Role Description The Senior Product Owner on the GTE team is responsible for maintaining the product backlog. Must have ServiceNow platform and Integrated Risk Management (IRM) knowledge that guides, informs, and provides insight on what product enhancements, maintenance, and efficiencies are needed. - Partners with the Product Manager to understand priorities and features; ensures the team’s backlog aligns to the roadmap. - Ensures that user stories are clear and concise with well-defined acceptance criteria and collaborates with stakeholders and scrum team to ensure stories are in a ready state. - Owns the backlog of user stories including user story creation, refinement, and prioritization. - Attends and actively participates in all team Agile ceremonies. - Stakeholder management; accountable for scope trade-offs and timeline impacts. - Handles Stakeholder management; interacting with 8-10 stakeholders with varied levels of technical knowledge. - Demonstrates working knowledge of the technical environment of ServiceNow. - Responsible for accepting User Stories as meeting acceptance criteria during every sprint. - Performs acceptance testing at story level and feature level. - Writes UAT test scripts. - Assists in release planning and supporting processes. - Embraces Agile principles and applies a Lean Agile mindset. - Ensures team risks and dependencies are identified and managed. - Demonstrates critical thinking skills like analytical, problem solving, open-mindedness, and creativity. - Responsible for following team process and leveraging tools such as Jira, ServiceNow, and Confluence. - This role can be Fully Remote, aligned to EST working hours required, work within a distributed team environment. Qualifications - 5-8+ years of experience as Product Owner. - Bachelor’s degree or similar work experience. - Demonstrated knowledge and application of Agile principles and frameworks, Scrum or Kanban teams. - Working knowledge of the technical environment of ServiceNow Integrated Risk Management. - Communication and interpersonal skills; both verbal and written. - Demonstrated stakeholder management skills. - Ability to support a collaborative environment with scrum team and wide stakeholder group. - Critical thinking skills like analytical, problem solving, and open-minded curiosity. - Experience with product backlog management tools; Jira Cloud preferred. Requirements - Strong communication and interpersonal skills. - Demonstrate a growth mindset with a focus on stakeholder management and Product knowledge. - Must have a strong sense of ownership to proactively identify opportunities for improvement and take initiative to act on them. Benefits - Associate discount. - 401(k) match. - Medical/dental/vision. - HSA; health care FSA. - Life insurance. - Short/long-term disability. - Paid holidays/vacation/sick/bereavement/parental leave. - EAP; incentive programs for management. - Auto/home insurance discounts. - Tuition reimbursement; scholarship program. - Adoption/surrogacy assistance. - Smoking cessation; child care/cell phone discounts. - Pet/legal insurance; credit union; referral bonuses.

• Oversee the entire ServiceNow platform, ensuring optimal performance, availability, and security. • Lead and mentor a team of ServiceNow developers and analysts. • Develop and implement a ServiceNow roadmap that aligns with IT and business strategies. • Champion a user-centric approach, gathering feedback and analyzing user needs. • Lead ServiceNow projects from requirements gathering to implementation.

Role Description MetaPhase is seeking a Business Analyst with a minimum of three (3) years of experience to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow. This is a highly client-facing role where you’ll be communicating frequently with stakeholders. Candidates must work effectively in teams, be sharp, creative, well written, and articulate when speaking with senior client leadership. What You Will Be Doing - Gathering detailed business requirements. - Working with stakeholders across the agency to implement solutions that meet customer needs. - Supporting the development team testing out completed stories. - Creating and communicating project documentation. Qualifications - A minimum of 3 or more years of direct experience supporting Management Consulting and/or Technology Transformation efforts; preferably in federal government consulting. - 1+ years of ServiceNow hands-on implementation experience. - Possess strong technical, analytical, and problem-solving skills. - Excellent written and verbal communication. - US Citizen with ability to obtain Secret Clearance. Requirements - Secret Clearance (Bonus Points) - Hold ServiceNow certifications including Certified System Administrator. - Strong knowledge of the SDLC both Agile and Waterfall. - HRSD ServiceNow experience. Work Location - Remote - DC Metro area strongly preferred Travel - None Education Level - Bachelor's Degree Required Clearance Level - SECRET; U.S. Citizenship required (NO EXCEPTIONS) Compensation - A reasonable estimate of the current range for this role in the U.S. is $95,000 - $120,000. Company Description MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team: - Fastest Growing - Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023, 2024, 2025 - Washington Technology Fast 50 Award - 2020, 2021 - Financial Times America's Fastest Growing Companies – 2021, 2022, 2023, 2025, 2026 - Best Places to Work - USA TODAY Top Workplaces – 2022, 2023, 2024, 2025 - Washington Post Best Places to Work – 2022, 2023, 2024, 2025 - Washington's Business Journal’s Best Places to Work – 2021, 2022 - Virginia Businesses Best Place to Work – 2021, 2022, 2023, 2024, 2025

Role Description The Digital Modernization division of ICF is seeking a skilled and detail-oriented ServiceNow Business Analyst with experience identifying, analyzing and managing business and technical requirements for federal government projects. The ideal candidate will gather business requirements, analyze processes, support platform enhancements, and help deliver scalable ServiceNow capabilities that improve operational efficiency and user experience. Candidates should have experience in multiple technologies (ServiceNow, Jira, Confluence). - Work with government stakeholders to gather, document, and validate business and functional requirements. - Translate business needs into user stories, workflows, process maps, and functional specifications. - Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects. - Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence. - Analyze existing business processes and recommend improvements using ServiceNow best practices. - Communicate effectively with a wide variety of technical and non-technical audiences. - Create and maintain documentation including BRDs, process flows, SOPs, and training materials. - Assist with backlog grooming, sprint planning, and Agile ceremonies. - Use diagramming tools to create mockups, workflows to elicit requirements. - Facilitate workshops, meetings, demos, and UAT sessions with business users. - Support testing activities including test case creation, defect tracking, and validation. - Provide end-user support and training when needed. Qualifications - Bachelor’s Degree from an accredited institution. - 4+ years’ experience as a Business Analyst in a fast-paced client facing solution delivery environment. - 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.). - 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback. - 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence. - 1+ years of experience with ServiceNow platform capabilities and workflows. - 1+ years of experience with Agile/Scrum methodologies. - Must be a United States (U.S.) Citizen or Green card holder, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply. - Candidates must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S., be authorized to work in the U.S. Desired Skills - Excellent oral and written communication skills. - Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills. - Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand. - Experience thriving in ambiguous solution-delivery environments. - Ability to work well under constantly changing deadlines and priorities. - Excellent analytical, communication, and stakeholder management skills. Benefits - The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00.