Tenon

Role Description Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale. Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before. - Developing, installing, and troubleshooting scoped ServiceNow applications - Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application - Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements - Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards - Developing import sets, data sources, transform maps for data loads and management - Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances - Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security - Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations - Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations - Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution - Serving as a trusted technical advisor during implementations and post-go-live support Qualifications - 4+ years - Information Technology, (Software) Engineering, or related - Must be fluent with JavaScript, React, and GlideRecord - Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services - Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders - Proven track record of managing customer expectations, driving adoption, and ensuring successful delivery outcomes - Must have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JSON, UI Policies, UI Actions, UI Pages, and Access Control Lists - Experience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views - Experience with Now Experience UI Framework is a plus - Demonstrable experience in setup of ServiceNow integrations with SOAP, REST, LDAP, SSO, email, or PowerShell - Knowledge of marketing automation or CRM solutions is a plus - Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities - Strong Indianapolis preference - Outstanding communication and customer relationship skills - Excellent time management skills - Experience in B2B SaaS is ideal - ServiceNow CSA, CIS, or CAD certifications are a plus Benefits - $130k - $150k annual salary based on experience Company Description Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Developing, installing, and troubleshooting scoped ServiceNow applications • Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application • Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements • Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards • Developing import sets, data sources, transform maps for data loads and management. • Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances • Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security • Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations • Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations • Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution • Serving as a trusted technical advisor during implementations and post-go-live support

Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, and marketing work with speed and at scale. Designed by marketers for marketers, Tenon delivers marketing automation within a single enterprise platform already used by IT, HR, Finance, Sales, and Customer Service, enabling organizations to collaborate, execute, and scale like never before. The Senior Marketing Automation Consultant is a hands-on role responsible for advising customers on marketing automation strategy, campaign execution, and best practices during implementations and after go-live. This role bridges marketing expertise and delivery execution, ensuring customers successfully adopt Tenon and continue to realize value through ongoing managed services. This is not a reactive support role. It is a practitioner-led advisory position that works closely with Tenon’s Implementation & Support team and will play a key role in Tenon’s paid, ongoing managed services offerings. What You’ll Do During Implementations Partner closely with Tenon’s Implementation team to guide customers through marketing automation best practices during deployments. Participate in customer discovery sessions with a focus on marketing workflows, campaign execution models, and operational readiness. Advise customers on campaign design, journeys, audience segmentation, messaging strategy, and execution patterns. Help customers transition existing programs from platforms such as Attentive, Salesforce Marketing Cloud or Pardot, and Adobe Marketo into Tenon on ServiceNow. Review and validate campaign configurations, journeys, and messaging plans prior to go-live to ensure scalability and consistency. Act as the marketing subject matter expert in customer workshops and working sessions. Help with the selection of codes for texting and subdomains for emails and landing pages. Post Go-Live and Managed Services Provide ongoing advisory support to customers through structured managed services engagements. Lead recurring customer sessions focused on: Campaign planning and optimization Journey design and sequencing Audience strategy and data utilization Performance measurement and reporting Help customers mature from basic outbound messaging into more advanced, automated, and signal-driven programs. Contribute to the development of repeatable managed services offerings, playbooks, and best-practice frameworks. Support the expansion of Tenon’s services revenue through long-term advisory engagements. Internal Collaboration and Tenon Product Enablement Serve as the voice of the marketer internally, providing feedback to Product, Engineering, and Implementation teams. Partner with Sales and Implementation on pre-sales discovery and scoping as needed, without owning commercial expansion. Help define how Tenon packages, positions, and delivers ongoing marketing advisory services. Become a Tenon power user, developing deep, hands-on proficiency across Tenon’s marketing automation capabilities, including campaigns, journeys, audiences, messaging, and reporting. Confidently demonstrate Tenon features and workflows to customers, prospects, and internal teams, serving as a trusted product expert and practitioner. Provide clear, actionable product feedback based on real-world customer usage, helping inform Tenon’s product roadmap, feature prioritization, and usability improvements. Partner closely with Product and Engineering to pressure-test new features, validate use cases, and ensure new capabilities align with how marketers actually work. Contribute to internal enablement by helping shape best practices, examples, and reference implementations that elevate how Tenon is delivered and adopted. What We’re Looking For 5+ years of hands-on experience running marketing campaigns in an enterprise or high-growth environment. Direct experience executing email and SMS campaigns. Strong experience with one or more marketing automation platforms, such as: Attentive Salesforce Marketing Cloud or Pardot Adobe Marketo Klavio HubSpot Deep understanding of: Campaign and journey orchestration Audience segmentation and data usage Marketing operations and execution workflows Experience advising or consulting with customers on marketing automation best practices. Ability to translate marketing strategy into executable programs. Strong customer-facing communication and facilitation skills. Comfort working alongside technical delivery teams during implementations. ServiceNow experience is not required, but comfort working within enterprise platforms is important. Compensation $124,000-$145,000 What We Value Aim Higher If something we’re working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allow us to exceed personal and professional goals. Humble + Hungry No one is above any task. We do what is needed to support our customers and our team. Total Alignment We prioritize clarity, transparency, and shared goals. We value direct communication and thoughtful collaboration. Customer Obsessed We take ownership of outcomes and follow through on our commitments. Beginner’s Mind We approach challenges with curiosity and openness, finding new ways to solve problems and deliver value. Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.