Evora IT Solutions

• Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success. • Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support. • Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones. • Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members. • Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction. • Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery. • Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies. • Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum. • Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement. • Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience.

• Lead end-to-end delivery and execution of SAP Mobility and/or Scheduling projects at utility customers • Analyze complex, end-to-end business processes and information needs across multiple business areas • Create and maintain project documentation, including Business Process Documents (BPD’s), and Functional Specification Documents (FSDs) • Coordinate with onshore/offshore development teams • Support Integration and User Acceptance Testing cycles • Architect and configure end-to-end Mobile Work Execution solutions integrating SAP ECC or S/4 HANA • Design and implement scheduling and dispatching best practices using tools such as SAP FSM and SAP RSH • Define and configure mobile transaction flows for work order lifecycle events

• Advise our clients on the implementation and further development of SAP Sales and Service Cloud solutions. • Analyze and optimize existing sales and service processes. • Design, configure and implement SAP cloud solutions. • Conduct workshops, trainings and user sessions with end users and key users. • Support the sales team in presales activities and fit-to-standard assessments. • Work closely with our delivery teams in Europe, the Americas and India.

• Du berätst Kunden rund um SAP Sales & Distribution (SD) mit Fokus auf serviceorientierte Geschäftsprozesse. • Du gestaltest End-to-End-Prozesse von Angebot über Auftrag bis zur Serviceabwicklung (Order-to-Cash & Service-to-Cash) • Du integrierst SAP S/4HANA Sales & Service mit SAP CX Lösungen (z. B. Sales Cloud, Service Cloud) • Du unterstützt bei der Einführung und Optimierung von Serviceprozessen im Vertriebskontext (z. B. Serviceverträge, Ersatzteilgeschäft, After-Sales) • Du arbeitest an Omnichannel-Kundenprozessen - von CRM über Commerce bis hin zum Service • Du analysierst Anforderungen aus Fachbereichen und übersetzt sie in praktikable, integrierte SAP-Lösungen • Du begleitest Projekte von der Konzeption bis zur Umsetzung - eng mit Kunden und interdisziplinären Teams

• You take responsibility for the technical delivery of exciting ServiceNow projects. • You enjoy designing and implementing complex solutions that meet customer requirements and generate real value. • You proactively engage with clients and work to build trust. • You are experienced in configuring and implementing custom applications/modules. • You work closely with colleagues to ensure delivery on time, on budget, and on scope. • Collaborating with other teams to realize integrations is a welcome challenge for you. • You enjoy sharing your knowledge with team members and contributing to the establishment of best practices.

• Analyze, design, and implement ServiceNow solutions that enhance business processes and drive efficiency. • Collaborate with stakeholders to understand their needs, configuring ServiceNow applications, and ensuring successful deployment and optimization ServiceNow modules. • Support Evora’s delivery organization and elicit details from customers to write detailed specific requirements (stories, acceptance criteria). • Ensure all related activities are delivered with a focus on customer service and quality. • Initiate and/or participate in strategic initiatives that impact Evora’s tactical approach to servicing and supporting Evora’s customers. • Analyze and assess current business processes and identify areas for improvement. • Maintain strong relationships with clients and stakeholders, ensuring their needs are met and expectations are managed. • Drive as a key subject matter expert in the development of projects for the Technical Support Engineer and customer support experience. • Develop training plan and training materials to deliver our customers with ServiceNow success through a train the trainer approach. • Create and maintain detailed documentation for configurations, processes, and procedures. • Leverage your expertise to develop the test plan and approach on customer projects. • Participate in discovery workshops to elicit requirements to develop business process workflows that support overall architectural design. • Contribute to weekly status reports for both internal and external stakeholders.

• Design, develop, and implement scalable solutions across the ServiceNow platform • Work closely with cross-functional stakeholders to translate business requirements into robust technical solutions • Enhance operational efficiency and service delivery • Application Development & Configuration Design and develop custom applications and modules on the ServiceNow platform • Configure forms, lists, business rules, client scripts, UI policies, and data transformations • Build scalable workflows, automations, and reusable components • Extend out-of-the-box ServiceNow applications to meet business needs • Develop and maintain scripts using JavaScript and Glide APIs • Design and implement integrations using REST/SOAP APIs and middleware • Enable seamless data exchange between ServiceNow and enterprise systems • Create comprehensive technical documentation and user guides • Partner with business analysts, architects, and project managers

• Test Planning & Strategy: Define test strategies, test plans, and test cases based on business and technical requirements. Identify test scenarios for complex workflows across multiple ServiceNow modules. Ensure coverage across functional, regression, integration, and UAT cycles. • Functional & End-to-End Testing: Validate configurations such as forms, workflows, business rules, client scripts, and UI policies. Perform end-to-end testing across: ITSM (Incident, Change, Problem, Request), CSM / RSM (case management, customer workflows), FSM (dispatch, scheduling, mobile workflows), S2P (procurement lifecycle, supplier workflows). • Automation Testing: Develop and maintain automated test scripts. Identify opportunities to increase automation coverage and reduce manual effort. Integrate automated tests into CI/CD pipelines where applicable. • Integration & Data Validation: Test integrations between ServiceNow and external systems (REST/SOAP APIs, middleware). Validate data transformations, migration accuracy, and data integrity. Perform API testing using tools like Postman or similar. • Defect Management: Identify, log, track, and prioritize defects using standard tools. Work closely with development teams to reproduce and resolve issues. Conduct root cause analysis and ensure closure with quality validation. • Collaboration & Stakeholder Engagement: Partner with developers, architects, and business teams to clarify requirements. Support UAT cycles and business validation. Provide QA sign-off and quality metrics reporting. • Quality Assurance Best Practices: Ensure adherence to QA standards, processes, and governance. Continuously improve testing frameworks, methodologies, and coverage. Advocate for quality across the software development lifecycle.

• Own day-to-day execution in HubSpot: build and maintain landing pages, registration forms, email sequences, and automated workflows for every event and webinar. • Set up and manage HubSpot lists, lifecycle stages, persona tags, and UTM parameters to ensure clean, trackable lead data from every touchpoint. • Monitor lead routing to confirm event contacts enter the correct HubSpot workflows and are assigned to the right sales reps without delay. • Build and maintain marketing dashboards and reports in HubSpot to track event performance, pipeline contribution, and KPIs — presenting findings to the Head of Marketing on a regular cadence. • Own 3 webinars per quarter from concept to completion: topic ideation, speaker recruitment, content coordination, promotion, and post-event delivery. • Set up and manage the webinar platform (e.g. Zoom Webinars, Teams Live, or equivalent) — handle all technical configuration, registration integration, and live event run-of-show. • Coordinate speaker dry runs and tech checks to ensure a polished attendee experience. • Manage post-webinar workflows: recording processing, on-demand hosting, follow-up automations, and recap distribution. • Own the Americas events calendar: trade shows, conferences, hosted dinners, and partner events — managing all logistics remotely including venue sourcing, vendor coordination, and booth materials. • Act as the central coordination point for physical events: ensure everything is planned, confirmed, and ready before they arrive. • Manage event budgets and vendor negotiations to maximize ROI. • Coordinate with SAP, ServiceNow, and other partners on joint events, co-hosted webinars, partner sponsorships, and shared lead agreements. • Own end-to-end campaign execution for each event and webinar: email sends, landing page publishing, social promotion, and any paid amplification. • Build pre-event outreach sequences and post-event nurture tracks in HubSpot, segmenting attendees into the right follow-up flows based on intent and lifecycle stage. • Create post-event content assets: thank-you pages, recap emails, on-demand recording pages, and key takeaway summaries — in collaboration with the Content and Design Manager. • Ensure all event and webinar leads are captured accurately in HubSpot with complete data fields: source, UTM, persona, lifecycle stage, and ICP tags. • Work with SDRs and Sales to define follow-up SLAs and ensure every event lead receives a sales touch within 5 business days. • Feed event insights and account-level signals back to Sales to support timely, relevant outreach. • Segment leads into nurture tracks based on event type, engagement level, and deal stage — owning the post-event journey until leads are sales-ready. • Work with the Head of Marketing and Sales leadership to align event programs to target accounts, customer segments, and ICP verticals.

• Maintain day-to-day financial accounting, including payment processing • Prepare and produce monthly and annual financial statements in accordance with HGB • Prepare VAT returns • Submit statistical reports • Support the preparation of ongoing accounting and financial statements for European entities • Reconcile balance sheet and expense/revenue accounts as well as perform intercompany (IC) reconciliations • Liaise with external audit firms during year-end and other audits • Prepare reports and analyses for management