Role Description
Are you an experienced Benefits professional who enjoys being the “go-to” expert for employees and stakeholders alike? We’re looking for a Senior Benefits Analyst to play a pivotal role in delivering a high-quality benefits experience for our US and Canada employee population. This is a hands-on role where you’ll combine strong customer service, technical benefits knowledge, and process ownership to keep our programmes running smoothly and compliantly.
As Senior Benefits Analyst, you’ll be responsible for the day-to-day administration and support of our group benefit programmes, including medical, dental, vision, disability, life insurance, FSA and HSA plans. You’ll:
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Act as the first point of contact for employee benefit enquiries via email and phone
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Manage benefit elections and life event changes, partnering closely with Payroll
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Support new hires through benefits enrolment, including running online information sessions
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Ensure dependent eligibility documentation is collected and compliant
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Reconcile monthly carrier invoices and resolve discrepancies
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Process qualifying life events in line with IRC Section 125 (cafeteria plan) requirements
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Submit weekly carrier file feeds and support integrations
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Play a key role in Open Enrolment planning, communications, audits and system set-up
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Maintain accurate benefit records and documentation
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Create, review and improve benefits processes as needed
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Support ad-hoc benefits projects as the business evolves
Qualifications
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2+ years’ experience in benefits or benefits-related administration
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Strong working knowledge of US benefits regulations and practices
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Confident user of Microsoft Excel, Word and PowerPoint
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High school diploma or GED (degree preferred)
Requirements
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A high level of confidentiality and professionalism
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Strong problem-solving and analytical skills
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Clear, confident written and verbal communication skills
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Excellent organisation and time management
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A proactive, self-starting approach with the ability to work independently
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Adaptability and resilience in a changing environment
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A consistently reliable, dependable work ethic
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Hands-on experience with Workday HRIS (desirable)
Benefits
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Join a global, collaborative culture built around ownership, customer focus and continuous learning
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Adaptive mindset: We meet change head-on to build the capabilities we need now.
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Collective impact: We treat innovation as a team sport, working powerfully together to create extraordinary impact.
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Customer ownership: We own our customers’ success, whether an internal stakeholder or an external client.
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Supportive environment, meaningful work, and the opportunity to shape and improve benefits processes across two key regions.
EEO Statement
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
