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We deliver meaningful experiences and extraordinary results with ServiceNow
Role Description As an Account Executive focused on Media, you will drive new business across broadcast, streaming, publishing, and entertainment companies navigating significant structural change. Your territory will be anchored on the East Coast, with target accounts including Comcast, NBCUniversal, Paramount, and AMC Networks. - Build and execute territory plans across a defined set of media accounts, including near-term pipeline opportunities and longer-horizon relationship development. - Develop relationships with key executive buyers -- CIO, COO, CFO, CDO -- particularly within companies undergoing post-merger integration or platform consolidation. - Lead account strategy by mapping stakeholder relationships and coordinating a virtual team across Solutions Consultants, Solutions Specialists, Customer Success, and Alliance partners. - Position ServiceNow and AI-enabled workflow solutions in the context of media-specific operating challenges: rights management, production workflows, content supply chain, and workforce transformation. - Maintain a healthy, qualified pipeline and deliver accurate biweekly forecasts to sales leadership. - Monitor competitive landscape, market conditions, and platform developments relevant to the media sector. - Act as a sector SME, staying current on ServiceNow capabilities, industry trends, and client priorities. Qualifications - 4 to 6 years selling ServiceNow solutions or competing SaaS platforms, with direct experience in media, entertainment, or adjacent sectors. - Existing relationships with technology buyers at broadcast, streaming, publishing, or entertainment companies. - Demonstrated ability to sell consulting and advisory services, not just software licenses. - Familiarity with post-merger integration dynamics and how they drive technology consolidation decisions. - Experience with AI and agentic workflow positioning; ability to connect platform capabilities to operational outcomes. - Proven track record of building pipeline from scratch, not inheriting it. - Comfortable managing multiple concurrent sales cycles from initial qualification through close. - East Coast based; willingness to travel to client sites as the coverage model requires. Requirements - BA/BS in Business, Technology, or equivalent experience. - ServiceNow certifications preferred; industry-specific credentials a plus. Benefits - NewRocket is committed to a diverse and inclusive workplace. - We value and celebrate diversity, believing that every employee matters and should be respected and heard. - We are proud to be an equal opportunity workplace and affirmative action employer.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description The Solution Architect (SA) position is a leadership role responsible for managing multiple sales opportunities and account teams/programs. The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: - Solution - Account Interaction - Service Design Development - Practice pipeline responsibilities A ServiceNow SA has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based managed services for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs and contribute input to a larger cross-functional solution. The Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer. This role may require up to 50% travel. Qualifications - Bachelors Degree or equivalent, relevant experience - 10+ years’ experience in information technology and/or professional services, with significant emphasis on ServiceNow - Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process - Frequent interactions with external customers at the Director level or above; normal level of interactions is the CXO level; established consulting and interpersonal skills with 10+ years’ experience - 7+ years in IT service management/project management delivering projects/programs and daily delivery/consulting oversight within a professional services environment or equivalent, relevant experience in managing resources in ITSM/ITL environment - IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience - ITIL Expert Certification Desired, but not required - Sufficient understanding of Services Outsourcing and Project Management - ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience - Sales Enablement Ability to develop, market and sell services and products Requirements - Strong conceptual and analytical skills, which demonstrate out of the box problem solving - Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment - Team player with experience leading and collaborating cross-teams to deliver successful solutions - Excellent oral and written communication skills (English language) - Superior people and personnel management skills Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Permanent position based out of Baltimore, MD. The pay range for this position is $160,000.00 - $225,000.00/yr. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. This is a fully remote position. Application Deadline This position is anticipated to close on Jun 9, 2026.
Founded in 1969, ICF is a global advisory and technology services company headquartered in Reston, Virginia. It delivers data-driven solutions across energy, environment, infrastru
Role Description ICF’s Digital Modernization and Experience (DMX) Division is seeking a ServiceNow Solutions Architect who will serve as a key member of the ServiceNow Platform team. The ideal candidate will possess deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. This role will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives. Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week. What You Will Do - Platform Governance, Architecture and Roadmap: - Define and maintain the overall ServiceNow platform architecture and roadmap. - Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. - Establish platform governance, development standards, and best practices. - Evaluate new ServiceNow capabilities and recommend adoption strategies. - Provide technical leadership for platform upgrades, integrations, and enterprise implementations. - Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy. - Solution Design and Architecture: - Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. - Create detailed technical designs that align with the clients' short- and long-term needs. - Technical Consultation: - Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices. - Identify potential challenges and propose innovative solutions to address them. - Implementation Support: - Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions. - Provide technical oversight and ensure that the design is accurately translated into a functional solution. - Ensure deliveries adhere to ServiceNow established best practices and processes. - Integration and Automation: - Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. - Ensure data consistency and integrity across different platforms. - Performance Optimization: - Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions. - Identify and address bottlenecks to improve system performance. - Quality Assurance: - Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices. - Project Management: - Work closely with project managers to keep projects within scope and timeline. - Communicate regularly with management and clients on the status of projects. - Security and Compliance: - Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. - Collaborate with security teams to implement robust security measures and maintain a secure environment. - Ensure adherence to ITIL, security, compliance, and data governance standards. - Documentation and Knowledge Sharing: - Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. - Contribute to the knowledge base and share best practices within the team and the client. - Lead the sharing of knowledge across our customers, including white papers, demonstrations, and lunch and learns. - Continuous Learning: - Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. - Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches. - Mentor developers, administrators, and technical consultants on ServiceNow architecture and development standards. - Client Relationships: - Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline. - 8+ years of experience implementing ServiceNow solutions. - 5+ years of experience architecting ServiceNow solutions. - ServiceNow Certified Technical Architect. - ServiceNow Certified System Administrator. - Must be a United States (U.S.) Citizen or Green card holder. - Candidate must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Valuable for this Role - ServiceNow Certified Application Developer. - Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies. - Excellence in scripting languages (JavaScript, GlideScript, Angular.js) and other relevant languages. - Experience in designing and leading complex solutions and integrations. - Strong understanding of system architecture and design principles. - Excellent written and oral communications skills to deliver technical solutions simply and succinctly. - Exceptional problem-solving and critical-thinking abilities. - Excellent communication, presentation, and stakeholder management skills. - In-depth understanding of ServiceNow best practices and industry trends. - Excellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery. Pay Range The pay range for this position based on full-time employment is: $98,614.00 - $202,850.00.
Founded in 1969, ICF is a global advisory and technology services company headquartered in Reston, Virginia. It delivers data-driven solutions across energy, environment, infrastru
Role Description ICF’s Digital Modernization and Experience (DMX) Division is seeking a ServiceNow Solutions Architect who will serve as a key member of the ServiceNow Platform team. The ideal candidate will possess deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. This role will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives. - Platform Governance, Architecture and Roadmap: - Define and maintain the overall ServiceNow platform architecture and roadmap. - Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. - Establish platform governance, development standards, and best practices. - Evaluate new ServiceNow capabilities and recommend adoption strategies. - Provide technical leadership for platform upgrades, integrations, and enterprise implementations. - Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy. - Solution Design and Architecture: - Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. - Create detailed technical designs that align with the clients' short- and long-term needs. - Technical Consultation: - Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices. - Identify potential challenges and propose innovative solutions to address them. - Implementation Support: - Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions. - Provide technical oversight and ensure that the design is accurately translated into a functional solution. - Ensure deliveries adhere to ServiceNow established best practices and processes. - Integration and Automation: - Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. - Ensure data consistency and integrity across different platforms. - Performance Optimization: - Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions. - Identify and address bottlenecks to improve system performance. - Quality Assurance: - Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices. - Project Management: - Work closely with project managers to keep projects within scope and timeline. - Communicate regularly with management and clients on the status of projects. - Security and Compliance: - Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. - Collaborate with security teams to implement robust security measures and maintain a secure environment. - Ensure adherence to ITIL, security, compliance, and data governance standards. - Documentation and Knowledge Sharing: - Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. - Contribute to the knowledge base and share best practices within the team and the client. - Lead the sharing of knowledge across our customers, including white papers, demonstrations, and lunch and learns. - Continuous Learning: - Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. - Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches. - Mentor developers, administrators, and technical consultants on ServiceNow architecture and development standards. - Client Relationships: - Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline - 8+ years of experience implementing ServiceNow solutions - 5+ years of experience architecting ServiceNow solutions - ServiceNow Certified Technical Architect - ServiceNow Certified System Administrator - Must be a United States (U.S.) Citizen or Green card holder - Candidate must be able to obtain and maintain a Public Trust with the government - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Requirements - ServiceNow Certified Application Developer - Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies - Excellence in scripting languages (JavaScript, GlideScript, Angular.js) and other relevant languages - Experience in designing and leading complex solutions and integrations - Strong understanding of system architecture and design principles - Excellent written and oral communications skills to deliver technical solutions simply and succinctly - Exceptional problem-solving and critical-thinking abilities - Excellent communication, presentation, and stakeholder management skills - In-depth understanding of ServiceNow best practices and industry trends - Excellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery Benefits - Pay range for this position based on full-time employment is: $98,614.00 - $202,850.00
The official handle of the Corporate Relations-IIT Delhi, working towards strengthening industry-academia relationships.
• Define and maintain the ServiceNow roadmap aligned with organizational goals. • Establish governance frameworks, standards, and best practices for platform usage. • Ensure compliance with licensing, security, and regulatory requirements. • Oversee platform architecture and integration with other enterprise systems. • Evaluate new ServiceNow modules and features for adoption. • Ensure scalability and performance optimization. • Act as the primary liaison between IT, business units, and ServiceNow developers. • Gather requirements and prioritize enhancements based on business needs. • Communicate platform updates and changes to stakeholders. • Monitor platform health, performance, and capacity. • Manage upgrades, patches, and releases in coordination with technical teams. • Ensure proper incident, problem, and change management processes for the platform. • Provide guidance to ServiceNow administrators, developers, and process owners. • Oversee vendor relationships and manage third-party support contracts.
We deliver meaningful experiences and extraordinary results with ServiceNow
• Pipeline Generation — carry a sourced-and-influenced pipeline number through the ServiceNow channel across the Americas, with weekly tracking and a specific focus on AI-led pipeline. Source net-new logos in NewRocket's ICP, register cleanly, and run them to first meeting alongside NewRocket Account Executives. • AI Pipeline Focus — make AI pipeline generation the leading indicator of this role's success. Maintain a weekly view of AI-sourced and AI-influenced pipeline tied to NewRocket's AI offerings, and report it into the Chief Growth & Alliances Officer every week. • Joint Go-to-Market — build and execute the joint GTM with ServiceNow AMS field leadership, translating it down to AE-level, PSM-level, and District-level account plays across US Commercial, US Enterprise (Manufacturing, Telco/Tech, BFS, Energy, Retail, Healthcare & Life Sciences), and Canada. • Program Management — own NewRocket's standing inside ServiceNow's partner program. Maintain Elite Partner status, advance specializations and Product Line Achievements, and proactively work with delivery to close gaps in certifications and CSAT. Track every change ServiceNow makes to the partner program — tier requirements, incentive structures, designations, MDF mechanics, deal registration rules — and communicate those changes clearly and quickly to NewRocket leadership, Sales, Delivery, and the affected functions so the company can respond. • Relationship Management — manage NewRocket's ServiceNow relationships across the Americas with clear, structured ratings of the commercial value each relationship delivers to NewRocket. Maintain a current view of every meaningful ServiceNow contact by geo and vertical, the cadence of engagement, the pipeline they have sourced or influenced, and a value rating that informs where the next investment of time goes. • Solution Co-Development — partner with NewRocket's Industry Marketing, Field CTOs, and Offering teams to develop ServiceNow-anchored solutions, sales plays, and battlecards that are commercially packaged, priced, and sellable — not just demonstrable. Drive ServiceNow channel demand for Origin, FlightPath.AI, AIx, Maestro, the Intelligent Agent Crew, NewRocket Intelligence, and any new solutions and offerings NewRocket brings to market. • Hyperscaler Partnerships — own NewRocket's commercial relationships with AWS as they relate to the ServiceNow ecosystem. Ensure NewRocket's ServiceNow-focused solutions are listed and transactable on the AWS Marketplace and drive co-sell motion with hyperscaler field teams against ServiceNow accounts. • Good News Engine — actively communicate and market NewRocket's wins, customer outcomes, and AI successes back into ServiceNow. Make sure ServiceNow's field, AMS leadership, and product teams hear NewRocket's good news stories continuously — not just once a quarter. • Monthly ServiceNow Newsletter — partner with Marketing to produce and distribute a monthly newsletter to ServiceNow's field and partner organization, highlighting NewRocket wins, customer stories, AI outcomes, and joint pipeline progress. • ServiceNow Field Relationships — operate as the trusted point of contact for ServiceNow's AMS partner leadership and ensure coordination and relationships are managed between NewRocket field and ServiceNow field. Build credibility through responsiveness, deal execution, and a deep understanding of ServiceNow's products, roadmap, and field priorities. • Forecasting and Operating Rhythm — establish the operating cadence, scorecard, and reporting that gives NewRocket leadership clear, weekly visibility into partner-sourced pipeline health, AI pipeline progression, bookings forecast, and program ROI.
Role Description Buscamos um(a) Líder ServiceNow – ITSM para atuar na liderança técnica de iniciativas relacionadas à gestão de incidentes, requisições, mudanças e problemas dentro da plataforma ServiceNow. Procuramos um(a) profissional com sólida experiência técnica em ServiceNow, capacidade de tomada de decisão e visão sistêmica, que consiga atuar tanto na orientação técnica do time quanto na evolução contínua do ambiente e processos ITSM. - Atuar como referência técnica para o time ServiceNow; - Liderar tecnicamente iniciativas relacionadas aos processos ITSM, incluindo incidentes, requisições, mudanças e problemas; - Definir arquitetura técnica e boas práticas de desenvolvimento na plataforma; - Realizar revisões técnicas de código, configurações e soluções implementadas; - Garantir qualidade, performance, segurança e escalabilidade das entregas; - Definir e disseminar padrões técnicos, frameworks e guidelines de desenvolvimento; - Atuar na análise e resolução de problemas complexos e troubleshooting avançado; - Colaborar com equipes multidisciplinares na evolução contínua dos processos e soluções; - Apoiar tecnicamente projetos de implantação, melhorias e sustentação do ambiente. Qualifications - Experiência sólida com ServiceNow, com atuação mínima de 5 anos na plataforma; - Vivência em projetos relacionados a processos ITSM e sustentação de ambientes corporativos; - Experiência prévia em liderança técnica, definição de arquitetura e revisão de soluções; - Flow Designer; - IntegrationHub; - Integrações via APIs REST e SOAP; - Desenvolvimento de Script Includes; - UI Builder; - Import Set e Transform Maps; - Desenvolvimento e customização na plataforma ServiceNow; - Troubleshooting avançado e análise de causa raiz; - Boas práticas de arquitetura, qualidade e governança técnica. Requirements - Certificações ServiceNow, como CSA ou correlatas; - Experiência prévia em ambientes enterprise e operações de alta criticidade; - Conhecimento em governança de plataforma e gestão de ambientes ITSM; - Experiência com liderança de times técnicos e mentoria. Profile Expected - Perfil técnico consultivo e visão estratégica; - Capacidade de liderança e influência técnica; - Forte capacidade analítica e de resolução de problemas; - Boa comunicação e facilidade de interação com diferentes stakeholders; - Senso de qualidade, organização e padronização; - Autonomia e visão de melhoria contínua. Benefits - Oportunidades 100% remotas 👨🏻💻; - Plano de saúde 👨⚕️; - Plano odontológico 🦷; - Vale-alimentação 🍽️; - Vale home office 💻; - Feedbacks periódicos 💬; - Programa de indicações 🏅; - Acolhimento psicológico 🙋🏻♂️; - Ginástica laboral 🏋️; - Academia de conhecimento 🧠; - Convênio com escola de inglês 🔤; - Reuniões mensais de transparência 🔃; - Happy hour online 🍻; - Kit de boas-vindas 🎁.
Role Description - Atuar no desenvolvimento e customização avançada de soluções na plataforma ServiceNow, com foco em processos de ITSM como Incident, Problem, Change e Service Request; - Construir e manter workflows, automações e fluxos de atendimento de alta complexidade; - Liderar implantações end-to-end, garantindo qualidade técnica e aderência aos requisitos do negócio; - Desenvolver e sustentar integrações complexas entre sistemas utilizando APIs e recursos nativos da plataforma; - Definir e disseminar boas práticas de desenvolvimento, governança e performance dentro do ecossistema ServiceNow; - Apoiar decisões de arquitetura técnica, orientando o time na estruturação de soluções escaláveis; - Realizar manutenção corretiva, troubleshooting e sustentação de funcionalidades existentes; - Configurar formulários, catálogos, regras de negócio e automações em cenários de maior criticidade; - Atuar como ponto de referência técnica junto às áreas de negócio, traduzindo requisitos em soluções eficientes na plataforma. Qualifications - Sólida experiência com desenvolvimento e customização na plataforma ServiceNow; - Domínio na criação e manutenção de fluxos utilizando Flow Designer; - Experiência com integrações via APIs REST e SOAP; - Vivência no desenvolvimento de Script Includes; - Conhecimento em carga e tratamento de dados utilizando Import Set e Transform Maps; - Experiência com criação e customização de interfaces utilizando UI Builder; - Conhecimento em integrações e automações através do IntegrationHub; - Experiência em projetos de porte enterprise, com foco em governança e performance; - Capacidade de atuar em sustentação, troubleshooting e correção de incidentes na plataforma. Requirements - Certificação ServiceNow CSA (Certified System Administrator); - Experiência prévia com módulos ITSM. Benefits - Oportunidades 100% remotas 👨🏻💻 - Plano de saúde 👨⚕️ - Plano odontológico 🦷 - Vale-alimentação 🍽️ - Vale home office 💻 - Feedbacks periódicos 💬 - Programa de indicações 🏅 - Acolhimento psicológico 🙋🏻♂️ - Ginástica laboral 🏋️ - Academia de conhecimento 🧠 - Convênio com escola de inglês 🔤 - Reuniões mensais de transparência 🔃 - Happy hour online 🍻 - Kit de boas-vindas 🎁
Role Description Buscamos um(a) Consultor(a) ServiceNow Sênior com experiência em ITAM (IT Asset Management) para atuar em iniciativas estratégicas de evolução, implantação e sustentação da plataforma ServiceNow em ambiente corporativo enterprise. O profissional será responsável por apoiar a gestão do ciclo de vida de ativos de TI, garantindo governança, compliance, rastreabilidade e aderência às melhores práticas do ecossistema ServiceNow. Esta é uma oportunidade para atuar em projetos de alta complexidade, contribuindo para eficiência operacional, controle de ativos e transformação digital. - Atuar em projetos de implantação, evolução e sustentação relacionados ao módulo ITAM (IT Asset Management); - Implementar e otimizar processos de gestão de ativos de hardware e software; - Apoiar iniciativas relacionadas a SAM (Software Asset Management); - Atuar com HAM (Hardware Asset Management); - Garantir aderência a políticas de compliance e governança; - Apoiar integrações e relacionamento entre CMDB, ativos e demais módulos da plataforma; - Realizar análise técnica, troubleshooting e recomendações de melhoria; - Trabalhar em conjunto com equipes multidisciplinares para evolução contínua do ambiente. Qualifications - Sólida experiência com desenvolvimento e customização na plataforma ServiceNow; - ServiceNow ITAM; - Software Asset Management (SAM); - Hardware Asset Management (HAM); - Gestão de ativos corporativos; - Compliance e governança; - Infraestrutura corporativa; - Cloud Computing; - Redes; - CSDM (Common Service Data Model). Requirements - Certificações ServiceNow (CSA, CIS-ITAM ou correlatas); - Experiência em ambientes enterprise; - Experiência em setores regulados (energia, utilities, financeiro, indústria); - Conhecimento em ITSM, ITOM ou CMDB; - Experiência em transformação digital e governança de TI. Profile Expected - Capacidade analítica; - Boa comunicação com áreas técnicas e negócio; - Visão de processos e governança; - Autonomia; - Perfil consultivo; - Facilidade para atuar em ambientes complexos. Benefits - Oportunidades 100% remotas 👨🏻💻; - Plano de saúde 👨⚕️; - Plano odontológico 🦷; - Vale-alimentação 🍽️; - Vale home office 💻; - Feedbacks periódicos 💬; - Programa de indicações 🏅; - Acolhimento psicológico 🙋🏻♂️; - Ginástica laboral 🏋️; - Academia de conhecimento 🧠; - Convênio com escola de inglês 🔤; - Reuniões mensais de transparência 🔃; - Happy hour online 🍻; - Kit de boas-vindas 🎁.
Title: ServiceNow Architect Location: Remote Job Description: Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled ServiceNow Architect to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. ServiceNow Architect Job Title: ServiceNow Architect Location: 100% Remote (Continental United States) Position Type: In-house Bright Vision Technologies SOW engagement (no third-party client or vendor) Salary: $100K - $150K Experience: 8+ years Sponsorship: No new H1B sponsorship available. H1B transfers welcomed for qualified candidates. Employment Type: Full-time, direct W2 with Bright Vision Technologies (no C2C, no 1099, no third-party) Engagement: Long-term, multi-year, aligned to the Bright Vision SOW delivery roadmap Compensation: Competitive base salary commensurate with experience, plus benefits. Employment Terms & Visa Policy This is a 100% remote, full-time, direct W2 position with Bright Vision Technologies. This role is part of Bright Vision Technologies’ in-house Statement of Work (SOW) engagement. The client, end customer, and employer for this position is Bright Vision Technologies — there is no third-party client, vendor, or implementation partner involved. We do not engage in C2C, 1099, or third-party arrangements for this role. BUT STRICTLY NO C2C/1099/3RD PARTY COMPANIES. ALL OUR ROLES ARE W2 AND NO 3RD PARTY BROKERING PLEASE. Candidates must be willing to work directly as a full-time W2 employee of Bright Vision Technologies and contribute to our in-house SOW deliverables. No new H1B sponsorship is available for this role. However, candidates who are currently on a valid H1B visa and require a transfer are welcome to apply. We will support H1B transfers for qualified candidates. For every role, a technical coding assessment is mandatory. Please apply only if you are confident in your technical abilities and hands-on experience. Job Summary We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders. Key Responsibilities - Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains. - Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules. - Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design. - Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. - Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. - Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles. - Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. - Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization. - Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. - Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs. - Mentor developers, admins, and tech leads on ServiceNow best practices. - Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. - Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later. - Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution. Required Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles. - Deep expertise across multiple ServiceNow modules. - Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals. - Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios. - Experience designing CMDB, discovery, and service mapping implementations. - Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning. - Excellent communication and stakeholder management skills. - ServiceNow CTA, CIS, or CSA certifications. Preferred Qualifications - ServiceNow Certified Technical Architect (CTA) credential. - Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features. - Exposure to multi-instance, multi-region ServiceNow deployments. - Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP). - Familiarity with HAM Pro, SAM Pro, or App Engine Studio. How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] or contact us at (908) 698-4899. Learn more about Bright Vision Technologies at www.bvteck.com. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Bright Vision Technologies is an Equal Opportunity Employer, including Disability/Veterans. Position offered by “No Fee Agency.” Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled Salesforce Technical Architect to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. Equal Employment Opportunity (EEO) Statement Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.
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