Motorola Solutions

• Operate directly at the intersection of software engineering and infrastructure • Collaborate to resolve production challenges that span the entire stack—from the application code down to the network layer • Optimize the entire stack by tweaking database queries, tuning application thread pools, and adjusting kernel parameters • Review application source code in Java and Angular to identify memory leaks, race conditions, or inefficient logic • Identify single points of failure in our architecture and re-design them for redundancy and auto-recovery • Propose and implement code fixes directly to improve system-wide platform stability • Build internal tooling that empowers other software engineers to self-serve efficiently • Write automated scripts to ensure manual interventions are permanently engineered out of the ecosystem • Participate actively as a critical member of the on-call rota responding to major platform outrages

Role Description As a Senior Project Manager (PM) on our team, you will work directly with customers to manage the deployment of RapidDeploy products, focusing on strategic and high-complexity customers. You will engage with customer stakeholders at all levels of the organization and coordinate with internal groups to ensure project success. This role manages the entire lifecycle of the customer deployment, from kick-off through production go-live, and is a critical function in an industry where trust and relationships are paramount. - Personally manage implementation projects for customers, primarily large/complex strategic customer engagements. - Provide direct support to client stakeholders (across all organizational levels) to coordinate implementation activities and ensure appropriate communication channels are in place. - Proactively manage project scope and schedule, as well as manage risks/issues and related mitigation strategies throughout project execution. - Develop a deep understanding of RapidDeploy products to support customer deployment, training, and onboarding activities. - Configure RapidDeploy products to the customer’s needs, as needed. - Contribute to customer onboarding, training, acceptance testing, and change management activities, as needed. - Create documentation & presentations for both internal and external consumption. - Coordinate with Product Management to convey product feedback and feature requests and to support the evaluation of potential product features based on customer needs and lessons learned. - Contribute to RFP responses, SOW creation, and other sales activities, as needed. - Contribute to the vision and mission of RapidDeploy by helping where you can. Qualifications - 7+ years in Project and/or Program Management, leading complex, strategic technology projects in a client-facing role. - Hands-on experience managing multiple simultaneous customer implementations in a multi-stakeholder environment. - Experience leading cross-functional projects and coordinating with product, engineering, QA, customer success, and other key internal stakeholder groups. - Experience creating and managing project schedules with complex dependencies. - Experience analyzing customer needs and workflows and configuring software applications to meet customer needs. - Understanding of and experience with leading project management methodologies, including both Waterfall and Agile (Scrum, Kanban). - Experience utilizing modern Project Management tools to plan and execute projects. - Experience managing Enterprise SaaS deployments preferred. - Experience serving the Public Safety industry, including managing software deployment projects for PSAPs preferred. - Knowledge of the Public Safety industry, including applicable technologies, market landscape, industry players, etc preferred. - Background in configuring and deploying public safety software preferred. Requirements - 7+ years in Project and/or Program Management. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel - Up to 20%, as needed Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Actively participate in a collaborative development team with the opportunity to influence product direction • Plan, organize, and prioritize test cases and test plans • Serve as an independent reviewer of test plans to deliver reliable, efficient software systems • Set up and manage test environments to simulate real-world scenarios and validate customer configurations before release • Record and communicate software defects with clear, actionable detail to support timely fixes • Establish, maintain, and continuously improve quality management system processes and procedures • Perform computer system setup, software installation and configuration, and peripheral equipment installation and integration • Install new and upgraded hardware and software (e.g. servers, cameras, and other devices)

Role Description We are looking for a Technical Program Manager to lead the delivery of complex, cross-functional programs across a global organization. This is a hands-on delivery role at its core, with responsibilities for team leadership and support. This person sits at the intersection of technology and delivery, someone with genuine technical depth and the program management discipline to drive large, multi-workstream initiatives to completion. You do not need to be a developer, but you must be technically credible. You should be able to engage confidently with engineering and technology teams, understand platform and systems decisions, and translate complexity into clear plans, priorities, and stakeholder communication. Qualifications - Minimum of 5+ years in technical program or delivery management - Proven track record leading and delivering complex, cross-functional programs across multiple workstreams and stakeholder groups, ideally including digital, web, or platform migration initiatives - Experience managing delivery across large, matrixed organizations where teams have different priorities and ways of working - Experience coordinating external partners, agencies, or vendors as part of broader delivery programs Requirements - Digital platform literacy: a solid understanding of how modern digital platforms and enterprise systems connect, covering APIs, integrations, content delivery, CRM, and marketing technology - Web and CMS familiarity: a working familiarity with web and content management platforms, including how websites are built, how content workflows operate, and how migrations and deployments are run - Technical comprehension: the ability to read and interpret technical documentation, architecture diagrams, and system requirements, and translate them into delivery plans - Strong command of program and project management tooling, with the discipline to keep delivery data accurate and useful - A strong working knowledge of how AI is changing delivery, with hands-on experience using AI tools to plan, draft, analyze, and accelerate work Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer • Manage and lead our relationship with the local service partner • Manage and lead our relationship with the customer • Ensure that customer satisfaction goals are met both internally and with the customer • Procure and coordinate any internally resources that may be needed • Ensure compliance with response/restoration time commitment • Remotely diagnose system failure and facilitate call management as applicable • Manage Emergency Service efforts and escalation procedures

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams pertaining to the Mobile Video, Command Center Software, and Mission Critical Networks throughout the customer engagement. • Oversee Servicer Statement of Works (SSOW) with Onsite Servicers and ensure service delivery and Service Level Agreements (SLA) compliance. • Provide Customers a single point of contact for all items related to Video Services. • Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes. • Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables. • Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer. • Ensure best practices are being adhered to within the customer's environment. • Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure. • Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans. • Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities. • Report on technical performance and provide reviews of relevant service requests open within a customer's environment. • Ensure effective coordination and support between account teams and supporting technical resources, resulting in adherence to agreed scope, deliverables, and outcomes. • Have familiarity with video solution deployment methodologies and quality processes. • Show dedication to delivering and supporting end-to-end solutions with exceptional quality, identifying up-sell or cross-sell opportunities.

• Liaising between IT and business stakeholders in Global Services and Systems Integration teams • Identify IT solutions in business functional areas • Help businesses implement technology solutions cost-effectively • Manage project documentation and drive follow-up on open actions • Improve business processes and help envision future solutions • Collaborate effectively with business and IT partners

• Partnering with businesses leads and your IT peers to understanding the demand and offers, and driving dialogue on streamlining offers within guard rails • Accountable for working with business partners and IT peers to understand their requirements and translating those into IT requirements for the development teams • Partner with the CX team to build the simplest experiences for NPIs • Focus on enabling cross-sell offers with the business functional area, especially across the recent mergers and acquisitions • Accountable for Product roadmap, market analysis, competitive analysis • Collaborate effectively with both business and IT partners across all functions through prioritization cadences to meet commitments. • Work through issues and challenges to complete tasks on time and within budget • Translate rapidly transforming business needs into functional requirements, including proposing alternative solutions or options for implementation. • Implement engagement review and quality assurance procedures as measured by goals and business satisfaction. • Identify, define, and enable managed delivery metrics and reporting • Own a clear and compelling vision of your product • Ensure alignment with business objectives and finding exponential breakthroughs • Responsible for maximizing the value of the product & monitor adoption • Responsible for continuous maintenance of the product backlog • Accountable for prioritization of features with your business product partner

• Own and define a compelling vision for the Service Cloud ecosystem • Partner with business stakeholders to create and execute strategy, roadmap, and goals • Lead prioritization, grooming, maintenance, and health of the product backlog • Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team • Work closely with global development teams to ensure timely and accurate delivery • Participate in sprint planning and reviews • Provide clarifications and decisions promptly to keep the development process moving efficiently • Partner with CX/UX to design intuitive journeys • Define and track product KPIs to measure success and drive continuous improvement • Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT

• Build real-time voice AI features for emergency response workflows. • Design and operate LLM-powered systems that support human 911 telecommunicators. • Own features across the stack, from backend services and AI pipelines to frontend interfaces and internal tools. • Work on low-latency audio processing, streaming systems, telephony integrations, and human-in-the-loop AI workflows. • Help integrate speech models, LLMs, and emerging AI technologies into production systems.