Servos

• Engage as the architect on projects to set (and execute on) technical direction and work with the consulting team to implement client solutions • Participate in and/or lead design, requirement or technical workshops (design thinking a big plus) • Oversee and participate in development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Be responsible for all technical deliverables related to ServiceNow architecture and implementation • Develop a keen understanding of the solutions we implement and our customer’s business • Support business development and pre-sales activities as the technical lead / architect • Advocate for our ServosGov offering, which is the first Public Sector offering built on ServiceNow's Public Sector Digital Services product • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features

• Engage as a vital technical resource on projects to develop and implement solutions for clients on ServiceNow • Help drive or participate in workshops, development, testing and deployment activities • Develop a keen understanding of the solutions we implement and our client’s business • Be an expert in ServiceNow best practices and stay up to date with the latest platform versions & features

• Engage as a lead technical resource on projects with our team to develop and implement solutions for our clients on ServiceNow • Participate in and/or lead design, requirement or technical workshops • Lead development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Develop a keen understanding of the solutions we implement and our client’s business • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features

• Lead discovery conversations with prospective clients to uncover pain points, define desired outcomes, and shape solution approaches on the ServiceNow platform • Build and maintain a library of tailored demos and proof-of-concepts across Servos’ core solution areas, including CSM, PSDS, ITSM, HRSD, App Engine, and more • Prototype AI-powered solutions including agentic workflows, document intelligence, and automated service delivery that show clients what's truly possible • Partner with sales on deal strategy and serve as the primary technical voice through every stage of the sales cycle • Develop estimates, project timelines, and resource plans that feed directly into proposals and statement of works • Champion AI tools internally to accelerate how we scope, build, and deliver during the pre-sales process • Contribute reusable content back to the team, including demo scripts, architecture diagrams, scope templates, and solution accelerators that make everyone better • Stay plugged into the ServiceNow partner ecosystem and help position Servos' AI capabilities as a true differentiator

• Engage as a lead technical resource on projects with our team to develop and implement experience solutions for our clients on ServiceNow • Participate in and/or lead design, requirement or technical workshops • Lead development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Develop a keen understanding of the solutions we implement and our client’s business • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features

• Drive product specifications and project plans while managing the full software development life cycle from inception through production launch and post-production support. • Provide oversight, operational management, and project management for software development and operations and maintenance initiatives on the ServiceNow platform. • Plan, organize, secure, and manage resources to ensure successful delivery of program and project goals. • Proactively identify and mitigate risks while adapting to changing priorities across multiple initiatives. • Contribute to the growth of the ServiceNow practice by developing collateral, improving methodologies, supporting internal training, and advancing best practices.

• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery • Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration • Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed • Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information • Develop a keen understanding of the solutions we implement and our customer’s business

• Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development. • Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers • Be responsible for technical deliverables related to ServiceNow configurations and/or integration development • Develop a keen understanding of the solutions we implement and our customer’s business • Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers • Support business development and pre-sales activities as the technical lead / architect • Provide expert level support and technical mentoring to implementation team • Respond to Request for Information/Proposal documents • Be an expert in ServiceNow best practices and the products we implement