ICF

Role Description The Digital Modernization division of ICF is seeking a skilled and detail-oriented ServiceNow Business Analyst with experience identifying, analyzing and managing business and technical requirements for federal government projects. The ideal candidate will gather business requirements, analyze processes, support platform enhancements, and help deliver scalable ServiceNow capabilities that improve operational efficiency and user experience. Candidates should have experience in multiple technologies (ServiceNow, Jira, Confluence). - Work with government stakeholders to gather, document, and validate business and functional requirements. - Translate business needs into user stories, workflows, process maps, and functional specifications. - Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects. - Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence. - Analyze existing business processes and recommend improvements using ServiceNow best practices. - Communicate effectively with a wide variety of technical and non-technical audiences. - Create and maintain documentation including BRDs, process flows, SOPs, and training materials. - Assist with backlog grooming, sprint planning, and Agile ceremonies. - Use diagramming tools to create mockups, workflows to elicit requirements. - Facilitate workshops, meetings, demos, and UAT sessions with business users. - Support testing activities including test case creation, defect tracking, and validation. - Provide end-user support and training when needed. Qualifications - Bachelor’s Degree from an accredited institution. - 4+ years’ experience as a Business Analyst in a fast-paced client facing solution delivery environment. - 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.). - 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback. - 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence. - 1+ years of experience with ServiceNow platform capabilities and workflows. - 1+ years of experience with Agile/Scrum methodologies. - Must be a United States (U.S.) Citizen or Green card holder, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply. - Candidates must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S., be authorized to work in the U.S. Desired Skills - Excellent oral and written communication skills. - Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills. - Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand. - Experience thriving in ambiguous solution-delivery environments. - Ability to work well under constantly changing deadlines and priorities. - Excellent analytical, communication, and stakeholder management skills. Benefits - The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00.

Role Description ICF's Disaster Management (DM) Division seeks an experienced Management Consultant - FEMA HMGP to support our Strategic Resilience Practice with a growing portfolio of nation-wide hazard mitigation planning, grant, and program management projects. This position is U.S. remote-based, with location preferences in Miami and Fort Lauderdale, Florida. The ideal candidate must be able to travel once per month based on current and prospective clients anywhere in the U.S. including U.S.V.I. Given the high volume of applicants, please keep resumes concise and focused on how your experience aligns with the role’s qualifications and skills. This is a non-managerial position as written, with opportunities for growth. Relocation will not be supported. At this time, ICF is unable to provide employment visa sponsorship for this position. Candidates must have permanent work authorization in the U.S. This position will have multi-faceted responsibilities related to project management, technical delivery, and client management. The ideal candidate will be well versed in FEMA Hazard Mitigation Assistance program policy, FEMA Hazard Mitigation Planning policy, and have experience implementing natural hazard mitigation grants. This position requires candidates to lead the day-to-day delivery of state and local mitigation programs, including: - Providing strategic guidance to leadership - Working directly with client staff to write and oversee grants - Providing technical assistance to grant subrecipients and client partners ICF seeks a team-oriented self-starter that will work proactively alongside colleagues, clients, and other contractors as directed to deliver quality products and services. Our work is done in a professional, collaborative, and engaging environment that enables individuals to pursue their passions while maximizing value for our clients. This position offers upward mobility opportunities, agency to build and foster your own client relationships, and guidance and mentorship from a world-class team of professionals. Qualifications - Bachelor’s degree in Planning, Public and/or Environmental Justice or Policy, Economics, or similar field. - 8+ years’ experience conducting research, analyzing data and policies, managing grants, AND developing products such as state and/or local policies, plans, and FEMA mitigation grant applications. Examples may be requested. - 5+ years of experience implementing FEMA Hazard Mitigation Assistance grants. - Able and willing to travel (flight and vehicle) for work as needed. Travel and onsite engagement may extend for multiple consecutive days for this job. - Must have a valid current U.S. driver’s license and can successfully pass a Motor Vehicle Records (MVR) check. Requirements - Strong analytical, problem-solving, and decision-making capabilities. - Proven track record of supporting a team and accomplishing successful business results. - Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics. - Team player with the demonstrated ability to build organizational capability, motivate teaming partners/staff to ensure high levels of engagement, and work in a dynamic, fast-paced environment. - Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, and Project Management Software). Benefits - Compensation: Base salary of $98K to $120K based on candidate’s % of job description match and location as determined by the hiring team. - Opportunities for growth and upward mobility. - Professional development and mentorship from a world-class team.

Role Description ICF's Disaster Management (DM) Division seeks an experienced Management Consultant - FEMA HMGP to support our Strategic Resilience Practice with a growing portfolio of nation-wide hazard mitigation planning, grant, and program management projects. This position is U.S. remote-based, with location preferences in Miami and Fort Lauderdale, Florida. The ideal candidate must be able to travel once per month based on current and prospective clients anywhere in the U.S. including U.S.V.I. Given the high volume of applicants, please keep resumes concise and focused on how your experience aligns with the role’s qualifications and skills. This is a non-managerial position as written, with opportunities for growth. Relocation will not be supported. At this time, ICF is unable to provide employment visa sponsorship for this position. Candidates must have permanent work authorization in the U.S. Compensation: While the range below is broader for career growth, this position will offer a base salary of $98K to $120K. Offer based on candidate’s % of job description match and location as determined by the hiring team. This position will have multi-faceted responsibilities related to project management, technical delivery, and client management. The ideal candidate will be well versed in FEMA Hazard Mitigation Assistance program policy, FEMA Hazard Mitigation Planning policy, and have experience implementing natural hazard mitigation grants. This position requires candidates to lead the day-to-day delivery of state and local mitigation programs, including providing strategic guidance to leadership, working directly with client staff to write and oversee grants, and providing technical assistance to grant subrecipients and client partners. ICF seeks a team-oriented self-starter that will work proactively alongside colleagues, clients, and other contractors as directed to deliver quality products and services. Key Responsibilities - Partner with teams to conduct open-source policy research and data analysis to support long-term recovery planning, hazard mitigation plans, grant funding strategies, and hazard mitigation grant application development. - Support the coordination and operation of various large, complex federally funded programs focused on hazard mitigation, infrastructure, and housing resilience, from start-up through closeout. - Serve in a subject matter expert role in FEMA HMA programs and advise state, local, and private non-profit clients on large-scale mitigation projects. - Serve as a technical guide to develop hazard mitigation and long-term recovery and resilience strategies, including executing risk and vulnerability assessments and drafting grant funding roadmaps for project implementation. - Develop and deliver presentations to client leadership and other contractors to support project implementation activities as requested. - Lead internal project teams and provide oversight for technical work, including mitigation planning, project scoping, benefit-cost analysis, grant application development, hazard mitigation plan reviews, and grant management. - Support key clients and projects with a focus on maintaining client satisfaction and proactively identifying opportunities for growth. - Assist with business development activities, including participating in opportunity capture, proposal writing, white papers, opinion pieces, and other marketing support. Qualifications - Bachelor’s degree in Planning, Public and/or Environmental Justice or Policy, Economics, or similar field. - 8+ years’ experience conducting research, analyzing data and policies, managing grants, AND developing products such as state and/or local policies, plans, and FEMA mitigation grant applications. Examples may be requested. - 5+ years of experience implementing FEMA Hazard Mitigation Assistance grants. - Able and willing to travel (flight and vehicle) for work as needed. Travel and onsite engagement may extend for multiple consecutive days for this job. - Must have a valid current U.S. driver’s license and can successfully pass a Motor Vehicle Records (MVR) check. Preferred Qualifications - Master’s degree in Planning, Public and/or Environmental Policy, Economics, or similar field. A master’s degree can supplement 2 years of required experience. - Experience with natural hazard resilience concepts, including risk assessments and common hazard mitigation solutions. - Certified Floodplain Manager (CFM). - Experience supporting recipient or sub recipients with FEMA Hazard Mitigation Assistance natural hazard (e.g. HMGP, FMA, BRIC) programs or HUD natural hazard mitigation programs. Professional Skills - Strong analytical, problem-solving, and decision-making capabilities. - Proven track record of supporting a team and accomplishing successful business results. - Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics. - Team player with the demonstrated ability to build organizational capability, motivate teaming partners/staff to ensure high levels of engagement, and work in a dynamic, fast-paced environment. - Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, and Project Management Software). Pay Range The pay range for this position based on full-time employment is: $89,649.00 - $152,404.00.

Role Description As a Project Archaeologist at ICF, you will lead and/or contribute to archaeology and cultural resources studies as either stand-alone projects or as part of larger multi-disciplinary projects. Technical duties will include: - Conducting background research - Field survey - Laboratory analysis - Eligibility evaluation and documenting the results in technical reports suitable for agency and SHPO consultation You will also combine your archaeology technical skills with regulatory compliance expertise to support project-level analysis and programmatic solutions for NEPA and Section 106 compliance (and state compliance, as applicable). The Project Archaeologist will work closely with our Senior Archaeologists and Historic Preservation Specialists on project work, with opportunities to direct and mentor early career team members. What You Will Do - Conduct archaeological surveys, testing, and data recovery for projects primarily in the Southeastern US and Mid-Atlantic - Field supervision of on-call staff conducting excavation of close interval shovel tests and formal excavation units - Provide analysis/writing for environmental regulatory reviews under NEPA, NHPA, and state requirements - Contribute to technical expertise in archaeology, including technical approach development, analysis and documentation, and collaboration with junior and senior technical colleagues - Write and produce technical reports or documents - Evaluate resources for the National Register of Historic Places - Develop resource management recommendations and assess project effects on resources - Collaborate with architectural and landscape historians toward an integrated multi-disciplinary approach to cultural resources management - Collaborate in an integrated team with engineers, scientists, planners, regulators, and other stakeholders Qualifications - Master’s degree in Anthropology/Archaeology or related field - 3+ years of professional, related experience - Meets Secretary of the Interior’s Qualification Standards for Archaeology Requirements - Demonstrated capability to serve as Field Director on archaeological field studies - Ability to conduct field work in remote locations and be comfortable in the field environment - Knowledgeable in Southeast archaeology; familiarity with other regions of the U.S. is a plus - Command of NEPA, NHPA, and other state and federal environmental regulations - Proficient with MS Word, Excel, PowerPoint, and Outlook - Excellent technical writing and communication skills - Familiarity with ArcGIS and experienced with variety of GPS equipment - Specialization in historic archaeology, geoarchaeology, zooarchaeology, lithic analysis, or bioarchaeology - Meaningful experience conducting or supporting consultation with Tribal representatives - Participation in project budget development, project schedules, production of deliverables, and QA/QC process tracking - Registered Professional Archaeologist Professional skills you will use: - Demonstrated capability to adhere to project budgets, schedules, and deliverables - Problem-solving ability, creativity, analytical skills - Orientation toward fulfilling client objectives - Strong organizational and time management skills - Ability to work effectively in collaborative multi-disciplinary teams - Predisposed to continued professional growth Pay Range The pay range for this position based on full-time employment is: $55,665.00 - $114,503.00

Role Description The Digital Modernization division of ICF is seeking a skilled and detail-oriented ServiceNow Business Analyst with experience identifying, analyzing and managing business and technical requirements for federal government projects. The ideal candidate will gather business requirements, analyze processes, support platform enhancements, and help deliver scalable ServiceNow capabilities that improve operational efficiency and user experience. Candidates should have experience in multiple technologies (ServiceNow, Jira, Confluence). - Work with government stakeholders to gather, document, and validate business and functional requirements. - Translate business needs into user stories, workflows, process maps, and functional specifications. - Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects. - Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence. - Analyze existing business processes and recommend improvements using ServiceNow best practices. - Communicate effectively with a wide variety of technical and non-technical audiences. - Create and maintain documentation including BRDs, process flows, SOPs, and training materials. - Assist with backlog grooming, sprint planning, and Agile ceremonies. - Use diagramming tools to create mockups, workflows to elicit requirements. - Facilitate workshops, meetings, demos, and UAT sessions with business users. - Support testing activities including test case creation, defect tracking, and validation. - Provide end-user support and training when needed. Qualifications - Bachelor’s Degree from an accredited institution. - 4+ years’ experience as a Business Analyst in a fast-paced client facing solution delivery environment. - 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.). - 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback. - 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence. - 1+ years of experience with ServiceNow platform capabilities and workflows. - 1+ years of experience with Agile/Scrum methodologies. - Must be a United States (U.S.) Citizen or Green card holder, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply. - Candidates must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S., be authorized to work in the U.S. Desired Skills - Excellent oral and written communication skills. - Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills. - Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand. - Experience thriving in ambiguous solution-delivery environments. - Ability to work well under constantly changing deadlines and priorities. - Excellent analytical, communication, and stakeholder management skills. Benefits - Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. - For more information, please read our EEO policy. - We will consider for employment qualified applicants with arrest and conviction records. Pay Range The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00.

Role Description As Sr. Project Manager, you would help coordinate agile teams to support multiple DHS focused applications utilizing the ServiceNow platform. In this role, you will serve as a key partner to the Program Manager in leading multiple sub-teams, advising and engaging the client on key operational and strategic priorities, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks. Successful applicants will demonstrate: - An ability and desire to continually learn new technologies in a changing environment - Analytical and problem-solving way of thought - Business-oriented mindset - Overall resilient, flexible, and enthusiastic personality The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes. Qualifications - 9+ years total experience in software development - 6+ years of IT Project Management experience - 1+ years’ experience with JIRA or other requirements work tracking tools - Current active Public Trust Clearance - US Citizenship required - Must reside in the United States and work must be performed in the United States Requirements - Proficiency in Project Management experience in an Agile software development environment - Experience conducting daily scrum stand-up meetings - Facilitating Sprint planning meetings and coordinating Sprint reviews, retrospectives, and burn-down charts - Define all project activities and milestones required to meet objectives and deliverables - Monitor program execution to identify obstacles/deviations from plan and take corrective action as needed - Conduct continuous risk assessment and management - Work with stakeholders to develop metrics and create reports for tracking metrics and program execution - Manage the contract, including budgeting, resource allocation, and performance - Develop plans, assign tasks, monitor performance, communicate progress, resolve conflicts, and escalate issues - Experience with all aspects of configuration management planning - Maintain detailed and up-to-date project documentation - Ensure all project deliverables adhere to established quality standards, regulatory guidelines, and agency policies - Proactively identify, assess, and communicate potential risks associated with project development and execution Preferred Qualifications - 3+ years’ experience managing distributed teams in support of geographically dispersed customers - 3+ years’ experience with Agile methodology - 1+ years of experience managing ServiceNow projects - Prior business analyst experience - Project Management Institute (PMI) Project Management Professional (PMP) certification - Certified Scrum Master (CSM) certification - The ability to proactively communicate with federal clients and stakeholders in a fast-paced environment - The ability to work closely with and explain technical concepts/solutions to non-technical client stakeholders - Active DHS or DoW Public Trust Professional Skills - Excellent writing, editing, and proofreading skills - Strong experience presenting to stakeholders - Strong analytical and problem-solving skills - Ability to work independently and manage multiple projects simultaneously - Understanding of technical concepts in the relevant industry (e.g., software development, engineering) Benefits - We are an equal opportunity employer - Reasonable Accommodations are available - Pay range for this position based on full-time employment: $158,819.00 - $269,993.00

Role Description ICF’s Digital Modernization and Experience (DMX) Division is seeking a ServiceNow Platform Architect who will serve as a key member of the ServiceNow Platform team. This role will lead the design, governance, and strategic evolution of the ServiceNow platform across the enterprise. - Define and maintain the overall ServiceNow platform architecture and roadmap. - Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. - Establish platform governance, development standards, and best practices. - Evaluate new ServiceNow capabilities and recommend adoption strategies. - Provide technical leadership for platform upgrades, integrations, and enterprise implementations. - Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy. - Collaborate with clients and internal stakeholders to gather requirements and design robust ServiceNow solutions. - Create detailed technical designs that align with clients' needs and leverage ServiceNow capabilities. - Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities. - Identify potential challenges and propose innovative solutions. - Support the implementation of ServiceNow solutions and ensure design accuracy. - Ensure deliveries adhere to established best practices and processes. - Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. - Ensure data consistency and integrity across different platforms. - Conduct performance analysis and optimizations to enhance overall efficiency. - Identify and address bottlenecks to improve system performance. - Design quality assurance plans and ensure technical deliverables meet quality standards. - Work closely with project managers to keep projects within scope and timeline. - Communicate regularly with management and clients on project status. - Design the security plan and ensure adherence to security best practices and compliance requirements. - Collaborate with security teams to implement robust security measures. - Create comprehensive technical documentation, including architecture diagrams and implementation guidelines. - Contribute to the knowledge base and share best practices within the team. - Stay updated on the latest advancements in ServiceNow and integrated technologies. - Mentor developers, administrators, and technical consultants on ServiceNow architecture. - Build and maintain strong relationships with clients through effective communication. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering or related discipline. - 8+ years of experience implementing ServiceNow solutions. - 5+ years of experience architecting ServiceNow solutions. - ServiceNow Certified Technical Architect. - ServiceNow Certified System Administrator. - Must be a U.S. Citizen or Green Card holder. - Candidate must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S. and be authorized to work in the U.S. Requirements - ServiceNow Certified Application Developer. - Vast experience across numerous parts of the ServiceNow platform. - Excellence in scripting languages (JavaScript, GlideScript, Angular.js). - Experience in designing and leading complex solutions and integrations. - Strong understanding of system architecture and design principles. - Excellent written and oral communication skills. - Exceptional problem-solving and critical-thinking abilities. - Excellent communication, presentation, and stakeholder management skills. - In-depth understanding of ServiceNow best practices and industry trends. - Excellent conflict resolution skills. Benefits - Pay range for this position: $119,323.00 - $202,850.00 based on full-time employment.

Role Description Working at ICF, we combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Qualifications - Relevant work experience - Skills and certifications that align to the specified role - Geographic location - Education and certifications Requirements - Qualified applicants with arrest and conviction records will be considered for employment. - Reasonable accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs. - To request an accommodation, please email Candidateaccommodation@icf.com. - All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. - Use of AI tools to generate or assist with responses during interviews is not permitted. - If an accommodation involving the use of AI is needed, candidates should contact us in advance at candidateaccommodation@icf.com. Benefits - Read more about workplace discrimination rights. - Benefit offerings included in the Transparency in (Benefits) Coverage Act. Pay Range The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00. Nationwide Remote Office (US99)

Role Description ICF seeks a Director, Education to work within our Child Welfare and Education Line of Business. This Line of Business provides federal, state, and other clients with a wide range of technical assistance, research, and evaluation services. Our work focuses on important education policy issues; uses proven and innovative methods for delivering high-quality, timely technical assistance; seeks to inform education stakeholders of promising practices; and involves working closely with clients to ensure that training and technical assistance support services are relevant, useful, and make a positive impact. The Director, Education will work with clients such as the U.S. Department of Education as well as state and local educational agencies in Indiana, Ohio, and Michigan to provide support. Must live in one of the following states: Indiana, Ohio, Michigan. - Provide overall leadership, strategic direction, and day-to-day management for large-scale education technical assistance and capacity-building projects. - Develop and maintain strong, collegial relationships with state education agencies (SEAs) and other clients to provide high-quality, relevant, and useful capacity-building technical assistance. - Conduct needs assessments, develop and deliver technical assistance that clearly addresses client needs, monitor and course correct technical assistance as needed, coordinate with project evaluators to curate evidence, and liaise with clients. - Lead and coordinate TA teams and sub teams to ensure the provision of high-quality services to clients. Qualifications - Doctorate in education, social sciences, public administration, or related subjects. - 10+ years of experience at the state and/or national level working with K-12 education policies, regulations, and systems. - 10+ years of experience developing and delivering technical assistance to state and district educators and leaders. - 10+ years of experience conducting needs assessments, developing and delivering technical assistance that clearly addresses client needs, and monitoring and course correcting technical assistance as needed. - 10+ years developing high-quality technical assistance materials, including information briefs, white papers, tools, presentations, and processes. - 5+ years experience directing or managing large-scale federal grants or contracts. - 3+ years managing teams. Requirements - Experience working with multiple stakeholder groups as a participant, content advisor, and technical assistance provider. - Content knowledge related to state education systems, key policy issues (e.g., assessment, accountability, college and career readiness, school turnaround, diverse learners, educator development and evaluation), capacity building, coaching, and/or consultation. - Project management skills, including managing complex budgets, federal reporting, staff management, continuous improvement. Benefits - Equal opportunity employer. - Reasonable accommodations available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs. - Support for candidates requiring AI accommodations during the interview process. Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.

• Support upcoming needs with federal customers • Design, build, and operate high-performance IT engines to support client’s business • Maintain appropriate certifications necessary for practice expertise • Uphold and maintain expertise in low-code, open-source and cloud native solutions • Participate in growth-related activities such as RFI, RFP, prototypes, and oral presentations