This page tracks remote servicenow openings that are location-eligible for Illinois.
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The Future is Now; Beyond Boundaries, Beyond Imagination
• Define front-end architecture and technical strategy • Lead back-end development and API architecture • Design and implement integrations with ServiceNow and SharePoint • Build and maintain data pipelines on AWS • Architect and operate AWS infrastructure supporting pipeline and application workloads • Lead monitoring, observability, and reliability practices across production systems • Mentor junior and mid-level engineers
• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments • Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development • Recommends and delivers solutions that meet customer needs and ensures the solutions meet the functional requirements of the customer • Prepares and executes workshops • Promotes process standardization and efficiencies • Determines and documents detailed requirements • Designs process solutions • Provides advisory and implementation services and solutions • Configures the platform and applications • Follows ServiceNow Best Practices for solutions • Trains, enables, and educates the client on the solution • Provides post go-live support • Uses knowledge of technology and industry expertise to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform • Contributes to proposals and recommends content
Role Description Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale. Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before. - Developing, installing, and troubleshooting scoped ServiceNow applications - Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application - Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements - Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards - Developing import sets, data sources, transform maps for data loads and management - Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances - Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security - Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations - Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations - Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution - Serving as a trusted technical advisor during implementations and post-go-live support Qualifications - 4+ years - Information Technology, (Software) Engineering, or related - Must be fluent with JavaScript, React, and GlideRecord - Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services - Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders - Proven track record of managing customer expectations, driving adoption, and ensuring successful delivery outcomes - Must have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JSON, UI Policies, UI Actions, UI Pages, and Access Control Lists - Experience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views - Experience with Now Experience UI Framework is a plus - Demonstrable experience in setup of ServiceNow integrations with SOAP, REST, LDAP, SSO, email, or PowerShell - Knowledge of marketing automation or CRM solutions is a plus - Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities - Strong Indianapolis preference - Outstanding communication and customer relationship skills - Excellent time management skills - Experience in B2B SaaS is ideal - ServiceNow CSA, CIS, or CAD certifications are a plus Benefits - $130k - $150k annual salary based on experience Company Description Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description The ServiceNow Practice Architect contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. The Practice Architect is billable to a project and must have experience in a utilization capacity and adept in a wide range of technologies, services and consulting approaches used within their specific domain. As a second level Practice Architect, a PA II is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including: - Resource management - Deliverables development - Project planning and execution - Adherence to contract attributes and costing - Customer interaction - Other key aspects of solution-based managed services This role supports consulting revenues ranging between $5M and $10M annually. Qualifications - ServiceNow Certified System Administrator required - ServiceNow Certified Implementation Specialist required - Certified Master Architect or Certified Technical Architect preferred - ITIL foundations certification preferred - BA or BS degree in a related field, MS preferred - Minimum 10 years ServiceNow configuration and development experience - Practical, hands-on experience with various versions of the ServiceNow platform is a must - Strong Implementation experience on all core modules of the IT Service management product - Experience with several of the following ServiceNow products: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro, HAMPro, FSM, CSM, HRSD, SPM and IRM - Experience with NOW Assist AI development and configuration - Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered - CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports - Service Mapping experience is also a plus - ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID, Digest Authentication, ODBC, Data Export, CTI - Practical knowledge of web-based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow APIs, Web Services - Proposal and/or Statement of Work development experience - Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions - Proven ITSM product/solution development management experience - Work experience in professional services and consulting Requirements - Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams - Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget - Work with team leads on resource planning to staff approved projects with resources from the team - Provide input to technical resources sourcing strategies - Build resource plans that ensure development teams are staffed with skill sets required to deliver new services - Interview and hire qualified administrators and developers - Work with other members of the management team to understand project and business priorities - Effectively lead teams providing appropriate direction and developmental feedback - Provide appropriate cost and resource estimates for all applicable phases of planned projects - Provide input to practice methodologies, standards and leading practices - Drive the practice methodologies, standards and leading practices downwards through the organization - Monitor and manage adherence to methodologies and standards - Provide sales support in solution phases of sales engagement life cycle - Provide project level of effort and cost estimation Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Trusted partner for asset intensive operations, maintenance, customer and field service
• Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success. • Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support. • Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones. • Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members. • Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction. • Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery. • Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies. • Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum. • Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement. • Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience.
Providing great experiences for your customers with human-first solutions on ServiceNow.
• Engage as a lead technical resource on projects with our team to develop and implement experience solutions for our clients on ServiceNow • Participate in and/or lead design, requirement or technical workshops • Lead development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Develop a keen understanding of the solutions we implement and our client’s business • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features
Ranked 87th among 2017's Fortune 500 companies, TJX Companies is a leading off-price retailer of home goods and apparel. Founded in 1956, value has lived at the
Role Description The Senior Product Owner on the GTE team is responsible for maintaining the product backlog. Must have ServiceNow platform and Integrated Risk Management (IRM) knowledge that guides, informs, and provides insight on what product enhancements, maintenance, and efficiencies are needed. - Partners with the Product Manager to understand priorities and features; ensures the team’s backlog aligns to the roadmap. - Ensures that user stories are clear and concise with well-defined acceptance criteria and collaborates with stakeholders and scrum team to ensure stories are in a ready state. - Owns the backlog of user stories including user story creation, refinement, and prioritization. - Attends and actively participates in all team Agile ceremonies. - Stakeholder management; accountable for scope trade-offs and timeline impacts. - Handles Stakeholder management; interacting with 8-10 stakeholders with varied levels of technical knowledge. - Demonstrates working knowledge of the technical environment of ServiceNow. - Responsible for accepting User Stories as meeting acceptance criteria during every sprint. - Performs acceptance testing at story level and feature level. - Writes UAT test scripts. - Assists in release planning and supporting processes. - Embraces Agile principles and applies a Lean Agile mindset. - Ensures team risks and dependencies are identified and managed. - Demonstrates critical thinking skills like analytical, problem solving, open-mindedness, and creativity. - Responsible for following team process and leveraging tools such as Jira, ServiceNow, and Confluence. - This role can be Fully Remote, aligned to EST working hours required, work within a distributed team environment. Qualifications - 5-8+ years of experience as Product Owner. - Bachelor’s degree or similar work experience. - Demonstrated knowledge and application of Agile principles and frameworks, Scrum or Kanban teams. - Working knowledge of the technical environment of ServiceNow Integrated Risk Management. - Communication and interpersonal skills; both verbal and written. - Demonstrated stakeholder management skills. - Ability to support a collaborative environment with scrum team and wide stakeholder group. - Critical thinking skills like analytical, problem solving, and open-minded curiosity. - Experience with product backlog management tools; Jira Cloud preferred. Requirements - Strong communication and interpersonal skills. - Demonstrate a growth mindset with a focus on stakeholder management and Product knowledge. - Must have a strong sense of ownership to proactively identify opportunities for improvement and take initiative to act on them. Benefits - Associate discount. - 401(k) match. - Medical/dental/vision. - HSA; health care FSA. - Life insurance. - Short/long-term disability. - Paid holidays/vacation/sick/bereavement/parental leave. - EAP; incentive programs for management. - Auto/home insurance discounts. - Tuition reimbursement; scholarship program. - Adoption/surrogacy assistance. - Smoking cessation; child care/cell phone discounts. - Pet/legal insurance; credit union; referral bonuses.
• Oversee the entire ServiceNow platform, ensuring optimal performance, availability, and security. • Lead and mentor a team of ServiceNow developers and analysts. • Develop and implement a ServiceNow roadmap that aligns with IT and business strategies. • Champion a user-centric approach, gathering feedback and analyzing user needs. • Lead ServiceNow projects from requirements gathering to implementation.
MetaPhase Consulting is a business management and technology consulting company that specializes in providing its services to commercial clients, nonprofit organizations, and gover
Role Description MetaPhase is seeking a Business Analyst with a minimum of three (3) years of experience to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow. This is a highly client-facing role where you’ll be communicating frequently with stakeholders. Candidates must work effectively in teams, be sharp, creative, well written, and articulate when speaking with senior client leadership. What You Will Be Doing - Gathering detailed business requirements. - Working with stakeholders across the agency to implement solutions that meet customer needs. - Supporting the development team testing out completed stories. - Creating and communicating project documentation. Qualifications - A minimum of 3 or more years of direct experience supporting Management Consulting and/or Technology Transformation efforts; preferably in federal government consulting. - 1+ years of ServiceNow hands-on implementation experience. - Possess strong technical, analytical, and problem-solving skills. - Excellent written and verbal communication. - US Citizen with ability to obtain Secret Clearance. Requirements - Secret Clearance (Bonus Points) - Hold ServiceNow certifications including Certified System Administrator. - Strong knowledge of the SDLC both Agile and Waterfall. - HRSD ServiceNow experience. Work Location - Remote - DC Metro area strongly preferred Travel - None Education Level - Bachelor's Degree Required Clearance Level - SECRET; U.S. Citizenship required (NO EXCEPTIONS) Compensation - A reasonable estimate of the current range for this role in the U.S. is $95,000 - $120,000. Company Description MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team: - Fastest Growing - Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023, 2024, 2025 - Washington Technology Fast 50 Award - 2020, 2021 - Financial Times America's Fastest Growing Companies – 2021, 2022, 2023, 2025, 2026 - Best Places to Work - USA TODAY Top Workplaces – 2022, 2023, 2024, 2025 - Washington Post Best Places to Work – 2022, 2023, 2024, 2025 - Washington's Business Journal’s Best Places to Work – 2021, 2022 - Virginia Businesses Best Place to Work – 2021, 2022, 2023, 2024, 2025
Founded in 1969, ICF is a global advisory and technology services company headquartered in Reston, Virginia. It delivers data-driven solutions across energy, environment, infrastru
Role Description The Digital Modernization division of ICF is seeking a skilled and detail-oriented ServiceNow Business Analyst with experience identifying, analyzing and managing business and technical requirements for federal government projects. The ideal candidate will gather business requirements, analyze processes, support platform enhancements, and help deliver scalable ServiceNow capabilities that improve operational efficiency and user experience. Candidates should have experience in multiple technologies (ServiceNow, Jira, Confluence). - Work with government stakeholders to gather, document, and validate business and functional requirements. - Translate business needs into user stories, workflows, process maps, and functional specifications. - Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects. - Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence. - Analyze existing business processes and recommend improvements using ServiceNow best practices. - Communicate effectively with a wide variety of technical and non-technical audiences. - Create and maintain documentation including BRDs, process flows, SOPs, and training materials. - Assist with backlog grooming, sprint planning, and Agile ceremonies. - Use diagramming tools to create mockups, workflows to elicit requirements. - Facilitate workshops, meetings, demos, and UAT sessions with business users. - Support testing activities including test case creation, defect tracking, and validation. - Provide end-user support and training when needed. Qualifications - Bachelor’s Degree from an accredited institution. - 4+ years’ experience as a Business Analyst in a fast-paced client facing solution delivery environment. - 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.). - 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback. - 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence. - 1+ years of experience with ServiceNow platform capabilities and workflows. - 1+ years of experience with Agile/Scrum methodologies. - Must be a United States (U.S.) Citizen or Green card holder, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply. - Candidates must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S., be authorized to work in the U.S. Desired Skills - Excellent oral and written communication skills. - Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills. - Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand. - Experience thriving in ambiguous solution-delivery environments. - Ability to work well under constantly changing deadlines and priorities. - Excellent analytical, communication, and stakeholder management skills. Benefits - The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00.
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ServiceNow, Angular, AWS, Cloud, JavaScript, Node.js
