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We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Role Description Transform technology into opportunity as a ServiceNow Developer Sr Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a ServiceNow Developer Sr Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: - Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities. - Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management. - Align platform architecture with the Common Service Data Model (CSDM). - Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments. - Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements. - Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations. - Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models. - Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs. - Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning. - Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications. - Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration. - Contribute to IT-related technical processes reviews, postmortems, and continual process improvement. - Create estimations on effort required to produce ServiceNow functionality. - Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices. - Maintain current ServiceNow and industry certifications, while obtaining additional certifications. Qualifications - Education: Technical Training, Certification(s) or Degree - Experience: 8+ years of related experience - Required Skills: - Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM. - Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization. - Demonstrated experience with full-cycle SAM and/or HAM implementations. - Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal. - Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub. - Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services. - Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic. - Experience with other ServiceNow modules like ITSM or ITOM. - Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions. - Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment. - Ability to identify, understand, document, and create functionality aligning with customer value streams. - Ability to produce level of estimates and basic deployment plans for ServiceNow functionality. - Strong organizational and time management skills while working in a rapid software development environment. - Ability to identify and learn new technologies quickly. - Excellent communication skills for collaborating with both technical and non-technical stakeholders. - Strong analytical, problem-solving, and debugging skills. - Ability to coach, guide, and mentor junior developers. - Certification(s): Required: ServiceNow Certified Systems Administrator - Security Clearance Level: Must possess and maintain a Secret or higher clearance - US Citizenship Required - Location: Remote Benefits - Comprehensive benefits and wellness packages. - 401K with company match. - Competitive pay and paid time off. - Full-flex work week to own your priorities at work and at home. - Award-winning culture of innovation and a military-friendly workplace.
Helping our clients transform their future through innovation.
• Serve as the ServiceNow O&M TC/SA support and enhance a mature ServiceNow FedRAMP certified hosted solution for a US Federal agency • Support agile/scrum Epic development activities using best practices including collaborating closely with client and consultant Project Managers (PMs), Lead TC and Business Process Consultants (BPCs), Subject Matter Experts (SMEs), and other stakeholders • Review, lead, and/or contribute to release planning, sprint planning, solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, supporting Knowledge Base Article (KBA) development, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, System Integration Testing (SIT), Performance Testing (PT), and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities including hypercare • Design, configure and customize web applications • Support any new solutions that are deployed to the Production environment and coordinate periodic refreshes of sub-prod environments from Production • Manage customer expectations and ensure tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
Role Description LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting. Major responsibilities include: - Helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. - Providing architectural input and helping maintain stability of the overall platform by ensuring the appropriate design and development standards are always used. - Working independently and as a technical team member. - Working in multiple instances and domains, supporting internal and external customers. - Utilizing an Agile/Scrum methodology to manage development work. - Advising functional and admin teams on design, development and overall ServiceNow best practices. - Collaborating with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements. - Solution and develop requested enhancements to existing ServiceNow applications. - Scripting Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc. - Facilitating and supporting the rollout of new application and enhancements in ServiceNow. - Analyzing system performance issues and determining performance enhancements. Qualifications - 5+ years of experience as a ServiceNow Developer. - Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.). - Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness. - Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills. - Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices. - Experience working on project teams that leverage Agile/Scrum. - Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring. - Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions. Requirements - U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance. Preferred - ServiceNow CAD (Certified Application Developer). Benefits - You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. - Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.
Imagine workflows that work. Integrations that align effortlessly. Data that delivers in real-time. This is flow.
• Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. • Model network, storage, and other infrastructure in within the CMDB. • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. • Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. • Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. • Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria. • Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.
Role Description We are seeking an Enterprise ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders. Key Responsibilities - Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains. - Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules. - Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design. - Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. - Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. - Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles. - Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. - Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization. - Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. - Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs. - Mentor developers, admins, and tech leads on ServiceNow best practices. - Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. - Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later. - Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution. Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles. - Deep expertise across multiple ServiceNow modules. - Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals. - Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios. - Experience designing CMDB, discovery, and service mapping implementations. - Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning. - Excellent communication and stakeholder management skills. - ServiceNow CTA, CIS, or CSA certifications. Preferred Qualifications - ServiceNow Certified Technical Architect (CTA) credential. - Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features. - Exposure to multi-instance, multi-region ServiceNow deployments. - Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP). - Familiarity with HAM Pro, SAM Pro, or App Engine Studio. How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] or contact us at (908) 505-3544. Learn more about Bright Vision Technologies at www.bvteck.com .
Imagine workflows that work. Integrations that align effortlessly. Data that delivers in real-time. This is flow.
Role Description We are looking for a Technical Consultant with strong ITOM experience, particularly in Discovery and CMDB integrations. The candidate should be comfortable developing in ServiceNow and intimately familiar with ServiceNow's CMDB and Discovery products. - Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans. - Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements. - Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. - Model network, storage, and other infrastructure within the CMDB. - Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. - Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. - Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. - Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. - Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria. - Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation. Qualifications - Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/combination of education and experience. Requirements - ServiceNow Mainline Certifications in Discovery and Data Foundation. - Expertise in at least three full lifecycle ServiceNow implementations. - 5+ years of experience with ServiceNow with a strong focus on Event management and monitoring and integrations. - Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises. - Deep experience modeling network, storage, and compute infrastructure. - Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services. - 5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions. - 8+ years of professional services/consulting experience. - 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products. - Demonstrable experience with ServiceNow JavaScript and glide queries. - Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert. Benefits - Medical, Dental, Vision, Flexible Spending Accounts. - Short Term Disability, Long Term Disability, Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off, Personal Leave, Holidays. - 401(k) plan with company match. - Work/life balance.
A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in
Role Description Transform technology into opportunity as a ServiceNow Developer Sr Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a ServiceNow Developer Sr Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: - Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities - Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management - Align platform architecture with the Common Service Data Model (CSDM) - Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments - Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements - Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations - Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models - Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs - Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning - Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications - Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration - Contribute to IT-related technical processes reviews, postmortems, and continual process improvement - Create estimations on effort required to produce ServiceNow functionality - Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices - Maintain current ServiceNow and industry certifications, while obtaining additional certifications Qualifications - Education: Technical Training, Certification(s) or Degree - Experience: 8+ years of related experience - Required Skills: - Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM - Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization - Demonstrated experience with full-cycle SAM and/or HAM implementations - Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal - Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub - Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services - Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic - Experience with other ServiceNow modules like ITSM or ITOM - Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions - Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment - Ability to identify, understand, document, and create functionality aligning with customer value streams - Ability to produce level of estimates and basic deployment plans for ServiceNow functionality - Strong organizational and time management skills while working in a rapid software development environment - Ability to identify and learn new technologies quickly - Excellent communication skills for collaborating with both technical and non-technical stakeholders - Strong analytical, problem-solving, and debugging skills - Ability to coach, guide, and mentor junior developers - Certification(s): Required: ServiceNow Certified Systems Administrator - Security Clearance Level: Must possess and maintain a Secret or higher clearance - US Citizenship Required - Location: Remote Benefits - AI-powered career tool that identifies career steps and learning opportunities - An internal mobility team focused on helping you achieve your career goals - Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Full-flex work week to own your priorities at work and at home - Award-winning culture of innovation and a military-friendly workplace
Providing great experiences for your customers with human-first solutions on ServiceNow.
• Engage as the architect on projects to set (and execute on) technical direction and work with the consulting team to implement client solutions • Participate in and/or lead design, requirement or technical workshops (design thinking a big plus) • Oversee and participate in development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Be responsible for all technical deliverables related to ServiceNow architecture and implementation • Develop a keen understanding of the solutions we implement and our customer’s business • Support business development and pre-sales activities as the technical lead / architect • Advocate for our ServosGov offering, which is the first Public Sector offering built on ServiceNow's Public Sector Digital Services product • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features
Role Description We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement. - Define and implement ITSM architecture and strategy - Integrate ITSM with ITOM, observability, and SDLC processes - Provide recommendations for user feedback collection and service enhancements - Collaborate with cross-functional teams to improve service delivery - Ensure best practices, governance, and compliance across ITSM processes Qualifications - ITSM Certification (mandatory) - Strong experience in ITSM tools (e.g., ServiceNow) - Knowledge of ITOM, observability, and CI/CD practices - Experience in stakeholder management and solution design Requirements - 12+ years of experience - Any visa status except OPT and GC - ITSM Certification Mandatory Benefits - Company parties - Competitive salary - Opportunity for advancement
GovCIO is a service-disabled-veteran-owned small business (SDVOSB) that offers technology services to improve business performance for government organizations.
Role Description GovCIO is seeking a ServiceNow Support Analyst to provide customer communications, application enhancement analysis, defect analysis, testing support, and technical user support within the U.S. Coast Guard (USCG) ServiceNow enterprise environment. This is a full‑time remote position delivering user-focused application support and Agile-driven development assistance. The ServiceNow Support Analyst will coordinate change activities and customer communications. The role will analyze application enhancement requests and develop requirements in the form of Agile user stories. This role will perform test verification as requirements are delivered and will communicate expectations to customers. As part of a larger service team, this role will also help resolve user support requests during peak periods. - Serve as the initial point of contact for application-related support requests; log, track, and update all tickets within ServiceNow. - Analyze customer needs to elaborate, refine, and document enhancement requests within ServiceNow as Enhancement Records and User Stories. - Analyze and document defect reports. - Communicate to users our understanding of user requests, additional information required, and next steps. - Coordinate and communicate platform change activity including the scope and timing of ServiceNow system updates. - Author and deliver system release notes. - Participate in Agile user story grooming sessions to help convert enhancement requests into documented requirements suitable for development. - Fulfill user requests such as access provisioning, permission changes, and application usage guidance within ServiceNow. - Communicate with users to guide them through system workflows and provide follow-up communication to ensure full resolution and customer satisfaction. - Escalate complex or recurring application issues to Tier 2 development or engineering teams as required. Qualifications - High School with 6-9 years (or commensurate experience) - Demonstrated effective verbal and written communications skills. - Business analysis experience to transform user requirements into documented requirements. - Experience providing direct software systems support to end users. - Hands-on experience supporting user interactions, incident response, and service request handling within the ServiceNow platform. - Demonstrated ability to work collaboratively with stakeholders, technical teams, and cross-functional groups. - Clearance Required: Active Secret Clearance Preferred Skills and Experience - Experience working with ServiceNow administration, workflows, service catalog, and CMDB. - Experience with change management communications. - Experience supporting the U.S. Coast Guard or similar federal agency environments. - ServiceNow Administrator Certification. - ITIL Foundation Certification. - Familiarity with ITIL-aligned best practices, including Incident, Problem, Change, Asset, and Service Level Management. Posted Salary Range USD $100,000.00 - USD $120,000.00 /Yr.
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ServiceNow, JavaScript, SOAP, Azure, Cloud, ERP
