Conduent Business Services, LLC

Role Description As a Customer Service Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding: - Defined benefit pension plans - Payments - Account information - Required documentation - Next steps This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment. Qualifications - Previous customer service and call center experience - Pension or retirement benefits experience preferred - Strong communication and active listening skills - Ability to navigate multiple computer systems and tools efficiently - Strong attention to detail and ability to work in a fast-paced environment - Ability to explain pension and retirement benefit information clearly and professionally - Problem-solving skills with the ability to handle sensitive or complex inquiries - Ability to multitask while maintaining accuracy and quality - High school diploma or GED preferred - Ability to pass required background screening and drug test Requirements - Answer inbound calls regarding pension and retirement benefit inquiries - Assist participants with questions related to pension plans, payments, forms, and account information - Research and resolve participant concerns professionally and efficiently - Review and explain required documentation and next steps to callers - Meet productivity, quality, and attendance expectations - Collaborate with team members and leadership to ensure timely issue resolution Benefits - Paid training - Health benefits for you and your family, including medical, dental, and vision, starting on day 1 - Paid Time Off (PTO) - Opportunities for growth and advancement - Team-oriented work environment

Role Description The Information Security Engineer I is a professional member of the CISO Identity & Access Management team supporting implementation, administration, and monitoring of identity and access management controls across the organization. This role focuses on user access provisioning, identity lifecycle processes, and assisting with IAM tools and security controls under the guidance of senior engineers. This is an entry-level position designed for individuals looking to build a career in cybersecurity and identity security. Responsibilities - Execute user access provisioning and deprovisioning requests (joiner, mover, leaver) - Validate access requests for completeness and proper authorization - Assist in maintaining role-based access models (RBAC) - Support management of Active Directory, Entra ID (Azure AD), or similar directories - Support day-to-day operations of IAM platforms (e.g., Okta, SailPoint, Saviynt, Entra ID) - Assist with onboarding applications into IAM systems - Help troubleshoot user access issues and authentication failures - Maintain documentation of IAM processes and procedures - Help enforce basic least privilege and access policies - Work with IT, HR, and business units to fulfill access requests - Communicate clearly with end users regarding access issues - Participate in team meetings and knowledge-sharing activities - Participate in compliance audits and support IAM audits and reporting - Identify risks and recommend solutions to ensure compliance with IAM standards - Work with the IAM team to resolve identity and access management problems - Maintain up-to-date knowledge of identity and access management best practices - Document IAM processes and procedures Qualifications - Bachelor’s degree or better in information technology, information security, computer science or a related field - (0 to 2) Years of experience in IT, Security, or Identity-related role - Basic understanding of IAM concepts and best practices - Basic understanding of information security and/or information technology techniques and practices - Ability to work remotely with limited direct supervision - Strong interest in cybersecurity and identity governance Requirements - Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. - In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Benefits - Health insurance coverage - Voluntary dental and vision programs - Life and disability insurance - Retirement savings plan - Paid holidays - Paid time off (PTO) or vacation and/or sick time

Role Description The Senior Manager of Monitoring & Observability is responsible for the strategic direction, engineering evolution, and operational oversight of the organization’s enterprise observability capabilities. This role provides leadership across multiple monitoring and alerting platforms and teams, ensuring consistent standards, intelligent event correlation, and service-level visibility that enable faster incident detection, reduced MTTR, and scalable operations. This leader will combine deep engineering experience with people and vendor leadership to mature the organization from traditional monitoring to modern, outcome-driven observability. The role partners closely with infrastructure, application, cloud, SRE, and service management teams to ensure monitoring data drives actionable insights—not just alerts. Responsibilities - Strategy & Leadership - Define and own the enterprise observability and event management strategy, roadmap, and success metrics (e.g., MTTR reduction, alert quality, incidents caught by monitoring). - Lead and mentor multiple monitoring and alerting teams spanning infrastructure, application, network, and cloud observability platforms. - Establish governance, standards, and operating models for monitoring, alerting, and event management across the enterprise. - Serve as the senior escalation point for observability-related challenges during major incidents and platform outages. - Platform & Tool Oversight - Provide oversight and strategic direction for enterprise monitoring and observability platforms, including but not limited to: - SolarWinds (infrastructure and network monitoring) - AppDynamics / APM platforms - Splunk / log and telemetry platforms - Netcool / event management and correlation - AIOps platforms (event correlation, noise reduction, topology awareness) - ThousandEyes / digital experience monitoring - Drive integration and alignment across tools to reduce silos, eliminate duplicate alerts, and enable unified visibility. - Ensure effective lifecycle management of observability tools, maximizing return on existing investments. - Engineering & Transformation - Lead engineering initiatives to advance event correlation, enrichment, and service-level context (moving from alert-based monitoring to outcome-based observability). - Champion automation and intelligence in detection, correlation, and triage, including AIOps-driven capabilities. - Partner with architecture and engineering teams to embed observability standards into application, cloud, and platform designs. - Improve the quality of telemetry (metrics, logs, traces, events) and ensure data is usable for troubleshooting, trend analysis, and leadership reporting. - Operational Excellence - Improve alert signal-to-noise ratio and eliminate chronic alert fatigue through standards, tuning, and correlation strategies. - Ensure monitoring supports incident response effectively, enabling faster root cause identification and resolution. - Define and track KPIs and operational health metrics for observability platforms and teams. - Support continuous improvement through post-incident reviews, trend analysis, and proactive gap identification. - Stakeholder & Vendor Management - Act as a trusted partner to infrastructure, application, cloud, and operations leadership. - Align observability priorities with business outcomes and service reliability goals. - Manage vendor relationships and influence product roadmaps based on enterprise needs. Qualifications - 10+ years of experience in IT operations, monitoring, observability, or reliability engineering, with at least several years in a leadership or management role. - Strong hands-on engineering background in enterprise monitoring and event management systems. - Demonstrated experience transforming organizations from reactive monitoring to proactive, correlated event management or observability models. - Experience leading teams responsible for large-scale, multi-tool monitoring environments. - Strong understanding of incident management, ITSM integration, and service health models. - Excellent communication skills, with the ability to translate technical data into executive-level insights. Preferred Skills - Experience with large, complex enterprise environments (hybrid, cloud, regulated, or mission-critical). - Hands-on experience implementing or operating AIOps platforms for event correlation and noise reduction. - Familiarity with cloud-native observability, Kubernetes, and modern application architectures. - Experience establishing monitoring standards and governance across distributed teams. - Background working closely with SRE, platform engineering, or reliability-focused teams. Leadership Competencies - Strategic thinker with strong execution discipline. - Comfortable leading transformation and change at scale. - Balances technical depth with people leadership. - Data-driven, outcome-oriented decision-making. - Collaborative and influential across organizational boundaries. Benefits - Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. - Retirement Savings: We will support you as you save for your future. - Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. - Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Role Description Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Title: Network Security Architect Key Responsibilities: - Design and implement robust and efficient network architecture solutions on Palo Alto firewalls, F5 load balancers, Meraki, and Azure. - Maintain and update architecture documentation, including network diagrams, configurations, and procedures. - Create and distribute SOPs for core architecture. - Identify areas of opportunity to enhance processes and methodologies. - Collaborate with cross-functional teams to define project scope, objectives, and deliverables. - Participate in project planning sessions, daily stand-ups, and backlog meetings to track progress and address issues. - Perform other duties and special projects as assigned. Qualifications - Bachelor’s degree in computer science, information technology, electrical engineering, or equivalent experience. - Experience working as a Network Architect in a large enterprise environment. - At least five years of hands-on experience with: - Palo Alto firewalls - Global Protect VPN/Prisma Access - Cisco routers and switches - Load balancers (F5) - Azure - Wi-Fi access points Requirements - Palo Alto PCNSE or Next-Generation Firewall Engineer certification (preferred). - Azure certification (preferred). - Experience with automating tasks using Python (preferred). Benefits - Health insurance coverage - Voluntary dental and vision programs - Life and disability insurance - Retirement savings plan - Paid holidays - Paid time off (PTO) or vacation and/or sick time Company Description Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .

Role Description The Director, Client Partner will manage and grow strategic pharmaceutical accounts. This person will serve as the primary point of contact for senior client stakeholders and will be responsible for retention, growth, and overall account health. You’ll work closely with Delivery, Sales, Product, and Finance to ensure we’re delivering on commitments while identifying new opportunities to expand the partnership. - Leading day-to-day ownership of strategic pharma accounts - Building and maintaining strong executive-level client relationships - Developing and executing account plans focused on retention and growth - Driving regular governance meetings and executive reviews - Identifying and advancing upsell and cross-sell opportunities - Leading renewal planning and supporting commercial discussions - Partnering with Delivery teams to ensure performance against commitments and SLAs - Aligning internal teams to client priorities and regulatory expectations - Supporting implementations and ongoing lifecycle management - Monitoring revenue outlooks and flagging commercial or contract risks early - Bringing pharma industry knowledge and regulatory awareness (FDA, GxP) into client conversations - Sharing market insights internally to support account and solution strategy Qualifications - Demonstrate 10+ years of experience managing enterprise client relationships - Lead complex pharmaceutical or life sciences accounts with strong retention and growth results - Build credibility with executive stakeholders - Drive renewal and expansion strategies across multi-million-dollar portfolios - Navigate contracts, SLAs, and commercial discussions confidently - Partner effectively across Delivery, Sales, Product, and Finance teams - Analyze account performance and recommend practical solutions - Hold a Bachelor’s degree or equivalent experience - Travel as needed to support client relationships Benefits - Comprehensive health and welfare benefits effective from day one - Robust retirement savings programs - Access to a wide range of employee discounts on merchandise, services, travel, and more - Career growth opportunities within a global organization - Award-winning paid training programs - Competitive paid time off (PTO) packages - A great work environment that values diversity and inclusion

Role Description The Senior Manager, Infrastructure Delivery is accountable for the successful delivery of infrastructure initiatives supporting the Transportation line of business. This role provides strategic and execution leadership across a hybrid infrastructure landscape, including on-prem, cloud, and integrated platform services. The ideal candidate demonstrates exceptional prioritization, understands how to balance demand versus capacity, and continuously evaluates delivery focus to align with business outcomes. This leader operates effectively across both waterfall and agile delivery models, influences without direct authority, and communicates confidently with engineers, architects, and senior executives—particularly under pressure and tight timelines. Responsibilities - Own end-to-end delivery of infrastructure initiatives supporting Transportation business capabilities - Ensure predictable, high-quality delivery across hybrid infrastructure environments (on-prem, cloud, and shared services) - Lead delivery planning, execution, dependency management, and risk mitigation across multiple concurrent initiatives - Continuously assess and adjust priorities based on business demand, delivery capacity, and risk - Balance short-term delivery needs with long-term infrastructure sustainability and scalability - Actively manage demand versus capacity, ensuring teams are focused on the highest-value and highest-risk work - Partner with business and technology stakeholders to sequence work appropriately and resolve competing priorities - Make decisive trade-offs when constraints arise, clearly articulating impact and rationale - Partner closely with solution and enterprise architects to review and challenge infrastructure designs - Apply working knowledge of solution architecture concepts to ensure designs meet requirements for resiliency, security, scalability, and operational support - Provide constructive critique of proposed solutions, identifying risks, gaps, and opportunities for simplification or reuse - Ensure infrastructure designs align with enterprise standards and hybrid architecture strategy - Provide influential leadership across matrixed engineering, architecture, security, and operations teams - Translate technical delivery details into clear business-level updates for senior leadership - Serve as a trusted delivery partner to Transportation business leaders and technology executives - Maintain composure and credibility in high-pressure situations and during aggressive delivery timelines Qualifications - 8+ years of experience in infrastructure delivery, engineering, or technology program leadership - Proven experience delivering infrastructure solutions in a hybrid environment (on-prem and cloud) - Strong prioritization skills with the ability to continually reassess work based on value, risk, and capacity - Experience managing demand versus capacity across multiple initiatives - Experience with both waterfall and agile delivery methodologies - Strong influential leadership skills and executive-level communication - Ability to operate effectively under pressure and meet tight, high-visibility timelines - Solid understanding of infrastructure and solution architecture concepts Benefits - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Role Description As a Sales Executive supporting Commercial Solutions, you will play a crucial role in driving our growth by utilizing your consultative sales expertise to secure new contracts and foster existing client relationships. You will be at the forefront of our sales efforts, collaborating with internal partners to provide innovative solutions to our clients' business challenges. Here's your chance to be a part of a dynamic team, make a meaningful impact, and shape the future of Conduent's success. - Initiating relationships and securing contracts with new customers that meet assigned sales quotas and targets. - Nurturing and expanding relationships with current clients through cross-selling new services and collaborating with Account Management to promote new services within existing accounts. - Managing the entire sales cycle, from initial customer engagement to closing deals. - Evaluating prospects against company criteria for ideal customers and sales opportunities. - Engaging with prospects about their business challenges and requirements, as well as presenting the range of options and cost benefits of each. - Effectively presenting to senior managers and decision-makers. - Crafting and delivering compelling proposals. - Collaborating with technical staff and product specialists as needed to address customer requirements. - Developing and maintaining territory plans outlining how sales targets will be consistently met. - Partnering with Account Management to create key account plans, identifying opportunities and strategic motivators. - Collaborating with solutions leaders to enhance service delivery focus and align with Conduent's offerings. - Recommending and initiating improvements to sales and marketing operations. - Ensuring accurate and timely use of a robust CRM to track pursuit activities and solution details. - Providing timely submission of progress reports, forecasts, quotations, and pipeline development efforts. - Supporting the development of marketing plans to appeal to a global customer base, aiding in sales and profit objectives. - Participating in both product and pipeline development strategy sessions. Qualifications - Demonstrated ability to consistently exceed sales targets, develop new business, and grow existing accounts. - Proven experience in BPO sales and a background in selling solutions to Fortune 500 companies. - Prior experience and knowledge of selling Cross-Industry Solutions including Finance, Accounting, and Procurement Solutions (FAP or FA&P). - Proficiency in building and nurturing trusted relationships with C-suite executives. - Possess an established network of contacts and relationships within the market. - Advanced knowledge of BPO Sales and relationship management processes. - 10+ years of proven experience in large-scale, enterprise-wide sales and account management. - Staying informed about macroeconomic factors, media coverage, market trends, and changes to create successful customer engagements. - Ability to collaborate with delivery organizations to provide added value. - Skill in uncovering new opportunities within large accounts. - Strong oral and written communication skills, including the ability to effectively present information to top management and executives, both internally and externally. - Demonstrated self-motivation and a strong desire for success. - Bachelor's degree in a related field or equivalent work experience. Requirements - Flexible working conditions including remote work and flexible working hours. Benefits - Health and Welfare Benefits: Tailored to fit your needs and start on the first day of employment. - Retirement Savings: Support as you invest in your future. - Employee Discounts: Access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. - Career Growth Opportunities: Opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Training: Access to award-winning learning platforms throughout your Conduent career. - Great Work Environment: Recognition for our diversity efforts and award-winning culture.