Cincinnati Children's

• Participate in the design, development, and implementation of systems to protect CCHMC data. • Identify the appropriate resources needed to complete small projects. • Support the communication between internal and external parties on project related issues and developments. • Participate in developing and managing project plans. • Determine the scope and complexity of small to midsized projects. • Work with cross functional teams. • Understand incident response processes and procedures and assist in mitigating incidents when they occur. • Analyze, design, implement, and maintain moderately complex systems that greatly improves clinical care and patient management. • Support system testing. • Document testing outcomes. • Work to develop technical solutions. • Work to design, write, and prepare complete user and technical documentation. • Analyze existing documentation and provide corrections and enhancement. • Utilize Development lifecycle process, operating procedures and documentation to implement and support system solutions. • Provide technical support and problem resolution assistance for production and process issues. • Troubleshoot and decipher error messages. • Identify required resources to resolve minor to midsized issues. • Utilize appropriate Change Control methods to implement system solutions. • Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services. • Support departmental efforts to improve customer satisfaction. • Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. • Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time. • Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. • Adhere to and promote continual adoption of change management policies and procedures. • Model outstanding customer service behavior, including timely and effective follow-up with customers. • Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. • Develop and maintain positive relationships, both internal and external to CCHMC. • Motivate people and encourage teamwork. • Work well with others and fosters a positive team environment. • Prepare oral and written presentations. • Conduct and participate in instructional seminars. • Develop expertise in several Cincinnati Children's computer-based systems.

Support operational efficiency by optimizing Epic Patient Access applications, collaborating with cross-functional teams, gathering requirements, and enhancing user training to improve patient access and streamline workflows.

Role Description - Referral Management: - Track data on number of referrals, referral types, and monthly available visit types for managing supply and demand. - Coordinate and maintain statistical data on number of calls and disposition. - Participate in the Performance Improvement process for the department. - Gather clinical, medical, and demographic data to determine appropriate referral and level of care. - Document information and refer patients to internal/external services in a timely manner. - Customer Service: - Respond promptly to intake requests. - Initiate referral process to meet the needs of CHMC's patients as determined by department management and medical staff. - External Evaluation: - Triage and evaluate referrals. - Assess for appropriateness and/or determine options within or outside of CCHMC. - Triage and evaluate patient need vs. service availability for outpatient referrals. - Advocate for the needs of the child and adolescent patient and family within the hospital and the community. - Patient Assessment: - Assess patient need to determine phone call urgency. - If routine, assess needs and provide specific referral options. - If urgent, transfer to appropriate clinician. - Customer Service: - Develop skills and knowledge to interact with third-party payers and managed care. - Maintain professional relationships with referral sources and managed care contacts. - Authorize outpatient care and collect specific benefit information. Qualifications - Bachelor's degree in a related field. - 2 years of work experience in a related job discipline. Requirements - Primary Location: Remote - Schedule: Full time - Shift: Day (United States of America) - Department: Behavioral Med-Clin Psychology - Employee Status: Regular - FTE: 1 - Weekly Hours: 40 - Expected Starting Pay Range: $49,712.00 - $62,150.40 Benefits - Comprehensive job description provided upon request. Company Description At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. - Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years. - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding. - Recognized as one of America’s Best Large Employers (2025). - America’s Best Employers for New Grads (2025). - One of the nation's America’s Most Innovative Companies as noted by Fortune. - Consistently certified as a great place to work. - A Leading Disability Employer as noted by the National Organization on Disability. - Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

• Play a critical role in shaping enterprise-wide solutions • Design scalable, forward-thinking systems • Collaborate with clinical, operational, and technical leaders • Provide mentorship and technical leadership to Business Systems Analysts • Facilitate change management across enterprise business systems • Serve as a liaison between technical teams and business stakeholders • Ensure outstanding end-user support is provided • Promote collaboration and foster a positive team environment.

• Facilitate the process of workflow analysis and improvement. • Enable groups to define and understand their current workflows and identify areas for improvement or redesign. • Coordinate appropriate technical/application resources to provide a thorough understanding of synthesis of changes to systems and processes. • Understand the complexity of change management in a large academic health care institution and guide groups to evaluate options that are meaningful and possible. • Develop and manage project plans, timelines, and activities. • Facilitate the maintenance of issue lists, build and decision documentation, meeting minutes, agendas, and status reports as well as other tools crucial to project success. • Facilitate cross-functional work teams that include internal employees, technical support, operations personnel, vendor consultants, clinicians, hospital administration and end users. • Provide regular project updates and status reports for IS management and ensure timely escalation of issues when necessary. • Ensure outstanding end-user support is provided; adhere to and promote continual adoption of change management policies and procedures. • Model outstanding customer service behavior, including timely and effective follow-up with customers. • Facilitate the process of technology analysis and improvement. • Work with IS technical resources to define technical criteria for selection of vendor solutions and coordinate vendor selection process. • Acquire domain knowledge in order to facilitate the identification and understanding of key project requirements and issues. • Recruit expert resources to ensure state of the art technology is presented and evaluated.

Role Description Join our dynamic team as an Analyst I on the Epic Patient Access team, supporting critical applications including Epic Referrals, Cadence, Grand Central, and Prelude. In this role, you will leverage technology to help advance Patient Access operations across the organization by improving scheduling, registration, patient movement, referral management, and overall access workflows. As a key member of the team, you will support operational efficiency and effectiveness, enhance the patient and staff experience, improve data integrity and transparency, and help ensure compliance with organizational and regulatory standards. As an Analyst I on the Epic Patient Access team, you will utilize strong collaboration, analytical thinking, and technical problem-solving skills to support the effective use and optimization of Epic Patient Access applications across the enterprise. This role involves developing expertise in end-user workflows and partnering closely with operational leaders, clinicians, schedulers, registrars, and Information Services teams to support system enhancements, issue resolution, upgrades, and ongoing operational needs. You will work closely with operational and technical stakeholders to support Epic foundation workflow adoption and optimization efforts across Patient Access functions. Responsibilities include: - Gathering business and operational requirements - Translating those needs into system design and build decisions - Supporting testing and implementation activities - Helping ensure successful execution of workflow and system changes - Contributing to training, documentation, and operational readiness efforts This role is ideal for individuals who are passionate about the intersection of healthcare operations and technology and who enjoy collaborating with operational and technical teams to improve patient access, streamline workflows, and support high-quality patient care experiences. Epic certification in the supported application(s) is preferred. If not certified at time of hire, certification is required within six (6) months of start date. Qualifications - Bachelor’s degree or equivalent combination of education and experience - 0+ years experience required Requirements - Epic certification in Referrals, Cadence, Prelude, or Grand Central preferred - Experience supporting Epic Patient Access workflows including Scheduling, Registration, Referrals, SER/Provider Onboarding, and Patient Movement preferred - Experience with workflow analysis, requirements gathering, Epic foundation build, testing, and implementation activities preferred - Strong collaboration, communication, and problem-solving skills within a healthcare operations or information services environment preferred Benefits - Expected Starting Pay Range: $67,537.60 - $86,112.00 - Annualized pay may vary based on FTE status

• Provide support for activities associated with external funded projects, including development and maintenance of grant budgets and expense tracking. • Interact with various program managers and principal investigators, as well as outside funding agencies, to achieve maximum reimbursement of program costs and successfully satisfy reporting requirements of outside funding agencies. • Coordinate purchasing activities, supporting acquisition and allocation of resources. • Participate in space planning. Provide support for business processes to ensure effective and efficient operations. Identify opportunities for improving processes. Resolve issues directly or in consultation with Director. Initiate departmental financial transactions with approval. • Ensure accuracy of data recording and tracking in applicable clinical, human resource, financial and supply chain systems as delegated. Ensure reporting meets division/department decision-making needs. • Provide support for completion of projects and business plans, including research, data collection, and analysis. Summarize recommendations and conclusions. • Provide support for the management of academic/faculty affairs and the meeting of compliance requirements.

• Implement ML standards, processes and best practices • Collaborate with stakeholders to identify and plan for enterprise ML portfolio needs • Guide ML team members on their deliverables and activities • Translate complex requirements into well-scoped machine learning projects • Develop machine learning applications according to requirements • Ensure machine learning solutions are scalable to meet enterprise requirements • Work closely with data scientists and data engineers to guide development of machine learning models • Create metrics to continuously evaluate the performance of machine learning solutions • Extend existing machine learning libraries and frameworks as needed • Execute own project tasks with urgency and to a high level of quality • Communicate status clearly and effectively using departmental project management tools • Follow time-tracking and other project management requirements • Participate actively in project meetings, stand-ups, etc. • Serve as technical lead for moderately complex projects, collaborating with project managers to ensure project scope/risk/budget/etc. are adequately managed • Lead project meetings and workgroups

Role Description The position responsibilities vary throughout Cincinnati Children's and are established according to the needs and resources of the Cincinnati Children's department providing the placement opportunity. - Learn the daily routines of healthcare/research investigators. - Foster career interests in healthcare/research. - Gain experience and awareness of the academic, technical, and personal skills required in healthcare/research professions. - Gain an understanding of different health/research careers, including the cultures and work environments unique to particular healthcare/research professions. - Develop an understanding of the critical connections between education, work, and goal attainment. - Comply with policies and procedures protecting patient rights for informed consent and handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations. - Complete Cincinnati Children's training required for the position. - Adhere to safe work practices. - Understand, adhere to, and model Core Standards as defined organizationally and specifically within the department/unit. Qualifications - Currently enrolled in a Graduate/Post-Bachelor's program. Requirements - Primary Location: Remote - Schedule: Part time - Shift: Day (United States of America) - Department: Biostatistics & Epidemiology - Employee Status: Temporary (Fixed Term) - FTE: 0.5 - Weekly Hours: 20 Company Description At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. - Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years. - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding. - Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025). - One of the nation's America’s Most Innovative Companies as noted by Fortune. - Consistently certified as a great place to work. - A Leading Disability Employer as noted by the National Organization on Disability. - Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC). We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status. EEO/Veteran/Disability

Title: Senior Marketing Specialist Location: Cincinnati United States Job Description: The Senior Specialist, Marketing and Insights develops and executes marketing strategies that support organizational and service line and program goals. This role partners closely with internal clients to address business challenges through strategic marketing consultation and collaboration with marketing and communications teams. The Senior Specialist leads annual service line marketing planning and execution across owned, earned, and paid channels, working with subject matter experts to deliver integrated, data‑informed initiatives. Serving as the primary relationship manager for multiple service lines and programs, the role oversees project communication, execution of marketing tactics, timelines, budgets, and performance reporting to ensure successful outcomes. This role offers a hybrid work arrangement, requiring 2-3 days on-site each week to collaborate effectively with team members and stakeholders while maintaining flexibility for remote work. JOB RESPONSIBILITIES Service Line Relationship Management - Serve as the primary marketing relationship manager for multiple service lines and programs, building and maintaining strong client partnerships. - Manage client expectations, proactively identify risks or issues, and escalate as appropriate. - Communicate project status, performance, and results to clients and marketing leadership. Annual Service Line Marketing Planning and Execution - Develop and execute annual integrated marketing plans and messaging strategies for divisions and service lines, with a focus on patient/family and subspecialist audiences. - Partner with channel experts across paid, owned, and earned media to design and activate integrated plans. - Lead marketing and communications teams in executing plan tactics, including digital marketing, content development, direct marketing, and advertising. Strategic Marketing Consultation and Execution - Provide strategic marketing consultation to service lines to address business challenges and achieve goals. - Collaborate with clients to define objectives and deliver proactive, solution‑oriented marketing and communications counsel. - Identify marketing opportunities in partnership with paid, owned, and earned channel experts. - Serve as marketing project manager, ensuring initiatives align with client expectations and are delivered on time and within budget JOB QUALIFICATIONS - Bachelor's degree in a related field - 2+ years of work experience in a related job discipline Primary Location Vernon Manor Schedule Full time Shift Day (United States of America) Department Marketing & Comm Admin Employee Status Regular FTE 1 Weekly Hours 40 - Expected Starting Pay Range - Annualized pay may vary based on FTE status $61,401.60 - $78,291.20 About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: - Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding - Recognized as one of America's Best Large Employers  (2025), America's Best Employers for New Grads (2025) - One of the nation's America's Most Innovative Companies as noted by Fortune - Consistently certified as great place to work - A Leading Disability Employer as noted by the National Organization on Disability - Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.