The Descartes

Role Description The IT Business Analyst – AI Enablement & Microsoft Ecosystem plays a critical role in helping the organization unlock measurable business value from AI and Microsoft technologies. This role bridges business teams, IT, and enterprise AI initiatives to ensure employees can effectively adopt and scale modern productivity, automation, and collaboration capabilities across the Microsoft ecosystem in a secure, compliant, and business-aligned way. Outcomes — What Success Looks Like - Identify, prioritize, and deliver high-impact AI and Microsoft-enabled use cases that improve productivity, operational efficiency, and decision-making across business functions. - Increase adoption and effective usage of Microsoft 365, Copilot, Power Platform, Teams, SharePoint, and related technologies through structured enablement, training, and stakeholder engagement. - Translate business needs into clear functional requirements, user stories, workflows, and measurable value hypotheses aligned with enterprise architecture and governance standards. - Partner with architecture, security, compliance, and data teams to ensure AI and Microsoft solutions are scalable, secure, compliant, and aligned with enterprise standards. - Facilitate workshops, discovery sessions, and solution reviews that accelerate automation and AI opportunities while improving stakeholder alignment and execution speed. - Establish and track adoption KPIs, success metrics, and benefits realization measures for AI and Microsoft platform initiatives. - Contribute to governance frameworks, implementation standards, best practices, and internal playbooks that support sustainable AI and Microsoft platform growth across the organization. Qualifications - Strong experience working with Microsoft technologies including Microsoft 365, Teams, SharePoint, Power Platform, Azure, Purview, Entra ID, Copilot, and integrated third-party solutions. - Proven ability to analyze business processes and translate requirements into actionable functional specifications, workflows, and user stories. - Experience supporting AI, automation, analytics, digital transformation, or data-driven initiatives in enterprise environments. - Understanding of SaaS platforms, AI governance, security, compliance, and enterprise technology standards. - Strong analytical thinking, documentation, process mapping, and problem-solving capabilities. - Experience facilitating workshops, stakeholder interviews, and cross-functional collaboration sessions. - Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership. Requirements - 5+ years of experience as a Business Analyst, IT Business Analyst, or similar role within a global enterprise environment. - Experience supporting large-scale or multi-business-unit technology initiatives. - Familiarity with change management, technology adoption, and business enablement practices. - Certifications such as CBAP, PMI-PBA, or Microsoft Cloud/AI certifications are considered an asset. Benefits - Opportunity to help shape and scale enterprise AI adoption and digital transformation initiatives across a global organization. - High visibility role with cross-functional exposure to business leaders, IT, architecture, security, and innovation teams. - Ability to work with modern Microsoft technologies including Copilot, Azure, Power Platform, and enterprise AI solutions. - A collaborative environment that values innovation, continuous learning, and measurable business impact. - Significant opportunity for professional growth as AI, automation, and Microsoft platform capabilities continue to expand across the organization. - A role with meaningful influence on how teams work, collaborate, and improve productivity at scale.

Role Description As Descartes accelerates growth in Transportation Management, this role exists to build a scalable inbound engine that increases visibility, attracts high-intent buyers, and converts digital engagement into measurable pipeline. You will elevate Descartes’ digital presence and thought leadership by turning search, content, and website performance into a competitive advantage. - Increase organic traffic and qualified conversions across Transportation Management web properties by 20–30% within 18–24 months. - Improve search rankings for priority keywords, achieving top 3 positions for high-value terms across core solution pages within 12–18 months. - Maintain and continuously optimize all website content to meet performance benchmarks (engagement rates, bounce rates, conversion rates). - Deliver consistent, high-quality SEO-optimized content (web, blog, landing pages) that supports campaign goals and product positioning. - Build and maintain reporting dashboards that provide clear, actionable insights on SEO, traffic, and conversion performance. - Strengthen cross-functional alignment with Product Marketing, Demand Gen, and Sales to ensure digital efforts directly support pipeline growth. - Establish Descartes as a thought leader through content that reflects industry trends, competitive differentiation, and customer value. Qualifications - Advanced expertise in SEO strategy, keyword research, technical SEO, and on-page optimization (tools such as BrightEdge, SEMrush, GA4, Search Console). - Strong experience managing CMS platforms (WordPress, Drupal) and optimizing web performance. - Exceptional writing and editing skills, with the ability to create clear, engaging, and search-optimized B2B SaaS content. - Data-driven decision-making: ability to interpret analytics and translate insights into measurable improvements. - Strong project management and prioritization skills in a fast-paced, remote environment. - Collaborative mindset with the ability to influence cross-functional stakeholders across marketing, product, and sales teams. - Deep understanding of B2B SaaS or supply chain technology markets is highly preferred. Requirements - Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments. - Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working. - Coachable: Open to feedback, willing to adapt, and continuously improving through learning. Benefits - Impact & Visibility: Directly influence digital growth, lead generation, and customer experience across a global SaaS leader’s Transportation Management solutions. - Growth Opportunities: Expand your scope as digital programs scale, with opportunities to shape strategy and deepen expertise in SEO and content leadership. - Collaborative Environment: Work with experienced, cross-functional teams that value insight, ownership, and continuous improvement. - Autonomy & Flexibility: Fully remote role with the ability to own your work, test ideas, and drive measurable outcomes. - Tools & Resources: Access to leading SEO, analytics, and content management technologies to execute at a high level. Company Description Descartes is one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. We are publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Role Description This role exists to define and deliver high-impact IoT software solutions for the aviation industry by deeply understanding customer problems and translating them into scalable, data-driven products that drive measurable business outcomes and long-term customer value. Outcomes: What Success Looks Like - Define and deliver a clear IoT product roadmap that improves customer retention, reduces churn, and increases product adoption within 12–24 months. - Establish a continuous product discovery practice, validating solutions through experimentation (A/B testing, MVPs, prototypes) before full-scale development. - Increase customer satisfaction scores by consistently delivering valuable, usable, and reliable product enhancements. - Align cross-functional teams (R&D, Sales, Marketing, Support) around clear product priorities, reducing delivery friction and improving time-to-market. - Drive measurable improvements in product performance, scalability, and reliability through strong collaboration with engineering. - Act as a subject matter expert in IoT solutions, enabling internal teams and supporting pre-sales efforts with customers. Qualifications - Strong experience in product management, software development, or engineering (5+ years). - Solid understanding of IoT ecosystems, cloud computing, and web-based applications. - Working knowledge of Artificial Intelligence concepts and their application in product design. - Ability to translate customer needs into clear product requirements, user stories, and technical documentation. - Familiarity with software development lifecycle, clean code practices, and scalable system design. - Proven ability to lead continuous discovery through customer interviews, usability testing, and data analysis. - Strong prioritization skills based on impact, feasibility, and business value. - Experience collaborating closely with engineering and design teams to deliver high-quality solutions. - Ability to balance customer needs, technical constraints, and business objectives. - Excellent communication skills with the ability to clearly articulate product decisions and trade-offs. - Ability to influence stakeholders and advocate for customer-centric, evidence-based decisions. - Experience working cross-functionally in fast-paced, entrepreneurial environments. - Understanding of supply chain processes and aviation industry dynamics is an asset. - Experience in pre-sales support and customer-facing engagements is beneficial. Benefits - Opportunity to shape and scale IoT products within a growing aviation technology portfolio. - High visibility with senior leadership and direct impact on product strategy and business outcomes. - A fast-paced, collaborative environment that values autonomy, innovation, and ownership. - Exposure to cutting-edge technologies, including IoT and AI-driven applications. - Opportunities for career growth through expanded product scope and leadership influence. - Flexible, remote work environment within North America (ideally Eastern Time Zone), supporting work-life balance while collaborating with global teams. Salary Range $90,000 - $100,000 USD annually - Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

Role Description As a Technical Account Manager, you will help ecommerce businesses maximize the value of Sellercloud by becoming a trusted operational and strategic advisor. This role exists to strengthen customer retention, drive platform adoption, improve customer satisfaction, and help clients optimize complex ecommerce and fulfilment operations through best practices, technical guidance, and long-term partnership. - Build trusted relationships across a portfolio of customer accounts, maintaining high customer satisfaction and strong retention outcomes. - Increase customer adoption and operational maturity by ensuring clients effectively utilize Sellercloud’s IMS/OMS capabilities across their ecommerce workflows. - Conduct regular business reviews that align platform usage to customer business goals, operational priorities, and measurable success metrics. - Proactively monitor customer health indicators, identify risks early, and successfully manage first-stage escalations to resolution. - Deliver operational recommendations and best practices that improve customer efficiency, fulfilment accuracy, inventory visibility, and overall ecommerce performance. - Develop subject matter expertise in ecommerce operations and Sellercloud functionality to provide consultative guidance to customers and internal teams. - Contribute to the growth and scalability of the department through reporting, analysis, onboarding support, and continuous improvement initiatives. Qualifications - Excellent verbal, written, and presentation communication skills, including the ability to lead customer meetings and webinars. - Strong technical acumen with the ability to understand complex ecommerce workflows and software configurations. - Experience in ecommerce, ecommerce operations, fulfilment, logistics, or related operational environments. - Strong customer relationship management skills with the ability to engage stakeholders at operational and executive levels. - Ability to work independently and effectively in a remote-first environment. - Strong organizational and time management capabilities with the ability to manage multiple customer priorities simultaneously. - Analytical mindset with the ability to interpret customer data, health metrics, and operational trends. - Fluency in English. Requirements - Experience working with Sellercloud. - Experience with warehouse systems, ERP platforms, IMS/OMS platforms, or related ecommerce technologies. - Demonstrated success improving customer satisfaction, retention, or NPS metrics. - Previous experience in Technical Account Management or Customer Success role involving issue resolution and escalation management. - Deep understanding of ecommerce operational processes and omnichannel environments. Benefits - Opportunity to work with a fast-growing ecommerce platform supporting complex omnichannel operations for global retailers, distributors, and manufacturers. - High-impact role with direct influence on customer retention, growth, and long-term success. - Exposure to a wide variety of ecommerce operational models, technologies, and fulfilment strategies. - Collaborative and evolving environment where your input helps shape customer success strategy and team development. - Opportunities to deepen expertise in ecommerce operations, SaaS customer success, and technical account management. - Remote-first flexibility with autonomy and ownership over your customer portfolio and strategic initiatives.

Role Description As a Technical Account Manager, you will help ecommerce businesses maximize the value of Sellercloud by becoming a trusted operational and strategic advisor. This role exists to strengthen customer retention, drive platform adoption, improve customer satisfaction, and help clients optimize complex ecommerce and fulfilment operations through best practices, technical guidance, and long-term partnership. - Build trusted relationships across a portfolio of customer accounts, maintaining high customer satisfaction and strong retention outcomes. - Increase customer adoption and operational maturity by ensuring clients effectively utilize Sellercloud’s IMS/OMS capabilities across their ecommerce workflows. - Conduct regular business reviews that align platform usage to customer business goals, operational priorities, and measurable success metrics. - Proactively monitor customer health indicators, identify risks early, and successfully manage first-stage escalations to resolution. - Deliver operational recommendations and best practices that improve customer efficiency, fulfilment accuracy, inventory visibility, and overall ecommerce performance. - Develop subject matter expertise in ecommerce operations and Sellercloud functionality to provide consultative guidance to customers and internal teams. - Contribute to the growth and scalability of the department through reporting, analysis, onboarding support, and continuous improvement initiatives. Qualifications - Excellent verbal, written, and presentation communication skills, including the ability to lead customer meetings and webinars. - Strong technical acumen with the ability to understand complex ecommerce workflows and software configurations. - Experience in ecommerce, ecommerce operations, fulfilment, logistics, or related operational environments. - Strong customer relationship management skills with the ability to engage stakeholders at operational and executive levels. - Ability to work independently and effectively in a remote-first environment. - Strong organizational and time management capabilities with the ability to manage multiple customer priorities simultaneously. - Analytical mindset with the ability to interpret customer data, health metrics, and operational trends. - Fluency in English. Requirements - Experience working with Sellercloud. - Experience with warehouse systems, ERP platforms, IMS/OMS platforms, or related ecommerce technologies. - Demonstrated success improving customer satisfaction, retention, or NPS metrics. - Previous experience in Technical Account Management or Customer Success role involving issue resolution and escalation management. - Deep understanding of ecommerce operational processes and omnichannel environments. Benefits - Opportunity to work with a fast-growing ecommerce platform supporting complex omnichannel operations for global retailers, distributors, and manufacturers. - High-impact role with direct influence on customer retention, growth, and long-term success. - Exposure to a wide variety of ecommerce operational models, technologies, and fulfilment strategies. - Collaborative and evolving environment where your input helps shape customer success strategy and team development. - Opportunities to deepen expertise in ecommerce operations, SaaS customer success, and technical account management. - Remote-first flexibility with autonomy and ownership over your customer portfolio and strategic initiatives.

Role Description Descartes MacroPoint is seeking a Full Stack Software Engineer to build, modernize, and scale mission critical applications supporting the transportation, logistics, and supply chain domain. This role focuses on modern .NET development, cloud native Azure services, rich user interfaces built with Blazor, and the integration of agentic AI capabilities into enterprise systems. You will work on high impact platforms used at scale, collaborating with architects, product owners, and cross functional teams to deliver secure, reliable, and intelligent solutions. Key Responsibilities - Analyze and translate business requirements into scalable, maintainable technical solutions - Design, develop, and maintain applications using C#, .NET 8+, ASP.NET Core, and Blazor (Server and/or WebAssembly) - Build modern, component based UIs using Blazor, Razor Components, HTML, CSS, and TypeScript - Develop RESTful and event driven APIs and microservices using ASP.NET Core, Service Fabric, and Azure-native patterns - Design, optimize, and maintain SQL Server database schemas, queries, and stored procedures - Integrate agentic AI solutions into applications, including: - AI agents that autonomously execute workflows - LLM-powered services using Azure OpenAI or equivalent platforms - Tool-calling, orchestration, and guardrails for AI-driven systems - Implement cloud-native solutions using Microsoft Azure (App Services, Service Fabric, Azure SQL, Storage, Service Bus, Redis, etc.) - Diagnose and remediate defects in web services, background services, and distributed systems - Write clean, testable, and well-documented code following modern engineering best practices - Implement unit, integration, and automated tests to ensure high-quality releases - Refactor and modernize legacy applications and frameworks - Participate in Agile/Scrum ceremonies and collaborate closely with engineering, QA, and product teams - Use Git and Azure DevOps for source control, CI/CD pipelines, and work tracking Qualifications - 4+ years of professional full stack development experience using C# and .NET - Strong proficiency with ASP.NET Core, .NET Core/.NET 8, Entity Framework Core, LINQ - Experience developing modern web UIs using Blazor (Server and/or WASM) and Razor Components - 4+ years of experience with SQL Server and T-SQL - Strong knowledge of stored procedures, performance tuning, and query optimization - Proficiency in HTML, CSS, JavaScript/TypeScript, and responsive web design - Experience building and consuming APIs using REST, Web API, and event driven messaging - Hands on experience with Azure cloud services (Azure App Service, Service Fabric, Azure SQL, Storage, Service Bus, Redis, Azure DevOps) - Experience with distributed systems concepts such as messaging, caching, retries, and resiliency - Solid understanding of object-oriented design principles, patterns, and application architecture - Strong understanding of application security, authentication/authorization, and data protection - Experience using Git-based source control and automated build/release pipelines - Excellent written and verbal communication skills Additional / Preferred Qualifications - Experience with agentic AI architectures, AI orchestration frameworks, or LLM integrations - Familiarity with Azure OpenAI, prompt engineering, embeddings, or RAG patterns - Service Fabric experience - Power BI or data analytics experience - Background in logistics, transportation, or supply chain systems Salary Range $90,000 - $100,000 CAD annually - Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law.

Role Description Descartes is building a new Integrations Team focused on accelerating go-to-market success and ecosystem growth across our Transportation Management Suite of products, with emphasis on Aljex, MacroPoint and MyCarrierPortal. The Manager, Integrations is a leadership role responsible for defining and executing our third-party integration strategy while building and leading a team of Integration Specialists. This role sits at the intersection of product strategy, go-to-market alignment, technical execution, and customer success. This leader will serve as both a strategic decision-maker determining which integrations belong in our ecosystem, and a hands-on technical leader who understands APIs, integration specifications, and real-world partner implementation workflows. The role requires deep familiarity with the freight broker, freight technology, and TMS landscape, combined with the ability to translate that knowledge into scalable, high-quality integrations that drive customer value. Key Responsibilities - Define and own the third-party integration strategy for our TM product suite. - Establish clear criteria and governance for evaluating, prioritizing, and approving new third-party integrations. - Partner with Product, Sales, Marketing, and Account Management to ensure integrations support go-to-market initiatives. - Act as a strategic advisor on integration positioning. - Maintain a clear perspective on the freight tech ecosystem. - Lead the strategy for Aljex integrations. - Determine which partners align with Descartes’ long-term vision and customer needs. - Oversee both standardized and custom API integrations for strategic partners. - Drive a broad and scalable integration approach for MacroPoint and MyCarrierPortal. - Ensure integrations remain current with evolving partner features, APIs, and industry requirements. - Improve buyer-friendliness and customer value by delivering high-quality, pre-built integrations. - Build, lead, and coach a team of Integration Specialists. - Track and manage multiple concurrent integration initiatives. - Ensure integrations are delivered on time, within scope, and to quality standards. - Establish and optimize integration workflows and best practices across the team. - Provide technical and strategic guidance during complex integration projects. - Serve as the escalation point for integration-related issues. - Foster a culture of accountability, continuous improvement, and customer-centric execution. Qualifications - Strong experience in the freight broker and freight technology space. - Demonstrated experience leading or managing technical or integration-focused teams. - Hands-on experience working with APIs and system integrations. - Proven ability to align technical initiatives with go-to-market strategy. - Experience working cross-functionally with Product, Sales, Support, and Account Management teams. - Strong communication skills. - Excellent organizational and project management skills. Preferred Qualifications - Experience with Aljex, MacroPoint, MyCarrierPortal, or similar broker-focused platforms. - Background working with third-party freight tech vendors. - Experience designing or scaling integration programs in a SaaS environment. - Familiarity with modern API standards (REST, webhooks, authentication models, etc.). Location & Salary Range This is a remote position, and the salary range for this role is $85,000–$95,000 USD. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. Descartes also has a deep sense of environmental responsibility. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Role Description As a Technical Support Representative, you will play a critical role in ensuring our customers receive reliable, high-quality technical support that keeps their transport and logistics operations running smoothly. This role exists to strengthen our ability to resolve complex technical issues, improve customer outcomes, and help evolve the future of Support through smarter processes, automation, AI-driven tools, and collaborative problem-solving. Outcomes — What Success Looks Like - Deliver timely, professional, and effective resolution of technical support tickets while consistently meeting agreed SLA targets. - Successfully investigate and resolve complex application, data, and integration issues related to Transport Management Systems, EDI, and customer workflows. - Improve customer satisfaction and support reliability by identifying recurring issues and contributing practical process improvements. - Strengthen team capability by actively sharing knowledge, supporting colleagues, and contributing to internal documentation and training resources. - Support successful onboarding and transition of new customers into the Support function, ensuring a smooth and positive customer experience. - Contribute to the evolution of the Support organisation by identifying opportunities to leverage AI tools, automation, and smarter support workflows. - Build strong cross-functional relationships with Operations, Product, Development, and Customer teams to drive faster issue resolution and continuous improvement. Qualifications - 5+ years of experience in technical support, application support, logistics, transport operations, or a related field. - Experience supporting Transport Management Systems (TMS) or other business-critical operational software. - Strong understanding of transport, haulage, and logistics processes. - Working knowledge of EDI standards and protocols, including EDIFACT, XML, and X12. - SQL skills for troubleshooting, data investigation, and issue analysis. - Ability to diagnose technical problems, ask effective questions, and communicate solutions clearly to both technical and non-technical audiences. - Experience collaborating across internal teams and directly with customers to resolve issues efficiently. Skills & Competencies — How the Work Gets Done - Communicates clearly, confidently, and professionally. - Comfortable contributing ideas, raising concerns, and participating actively in team discussions. - Proactive and accountable, with the ability to take ownership of issues through to resolution. - Collaborative and approachable, with a willingness to support and mentor others. - Curious mindset with an interest in continuous learning, process improvement, and emerging technologies. - Adaptable and calm under pressure within a fast-paced support environment. - Open to change and excited by opportunities to improve how support is delivered through automation and AI-enabled solutions. Culture Add: TEAM Values - We value team members who communicate openly, sharing information transparently and building trust across functions. - You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills. - You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. - You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact. Aptitudes - Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments. - Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working. - Coachable: Open to feedback, willing to adapt, and continuously improving through learning. Benefits - Opportunity to work in a collaborative, supportive, and highly knowledgeable international team. - Exposure to transport and logistics technology, EDI integrations, SQL troubleshooting, and business-critical customer environments. - A role where your ideas, input, and technical expertise will directly influence how Support evolves. - Opportunity to contribute to the future of customer support through AI, automation, and smarter operational processes. - Ongoing opportunities to grow your technical, operational, and customer-facing skills. - Autonomy and ownership within a fast-moving and evolving support environment. - Fully remote working arrangement with opportunities for long-term career growth within a global software organisation. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Role Description As a Site Reliability Engineer, you’ll help design and maintain robust cloud infrastructure to ensure our systems are always secure, scalable, and automated. You’ll work cross-functionally with DevOps, Engineering, and Security teams, supporting CI/CD pipelines, troubleshooting issues, and contributing to documentation and system reliability best practices. - Design, develop, and maintain resilient cloud infrastructure with a collaborative SRE team. - Build and manage CI/CD pipelines using infrastructure-as-code tools. - Deploy, configure, and monitor cloud services, servers, and network appliances. - Proactively identify and escalate security or availability issues. - Standardize and document processes to align with SRE best practices. - Troubleshoot incidents and collaborate with cross-functional teams. - Participate in off-hours support rotations as needed. - Maintain clear and thorough documentation of configurations and procedures. Qualifications - 3+ years in SysOps, DevOps, or Site Reliability Engineering. - Strong experience in Windows environments. - Deep understanding of AWS (Azure/GCP a plus). - Proficient in scripting (PowerShell, Bash, Python, etc.). - Experience with Infrastructure-as-Code tools (Terraform, Ansible). - Skilled with CI/CD tools (Azure DevOps, Jenkins, GitHub). - Strong communication and problem-solving skills. Requirements - Experience with Java Applications (e.g., Tomcat). - Familiarity with SQL Server and monitoring/log aggregation tools (New Relic, Splunk, etc.). - Exposure to Jasper Reports and cloud security best practices. Location This is a remote opportunity, open to applicants authorized to work in Brazil. We are a global organization using English as our primary language, with localized communication where required. Benefits - Competitive compensation. - Great benefits. - Remote and flexible work hours. - Opportunities for advancement across a broad spectrum of career paths.

Role Description Descartes is growing fast, and we’re looking for a driven Commercial Account Executive to help expand our Transportation Management (TMS) business across the SMB and mid-market space. This is not a “wait for inbound leads” sales role. We’re looking for someone who thrives on building pipeline, creating opportunities from scratch, and outworking the competition. Someone who brings urgency, energy, grit, and a strong desire to win. If you know the supply chain/logistics world, love the hunt, and want the opportunity to build a meaningful book of business with uncapped earning potential, we want to talk to you. What You’ll Do - Build and grow pipeline through high-volume outbound prospecting, cold outreach, networking, and relentless follow-up - Own the full sales cycle from prospecting and discovery through demos, proposals, negotiation, and close - Develop relationships with operations leaders, logistics teams, and business decision-makers - Understand customer pain points and position Descartes solutions in a practical, value-driven way - Maintain a high level of activity, urgency, and pipeline discipline - Consistently work to exceed sales targets and performance goals - Partner closely with sales leadership, solutions engineering, marketing, and customer success teams to win business and drive customer outcomes - Keep CRM activity, forecasting, and pipeline management organized and accurate Who You Are - Competitive, self-motivated, and hungry to succeed - Energized by prospecting, outbound activity, and building pipeline from zero - Comfortable hearing “no” and staying persistent - Coachable, resilient, and driven to continuously improve - Motivated by ownership, growth, and earning potential - Naturally curious and able to quickly understand operational workflows and customer challenges - High-energy with a strong work ethic and accountability mindset - Someone with something to prove What You Bring - Experience in a hunting-focused sales environment - Background in SaaS, logistics, transportation, supply chain, freight, or operational technology preferred - Strong outbound prospecting and pipeline generation skills - Experience managing opportunities through a full sales cycle - Ability to communicate confidently with operational and business stakeholders - Strong communication, presentation, and follow-up skills - Experience working in fast-paced, performance-driven environments Why This Role - Opportunity to build and grow within a rapidly expanding business - Strong earning potential with uncapped commission - High visibility and direct impact on company growth - Supportive leadership with coaching and development opportunities - Fully remote flexibility within the U.S. - Work alongside a team that values accountability, urgency, transparency, and results Salary Range $75,000 to $80,000 USD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.