Cedars-Sinai

• Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services • Identifying, analyzing, resolving and responding to customer inquiries, concerns and issues • Following up on accounts to ensure payment and resolution • Work independently and have strong customer service skills • Strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices.

Role Description Under general direction of the RCSC Audit Manager, provides oversight for management of coding policy and procedures throughout Cedars-Sinai Medical Center. This position may serve as an additional liaison for Enterprise Information Systems (EIS) as it relates to: - Data collection - Data management - Reporting requirements - Integration of data collected at the Medical Center Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas Benefits - Healthcare - 403(b) - Paid vacation Company Description Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, recognizing hospitals and health systems nationwide that have outstanding levels of employee engagement. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

• The Epic Beaker Analyst independently provides an intermediate level of operational and application build expertise. • Performs intermediate level design, build and implementation assignments/projects. • Participates in re-engineering of operational work-flow processes with end-users/business owners. • Facilitates end-user/business owner needs into system specifications and configuration requirements. • Maintains high standards for quality application design, build, testing, and other tasks.

• Facilitates end-user meetings and provides level of operational and application build expertise in completing assignments to meet customer goals and desired outcomes. • Performs design, build, and implementation assignments/projects. • Participates in re-engineering of operational workflow processes with end-users/business owners. • Coordinates and facilitates the integration of end-user/business owner needs and translates clinical/operational needs and workflow into system specifications and configuration requirements. • Guides in design integration and touch points with other Epic modules and/or other applications.

• The Epic MyChart Analyst provides an intermediate level of operational and application build expertise in completing routine and occasionally more sophisticated assignments to meet customer goals and desired outcomes. • Task and assignment focus is typically on medium to large projects, performing workflow analysis, build, and documentation in collaboration with internal and external team members. • Uses creative skills to help increase patient happiness through designing and optimizing our MyChart platform. • Drives patient engagement through our patient portal. • Runs queries to report on various metrics. • Participates in an on-call rotation to provide off-hours end user support. • Develops and monitors testing scenarios and methodologies to demonstrate system efficiency. Prepares and maintains documentation on testing plans.

• Provides intermediate to advanced level of operational and application build expertise. • Performs intermediate level design, build and implementation assignments/projects. • Participates in re-engineering of operational work-flow processes. • Facilitates end-user/business owner needs into specifications and configuration requirements. • Maintains high standards for quality application design, build, testing, and documentation.

Role Description The Senior Epic Digital Scheduling/Patient Access Analyst provides an intermediate to advanced level of operational and application build in completing routine and occasionally more sophisticated assignments to meet customer goals and desired outcomes. Task and assignment focus are typically on medium to large projects, performing workflow analysis, build, and documentation in collaboration with internal and external team members. - Based on core knowledge of application and operational requirements, can translate requirement/concepts into functionality. - Assigned to various work/projects and demonstrates an ability to successfully complete assigned tasks/assignments. - Proactively connects with manager to prioritize workflow and mitigate risks. - Tracks issues, provides solution-oriented escalation, and understands fundamental project management methodologies. - Participates in re-engineering of operational work-flow processes with end-users/business owners. - Maintains fundamental understanding of assigned departmental operations. - Facilitates end-user/business owner needs into system specifications and configuration requirements. - Manages navigation of migration paths, change control process/governance, and ticket management processes. - Maintains high standards for quality application design, build, testing, and other tasks. - Ensures adequate documentation is provided for support and end-user training. Qualifications - Intermediate to advanced knowledge of operational and application build. - Experience with workflow analysis and documentation. - Ability to translate requirements into functionality. - Understanding of project management methodologies. - Experience in re-engineering operational work-flow processes. - Strong communication skills for facilitating end-user needs. - Knowledge of change control processes and ticket management. - Commitment to high standards in application design and testing. Requirements - Experience in healthcare IT or related field. - Proven ability to manage multiple projects simultaneously. - Strong problem-solving skills. - Ability to work collaboratively with diverse teams. Benefits - Outstanding benefit package. - Competitive salaries. - Commitment to diversity and inclusion.

Role Description The Director, Application Development champions all portfolio projects, leads optimization initiatives, facilitates communication with stakeholders, and develops resources. The Director provides leadership and expertise to guide the strategic, tactical and day-to-day planning of systems implementation, upgrades, improvements, and sustaining support. This role is accountable for project completion to key executives and key customers impacted by the systems. - Directs the operations of an application system department. - Responsible for human resource activities, budgeting, and overall departmental management and supervision. - Establishes departmental goals and objectives and reports accomplishments and plans on a regular basis. - Evaluates, determines, and articulates resource requirements (financial, technical, and human resource), risk analysis, and impact of requested information system projects. - Proactively manages resolution of issues encountered during and post system implementation working with all levels of personnel both internal and external to the institution. - Evaluates new technologies, software, and/or vendors that may provide opportunities for solutions or new applications vital to accomplish institutional goals, objectives, and strategies. - Collaborates with RandD teams and product leadership to facilitate internal and external partnerships, product development, and system integrations. - Manages, coaches, and mentors staff to continuously improve technical capabilities, develop and implementation processes, and build strong team partnerships to accomplish goals and objectives. - Leads all aspects of the implementation of systems and system modifications, and works jointly with user project managers and other information systems groups to successfully implement projects. - Communicates with the user community on application systems projects in relation to their goals, status and expected outcomes, as well as overall information systems vision and strategies. - Responsible for the overall budget performance for the acquisition, development, installation, implementation, and maintenance of application system projects. - Develops and maintains effective relationships to collaborate and solve complex development and implementation issues, and communicates status and resolutions to IT leaders and staff, executives, department heads, and other key customers in departmental supported areas. - Develops long and short-range plans according to the overall IT strategic plan for modifications, evaluation, testing, and maintenance of the application systems. - Assists with identifying processes, systems, organizational structure and/or job roles to successfully address change management and adopt changes to achieve business goals and objectives. Company Description

• Review medical documentation and health information within various electronic medical or health systems. • Assign applicable codes such as clinical modification (ICD-10-CM), current procedural terminology (CPT), evaluation and management (E&M), and healthcare common procedure coding system (HCPCS) while adhering to productivity and quality standards for the area(s) of assignment or specialty (Facility or Professional). • Focus on specialties including, but not limited to: Professional Multispecialty E&M, Facility Emergency Room (non-Single Path), and Outpatient Visits (Facility or Professional). • Resolve complex edits and alerts with consistent accuracy using current guidelines for the area(s) of assignment or specialty. • Handle edits such as: Simple Visit, Local and National Coverage Determination, and other Related Edits. • Communicates with physicians, providers, and external departments regarding documentation clarity, specificity, ensure completeness of documentation required for code assignment within area(s) of assignment or specialty. • Expanding skills in procedural coding such as CPT or PCS.

• Support Registration and Operations, Financial Clearance, and Authorization workflows providing operational, reporting, and system workflow support. • Develop, maintain, and distribute operational reports, WQs, dashboards, and ad-hoc analyses. • Review operational data to identify trends, workflow gaps, and areas requiring leadership attention. • Troubleshoot operational workflow issues and Epic system functionality concerns. • Serve as a key liaison between various departments and external partners. • Assist with report creation, data validation, issue tracking, and KPI reporting. • Provide additional operational and administrative support to department leadership, as needed.