This page tracks remote support engineer openings that are location-eligible for Ohio.
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Role Description We are looking for a Support Engineer to provide Level 1 support for our Developer Portal within EDW Enablement. You will manage support requests, troubleshoot technical issues, and ensure a seamless developer experience across the platform. You bring technical support skills with a foundational understanding of: - Software development - Automation - Data analysis Additionally, you have hands-on experience building and maintaining Power BI dashboards and reports, which support business insights. This role is important for maintaining and enhancing the developer experience. You will report to the Smart Automation Global Director. Main Responsibilities - Provide Level 1 technical support for the Developer Portal, including incident handling and service requests. - Be a first contact for users, ensuring response and resolution of issues. - Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access. - Escalate complex issues to Level 2/engineering teams with proper documentation and context. - Monitor system alerts and address potential issues. - Maintain support documentation, knowledge base articles, and standard operating procedures. - Collaborate with development and DevX teams to identify recurring issues and recommend improvements. - Support automation programs to improve support processes and reduce manual effort. - Create reports and insights on support trends, performance metrics, and user experience. Qualifications - Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience). - 2–4 years of experience in Technical Support, Application Service Desk, Developer Support, or a similar technology-focused role. - Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support. - Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools. - 1+ years of experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate, or similar technologies for supporting and troubleshooting automated workflows. - Knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt engineering, RAG, and AI-powered automation concepts. Benefits - Medical, life and dental insurance - Asociacion Solidarista - International Share Save Plan - Flex Work/Work from home - Paid time off - Annual Performance Bonus - Education Reimbursement - Family Bonding - Bereavement Leave - Referral Program - And more
The AI headhunter connecting elite tech sales talent with high-growth startups.
Role Description As a founding Support / Forward-Deployed Engineer, you'll sit at the intersection of engineering and customers, deploying the product, solving hard technical problems in the field, and making enterprise customers successful. This is a solutions-engineering-heavy role for someone who is both technically excellent and genuinely comfortable in front of people. You'll join an established, professional environment rather than a first-engineer situation, with room to grow toward founder-level ownership. - Deploy and integrate the product into complex enterprise environments - Work directly with customers post-sale to ensure technical success - Solve hard technical problems across AI agents, MCP integrations, and security tooling - Serve as the technical bridge between customers and the engineering team - Help shape the forward-deployed / solutions engineering function as an early hire Qualifications - 5-6 years in a technical, customer-facing role (solutions engineering, forward-deployed engineering, or similar); exceptional candidates with a couple of years of experience considered - Strong computer science or statistics foundation and academic pedigree - Startup or consulting background with real time in front of customers - Demonstrated software / technical skills and the ability to operate in a professional, fast-moving environment - Consistent tenure without a pattern of short stints Company Description Our partner is an early-stage, fast-scaling startup building security infrastructure for the Model Context Protocol, protecting enterprises from data leaks as they adopt AI agents. Founded less than a year ago, they already have a multi-million-dollar pipeline, a deeply technical product, and backing from top-tier investors. The bar is high, the pace is fast, and the problems are genuinely hard.
Liquidity Services operates the world’s leading global commerce company powering the Circular Economy.
• Responding to user questions, ensuring stability, availability for production applications and systems. • Investigates and resolves incidents, performs root cause analysis. • Collaborates with development, infrastructure, and business teams to maintain reliable operations and minimize business disruption. • Serve as a primary point of contact for production issues and help drive continuous improvement efforts.
Improving clinical and financial outcomes with physician-validated AI for documentation and coding.
• Serve as the primary owner for the organization's most complex client issues, executive escalations, and technically challenging investigations • Independently investigate technical issues using product knowledge, system behavior, historical tickets, documentation, internal tooling, and available data before determining the appropriate next step • Distinguish between product defects, configuration issues, workflow misunderstandings, integration failures, data issues, and expected application behavior • Drive investigations across Engineering, Product, Data, Clinical Excellence, Customer Success, and Integrations while maintaining clear ownership of the client experience • Balance urgency with thorough investigation, ensuring issues continue moving forward even when multiple teams are involved • Escalate thoughtfully, bringing well-defined findings, supporting evidence, and clear recommendations rather than unresolved questions • Maintain ownership of tickets from initial intake through final client confirmation and resolution • Prioritize work based on client impact, workflow-blocking status, executive visibility, and operational risk • Ensure all ticket documentation, classifications, routing, labels, linked work items, and client communications are complete and accurate • Identify trends across client issues and recommend improvements to workflows, documentation, tooling, or product functionality • Contribute to the continuous refinement of support processes and operational standards • Lead complex client conversations through email, Zoom, Slack, and phone • Translate technical concepts into language appropriate for clinical and operational audiences • Maintain client confidence by setting realistic expectations through proactive communication, ensuring clients remain informed throughout complex investigations • Communicate investigation findings clearly across technical and non-technical teams • Model excellent troubleshooting, prioritization, documentation, and client communication for the Support team • Coach analysts through investigations by asking thoughtful questions, encouraging independent problem-solving before providing direction and serving as an escalation resource • Review complex client communications and provide constructive feedback, proactively and when appropriate • Partner with Support leadership to identify coaching opportunities and recurring knowledge gaps • Contribute to onboarding, documentation, training materials, and process improvements.
Aidoc, founded in 2016, is a leading clinical AI company that enhances healthcare systems, teams, and data to improve patient outcomes. The company fosters a co
Role Description Aidoc is looking for a Support Manager to lead a team of Technical Support Engineers responsible for advanced troubleshooting of the Aidoc platform and the clinical, radiological workflows it operates within. This is a hands-on leadership role for someone who has spent real time in the technical trenches of enterprise SaaS support — comfortable driving root-cause analysis on critical incidents, setting technical standards across a team, and translating recurring patterns into product and architectural improvements. You'll partner closely with Engineering, Product, and Clinical teams to ensure that every escalation, RCA, and case review strengthens both the platform and the hospitals and providers who depend on it. Responsibilities - Technical Leadership - Lead a team of Technical Support Engineers handling advanced troubleshooting of the Aidoc platform, as well as clinical radiological workflows. - Drive root-cause analysis (RCA) for critical incidents and systemic product issues. - Establish technical standards for case handling, diagnostics, and escalation workflows. - Lead internal technical reviews of recurring issues to surface architectural or product improvements. - Team & Performance Leadership - Manage day-to-day team performance against KPIs such as time-to-resolution, escalation rate, and case quality, holding engineers accountable to clear, measurable standards. - Coach, mentor, and develop Technical Support Engineers, building technical depth and structured troubleshooting habits across the team. - Partner with Senior Support leadership on staffing, capacity planning, and performance review cycles. - Cross-Functional Partnership - Serve as the primary escalation point between Technical Support and Engineering/Product for unresolved or systemic issues affecting hospital customers. - Represent the voice of the customer in product and engineering discussions, ensuring recurring technical pain points are visible and prioritized. - Collaborate with Clinical and Implementation teams to ensure technical guidance reflects real-world radiological workflow context, including PACS, DICOM, HL7, and EHR integrations. Qualifications - 7+ years in enterprise software or cloud-native SaaS, including 3+ years managing technical support or escalation engineering teams. - 3+ years of hands-on experience as a Support Engineer, DevOps Engineer, SRE, or Tier 3 Escalation Engineer prior to moving into management. - Proven track record in KPI management and driving engineer performance and customer satisfaction. - A customer-obsessed mindset! You treat every hospital, radiologist, and IT stakeholder's problem as your own, and you build a team that does the same. Requirements - Experience supporting healthcare IT, medical imaging, or clinical software (PACS, RIS, EHR, DICOM/HL7 integrations). - Familiarity with AI/ML-powered SaaS platforms and the operational nuances of supporting algorithmic, clinical decision-support tools. - Experience working in a regulated environment (e.g., FDA-cleared software, HIPAA, clinical safety processes). Benefits - A range of medical, dental and vision benefits. - Stock options for all full-time employees. - Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. - A 401(k) plan with company match, life insurance, plus long- and short-term disability. - The opportunity to directly improve medical care and impact patient outcomes.
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• Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution. • Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE. • Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access. • Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management. • Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.
Choose where and when you work. Get paid right away. Healthcare shifts near you, on your schedule.
• Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers • Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering. • Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication • Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off • Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring • Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention • Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Kindeva Drug Delivery is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.
Role Description The IT Senior Applications Administrator/Developer serves as the technical owner for Kindeva’s Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform while also acting as a generalist across various enterprise applications. This role is responsible for ensuring platform stability, performance, security, extensibility, and integrations, as well as managing the ISV ecosystem. In addition, the role provides cross-functional application support and continuous improvement across other business-critical systems, ensuring alignment with organizational needs and technology standards. The position combines hands-on D365 F&O development, environment and release administration, and full platform coverage, including printing, batch processing, third-party ISVs, and operational monitoring. The role partners closely with functional leads, infrastructure, security, and vendors to ensure D365 F&O operates as a reliable, compliant, and scalable enterprise system. Responsibilities - D365 F&O Platform Administration & Ownership: - Own end-to-end technical administration of D365 Finance & Operations across Dev, Test, UAT, and Production environments. - Manage LCS (Lifecycle Services) activities including environments management, monitoring, updates, deployments, hotfixes, and Microsoft escalations. - Ensure platform availability, performance, and reliability, including batch framework health, system jobs, and long-running processes. - Administer security roles, duties, privileges, and users, enforcing segregation of duties and audit requirements. - Own release and cutover management for D365 changes, including deployment planning, validation, and rollback readiness. - Maintain platform documentation, runbooks, SOPs, and operational support procedures. - Own D365 document printing architecture, including: - Print management configuration - Network printers and document routing - ISV or third-party print services (e.g., PrintVis, Docentric, Lasernet, or similar) - Monitor and optimize batch jobs, batch groups, and system queues to ensure operational throughput. - Troubleshoot printing failures, performance issues, and formatting defects in production environments. - Application Management & Technical Coordination Responsibilities: - Maintain and support assigned business applications, ensuring operational stability, performance, and alignment with technical standards. - Administer and maintain application inventories, system documentation, configuration records, and support models. - Coordinate incident, problem, change, and release management activities in partnership with IT operations, vendors, and business stakeholders. - Collaborate with integration, architecture, and data teams to design and support APIs, middleware solutions, data exchanges, and system interfaces. - Serve as the technical point of contact for software vendors, support providers, and implementation partners. - Plan, coordinate, and validate application upgrades, patches, configuration changes, licensing activities, and support requirements. - Assess new technologies, platforms, and application enhancements for technical fit, scalability, integration requirements, and supportability. - Ensure applications comply with enterprise security standards, access control requirements, data governance policies, and applicable regulatory frameworks (e.g., SOX, GxP, GDPR). - Support audit activities, risk assessments, control testing, and remediation initiatives related to application environments. - Coordinate deployment and maintenance activities to minimize operational disruption and maintain business continuity. - Facilitate communication between technical teams and functional stakeholders to support issue resolution, enhancement delivery, and system improvements. - Analyze business and technical requirements and translate them into system configurations, integration specifications, and solution designs. - Develop and maintain technical documentation, knowledge articles, training materials, and user support resources. - Participate in application lifecycle activities including configuration management, testing, validation, deployment, and ongoing support. - Monitor application health, troubleshoot system issues, and coordinate resolution efforts across technical teams and third-party providers. - Development & Customization (D365 F&O): - Design, develop, and support D365 F&O customizations using X++ extensions. - Develop and maintain: - Custom batch jobs and services - Forms, tables, data entities, workflows - Business events and extensibility points - Support reporting solutions including SSRS, Electronic Reporting (ER), and data exports. - Troubleshoot and resolve production issues through log analysis, code debugging, and root cause remediation. - Ensure all solutions are upgrade-safe, well-documented, and aligned with Microsoft best practices. - Integrations Management: - Own and support D365 F&O integrations. - Design and maintain integrations leveraging: - D365 F&O Data Entities - OData and REST APIs - File-based and event-driven patterns where applicable - Partner with integration and enterprise architecture teams to ensure: - Standardized interface patterns - Error handling, retry, and reconciliation - End-to-end monitoring and alerting - Support integrations with upstream/downstream systems (e.g., AP, procurement, banking, HR, 3PL, tax engines). - ISV & Third-Party Solution Management: - Serve as the technical owner for all D365-related ISVs, including: - Installation and upgrades - Compatibility with D365 releases - Integration touchpoints and security posture - Coordinate ISV deployments with release cycles and regression testing. - Act as the primary technical contact with ISV vendors for issue resolution and roadmap planning. - Ensure ISV solutions align with internal architecture, compliance, and support standards. - DevOps, ALM & Governance: - Implement and maintain Azure DevOps pipelines for D365 F&O builds, packaging, and deployments. - Enforce ALM standards: - Branching and Versioning Strategy - Code reviews and peer validation - Environment promotion controls - Support data management processes including DMF packages, repeatable migrations, and data validation. - Ensure compliance with audit, SOX, and regulatory requirements through documented controls and evidence. Qualifications - Bachelor’s degree in computer science, Information Systems, or related field required. - 6+ years of hands-on experience with Microsoft Dynamics 365 Finance & Operations in a technical role required. - Strong expertise required in: - X++ development and D365 F&O extensibility - PPAC, LCS, environment management, and release processes - Security roles and segregation of duties - Microsoft SQL - X++ + C# development - Power Platform (Apps, Automate, Dataverse, PowerBI) - Integration (APIs, Azure services) - Security & environment management - DevOps / CI-CD - Web technologies and integration skills – XML, REST / OData / SOAP APIs, Azure integration services - Strong knowledge of full lifecycle SDLC methods and tools required. - Experience supporting and managing general applications required. - Experience or exposure to Boomi middleware preferred. - Experience integrating with boundary applications such as sales & use tax engines, OCR Invoice automation, banking integrations, spend analytics tools, punch-out catalogs preferred. - Experience working in a regulated GxP environment preferred. - Excellent communication, planning, and organization skills. - Experience implementing or supporting package software systems. - Logical thinking skills and methodical approach to work. - Strong team player with the ability to develop effective working relationships across organizations. - Results oriented, display persistence when facing complex challenges and apply problem-solving skills along with tools to overcome obstacles. Benefits - Medical, Dental, & Vision - Health Savings Accounts - Flexible Spending Accounts - Disability Benefits - Life Insurance - Voluntary Benefits - Paid Absences - 401k Benefits Equal Opportunity Employer Kindeva Drug Delivery is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S.
• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support • Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience • Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions • Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps • Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams
Your robotics automation partner powering the most intelligent tools to create more productive workforces.
• Responsible for supporting the hardware and software aspects of Brain Corp’s fleet of robots • Proactively monitor deployed fleet of robots remotely using internal tools to identify and solve issues effectively • Conduct independent technical troubleshooting on customer-reported issues and implement effective resolutions • Develop and expand comprehensive expertise in Brain Corp’s robotic systems, encompassing hardware, software, navigation kits, sub-system and cloud infrastructure. Utilize this knowledge to effectively troubleshoot and resolve issues as they arise • Act as a Subject Matter Expert (SME) for both direct customers and Original Equipment Manufacturers (OEMs), adept at understanding their needs and resolving any issues they encounter in a timely and efficient manner • Lead customer meetings and discussions • Act as the primary liaison between our company and our end users • Lead internal or external customer related initiatives addressing issues as they arise • Collaborate closely with the Account Management team to address and resolve any issues or concerns raised by end users • Proactively identify opportunities to enhance customer satisfaction and retention • Coordinate meetings with service providers and OEMs: • Organize and lead regular meetings with service providers (SPs) and OEMs to discuss current issues, implement changes, and address any complaints • Ensure effective communication and collaboration between all parties to maintain strong working relationships and resolve issues promptly • Document meeting outcomes, track action items, and follow up to ensure timely resolution of all concerns • Provide issue resolution and continuous improvement: • Take ownership of the resolution process for any issues reported by end users, SPs, or OEMs • Work cross-functionally with internal teams to identify root causes and implement corrective actions • Continuously seek ways to improve processes and enhance the overall customer experience • Lead the quality resolution process, initiating from customer-reported symptoms, progressing through troubleshooting cycles to identify root causes effectively • Provide training & enablement to OEM/customer when needed; providing on-site support within geographic region as needed • Serve as an escalation point between Tech Support and Fleet Ops and Engineering teams • Assist with the creation and monitoring of team metrics • Provide training and support to junior staff and mentor team members • Travel up to 20% to Brain Corp offices, OEM partner locations, and customer sites as needed.
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