Motorola Solutions

• Define and lead the North America performance marketing strategy across: Paid Search (Google Ads, Microsoft Ads) • Paid Social (LinkedIn, Meta) • Demand Generation (YouTube, Display, Programmatic) • Manage and optimize multi-million-dollar media budgets • Own performance metrics tied to business outcomes: Pipeline generation, Cost per opportunity, Conversion rates across funnel stages. • Partner with Sales and SDR teams to improve lead quality, follow-up, and conversion • Lead the development and execution of account-based marketing (ABM) programs • Unify paid media execution and regional campaign strategy into a single operating model • Ensure best practices across audience targeting, creative and messaging, landing page performance • Translate performance data into actionable insights and strategic recommendations

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewOur software engineering team is on a mission to transform the world of mission-critical communications! We always deliver the best when it comes to digital two-way subscriber radios that are reliable, safe, and high-performing. By embracing cutting-edge research and development, we stay ahead of the latest industry technology trends and drive innovation that pushes the boundaries of what's possible. As the leading provider in the market, we are committed to making a real difference in the lives of those who rely on our technology. Join us on our mission to shoot for the stars! Job Description• Contribute as an individual engineer to design, develop, and enhance software features for two-way radios. • Participate in the full software development lifecycle (SDLC), from requirements analysis and design through implementation, testing, and deployment. • Analyze software requirements and assess their feasibility, considering quality, performance, time, and budget constraints. • Collaborate with front-end architects, hardware engineers, test engineers, and other stakeholders to ensure optimal feature implementation and integration. • Write clean, well-documented, and testable C/C++ code for embedded systems, adhering to coding standards and best practices. • Conduct and participate in design and code reviews to ensure high code quality and maintainability. • Develop and execute unit, integration, and system-level tests. • Debug and troubleshoot software issues in embedded systems using various debugging tools and techniques. • Collect and analyze data to monitor and improve key performance indicators (KPIs). • Contribute to team performance goals and adhere to quality metrics. • Deliver projects on time and within budget, adapting to evolving requirements in a dynamic agile environment. • Work effectively in a collaborative, multi-site, global development environment. • Contribute to the innovation and development of intellectual property that enhances our product offerings. Basic Requirements• Bachelor's or Master's degree in Electrical/Electronic/Telecommunications/Computer Engineering or Computer Science. • Preferably with 2-5 years of working experience in software development. • Fresh graduates / Entry level applicants with strong technical skills are also encouraged to apply. • Good C/C++ programming skills and a solid understanding of Object-Oriented Programming (OOP) principles. • Understanding of microcontroller operation in embedded systems. • System debugging and analytical skills. • Hands-on experience with Real-Time Operating Systems (RTOS) and embedded software development is a plus. • Knowledge of LTE/DMR specifications is advantageous. • Experience with Agile/Scrum development methodologies is a plus. • Effective verbal and written communication skills and the ability to collaborate across different functional teams. • Strong interpersonal skills and the ability to work both independently and collaboratively. • Flexibility to accommodate occasional short-notice work arrangements due to project/business needs. • This role is based onsite in Bayan Lepas, Penang. Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Role Description The Support Services Analyst (Level 2) ensures that all customer needs are promptly and professionally addressed by responding to customers’ requests, problems, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. This position will require providing coverage on Saturday and Sunday, with rest days during the Monday to Friday timeframe. Customer Support - Provide accurate, timely and professional support to the customer’s satisfaction using phone, email, portal, forums, and chat tools. - Gather information about customer problems and needs and analyze to help determine the cause. - Contribute to the knowledge about a customer to help with future support interactions. - Promptly resolve issues and questions meeting SLA requirements. - Confirm that technical workarounds and resolutions are satisfactory before asking the customer to confirm themselves. - Produce reports of customer support and system usage as required. - Act as the first point of escalation for the offshore team. - Assist the offshore team to answer their questions related to the system, support processes and general best practices. Product Knowledge - Proactively advance product knowledge to an expert level including self-education and experimentation with new product features, common tasks, and problems, and how these are applied or used within different solution settings. - Assist with maintaining Noggin’s knowledge base by contributing content and insights into common questions, and opportunities for improvement. - Share product feature requests and functionality gaps with internal teams to assist in defining the product roadmap and developing highly requested features. Internal Collaboration & Support - Be the customer advocate within Noggin and take responsibility for driving issue resolution and a shared understanding of the customer perspective. - Coordinate and collaborate with Noggin staff (DevOps, engineering etc.) to ensure SLA requirements are understood and met, and to help achieve the best solution. - Investigate issues, document your findings, and attempt to find a resolution before escalating to other teams. - Add value to internally escalated support tickets to include replication steps, links to relevant locations, and a conversion from the Customer’s terminology into Noggin terminology. Qualifications - Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience. - Minimum of 2 years’ experience in support services and analysis. - Experience in providing support to non-technical users of software. - Experience in software requirements or problem analysis. - Experience with modern service management practices and systems. Requirements - Technically adept with support tools, including communication and support desk software (ticketing, self-service options, and customer support features). - Deep product knowledge, including how it works, how to resolve common problems, how to configure it and how customers in different solution settings use it. - Demonstrates a willingness to learn. - Complete fluency in English language, both written and spoken is required. - Spanish fluency, written and spoken, is preferred but is not required. Benefits - None Company Description Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Customer Support Manager (CSM) for the US Federal DoD Government Markets is responsible for ensuring customer satisfaction, contractual projects, and identifies new sales opportunities for multiple Department of Defense accounts. Travel is required for customer retention and internal business activities. Job Description - The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. - Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. - Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. - Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. - Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. - Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services. - The CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies. - The CSM will be responsible for maintaining customer satisfaction through the Program Management team of the United States Air Force and other applicable accounts. - The CSM could/should be expected to provide support over various time zones which the program supports and some East Coast locations. - The CSM provides support outside of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency. - Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for Project 25 and related wireless technologies. - Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities. - Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams. - Must also have more than average skills within Excel for Project revenue and margin tracking. Pivot table knowledge is a must. CANDIDATE EXPECTATIONS - 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is desired. - Knowledge of Motorola RF systems and products is a plus - Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required - Job performance depends on ability to successfully utilize Oracle and Salesforce applications. - Experience with US Federal Government contracts performance is a plus - Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information. US Citizen with ability to obtain US Government clearance(s). - The Customer Support Manager (CSM) travels 25% - 50% of the time. Preference will be given to applicants located in Western Region. #LI-CC1 Target Base Salary Range: $70,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements - Bachelor's Degree OR 5+ years of experience in LMR, Public Safety, Account Management, Customer Support, Technical Services Sales with large Government customers - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Title: Senior Product Manager, Video Location: United Kingdom, Remote time type Full time job requisition id R64402 Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions is looking for a Senior Product Manager to join our cloud-based video management platform team. Our VMS platform processes millions of video streams daily, delivering intelligent insights on top of Avigilon's industry-leading cameras and third-party hardware. Job Description This role is primarily remote with occasional travel to the UK offices. You'll be part of an empowered product team operating with a start-up mindset inside a large enterprise. Reporting to the Director of Product Management for Video, you'll own the most complex or strategically important product area within the video platform, working directly with engineering, design, and customers to solve hard security problems. Beyond your own area, you'll help shape how the broader video product team operates, raising the bar on discovery practices, product thinking, and execution quality across the team. What You'll Do - Own a Strategic Product Area: Take full ownership of the VMS product within our video platform. Define the vision for your area, set outcomes, run discovery, and drive the roadmap in close partnership with your engineering team. - Lead Continuous Discovery: Run a rigorous discovery practice. Conduct customer interviews, observe workflows in the field, analyze usage data, and synthesize findings into well-framed problem statements and opportunity assessments. Coach others on your team to do the same. - Ship Product That Moves the Needle: Work with engineering and design to move from problem to solution to delivery. Make smart scope trade-offs, manage complexity, and ensure what ships solves real problems and delivers measurable outcomes. - Drive AI-Native Product Strategy: Play a leading role in defining how AI and analytics capabilities get integrated into the video platform. Help the team move from basic video management toward intelligent security workflows, and identify where AI can create step-change improvements for customers. - Define and Own Metrics: Build the measurement framework for your area. Instrument your product to track adoption, engagement, and business impact. Use data to validate hypotheses, kill underperforming bets, and make the case for new investment. - Influence Across the Organization: Work with Sales, Support, Marketing, and partner teams to ensure successful launches and strong feedback loops. Represent your product area in cross-functional forums and help align stakeholders around priorities. - Raise the Bar: Contribute to the product team's practices and culture. Mentor more junior PMs, share what you learn from discovery and experimentation, and help establish the patterns that make the whole team better. - Understand the Market Deeply: Maintain a thorough understanding of competitors, industry trends, and the evolving needs of security professionals across verticals. Use competitive intelligence to inform positioning and strategic product decisions. Basic Requirements What You'll Bring - 5-8 years of product management experience in SaaS, cloud platforms, or enterprise software - Experience with video surveillance, video analytics, or physical security strongly preferred - A track record of owning complex product areas end-to-end and delivering measurable business outcomes - Deep experience running customer discovery and translating qualitative and quantitative insights into product strategy - Strong technical fluency, with the ability to engage meaningfully with engineering teams on architecture, system design, and trade-offs - Experience defining product metrics frameworks and using data to drive prioritization and investment decisions - Proven ability to influence without authority across engineering, sales, marketing, and leadership - Strong written and verbal communication skills, including the ability to present product strategy and rationale to senior leadership - Experience mentoring or coaching other product managers What Sets You Apart - AI Fascination and Vibe Coding Experience: Gone are the days when only the engineers could code. We expect you to be able to stand up AI generated prototypes rapidly and iterate on them. - AI/ML Product Leadership: You've led the integration of AI or analytics capabilities into a product, whether for intelligent video, predictive insights, automation, or similar. You can point to measurable results from AI-driven features you shipped. - Security Industry Expertise: You have a working understanding of the physical security ecosystem, including installers, integrators, and end-user workflows across verticals like retail, education, or healthcare. - Cloud + On-Prem Hybrid: Experience with products that bridge cloud and on-premise deployments, or with leading migration strategies from legacy to cloud architectures. - Multi-Sided Ecosystem Thinking: You've worked with products that serve multiple stakeholder types (partners, installers, integrators, end-users) and you've navigated the competing needs and trade-offs that come with that. - Technical Depth: A technical background (CS, engineering, or similar) that lets you go deep with engineering on system design, APIs, and platform architecture. - Empowered Product Team Experience: You've worked in or helped build an outcome-driven product organization, and you understand what it takes to operate with real autonomy and accountability. Why Motorola Solutions? Join a team that's transforming physical security through innovative technology. You'll work on products that protect people and spaces, with real autonomy to drive outcomes and grow your career at a global technology leader committed to making communities safer. In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get: - Competitive salary and bonus schemes - Two weeks additional pay per year (holiday bonus). - 25 days holiday entitlement + bank holidays. - Attractive defined contribution pension scheme. - Private medical insurance. - Employee stock purchase plan. - Flexible working options. - Life assurance. - Enhanced maternity and paternity pay. - Career development support and wide ranging learning opportunities. - Employee health and wellbeing support EAP, wellbeing guidance etc. - Carbon neutral initiatives/goals. - Corporate social responsibility initiatives including support for volunteering days. - Well known companies discount scheme. #LI-LM2 Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewSilvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. Job DescriptionTHE OPPORTUNITY The Manager Technical Training reports to the Director International Sales & Business Development. In this role, you will be the catalyst for our technical sales excellence. Your primary mission is to master the technical intricacies of our MANET and MIMO technology and translate them into high-impact, operational training programs. We are looking for a technically savvy individual - someone who has the intellectual curiosity to dive deep into the details, but the communication talent to make that knowledge accessible and actionable for others. After your initial onboarding, you will independently lead the delivery of these trainings, ensuring the sales team doesn't just hear the facts, but truly 'takes them away' to win in the field. While internal experts will support you in structuring the content, you are the face and the voice that brings our technical value proposition to life. RESPONSIBILITIES: - Onboarding & Delivery: Design, own, and execute the Sales Onboarding & Enablement Program. You will assume full ownership of the classroom and field-based delivery of technical modules. Your mission is to explain the “why” behind the technology, ensuring new hires are “customer-ready”. - Technical Training Leadership: Lead training sessions with a focus on technical pillars (e.g., MN-MIMO theory, SpecDom, SDR hardware), ensuring the global sales force maintains technical excellence. - Continuous Learning: Develop and manage a recurring “Refresher & Advanced Skills” calendar to keep the team ahead of the curve on new features like firmware-driven swarm coordination. - Product-Sales Bridge: Develop “Sales Delta” training for new product launches, focusing on technical positioning, mission-impact storytelling, and competitive framing. - Proficiency Governance: Implement a structured feedback loop and skill-level tracking system (Skill Matrix) to proactively identify and address technical gaps. - Content creation: Maintain the Master Training Library and develop high-impact training materials, including technical manuals, interactive presentation decks, and modular e-learning content, ensuring all materials are tailored to the specific needs. - Operational & Resource Orchestration: Orchestrate the logistics and resources required for global training programs, including scheduling, hardware/radio allocation, and coordination with internal stakeholders to ensure seamless program delivery. - Field Mentoring: Coordinate the post-onboarding phase (Weeks 3-8) and conduct “check-rides” (field demo evaluations) to ensure theoretical knowledge translates to field success. Basic RequirementsREQUIRED QUALIFICATIONS: - Technical background: based on Bachelor’s degree or equivalent with relevant experience (e.g. telecommunications, advanced IP Networking, tactical systems integration). - 3+ years of experience in Technical Enablement or Sales Operations. - Exceptional Communication: Ability to serve as a "technical translator," bridging the gap between complex engineering and operational sales scenarios with high energy and engagement. - Drive & Energy: A high level of engagement and initiative to drive projects in a fast-paced environment. - Hands-on Mentality: Willingness to master the gear personally (solo demos, configuration, troubleshooting). - Professional fluency in English (both written and verbal) is required. TRAVEL REQUIREMENTS: - Travel up to 50% of the time to conduct on-site training, attend trade shows, and support field demonstrations. All employment is contingent upon the successful clearance of a background check.PREFERRED QUALIFICATIONS - Military technical background (e.g., experience as an instructor or technical specialist in tactical communications). - Strong technical understanding of tactical communications, MANET, and C5ISR networks. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: - Home office environment (with travel up to 50%). - Ability to lift equipment up to 50 lbs (23 kg) for demonstration purposes. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanNo CompanyMotorola Solutions UK LimitedEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Strategic Prioritization: Experience using Value-Based Prioritization frameworks to manage a large project backlog or product roadmap. Industry Background: Experience in IT within a high-growth or acquisitive organization.

• Manage the Silent Sentinel Fixed Video Service business effectively and efficiently. • Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance. • Work with customers to discuss concerns and drive corrective actions to closure. • Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. • Ensure that Customers receive appropriate and timely reporting as required by the Services Contract. • Manage sub-contractors deliverables and adherence to agreed scope and outcomes. • Manage product quality issues as needed. • Engage as needed in the case management process to ensure proper service delivery. • Assist partners and vendors as needed with payment and billing issues. • Identify and implement areas for improvement to ensure improved service quality and best practice delivery. • Ensure all operational documentations remain up to date and relevant. • Manage third party vendors as needed. • Manage contract change management as needed. • Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. • Work with customer and field teams to create and/or update existing Customer Support Plans (CSP). • Create customer and service provider Statements of Work. • Execute contract documents and obtain customer purchase orders. • Manage the service contract renewal process for all assigned lower complexity service agreements.

• Leads highly complex, large public safety applications (CAD/Mobile/Records/Jail) projects • Leads and directs the work activities of the project team across organizational boundaries • Drives strategic relationships between internal and external teams • Resolves issues between internal and external groups • Responsible for the profit level for all projects under their control • Project budget and schedule • Establishing and maintaining a communication plan with project teams and customers • Establishing and executing a risk assessment and mitigation plan • Establishing and maintaining a quality plan • Approving invoices • Providing system integration quotations and statements of work • Responsible for creating, distributing, and presenting various project status reports and results • Works with the Project Management Office to identify and implement process improvement and best practices across the Project Management discipline • Participate in pre-contract evaluation of contract terms and scope in order to evaluate and mitigate potential risks/gaps • Participation in pre-contract oral presentations and customer negotiations

• Work with the software deployment teams to understand the deployment documentation deliverables and identify the gaps between sales, deployment, service and customer needs. • Identify methods to streamline software engineering documentation workflows. • Identify AI applications to increase documentation and deployment efficiencies. • Collaborate with the individual(s) responsible for providing input for standard system documentation packages. • Develop documentation standards and templates to increase deployment efficiencies and improve the quality of internal and external documentation deliverables. • Document high-level system designs, data flows, and microservices interactions using approved drafting applications and other documentation tools. • Conduct review cycles with the software development teams to validate documentation content, required changes and needs. • Provide training on all new documentation standards and processes. • Support internal documentation management system tools and initiatives.