SmarterDx

• Lead the integration design, development, and validation of robust, scalable interfaces between SmarterDx and hospital/health system customer EHRs (Epic, Cerner, Meditech). • Serve as the technical expert on customer engagements, guiding architecture discussions with CIOs, Directors of IT, interface and network teams, CDI and Coding leaders, and implementation sponsors. • Own integrations end to end, including specification development, mapping, configuration, testing strategy, go live planning, and production stabilization. • Lead data validation and reconciliation to ensure integrity, completeness, and interoperability compliance. • Design for reliability and observability with monitoring, alerting, traceability, replay strategies, and operational runbooks. • Lead structured incident response, root cause analysis, and durable remediation for complex production issues, including participation in an after-hours Tier 3 rotation for high-priority support. • Improve integration operations through automation: streamline repetitive implementation tasks (test harnesses, validation tooling, automated checks, deployment patterns) to increase throughput and reduce risk. • Monitor evolving interoperability standards and translate them into actionable architectural guidance for SmarterDx and our clients. • Influence product and platform strategy by advising engineering on schemas, data contracts, mapping approaches, and integration tooling based on field experience.

• Lead the integration design, development, and validation of robust, scalable interfaces between SmarterDx and hospital/health system customer EHRs (Epic, Cerner, Meditech). • Serve as the technical expert on customer engagements, guiding architecture discussions with CIOs, Directors of IT, interface and network teams, CDI and Coding leaders, and implementation sponsors. • Own integrations end to end, including specification development, mapping, configuration, testing strategy, go live planning, and production stabilization. • Lead data validation and reconciliation to ensure integrity, completeness, and interoperability compliance. • Design for reliability and observability with monitoring, alerting, traceability, replay strategies, and operational runbooks. • Troubleshoot complex production issues and lead structured incident response, root cause analysis, and durable remediation. • Improve integration operations through automation: streamline repetitive implementation tasks (test harnesses, validation tooling, automated checks, deployment patterns) to increase throughput and reduce risk. • Monitor evolving interoperability standards and translate them into actionable architectural guidance for SmarterDx and our clients. • Influence product and platform strategy by advising engineering on schemas, data contracts, mapping approaches, and integration tooling based on field experience. • Blend executive presence with operational humility. You can lead a CIO-level strategy session in the morning and personally debug a malformed HL7 segment in the afternoon. No engagement is beneath you, and no client environment is too complex. You own outcomes end to end. • Support and troubleshoot high-priority production issues as part of an after-hours Tier 3 rotation.

• Design, build and launch new backend services, capabilities and improve the overall quality of SmarterDx’s apps • Collaborate across disciplines to understand our users and iterate on new ideas • Protect patients’ privacy and security through secure coding practices • Research and advocate for improved techniques, processes, and designs within the team • Support SmarterDx’s apps in production

• Lead end-to-end ML research, from idea generation to production deployment and monitoring. • Design, implement, and evaluate novel methods for LLM alignment on proprietary clinical data. • Develop and rigorously evaluate approaches for hallucination detection, attribution, and model reliability. • Build and curate high-quality datasets, with a strong emphasis on evaluation design and benchmark integrity. • Critically assess academic literature to identify strong vs weak methods, and translate the best ideas into practice. • Establish best practices for experimental design, including statistically sound evaluation and reproducibility. • Collaborate cross-functionally with engineering to productionize models (MLOps, infra, deployment). • Develop methods for long-context and multimodal modeling (structured + unstructured clinical data). • Mentor other researchers and help raise the bar for research quality across the team. • Contribute to external presence through papers, talks, and recruiting.

• Hands-on implementing new methods and relevant baseline models (ML Research) • Working cross-functionally to deploy models into production (MLOps, MLE) • Data Science (data engineering, dataset curation, experimental design, model updates, product domain expertise) • Academics & Outreach (e.g., scientific reading & writing, publishing, presenting at conferences, recruiting) • Become a domain expert at clinical data and the healthcare ecosystem • Own end to end model development including deployment into production and production monitoring, learning Machine Learning Operations (MLOps) • Post training to align large language models (LLMs) on proprietary clinical data • Develop new self-supervised pre-training tasks for improving models • Develop novel retrieval, attribution and hallucination detection strategies for generative models • Develop novel methods for explaining and summarizing diagnostic classifications • Develop methods for selecting data sources to include in training (data-centric AI) • Develop novel graph-based algorithms for improving classification of diseases and procedures with few or no labels • Develop novel methods for multimodal data fusion (structured and unstructured data) • Long-sequence language modeling

• Build and lead the Clinical Experience function, including hiring, mentoring, and scaling a team of clinical experts • Own clinical relationships with key health system partners, acting as a trusted advisor to clinicians, CDI teams, and executives • Drive successful onboarding and adoption of SmarterDx’s platform across customer organizations • Develop and standardize playbooks for clinical onboarding, training, and ongoing engagement • Partner closely with Customer Success to improve retention, expansion, and overall customer health • Establish and track key performance metrics (adoption, utilization, clinical impact, customer satisfaction) • Create structured feedback loops to translate customer insights into actionable product improvements • Collaborate with Product and Engineering to shape roadmap priorities based on real-world clinical workflows • Support Sales as a clinical expert in late-stage deals and strategic accounts • Identify opportunities to improve internal processes and increase scalability of clinical experience

• Design, build and launch new multi-product features and improve the overall quality of SmarterDx’s apps • Design, build and launch reusable frontend components that are fully featured, responsive, and accessible to improve the overall quality of SmarterDx’s apps • Collaborate across disciplines to understand our users and iterate on new ideas • Protect patients’ privacy and security through secure coding practices • Research and advocate for improved techniques, processes, and designs within the team • Support SmarterDx’s apps in production

Role Description We are seeking a Senior Business Analyst to join our Data & Analytics team in support of the Customer Success team. In this role, you will leverage your analytical expertise and business acumen to unlock the value of SmarterDx’s data assets, drive critical insights for both internal and external stakeholders, and deliver meaningful outcomes that strengthen customer trust. You will be embedded within the Customer Success team and partner closely with cross-functional stakeholders to elevate our customers’ experience and optimize business performance. This role is fully remote within the US. What You’ll Do - Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making. - Translate Data into High Impact Narratives: Synthesize complex analyses into clear, compelling, and actionable narratives that inspire customers, highlighting business impact and strategic recommendations. - Drive Exploratory Analysis & Insight Generation: Independently scope and execute exploratory analyses using advanced SQL and analytical tools to answer ambiguous, high-priority business questions. Rapidly prototype and iterate on analyses to validate hypotheses and inform direction. - Build Relationships: Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives. - Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways while influencing team roadmaps and product strategy. - Champion Data Quality and Analytical Rigor: Set a high bar for data integrity and analytical excellence. Lead validation processes, ensure accuracy, and drive best practices across teams through peer review and collaboration. - Lead Strategic Client Analytics: Own and drive high-impact analyses that inform client strategy, uncover opportunities for revenue optimization, and influence client product adoption. Qualifications - 5+ years of experience in business intelligence, data analytics, or a related field, with a demonstrated track record of driving business impact. - Strong conceptual understanding of inpatient mid-revenue cycle processes and data. - Advanced SQL Fluency with the ability to write, optimize, and scale complex queries for ambiguous problem spaces. - Strong BI & Data Storytelling Skills, with a passion for building tools and narratives that empower decision-making. - Strategic Insight Generation, with a proven ability to translate complex data into clear, actionable recommendations. - Commitment to Data Integrity, with rigorous validation practices and experience leading quality assurance efforts. - Ownership Mindset, thriving in ambiguity and taking initiative to define problems, not just solve them. - Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions. - Executive Communication Skills, with the ability to influence senior stakeholders and adapt messaging across audiences. Requirements - Data Visualization: Hex and Omni - Analysis: SQL (Snowflake) - Pipelines: dbt, airflow, git, and AWS Benefits - Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. - Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. - Remote-First Team – Work from anywhere in the U.S. - Unlimited PTO & 10 Holidays – So you can relax and recharge. - 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. - Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. - Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Clinical Product Specialist (SmarterNotes) Role The Clinical Specialist (CS) sits at the intersection of clinical medicine, AI, and product development, playing a critical role in building SmarterDx’s clinical documentation capabilities. As part of a highly cross-functional team spanning Product, Engineering, and Data Science, the CPS translates real-world physician workflows into scalable AI systems—shaping how clinical reasoning is represented, evaluated, and deployed in practice. This role has a direct impact on product quality and clinical trust. The CS defines and enforces the standard for clinical accuracy, safety, and usability, ensuring that what we build works for real clinicians in real care settings. For candidates interested in applying clinical expertise beyond the bedside, this is an opportunity to influence how AI supports documentation, decision-making, and ultimately patient care at scale. **This role is fully remote within the US** What You’ll Do - Serve as the clinical subject matter expert for clinical documentation, charting workflows, and end-to-end care delivery processes - Review AI-generated outputs (summaries, notes, insights) for accuracy, completeness, and clinical defensibility - Define and operationalize clinical quality standards for models output - Apply clinical judgment in ambiguous scenarios where documentation quality, trajectory, and context matter - Collaborate with Product and Data Science to build and refine prompts, pipelines, and model behavior What You Bring - NP or PA (or equivalent advanced clinical degree) - Clinical background with experience in inpatient or acute care settings - Strong understanding of clinical documentation and EHR workflows - Demonstrated ability to translate clinical thinking into structured systems, logic, or processes - Builder mindset with comfort working on ambiguous, evolving products - Strong analytical thinking with attention to edge cases and failure modes - Ability to collaborate effectively with Product, Engineering, and Data Science teams Nice To Haves - Familiarity with AI/ML systems or prompt engineering (preferred) - Background in clinical informatics, quality improvement, or workflow design - Experience working with Product, Engineering, or Data Science teams - Experience building or scaling systems (e.g., evaluation frameworks, workflows, or tools) - Previous advising or consulting experience with healthcare technology companies Compensation - $120k-$150k base + benefits #LI-Remote #LI-DNP Benefits - Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. - Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. - Remote-First Team – Work from anywhere in the U.S. - Unlimited PTO & 10 Holidays – So you can relax and recharge. - 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. - Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. - Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

• Partner with Product leadership to develop, prioritize, and execute the New Product operational roadmap to improve efficiency and alignment with company strategy • Own end-to-end GTM workflows, reporting, and tracking systems, leveraging tools and processes to drive scalability • Partner with cross-functional teams to establish operating models that reduce waste and friction across Product, Customer Success, Sales, and Marketing • Optimize and automate processes to remove overhead, enabling Product Managers to focus on strategic efforts • Develop metrics and operations that embed data-driven decisions throughout all aspects of product development, delivery, and GTM operations