Motorola Solutions

• Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs. • Analyzes operating systems, database, or utilities software. • Plans, conducts, and directs the analysis of business problems with systems solutions. • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems. • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. • Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. • Involved in customer installation and training. • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Creates tests, tools, and diagnostic procedures for use by product support personnel. • May quality check technical product documentation. • Ability to use scripting toolsets. • Familiarity with HTTP, REST, FTP, SFTP etc. • Ability to test APIs using tools such as PostMan. • Experience with SCRUM/Agile methodologies. • Enjoys 'breaking' systems in the lab and then fixing them. • Takes help desk tickets and reproduces in the lab. • Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software. • Ability to find workarounds for something that isn't immediately fixable.

Role Description Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? The Director of Business Development, U.S. Army reports to the Market Development Executive (MDE), Army/USSOCOM. This role is responsible for long-term horizon scanning and opportunity shaping, focusing on managing and driving multi-year pursuits for assigned strategic programs. The Director develops deep, broad relationships with all buying stakeholders (end-user, OEM, prime, reseller, PM offices) to guide capability requirements toward Silvus solutions and capture large, long-cycle programs. This position is eligible for 100% remote work depending on location. Responsibilities - Program Capture: Take ownership of and drive the capture process for large-scale, multi-year U.S. Army programs. - Relationship Building: Identify, cultivate, and maintain deep relationships with all buying influences on assigned programs, including Program Offices (PEOs/PMs), prime contractors, OEM partners, and key end-user communities. - Requirements Shaping: Proactively work with customers and partners to influence technical requirements for long-term programs, positioning Silvus's MN-MIMO technology as a critical component. - Strategic Pursuits: Manage the full lifecycle of long-cycle pursuits, from initial identification and qualification (horizon scanning) to proposal and award. - Cross-Functional Teaming: Collaborate closely with the Market Development Executive (MDE) to align high-level strategy and with Account Sales to ensure a smooth transition of "landed" programs for near-term execution. - Market Intelligence: Stay updated on market trends, competitor actions, and funding priorities related to assigned programs to inform capture strategy. - Travel Requirement: Up to 50% of the time will be required to facilitate strong customer engagement and to advance company goals and profitability. - Perform other related duties of which the above are representative. Qualifications - Bachelor's degree from an accredited college or university; or High School Diploma/GED with at least 8 years of relevant experience. - A minimum 5+ years of experience in defense sales or business development, specifically focused on U.S. Army. - Proven track record of capturing complex, long-cycle Department of Defense programs (Programs of Record). - Demonstrated experience building relationships within U.S. Army Acquisition offices and with relevant prime contractors. - Experience leading all phases of business capture (whitepapers, proposals, RFI/RFP response, teaming, strategic positioning). - Practical understanding of product development, technology transitioning, and marketing/product planning for US military applications. - Knowledge of conducting and directing competitive product analysis using market research techniques and a solid technical understanding of service/agency needs and requirements. - Strong persuasive communication and executive briefing skills. - Deep familiarity with U.S. Army organizational structure, acquisition processes, and capability development lifecycle. - Solid understanding of U.S. Department of Defense funding and procurement cycles. - Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire. - Must be a U.S. Citizen due to clients under U.S. government contracts. - All employment is contingent upon the successful clearance of a background check and drug test. Preferred Knowledge, Skills, and Abilities - Prior United States military service or civilian experience. - Leadership, management, and program management experience. - Deep technical understanding of tactical communications, MANET, C5ISR, and U.S. Military tactical communications networks. Working Conditions and Physical Requirements - Trade shows. - Indoor air-conditioned facility. - Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field. - While performing the duties of this job, the employee is required to do the following: - Lift equipment up to 50 lbs. for the set-up of demonstrations and testing. - Manage the movement of large suitcase-size Pelican cases (i.e. travel, demonstrations, etc.). Compensation $180,000 - $200,000 / annual base salary plus commission. OTE potential: up to $260,000 - $285,000. Travel Requirements - Over 50% Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• The candidate should have existing Software System deployment experience. • Making our systems and solutions hybrid ready is a key component of the practice office. • Collaborate with field teams to deploy software solutions. • Present and train others on technical processes as the position requires. • Work in high-security areas governed by the US Department of Justice "Criminal Justice Information Services (CJIS) Security Policy". • Pass a more stringent fingerprint background check.

• Conduct thorough audits across various site types, including prefabricated equipment shelters, commercial dispatch centers, and co-located towers to ensure compliance with the Motorola Solutions 'Standards and Guidelines for Communication Sites' (R56) manual. • Audit all critical R56 disciplines, including Building Design, External Grounding and Bonding, Internal Bonding and Grounding, Power Sources, Surge Protective Devices (SPDs), and Equipment Installation. • Identify and report all known life safety issues, regardless of the responsible party. • Document and report electrical defects, insulation degradation, and signs of galvanic corrosion in commercial facilities. • Support the Field Engineering team through active cross-training and assistance with departmental duties as needed.

• Actively participate in a collaborative development team with the opportunity to influence product direction • Plan, organize, and prioritize test cases and test plans • Serve as an independent reviewer of test plans to deliver reliable, efficient software systems • Set up and manage test environments to simulate real-world scenarios and validate customer configurations before release • Record and communicate software defects with clear, actionable detail to support timely fixes • Establish, maintain, and continuously improve quality management system processes and procedures

• Provide day-to-day support to our customers using Zendesk Product Suite to answer and resolve customer inquiries within the scheduled shift or by reporting and transitioning the issue to the next scheduled shift so that the issue/problem is resolved timely. • Act as a representative of RapidDeploy to customers of diverse backgrounds, ensuring a positive experience with the RapidDeploy support organization, ultimately driving positive CSAT scores. • Develop in-depth knowledge of all RapidDeploy product offerings, staying on top of new functionality and versions as they are released to effectively and efficiently resolve all support tickets timely and with customer satisfaction. • Investigate operational issues using tools such as Application Insights, Datadog and FullStory to drive issues toward timely resolution. • Promote bugs and feature requests to the Product and Engineering teams for review and prioritization, ensuring all necessary information is included to strive for quick resolution. • Escalate urgent and high-priority issues as necessary, following established escalation procedures by following the appropriate chain of command. • Effectively communicate with other members of the organization to relay vital information timely and accurately. • Participate in weekend and holiday on-call rotation schedules as required. • Proactively work with the members of the Support organization to achieve and maintain established SLA and KPI metrics to support operational success. • Attend and participate in weekly team meetings, collaborating and working with others to promote ideas and solutions supportive of driving company success. • Participate in cross-team meetings that occur during your shift, to collaborate on reported issues and drive priority. • Contribute to the vision and mission of RapidDeploy by helping and performing other tasks as assigned, as the Company is fast-growing, competitive and in a dynamic market environment.

• Provide day-to-day support to our customers using Zendesk Product Suite to answer and resolve customer inquiries within the scheduled shift or by reporting and transitioning the issue to the next scheduled shift so that the issue/problem is resolved timely. • Act as a representative of RapidDeploy to customers of diverse backgrounds, ensuring a positive experience with the RapidDeploy support organization, ultimately driving positive CSAT scores. • Develop in-depth knowledge of all RapidDeploy product offerings, staying on top of new functionality and versions as they are released to effectively and efficiently resolve all support tickets timely and with customer satisfaction. • Investigate operational issues using tools such as Application Insights, Datadog and FullStory to drive issues toward timely resolution. • Promote bugs and feature requests to the Product and Engineering teams for review and prioritization, ensuring all necessary information is included to strive for quick resolution. • Escalate urgent and high-priority issues as necessary, following established escalation procedures by following the appropriate chain of command. • Effectively communicate with other members of the organization to relay vital information timely and accurately. • Participate in weekend and holiday on-call rotation schedules as required. • Proactively work with the members of the Support organization to achieve and maintain established SLA and KPI metrics to support operational success. • Attend and participate in weekly team meetings, collaborating and working with others to promote ideas and solutions supportive of driving company success. • Participate in cross-team meetings that occur during your shift, to collaborate on reported issues and drive priority. • Contribute to the vision and mission of RapidDeploy by helping and performing other tasks as assigned, as the Company is fast-growing, competitive and in a dynamic market environment.

Role Description At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. Key Responsibilities: - Customer Implementation & Support: - Configure and support complex hardware and software systems deployed in public safety customer environments. - Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism. - Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions. - System Diagnosis & Optimization: - Troubleshoot and analyze intricate system-level software, networking, and third-party components. - Identify root causes of application failures and implement corrective measures to prevent recurrences. - Maintain continuous operational availability of local and remote customer implementations. - Technical Collaboration: - Work effectively as a self-directed technical resource and as a highly collaborative team member. - Share domain knowledge regarding application behavior and database performance with internal engineering groups. - Participate in a rotational off-hours on-call schedule to support emergency system restoration. Qualifications - Bachelor's degree or 3+ years of relevant experience. - Must be able to obtain background clearance as required by government customers. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Requirements - Technical Expertise: - Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments. - Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks. - Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules. - Professional Experience: - Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues. - Client Engagement to represent the organization and manage customer relationships with high professionalism. - On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues. Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!

Role Description In this role, you’ll take ownership across the full product lifecycle — shaping strategy, engaging with customers, driving execution, and delivering product features that lead the market. You’ll collaborate closely with senior management, fellow product managers, UX designers, engineering, sales, customer success, and professional services teams to shape and deliver best-in-class product experiences. - Engage directly with customers and sales people. - Research and analyze the market and competitors to drive the creation of differentiated value in your product. - Gather and prioritize product ideas. - Maintain strategic roadmaps. - Define requirements and features. - Work closely with engineering, AI, and UX teams to drive feature design and development. The ideal candidate is a creative and strategic thinker, a collaborative product manager with experience in visual AI, and with excellent UX design instincts. Qualifications - 8+ years in Product Management, with at least 3 years focused on AI/ML products, Workflow Automation, or Robotics. - Deep understanding of SOC/GSOC environments or high-tempo operations centers (e.g., logistics, 911 dispatch, IT NOC). - Experience with Vision Language Models (VLMs), Generative AI (LLMs), or Agentic frameworks. - Demonstrated history of shipping complex B2B interfaces that simplify cognitive load. Requirements - Bachelor's degree with 8+ years in product management. - 3 years focused on AI/ML products, Workflow Automation, or Robotics. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!

• Takes projects from Sales to Service including the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. • Owns the project scope and the interfaces to be deployed. • Works within a project team and has direct customer interaction. • Collaborates closely with the project manager to ensure successful project completion within the constraints of Schedule, Scope, and Cost. • Documents the project with standard required deliverables to communicate task status and completion. • Installs, Integrates, Deploys, and Delivers defined solutions.