• Execute hands-on platform configuration, customization, and deployment activities in alignment with design specifications • Develop and maintain technical documentation including configuration guides, integration specs, and deployment runbooks • Analyze current-state technical environments to identify gaps, dependencies, and migration requirements • Design and implement platform integrations with existing enterprise systems and data sources • Support data migration activities including mapping, validation, and reconciliation • Conduct unit and integration testing to ensure configurations meet functional and technical requirements • Troubleshoot and resolve platform issues, defects, and technical blockers across implementation phases • Collaborate with architecture and engineering teams to validate technical designs and ensure adherence to standards • Participate in technical workstream planning, sprint activities, and delivery tracking • Contribute to quality assurance processes, including peer review of technical configurations and documentation • Identify and escalate technical risks, dependencies, and impacts to the engagement lead • Support environment management including development, test, and production instances • Assist in the transition to deployment and post-go-live support phases • Other duties as assigned

• Lead hands-on platform configuration, customization, and deployment activities in alignment with enterprise design specifications and architectural standards • Architect and implement complex platform integrations with existing enterprise systems, data sources, and third-party applications • Conduct in-depth analysis of current-state technical environments to identify gaps, dependencies, risks, and migration requirements • Define and own technical documentation including configuration guides, integration specifications, data flow diagrams, and deployment runbooks • Lead data migration activities including strategy development, mapping, transformation, validation, and reconciliation • Design and execute comprehensive testing strategies including unit, integration, regression, and performance testing • Serve as a technical escalation point for platform issues, defects, and complex technical blockers across implementation phases • Drive adherence to platform architecture standards, security requirements, and governance frameworks • Provide technical leadership and mentorship to junior consultants and implementation team members • Lead technical workstream planning, sprint activities, and delivery tracking in collaboration with the engagement lead • Proactively identify and manage technical risks, dependencies, and cross-functional impacts • Evaluate and recommend platform enhancements, optimizations, and scalability improvements throughout the engagement • Own environment management strategy across development, test, staging, and production instances • Partner with architecture, engineering, and security teams to validate designs and ensure enterprise-wide alignment • Lead transition planning into deployment, hypercare, and post-go-live support phases • Contribute to continuous improvement efforts by identifying and implementing process and technical efficiencies • Other duties as assigned

• Lead activation and configuration of Now Assist features within the client production environment, including incident summarization, AI-assisted resolution note generation, and generative AI prompt tuning aligned to client operational standards • Implement and expand AI Search capabilities, including document indexing configuration and Knowledge Base governance controls such as content freshness workflows and review triggers • Lead configuration-first ITSM implementations emphasizing out-of-the-box ServiceNow capabilities; design and enforce CI linkage on Incident and Change records and execute legacy data cleanup and field rationalization • Manage structured environment promotion across development, test, and production instances, including test scripts, validation checklists, and security and data-handling sign-offs • Develop and maintain Flow Designer automations, service catalog items, workflow configurations, Business Rules, UI Policies, Client Scripts, and Script Includes aligned to client requirements • Conduct targeted assessments of client ITOM and CMDB environments, evaluating Discovery configuration, IRE reconciliation rules, data quality, and third-party data ingestion patterns from sources such as network management, MDM, and endpoint platforms • Produce assessment findings and prioritized remediation backlogs to inform future-phase planning and level-of-effort estimates • Define and maintain AI output validation standards; test AI-driven outputs for accuracy, security, and compliance prior to each production promotion cycle • Serve as primary technical point of contact for client IT stakeholders, facilitating technical working sessions and presenting findings and recommendations clearly to non-technical audiences • Provide technical mentorship, task direction, and peer review for the Senior Developer assigned to the engagement • Produce delivery status reports, risk logs, and milestone artifacts aligned to engagement timelines and SOW commitments • Adhere to established platform governance, change management, security review, and quality assurance processes throughout the engagement lifecycle

• Design, develop, configure, and enhance ServiceNow SPM solutions to support federal program and portfolio management requirements • Implement and support ServiceNow SPM modules including Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, IT Financial Management (ITFM), and Agile Development and SAFe-aligned delivery capabilities • Configure project intake, portfolio governance workflows, investment tracking, roadmaps, scoring models, and approvals • Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations • Configure and enhance resource planning, capacity management, and financial tracking capabilities across programs and portfolios • Design and support integrations between ServiceNow and Agile delivery tools such as Jira and Azure DevOps (ADO) • Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions • Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives • Perform code reviews and ensure adherence to development standards, platform governance, and best practices • Support platform upgrades, patching, and performance optimization activities • Troubleshoot and resolve platform defects, integration issues, and production support requests • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements • Contribute to technical documentation, knowledge transfer, and cross-team collaboration • Support organizational change management and user adoption efforts for SPM capabilities