• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments • Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development • Recommends and delivers solutions that meet customer needs and ensures the solutions meet the functional requirements of the customer • Prepares and executes workshops • Promotes process standardization and efficiencies • Determines and documents detailed requirements • Designs process solutions • Provides advisory and implementation services and solutions • Configures the platform and applications • Follows ServiceNow Best Practices for solutions • Trains, enables, and educates the client on the solution • Provides post go-live support • Uses knowledge of technology and industry expertise to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform • Contributes to proposals and recommends content

Role Description Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale. Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before. - Developing, installing, and troubleshooting scoped ServiceNow applications - Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application - Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements - Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards - Developing import sets, data sources, transform maps for data loads and management - Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances - Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security - Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations - Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations - Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution - Serving as a trusted technical advisor during implementations and post-go-live support Qualifications - 4+ years - Information Technology, (Software) Engineering, or related - Must be fluent with JavaScript, React, and GlideRecord - Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services - Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders - Proven track record of managing customer expectations, driving adoption, and ensuring successful delivery outcomes - Must have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JSON, UI Policies, UI Actions, UI Pages, and Access Control Lists - Experience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views - Experience with Now Experience UI Framework is a plus - Demonstrable experience in setup of ServiceNow integrations with SOAP, REST, LDAP, SSO, email, or PowerShell - Knowledge of marketing automation or CRM solutions is a plus - Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities - Strong Indianapolis preference - Outstanding communication and customer relationship skills - Excellent time management skills - Experience in B2B SaaS is ideal - ServiceNow CSA, CIS, or CAD certifications are a plus Benefits - $130k - $150k annual salary based on experience Company Description Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Implement and support Customer Service Management (CSM). • Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts. • Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. • Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. • Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. • Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform. • Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). • Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. • Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

• Desarrollar, administrar y configurar la plataforma ServiceNow, especialmente en los módulos ITSM y SPM. • Diseñar, desarrollar, implementar y optimizar soluciones empresariales alineadas con buenas prácticas y estándares de ServiceNow.