprise engagements from discovery through technical win. This role partners closely with Sales, customers, and internal cross-functional teams to lead solution design, manage evaluations, navigate competitive situations, and maintain momentum in strategic accounts.
This role is designed for an experienced presales professional who can operate comfortably with executive stakeholders while also going deep with IT, security, AV, and workplace technology teams. Success in this role depends on strong discovery, practical solution design, clean execution of PoCs, credible communication, and clear ownership when customer issues or escalations threaten trust or revenue.
This role is not limited to standard demos or guided technical support. It requires senior-level ownership, sound judgment, and the ability to drive progress in complex enterprise customer situations.
This role is designed for a field-facing senior SE who can operate independently across a broad enterprise territory, balancing customer engagement, rep partnership, technical validation, and strategic account momentum.
Location: Logitech is proud to support a Hybrid/Remote Work Culture. This is a full-time remote position based out of a home office within the Southeast region. Candidates should be located in or near the Atlanta, Tampa, or DC metropolitan area to support practical access to customers and major travel corridors.
Your Key Contributions
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Lead complex enterprise engagements across discovery, solution design, technical validation, and decision support.
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Guide customer conversations across IT, security, AV, procurement, and end-user workflow stakeholders.
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Translate customer requirements into practical technical plans that align with real deployment standards and constraints.
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Develop trusted relationships with customer stakeholders by maintaining clear ownership, follow through, and momentum across active opportunities.
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Lead competitive technical conversations and differentiate Logitech clearly in high-value opportunities.
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Address objections with credibility and customer context, not just feature comparison.
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Strengthen account strategy through sound technical judgment and clear communication.
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Lead PoCs and technical evaluations with clear success criteria, defined risks, documented outcomes, and decision-oriented next steps.
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Help customers integrate Logitech solutions into enterprise environments with attention to performance, security, scalability, and manageability.
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Provide deployment guidance across enterprise environments, including areas such as certificates, proxy constraints, VLANs, firewall rules, device management, and log-based troubleshooting.
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Align technical recommendations to customer business goals, standards, and operational realities.
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Engage credibly with IT leadership, AV decision-makers, and executive stakeholders in strategic customer situations.
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Represent Logitech in customer briefings, high-visibility meetings, and select field or industry-facing engagements as needed.
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Surface field insight and customer feedback that help improve product direction, messaging, and technical readiness.
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Act as a trusted technical advisor to Sales and internal teams.
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Coordinate with Product, Engineering, Support, and Customer Experience when issues affect customer trust, deal momentum, or revenue.
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Maintain strong operating cadence through clear follow-up, defined owners, documented actions, and timely updates.
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Lead or coordinate technical escalations when issues threaten customer trust or revenue, keeping internal teams aligned and customer-facing next steps clear.
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Mentor other Solutions Engineers and technical specialists.
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Contribute field insight, reusable guidance, and best practices back into the organization.
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Help raise team readiness through practical knowledge sharing and collaboration.
Qualifications
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Strong background in solutions engineering, technical pre-sales, enterprise IT consulting, or AV solution design.
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Proven ability to work with large enterprise customers, Fortune 500 companies, or complex IT environments.
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Extensive experience in enterprise IT infrastructure, AV integration, or collaboration technologies.
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Demonstrated success in leading technical sales engagements, influencing decision-makers, and driving adoption at scale.
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Demonstrated ability to lead complex enterprise opportunities from discovery through evaluation and decision.
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Experience operating independently in ambiguous customer situations, with strong ownership and follow through.
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Expert-level knowledge in video collaboration solutions (Microsoft Teams, Zoom, Google Meet, Webex).
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Advanced understanding of enterprise networking (firewalls, VPNs, QoS, VLANs, cloud security).
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Deep experience with AV system architecture, microphone arrays, room acoustics, and conferencing technology.
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Familiarity with device management, cloud infrastructure, and API-based integrations.
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Practical experience troubleshooting or guiding customer deployments involving certificates, proxy environments, firewall rules, device management, and log analysis.
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Strong executive presence with the ability to engage C-level stakeholders and IT leadership.
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Excellent verbal and written communication skills for presentations, documentation, and technical storytelling.
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Ability to influence business decisions through data-driven insights and technical expertise.
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Strong written follow-up discipline, including customer recap notes, action tracking, and clear coordination across internal teams.
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Proven ability to translate customer challenges into product recommendations and feature enhancements.
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Experience working with product, marketing, and engineering teams to align technical strategy with business goals.
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Ability to turn field experience into practical guidance, reusable best practices, and enablement for internal teams.
Requirements
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This role requires regular travel for customer meetings, internal planning, cross-functional collaboration, and strategic field engagement.
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Up to 50% travel for enterprise customer visits, industry events, and strategic meetings, with frequent in-region customer engagement expected.
Benefits
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Medical Coverage
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Dental Coverage
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Vision Coverage
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Traditional and Roth 401(k) Plans
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Flexible Spending Accounts
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Employee Share Purchase Plan (ESPP)
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Basic and Additional Life Insurance
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Disability Coverage
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Adoption and Surrogacy Assistance
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Tuition Reimbursement Plans
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Commuter Benefits
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Paid Time Off
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Paid Holidays
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Bereavement Leave
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Paid Parental Leave
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Wellness Programs
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Health Savings Account Plans
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Access to Expert Medical Opinions
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Identity Theft Protection
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Breast Milk Delivery to Nursing Mothers on Business Travel
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Access to a Group Legal Plan
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Donations Matching Programs
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Employee Product Discounts
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Access to Auto, Home, and Pet Insurance
